Every review we hold for the Newcastle upon Tyne office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have worked with Manson's now for 10 years. As letting agents they have always been pro-active in finding tenants each year, timely in getting quotes/repairs carried out and efficient in keeping the required paperwork up-to-date. …
Andrew · 17 March 2022
Agent replied
Thank you so much Andrew for the lovely, kind words. It has been a pleasure looking after the property for you. After a protracted complicated sale, it is so rewarding when it crossed the line. Deborah & The Property Management team at Mansons.
★★★★★ 5/5
GoogleAs a student in Newcastle for the last 2 years I have dealt with 2 local agents... then I found Mansons.
Kirstey and the team got us sorted out quick, stress free and are so friendly and welcoming. Can’t wait to get moved in. Thank you!!
Phoebe · 22 March 2020
Agent replied · 22 May 2024
Hi Phoebe, brilliant to work with you and help you out with another rental property in Newcastle. Best of luck with your move. Thanks from Kirstey and the Mansons Team
★★★★★ 5/5
View AgentsElena Verall
Elena has been attentive and communicative throughout the lettings process. Her response and advices upon the condition of the property and her ability to enable maintenance and repairs, in a timely manner, were impressive. Elena is a true professional who I would highly recommend to anyone in the lettings business.
Claire · 30 March 2017
Agent replied · 31 March 2017
Hello Claire, well what can I say. Thank you for giving us your property to rent and thank you for being such good landlords, It has been an excellent result. The tenant is happy, landlord is happy and then of course so am I! Warmest regards, Elena x
★★★★★ 5/5
GoogleClaire was extremely helpful with regards to renting a property, I have had to deal with many letting agents over the past 6 years and Claire was definitely the most responsive and professional! Would definitely recommend
James · 15 March 2022
Agent replied · 10 June 2024
Many thanks for your kind feedback James, I hope you will both be happy in your new property.
Thanks Claire
★★★★★ 5/5
GoogleVery friendly, helpful, and professional agents. Special thanks to Claire for taking care of us. Highly recommend this agency. As an international student, I've rented with many agents around NorthEast. The best of them all is Manson's. Well done 👏 …
Rachid · 30 March 2021
Agent replied
Rachid so glad to hear you found our service helpful and professional, thank you so much for taking the time to let us know and hope you're very happy in the property. Many thanks Claire and the Mansons team.
★★★★★ 5/5
YellThe Best without doubt!
As a landlord I have used several letting agents in the past. I have always had issues with them. I live overseas and I needed a company to truly be me. To truly look after my hard earned investment as if they meant something. All I can say without prejudice is that Manson’s are clearly market leaders. They are without doubt the best out there. Debbie, Angela, Cindy, Graeme, Gav and Nick are just superb. A boutique firm with a very professional approach. I would recommend Manson’s blindly. They do truly go the extra mile and they are very much value for money. I promise you Manson’s are genuine, honest and care. I have never regretted choosing them.
PeterF-258 · 7 July 2018
★★★★★ 5/5
GoogleVery friendly, helpful, and professional agents. Special thanks to Claire for taking care of us. Highly recommend this agency. As an international student, I've rented with many agents around NorthEast. The best of them all is Manson's. Well done 👏 …
Rachid · 15 March 2021
Agent replied
Rachid so glad to hear you found our service helpful and professional, thank you so much for taking the time to let us know and hope you're very happy in the property. Many thanks Claire and the Mansons team.
★★★★★ 5/5
GoogleSuccinct, without compromising on professionalism.
Have been prompt with any/all enquires so far, and provide outstanding aftercare of tenancy.
Would completely recommend; will happily continue their services in the future.
Great team, with special thanks to Elena.
Sincere and hard-working, she is always a friendly figure to correspond with!
Cal · 22 April 2017
Agent replied · 22 May 2024
Hi Cal, thank you so much for taking the time to write such a lovely review. I hope you will enjoy your new home with us now that you are officially a Mansons tenant! :-) Thanks again, Elena
★★★★★ 5/5
GoogleHi Katie .. thank you for your 5 star review it is very much appreciated, as are your kind words in the e maiI you took time to send me personally "just wanted to say a huge thank you for all the time and effort you put in to selling the property. Your knowledge, expertise's and support is most appreciated." It was lovely speaking to you throughout the trnasaction and very pleased we reached completion. Very warm wishes for you in the future. Deborah and The Mansons Team.
Katie · 31 March 2018
★★★★★ 5/5
GoogleI deal mainly with the lettings and maintainance department,most weeks.This consists of a team including Cindy, Debbie ,Kerry and Jemma.I find them all very professional,helpful, down to earth,well qualified and experienced;able to deal with all matters related to the job,in a timely manner.Highly recommended.
J · 22 March 2020
Agent replied
Good morning Joe, Thank you very much for your feed back. I have passed on your comments to the team. Positive comments always help to boost moral.
★★★★★ 5/5
GoogleFinding a property is very challenging to the moment, Kirstey has been so helpful, efficient and communicated brilliant in order for me to find a property. Would highly recommend them, Thank you so much
Abi · 25 March 2022
Agent replied
Dear Abi, I'm so happy to hear you had a great experience with Mansons. Your review made my day, our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again Kirstey.
★★★★★ 5/5
GoogleI have dealt with Mansons now for over three years and always found the whole service to be excellent, without exception. The whole team are a credit to Nick as they are knowledgeable, efficient & very friendly. I would have no hesitation whatsoever in recommending them in any aspect.
Ian · 22 April 2015
Agent replied
Ian many thanks, I will make sure your sentiments get back to the team in Monday's morning meeting. Thank you for taking the time and please do not hesitate to contact me or the team if there is anything we can help with. Many thanks. Nick
★★★★★ 5/5
GoogleWe found our rental apartment through Mansons. The team was friendly, helpful, and highly professional throughout the process. We’d definitely recommend them!
Jan · 16 August 2025
Agent replied · 23 August 2025
Thank you so much for your kind words, Jan 🌟🌟 🌟🌟🌟. We’re thrilled to hear you found your rental apartment through Mansons and that our team could make the process friendly, helpful, and professional from start to finish 🏡✨. Your recommendation means the world to us, and we’re always here to help whenever you need support with renting, letting, or property sales in Newcastle. Enjoy your new home!
★★★★★ 5/5
GoogleWonderful property managers in Newcastle. They give the tenants most comfortable living. Any complaints will be answered soon, even a smallest of smallest.
Only one negative or sad thing, they aren’t there every where in Uk 😭😭 I want the mansons across all location. I miss them .
If you want to rent a property, go to mansons
Anusha · 14 March 2024
Agent replied
Hello Anusha, we are so pleased to hear you had a wonderful experience using Mansons and all you queries were dealt with promptly and efficiently. We thank you for taking the time to leave this review, it means a lot to us.
Wishing you well for the next stage in your property journey from all the Property Management team at Mansons.
★★★★★ 5/5
GoogleThese guys made moving to Newcastle and finding a new home very easy for us. Very helpful and were happy to answer all of our many many questions. Great service - couldn't fault it! Thanks again Kirstey and Andrew!
Laura · 15 March 2021
Agent replied · 8 June 2024
Hi Laura, many thanks for your lovely review, we really hope you settle well into your new property. Best wishes from Kirstey and Andrew.
★★★★★ 5/5
allAgents"Gav in the office was super..."
Gav in the office was super friendly and helpful, giving useful advice. He communicated quickly via email and phone and was considerate of my concerns, letting me know immediately of any developments. Elena was helpful too, particularly when booking viewings for properties, with knowledge of the interiors at her fingertips. Everything was sorted quickly and efficiently with little hassle. The whole experience went smoothly, and Jonathan was patient and very helpful when showing us around properties, some of which he showed us on a Friday evening and drove us between them. He is very friendly which makes the experience much more pleasant.
Jemima · 19 May 2015
★★★★★ 5/5
GoogleOur viewings of the potential properties went very smoothly and the guide was very friendly and knowledgeable. Claire in the office was very helpful and quick with responses and everything went very smoothly!
Sarah · 15 March 2022
Agent replied · 30 May 2024
Hi Sarah, thank you for your feedback. Please do let us know if we can be of any more help in the future.
Hope your both happy in your new property, Claire and the Mansons team.
★★★★★ 5/5
View AgentsFantastic project management from Mansons
I was very impressed with the way that Mansons co-ordinated a conversion of a small galley kitchen . There were many different variables to take into consideration and they did a brilliant job of charting the course through this complex situation.
Special thanks due to Kayley McKnight.
Vicki · 30 November 2016
Agent replied · 22 December 2016
Thank you so much for the review Vicki! It was a pleasure overseeing the work to the kitchen and pleased it looks so good!
★★★★★ 5/5
View AgentsSupport with flat purchase
Deborah at Mansons has been very helpful and supportive throughout the rather turbulent process of buying a student flat for our daughter in Sandyford.. Her expertise and knowledge has helped us to make a successful purchase and we are very grateful to her.
Hazel · 28 August 2019
Agent replied · 17 September 2019
Thank you for you lovely review. It was a 'challenging' transaction' but we got there in the end. I hope your daughter enjoys student living!! Deborah and The Mansons Team
★★★★★ 5/5
GoogleI would happily recommend Nick and his team to anyone looking to rent or let out
property
My own experience's have been excellent easy going and very professional with a team very knowledgeable and honest about the Newcastle area.
Give them a go you won't be disappointed.
Barry · 2 October 2015
Agent replied
Barry many thanks for your positive feeback, which will be fed back to the team. Look forward to being of assistance in the future. The Mansons Team.
★★★★★ 4/5
GoogleMansons are very professional and take great care of there properties.I have been very happy with them and will continue to rent from them in the future.They have a great team taking care of everything . Keith Woods I MOVED BACK TO THE NORTH EAST AND HAVE BEEN RENTING A FLAT FROM MANSONS.I HAVE FOUND THEM TO BE VERY PROFESSIONAL AND TAKE CARE OF EVERYTHING.I DEALT WITH KIRSTY IN THE
BEGINNING BUT NOW I DEAL WITH JEMMA.THEY ARE BOTH EXCELLENT AND ALWAYS. VERY PROFESSIONAL .I WISH TO CONTINUE TO RENT FROM THEM FOR A VERY LONG TIME.
BEST REGARDS KEITH WOODS
Keith · 15 March 2022
Agent replied · 22 May 2024
Hi Keith, Thanks ever so much for taking the time to write such lovely words, we are so pleased to hear how happy you are with us as a company and your home, we also look forward to having you as a tenant for a long time to come. Thank you again Jemma
★★★★★ 1/5
GooglePlease look at the other 1 star reviews before renting a property with these people as I just looked at the overall rating and over looked them!. If my review can help deter at least one person and prevent them being in a situation like mine it will be worth my time writing this review.
The property wasn’t in great condition and was dirty on arrival however I was told I could leave it in the same state on exit so I hope they stick to there word on that.
I rented the property in September which got damaged by a storm in November, it’s now nearly March and there is no date in site for repair as there is no electricity and a missing bathroom ceiling. I have been in air b n b’s, hotels and even now emergency housing for weeks on end digging deeply into my own pocket because the landlord will not rehouse me or provide any compensation they basically just said I don’t have to pay rent but that’s it. It’s IMPOSSIBLE to find anything short term for less than £300 per week and that is bare minimum it’s more like £500 per week (my rent is £650pm) . There communication is poor, I find every member of staff in there property management team extremely rude and I still don’t have a glimpse of light at the end of this very long stressful tunnel. No customer service and no tenant protection whatsoever it’s by far been the worst experience of my life dealing with this company.
Kayla · 15 March 2022
Agent replied
Dear Kayla,
We sincerely apologise and understand that this is a very difficult situation.
Now that all repair work to the roof is complete, the landlord’s insurance company are arranging for a contractor to make good the damaged cladding and plaster work, this will then pave the way for the repairs to the damaged electrics. The repairs are going through the Landlords insurance company which takes control away from Manson’s; however, we are continuously chasing this with the landlord as we aim to resolve your situation as soon as possible.
Your rent has been returned in full since the situation began and the landlord has agreed to release you from your tenancy agreement as the events that took place were beyond your control.
Your initial request to be released from the tenancy was agreed back in December 2021 and still stands until the issue is resolved. It is regrettable that the landlord’s insurance company will not provide you with alternative accommodation. In the meantime we have provided information to the council in the hope that this will assist you with temporary accommodation, and we will continue to find ways that we can help you.
Again, we do apologise and appreciate this is not an ideal situation, but we will continue to do all we can to expedite the repairs with the insurance company and continue to keep you regularly updated.
★★★★★ 5/5
GoogleWould highly recommend Mansons from a letting perspective (sure they are as efficient in selling properties too ) as my experience was hassle-free, responsive and effective, particular thanks to Cindy Barrow who was extremely professional yet very caring & friendly too.
Janet · 22 March 2020
Agent replied
Good morning Janet, thank you very much for your review. It's always good to get feed back from our clients.
★★★★★ 5/5
GoogleMansons was the most professional estate agency we dealt with in the UK so far! The viewing with Jonathan was very informative. He was prepared, could clarify all of our questions we had during the viewing and took his time to show us …
Valentina · 4 October 2018
Agent replied
Hi Valentina, it has been a pleasure in finding you your perfect rental property in Newcastle. We hope to hear from you again if you decide to look for another property in the area. We wish you all the best in the future. Thanks from all the team at Mansons
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