ElliotLee Pinner reviews

★★★★★ 0.7/5

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Avoid at all costs

Elliot Lee are possibly the worst estate agent I have ever come across. From misleading/incorrect information when enquiring about a property to the frankly incompetent letting management team, I would avoid at all costs. They forget the tenant actually pays to live in the property. Customer service is shocking, communication is very poor as is the attitude of the staff. I had to contact a member of the executive management to resolve issues via LinkedIn to get any notice taken (this too was painful), and use the Property Ombudsman Service to ensure I was being treated correctly. If you have to use them . . . get everything in writing!

Miss · 17 February 2021

★★★★★ 1/5

Google

Dont do it...they will hide things from you.

Murtaza · 22 August 2024

★★★★★ 5/5

Google

Would like to thank ElliotLee for their help finding my first home, their knowledge of the property market found me my dream house. The customer service throughout the process was great, keeping me up to date at all times, with friendly staff to assist when I needed. Highly recommend ElliotLee!

Charlotte · 14 January 2020

★★★★★ 4/5

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Rateragent

I am happy about our agent from ElliotLee Chloe Williams. She is kind and polite, i liked the way she showed us the house. She is calling us every day to give the information that we are waiting for. In conclusion i can say that i found what i was expected. Best regards, Irina.

Irina · 30 April 2017

★★★★★ 5/5

Google

(Buyer) can not praise Elliot Lee enough, Lorraine in particular kept me super informed and really helped calm my stress due to my less than stelar solicitors thanks guys!

Kishen · 30 April 2023

★★★★★ 5/5

Google

Elliot Lee’s system is perfect for landlords to find the best suited tenant and for tenants to find the ideal property. I found it super easy to use and got me right to the viewing.

Hamda · 2 October 2022

★★★★★ 5/5

Google

Melanie was very helpful and extremely proactive. She answered all my queries and I didnt have any trouble during the whole renting process. Will definitely recommend her as an agent and Elliot Lee as an agency.

Ankit · 14 January 2018

★★★★★ 1/5

Google

Not professional agents.

Gurprateek · 2 October 2024

★★★★★ 5/5

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Perfect service

I was really impressed with the service I received from ElliotLee. especially from Mrs Chloe Williams.From day one she was very helpful and very fast to answer every inquiries or question I had without fault.With her assistance and help, I was able to move to a brand new studio!Very happy!

James · 20 June 2018

★★★★★ 5/5

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Showed me the perfect property

I had been dealing with another company and in spite of some very specific requirements, they kept sending me to places that were not anything I would consider. First time out, Chloe showed me a flat that met my needs perfectly and I will be moving in next week. Well done!

Gary · 13 December 2016

★★★★★ 5/5

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Lettings Service

Excellent team to work with. All very helpful. Elliot lee were very professional and organised.. They found a tenant and did the reference quickly so the property was not empty for long. My agent was Colin who assisted the new tenant to move in in my absence whilst on Holiday, .

Jayesh · 11 August 2016

★★★★★ 1/5

Google

Just rented aproperty and already regretting it. They have been so dodgy and unclear on the fees. I had to ask 5 times to give me the exact numbers and only now that we have agreed and paid upfront a portion of the admin fees i manage to get the complete number. Of course if i want to back of this money is kept . So we started with 2 references 336. This was for me to fill a form with all my information. All they had to do is read them as they didn't even bothered to confirm the references. My employer was never reached by them for example. Then they asked me before we even agree to take half of the first rent (non refundable ofc). Then they were giving me the fees one by one. I would expect, like all the previous cases, that when you have a property for rent to have the figures immediately. References, admin fees, checking fees, deposit and ofc the rent the final figure at once. if i knew id have to pay for fees roughly 700 i would have second thoughts

Nick · 14 January 2019

★★★★★ 5/5

Google

Excellent real estate agency. Provided guidance in a professional manner throughout the lengthy process of buying my property. Highly recommended.

Eyal · 24 September 2023

★★★★★ 5/5

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Great service, thanks!

Throughout the whole process, we have received nothing but great service especially from Brad. Brad has kept us well informed at all stages and answered any queries we had quickly. Flexibility and available when needed made the job of buying a house simple and straightforward, thanks much appreciated .

Sanjay · 21 September 2017

★★★★★ 5/5

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Excellent service

Elliot Lee went above and beyond helping find out beautiful home and moving in. They were always very helpful, kind and responsive. Thank you Elliot Lee!

Maria · 3 January 2021

★★★★★ 1/5

Google

A very dishonest, greedy and desperate company, holding out for the highest bidder behind the scenes. I was given a viewing date with no time for a house I had interest in and was told they were not accepting any viewings whatsoever before this date and that they will let me no the time for viewing. A few days later I receive a text that a VIP buyer has put in an offer and that next time I should join their VIP buyers club. Why wasn't I told about this earlier. Elliot Lee I will avoid you at all cost in the future. Thanks for this experience. Lesson learned.

Grace · 14 January 2018

★★★★★ 1/5

Google

I had an extremely bad experience dealing with this Estate Agent Service. Firstly they charge you a hefty £1000 in the of Move Managment Service(MMS) but there is no service really. I think its just a way to make money from the buyers. They said there will be a dedicated person to deal with my purchase as a part of the MMS but whenever I needed them to arrange subsequent visits, it was very hard to get one. The Agents didn't help me sort out the issue during the completion of sale when the Seller left a lot of rubbish in the loft. I have bought a property form another local agent earlier and I had a much better experience dealing with them. And they didn't charge any fee. I would never deal with this estate agent again unless I am madly in love with the property they are selling.

A · 14 January 2018

★★★★★ 5/5

Google

After renting my property through ElliotLee and receiving first class service I had no trouble in using them to also sell my flat for me. The tenants they found me were exactly what they had promised and gave me regular updates and property reports. The rent was paid on time and the hand over back to me was smooth and stress free. The sale went a similar way. All of the sales team were friendly and supportive with constant updates on progress. They found a buyer for me quickly and achieved a higher price than expected. The buyer used their move management services which gave us real peace of mind that they were serious and this proved to be the case. The solicitors they recommended also supported the great service we had experienced and were competitively priced. If you want an estate agent that puts customer service first then look no further....

Emma · 14 January 2018

★★★★★ 5/5

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Brilliant Estate Agents

I have to say that they’re the best agents that I’ve dealt with and by being proactive and on the ball they got us the house. Brad in particular did a sterling job and really had our back all the way. I would highly recommend them to anyone.

Aslam · 17 November 2017

★★★★★ 1/5

Google

I will never deal with agent or take another call from them, as will put the phone down on them. Some young guy called me . 1. Asked do I want to rent 2. Do I want to sell 3. Do I know anyone who wants to rent. 4 Anyone who wants to sell. 5 Really pushy, when I said no, no , no, he put the phone down on me. 6. I will do the same! It will happen for sure when they call again. 7. A very desperate call, looking for sales!. 8. The expertise they had with one landlord and tenant in my block was AAA+ Useless. Hence the landlord took them off managing his flat.

Naz · 14 January 2017

★★★★★ 5/5

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Satisfied with service

Melanie,. Thank you for your hard work and efficient service. Your diligence throughout the letting process is much appreciated and your consistent updates as well as prompt responses always keep me at ease knowing that I am never in the dark. I could not be more satisfied.

Kulsoom · 27 July 2017

★★★★★ 5/5

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jeremy maddison

I'm very pleased with Brad - he was very communicative once the sale was agreed and throughout the progression of the sale.. despite some issues with buyers solicitors, Brad always kept me informed and upto date with the progress i would recommitted Elliot Lee and Brad.

Jeremy · 27 April 2017

★★★★★ 5/5

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Chloe Williams

I have found Chloe Williams to be highly professional, timely in both her communication and follow up, as well as demonstrably proficient in her role. She is a credit to Elliot Lee and I am pleased that she is handing our investment property. Riaz Rahman.

Riaz · 2 January 2018

★★★★★ 1/5

Google

I have more then 3 months since i left the property and i didn't receive my deposit back and nobody want to answer emails or phone anymore. I will never recommend this agency. Be careful with this agency

Cosmin · 17 July 2020