Every review we hold for the Newcastle upon Tyne office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSo, I have owned a small rental house in Wallsend for the past 6 years and Manson's team have managed it for me throughout. I cannot praise them enough - very professional, very reliable and so efficient! Particular thanks to Ms. Daisy Spry who has arranged and managed several tenancy issues, as well as repairs and redecorations (also Debbie and Kirstey in the past) . Very good advice, 100% reliable - a value adding service. Thank you.
Raymond · 5 June 2026
Agent replied · 13 July 2026
Thank you 🙏 so much, Raymond, for taking the time to leave such a wonderful 5-star 🌟🌟🌟🌟🌟 review. We truly appreciate your continued trust over the past six years, and it’s a been a pleasure to support you with your rental property in Wallsend.
At Mansons Property Consultants, we pride ourselves on providing a professional, reliable, and efficient property management service, so it means a great deal to hear that this has been your experience throughout.
A special thank you from Daisy Spry, who is delighted to know her support with tenancy matters, repairs, and redecorations has made a positive difference. We’ll also pass along your kind words to Debbie and Kirstey, who will be equally pleased.
Your recommendation reinforces our commitment to offering dependable, value-adding property management for landlords in Wallsend and across the North East. Thank you again for your loyalty and for sharing your experience.
★★★★★ 5/5
GoogleNew Review
I’ve recently sold my property in Whitley Bay through Mansons Property Consultants, and I just want to say how impressed I’ve been.
They are truly professional, helpful, and always go out of their way to look after their clients. Whether it’s property management, finding tenants, or in this case handling the sale and finding a buyer, they really know what they’re doing.
I’ve worked with Debbie, Deborah and the team for over a decade, and they’ve been amazing throughout. This is simply an honest review about good people who run a very tight ship.
One example says it all. The property was empty while we were waiting for the paperwork to go through. The weather was awful, around minus three degrees, and I live overseas. Debbie and Deborah kindly arranged for a colleague to visit the house during the bad weather, just to make sure the pipes were okay and to turn the heating on low auto. That was completely above and beyond their duty. Choose them, they wont let you down.
Thank you so much, guys. Truly appreciated.
Previous Review
The Best! As a landlord I have used several letting agents in the past. I have always had issues with them. I live overseas and I needed a company to truly be me. To truly look after my hard earned investment as if they meant something. All I can say without prejudice is that Manson’s are clearly market leaders. They are without doubt the best out there. Debbie, Angela, Cindy, Graeme, Gav and Nick are just superb. A boutique firm with a very professional approach. I would recommend Manson’s blindly. They do truly go the extra mile and they are very much value for money. I promise you Manson’s are genuine, honest and care. I have never regretted choosing them.
Peter · 6 March 2026
Agent replied
Thank you very much for your kind words Peter. It has been a pleasure to work with you and look after your rental properties in Newcastle. We will strive to continue our successful relationship with your future investments. Many thanks from the Mansons team.
★★★★★ 5/5
GoogleMansons have provided an excellent service while I was transitioning into my new home. Isabella was very reassuring and maintained great communication throughout the process. Andy was welcoming and friendly on the check-in day, which made a big difference. Daisy has also been very professional and helpful since moving in.
Overall, I’m very happy with the service so far and appreciate the support from the team.
Samuel · 5 April 2026
Agent replied · 10 March 2026
Thank you, Samuel, for your fantastic 5-star review. We’re delighted to hear that you had such a positive experience with Mansons Property Consultants while moving into your new home.
It’s great to know that Isabella’s clear communication and reassurance helped make the process smooth, and that Andy provided a warm welcome on check-in day. We’re also pleased that Daisy has continued to provide professional and helpful support since you moved in. At Mansons Property Consultants, we pride ourselves on delivering a high level of customer service for tenants and landlords across the region, and feedback like yours means a lot to the whole team, so thank you 🙏.
We hope you’re settling in well and enjoying your new home. If you ever need any further assistance from our property management and lettings team, please don’t hesitate to get in touch.
Thank you again for choosing Mansons Property Consultants.
★★★★★ 5/5
GoogleAmazing service from start to end. Holly and Isabella were amazing and made our move so smooth and enjoyable!
Any questions were answered quickly and they accommodated any requests made. Thank you for everything.
Highly recommend Mansons for your next move.
Olivia · 14 September 2026
Agent replied · 16 September 2026
Thank you so much, Olivia, for your lovely 5-star review and recommendation!
We’re delighted to hear that your move was such a smooth and enjoyable experience. Holly and Isabella will be especially pleased to know that their help, quick responses and willingness to accommodate your requests made a real difference.
It was a pleasure helping you with your move, and we wish you every happiness in your new home.
Best wishes,
The Mansons Team
★★★★★ 5/5
GoogleUpdate: I have moved on from this tenancy due to a job & location change, but the complete Mansons team has been absolutely amazing throughout over the years, Debbie & Daisy were absolutely brilliant, they were crystal clear about everything. Would recommend Mansons to everyone.
Mansons are the best, Kirsty, Jennifer, Amy and Grahm are amazing. Kept me well informed every step of the way and made things simple and easy. They are professional and nice. Would recommend them to my friends and family.
Rajdeep · 9 October 2025
Agent replied · 16 January 2024
Thank you for taking the time to leave this amazing five-star review, Rajdeep! We are thrilled to hear that your experience with Mansons and their team, Kirsty, Jennifer, Amy, and Grahm, has been exceptional. It's fantastic to know that they kept you well-informed and made the entire process simple and easy. We truly appreciate your kind words about their professionalism and friendliness. Your recommendation means a lot to us, and we are grateful for your support. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know.
★★★★★ 5/5
GoogleMansons sold my mother's house for me and my siblings. They were very clear at our first meeting about the process, fees, who would be our main point of contact (important to me to have one person) and what the challenges might be. The house sold extremely quickly and Deborah was clear and communicative during the viewings. When our mother died midway through the process, and everything held up by probate, Deborah was empathic and reassuring and offered options to ensure the sale proceeded smoothly. I would highly recommend this company for a house sale.
Emma · 9 October 2025
Agent replied · 25 May 2025
Thank you for your wonderful review, Emma. We're glad to hear that Deborah and our team were able to provide you and your siblings with clear communication and support throughout the selling process, especially during such a challenging time. Your recommendation means a lot to us, and we appreciate the trust you placed in Mansons. If you ever need our services again in the future, we’ll be here for you.
★★★★★ 1/5
GoogleDO NOT RENT A PROPERTY WITH MANSONS IF YOU ARE A STUDENT!
As a house of four students living in Jesmond this year, we had an extremely poor experience with Mansons.
When we collected the keys in August 2024, we immediately complained via email about the property’s cleanliness, as it was not in a satisfactory condition for move-in. This complaint was completely ignored.
Throughout our tenancy, we had a recurring drainage issue with the shower. Despite raising this multiple times, Mansons failed to resolve it properly. The problem eventually became so severe that water leaked into the kitchen, creating a serious risk of the ceiling collapsing. We were repeatedly misinformed about when contractors would attend, often missing lectures and waiting at the property all day to no avail. When repairs finally took place, we were left without a working shower for over a week and forced to live in a dusty, loud, and unfinished environment in both the bathroom and kitchen. As this was the only shower in the property, some tenants had no choice but to temporarily move out just to properly wash.
At the end of our tenancy, we faced further issues with the return of our deposits. A professional deep clean had been carried out prior to check-out, leaving the property cleaner than when we arrived (which was particularly frustrating). The pre check-out inspector even told us it was the cleanest he had seen the property, giving us a false sense of security that there was no major issues. Yet, in the post check-out inspection, a number of alleged “cleaning issues” suddenly appeared, resulting in significant and entirely unjustified deductions. When we raised this with Debbie, who was handling the deposit return, she claimed the inspector never said this, and if he did, it was because he was unfamiliar with the property.
This felt like we were being misled and taken advantage of as students, paying full rent for a property that had already caused repeated disruption and stress. The contradictions between the pre and post check-out inspections, coupled with the misleading explanations from Mansons, made the deposit process feel like an unfair attempt to recoup money from students.
Debbie’s communication throughout was dismissive, unhelpful, and often untruthful. She showed no understanding or empathy for the numerous issues we faced and never offered an apology. At one point, she even denied that we had ever complained about the lack of shower facilities, the leaking kitchen ceiling, or the dust and building noise throughout the house during the works carried out!
If you are a student renting with Mansons, take photos of everything, record all phone calls, and keep detailed notes of every interaction; otherwise, any evidence may be disregarded. For example, our email complaint in August 2024 listing issues of the properties cleanliness was disregarded because we didn't provide specific photos.
Overall, our experience with Mansons was unprofessional, negligent, and completely lacking in any kind of accountability. We strongly advise any students considering renting in Jesmond to avoid Mansons entirely!!
Isabella · 6 October 2025
Agent replied · 9 October 2025
Dear Isabella, thank you for taking the time to leave your review. We are aware that your feedback relates to the same tenancy as the recent review left by your housemate, and we are sorry to hear that you felt dissatisfied with your experience.
As outlined in our earlier response, all deposits we manage are protected with My Deposits, a government-approved tenancy deposit protection scheme. This ensures that tenants have the right to raise a dispute directly with the scheme if they disagree with any proposed deductions. To reassure you, any deductions that are agreed upon are only ever used to return the property to its original condition, such as covering the cost of cleaning or damage, and are not retained as profit by Mansons.
We are sorry you feel our communication and handling of maintenance did not meet your expectations and we will reflect carefully on your comments.
★★★★★ 5/5
GoogleI appointed Mansons to sell my property after several years of them managing it on my behalf. Their management service was second to none and extremely comprehensive from locating suitable tenants, dealing with any issues arising (including chasing Third Parties where appropriate) and all aspects of administration. When I decided to sell the property Mansons were the only firm I would consider. I was initially guided by Nick but then I was taken under the wing of Deborah. Although my sale took much longer than I had expected (due to procrastinating Third Parties), Deborah was proactive throughout and I am grateful for all of her help and assistance. Well done and thank you Mansons I cannot recommend you highly enough.
Fergus · 6 October 2025
Agent replied · 22 July 2025
Dear Fergus,
Thank you 🙏 so much for your kind words and this glowing 5-star 🌟🌟🌟🌟🌟review. We’re truly grateful that you entrusted Mansons with the management and eventual sale of your property. It’s always a pleasure to support long-standing clients like yourself, and we’re delighted to hear that you found our lettings and property management service to be second to none.
Your recognition of our comprehensive tenant sourcing, proactive issue resolution, and detailed administration really means a lot to the team. We're especially pleased to know that Deborah's guidance during the sales process made a positive impact, despite the challenges posed by third parties along the way.
At Mansons Property Consultants, we pride ourselves on providing a seamless experience from lettings to sales, and it’s rewarding to hear that we’ve met your expectations across both services.
Thank you once again for your trust and your recommendation, it genuinely helps others looking for a reliable estate agent in Newcastle.
Warmest regards,
Deborah, Nick & the Mansons Team
★★★★★ 5/5
GoogleRented a Jesmond student house with Mansons for my 4th year at uni…
The house was refurbished in the summer before moving in, and was modern and clean.
We had some maintenance issues at the start but it was very easy to report and they were dealt with in a timely manner.
I felt well looked after by Kirsty and the team and it was always easy to get hold of them over the phone when we needed.
Joe · 6 October 2025
Agent replied · 24 July 2025
Hi Joe!
Thank you 🙏 so much for taking the time to leave us a 5-star review, we’re thrilled to hear you had a great experience renting your Jesmond student house with Mansons during your 4th year at uni! 🎓🏡
We're glad the newly refurbished property met your expectations and that our team, especially Kirsty, made everything smooth and stress-free. 💬🔧 Quick and reliable student lettings and maintenance are something we pride ourselves on, and it's great to know we delivered!
Wishing you all the best for your future, and if you're ever looking to rent in Jesmond or Newcastle again, you know where we are! 📞💙
Thanks again,
Kirstey & Mansons Team
★★★★★ 5/5
GoogleI recently sold my flat at Mansons, with Deborah Thorpe. The service was fantastic. I believe the valuation and marketing was accurate and supported good offers within days of marketing. Deborah then continued to liaise appropriately between myself, the buyer and solicitors to keep the process moving, going beyond her obligations. I very much apppreciated the approach Mansons adopted and the support provided. I would have no hesitation in recommending Mansons in the future.
Martin · 6 November 2025
Agent replied · 17 October 2025
Martin thank you so much for your wonderful 5-star 🌟 review and for taking the time to share your experience. We’re delighted to hear that selling your flat with Deborah Thorpe and the Mansons team was such a positive process. Deborah takes great pride in providing a high level of service, from accurate valuations and effective marketing to clear communication and dedicated support throughout the sale.
We truly appreciate your kind words and your recommendation, it means a great deal to us. On behalf of everyone at Mansons Property Consultants, thank you again for trusting us with your sale, and we wish you all the very best for the future., The Mansons Team
★★★★★ 1/5
GoogleSteer clear of Manson's if you're a tenant, would not recommend!
Countless times I reported issues over two years and had no response or action taken. The flooring was ruined due to a leak and this was left in disrepair for over a year until the day before my tenancy ended. I had no hot water in my taps for well over a year, and no hot water throughout the property for weeks meaning I couldn't even shower in my own home. Mold constantly grew due to a faulty extractor fan which I was told was irreparable and due to poor sealing around window frames - this was never addressed (even ignored in quarterly inspections) which ruined my furniture and belongings.
To top it off, there were two occasions where contractors where sent to my home with keys to the property when I was at work, and I wasn't given any notice whatsoever which is a major breach of contract. Due to last minute scheduling of contractors, I was repeatedly forced to take time off work and cancel appointments which has cost me a fortune. One of them even left the front door unlocked when I wasn't home, anyone could've walked in.
Interestingly enough, I see the landlord is now renting out the apartment through a different agent which is telling in itself.
I'd warn anyone considering renting through Mansons to steer clear - I'm appalled.
Mia · 5 September 2026
Agent replied · 16 September 2026
Dear Mia,
We are very sorry to read this review and to hear that this is how you feel about your experience with Mansons. It is particularly disappointing that we were not made aware of the extent of your concerns during your tenancy, as this would have given us the opportunity to discuss them with you and try to address how you were feeling at the time.
Following your review, we have looked back through our records. While we are aware of a number of the maintenance issues referred to, some of the matters raised in your review do not appear to have been reported to us in the way described, and we therefore did not have the opportunity to investigate or address them.
Where maintenance and repairs were reported, we did make efforts to investigate, obtain quotations and seek approval for the necessary works. As managing agents, however, there are limitations on the works we can authorise without a landlord’s consent. Unfortunately, throughout the management of this particular property, we experienced difficulties obtaining approval for a number of repairs and improvements that we recommended. This was frustrating for us as agents as well as, understandably, for you as the tenant.
You are correct that the landlord is now using another agent. This followed our management relationship coming to an end as we were no longer aligned in our approach to the property, including our views on the repairs and improvements we felt were necessary.
It is a genuine shame that we were unaware you felt this strongly while you were living at the property. Had these concerns been raised with us in this way at the time, we would have welcomed the opportunity to discuss them with you directly and address any issues within our control.
We are sorry that your overall experience has left you feeling this way and wish you all the best in your new home.
★★★★★ 1/5
GoogleVery poor experience. We moved into a house that had slugs on the bottom floor and an unusable back garden due to it being filled with rubbish. The slugs remained an additional tenant throughout our stay. When we moved out we left the house in a satisfactory and clean condition with us having cleaned it just before moving out.
Mansons are renovating the house with large scale building work however still decided it was appropriate to charge us a cleaning fee, something that they must've clearly missed on last years tenants based on the initial state of the house.
Alfie · 5 August 2026
Agent replied · 20 August 2026
Alfie thank you for taking the time to share your feedback and providing the picture. We're sorry to hear that you were unhappy with your experience.
We take all reports regarding the condition of our managed properties seriously and work with landlords to address any maintenance issues that are brought to our attention during a tenancy.
In relation to the deposit deduction, all deposits we manage are protected through MyDeposits, a government-approved tenancy deposit protection scheme. This means that if a tenant disagrees with any proposed deduction, they have the right to refer the matter to the independent dispute resolution service for a fair and impartial decision. Any deductions that are agreed are used solely to return the property to the condition it was in at the start of the tenancy, such as cleaning or repairs, and are not retained as profit by Mansons.
As this relates to the specifics of an individual tenancy, it would not be appropriate for us to discuss or share the detailed photographic and written checkout report publicly to evidence why deductions will be made from the deposit. If there are any outstanding concerns that have not already been addressed through the appropriate process, we would be happy to discuss them with you directly.
★★★★★ 5/5
GoogleExcellent experience from start to finish. From the initial inquiry to moving in, everything was smooth and stress-free. The team, especially Hollie, was incredibly professional, always available and quick to answer any questions. The property was exactly as advertised, and the paperwork was quick and easy to complete. Highly recommend to anyone looking for reliable, friendly, and efficient service!
Carmen · 9 October 2025
Agent replied · 26 January 2025
Carmen thank 🙏 you so much for your wonderful 5-star 🌟🌟🌟🌟🌟 review and kind words about Mansons Property Consultants! We’re thrilled to hear that your experience with us, from your initial inquiry to moving in, was smooth and stress-free.
Hollie and the entire team work hard to provide professional, reliable, and efficient service, so it’s fantastic to know that we met your expectations. It’s also great to hear that the property matched the advertisement and the paperwork process was quick and seamless.
We truly appreciate your recommendation and are delighted to have been part of your journey in finding the perfect property. Should you need any assistance in the future, whether it’s letting, renting, or advice about the property market, we’re always here to help!
Thank you once again for choosing Mansons Property Consultants. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleI recently reported an issue with a cooker unit, and I was genuinely impressed by how quickly it was resolved by the Mansons team. A special thanks to Daisy and Debbie for their prompt and professional handling, they made the whole process smooth and stress-free. Great service and support!
Good in dealing & responding on time. Smooth check-in.
Rakesh · 6 October 2025
Agent replied · 18 April 2024
Rakesh thank you for sharing this 5-star Google review.
It's always a pleasure to hear positive feedback like this about our service.
We truly appreciate your support and are committed to providing a smooth and efficient experience for all our customers. If there is anything else we can assist you with, please do not hesitate to get in touch. Daisy, Debbie & the Mansons team.
★★★★★ 5/5
GoogleHad a really positive experience with Mansons. Everyone I’ve dealt with has been friendly, approachable and genuinely helpful, and you always feel like you’re speaking to someone who actually cares rather than just being another customer.
Communication has been great throughout, with questions answered quickly and everything explained clearly. It’s refreshing to deal with a local company that offers such a personal service
Teddy · 14 September 2026
Agent replied · 16 September 2026
Thank you 🙏 so much for taking the time to leave such a lovely review.
Providing a friendly, approachable and genuinely personal service is really important to us, so it’s fantastic to hear that this came across in your experience with the team.
We really appreciate your kind words and your support of a local independent business, it means a great deal to all of us at Mansons.
Best wishes,
The Mansons team
★★★★★ 5/5
GoogleI had a fantastic experience with Mansons Property Consultants. The team was professional, knowledgeable, and incredibly helpful throughout the entire process. They made everything straightforward and stress-free, always keeping me informed and up to date.
What really stood out was their excellent communication and attention to detail. They took the time to understand my needs and ensured everything was handled efficiently and with care.
I would highly recommend Mansons Property Consultants to anyone looking for reliable and high-quality property services. A truly five-star experience!
Siam · 4 April 2026
Agent replied · 8 April 2026
Thank you 🙏 so much Siam, for taking the time to leave such a wonderful five-star 🌟🌟🌟🌟🌟 review. We’re truly grateful for your feedback.
It’s fantastic to hear that your experience with Mansons Property Consultants was smooth, professional, and stress-free. Our team takes great pride in providing reliable property services, clear communication, and attentive support throughout every stage of the process, so your comments mean a great deal to us.
Understanding our clients’ needs and offering efficient, high-quality estate agency services is at the heart of what we do. Knowing this stood out to you reinforces our commitment to delivering the best possible experience for anyone buying, selling, renting, or letting property in Newcastle.
Thank you again for your recommendation, it’s immensely appreciated. If you ever need further assistance, we’re always here to help.
★★★★★ 5/5
GoogleI have been a client of Manson’s Property Consultants, Newcastle for over 10 years. During this time I have received 100%+ professional, helpful and friendly service from all of the staff.
Earlier this year during a routine inspection on my first floor flat in Wilson Street, Wallsend it was noted the staircase was infested with dry rot and therefore making it unsafe to use. Manson’s very quickly arranged for a contractor to attend to give a quotation.
The dry rot was emanating from the downstairs flat so Manson’s made contact with the owner who carried out remedial works. However it was felt these were not sufficient to enable my work to be carried out at great expense and for the contractor to offer me a guarantee for the work that I needed to undertake.
During the whole process despite being kept informed my tenant became extremely demanding and challenging.
After many weeks of negotiation with the tenant and the downstairs owner we were forced to involve the services of North Tyneside Environmental Health to resolve the issue and start repair work on the flat.
Manson’s sourced an alternative contractor that could carry out the work which was commissioned. Arrangements were made with the owner of the downstairs flat and my tenant. Unfortunately, works were delayed due to circumstances beyond our control (ie securing delivery of materials).
During the whole period as the flat was unsafe to live in we did not collect any rent from the tenant as she was advised not to live there. Despite numerous requests for her to move out she refused and continued to live in the flat knowing there was a serious health and safety issue.
During the period the tenant notified us of issues relating to electrics and boiler that needed repairs. However, these repairs could not be undertaken as the property was unsafe to enter.
In the meantime as the tenancy period was coming to an end I instructed Manson’s not to offer a renewal as I was uncertain how long works would take. The tenant was served a two month notice that the tenancy would not be renewed at the end of October 2024 and she was advised to make arrangements to find alternative accommodation.
My tenant has threatened me with disrepair, harassment as a result of retaliatory eviction compensation claim due to a breach of Landlord’s obligation.
Recently a colleague of my tenants posted a very damning review on the Mason’s website in relation to all of the above. Subsequently due to the defamatory nature of the review, the post was taken down.
During all this time Debbie Smith the manager has worked in an extremely professional manner and the fact that her professionalism, competency and compliance with housing legislation has been questioned by my tenant is an absolute insult and outrages.
Fortunately work has commenced and I have been advised that the flat is now safe to enter, and therefore the outstanding repairs will be addressed.
Thank you Manson’s for all your assistance during this extremely stressful period.
Debbie you are an absolute star and deserve a medal for everything you have had to endure to remedy this situation. I cannot thank and praise you enough for all your assistance and help.
Shirley · 9 October 2024
Agent replied · 4 October 2024
Dear Shirley
Thank you so much for taking the time to leave such a detailed and thoughtful 🌟🌟🌟🌟🌟 review. We truly appreciate your kind words and the trust you've placed in Manson’s Property Consultants over the past 10 years. It’s been our pleasure to assist you, especially during the challenges you faced with the dry rot issue at your flat in Wallsend.
We understand how stressful this situation has been, and we are so glad that we could help navigate the complexities involved. It’s rewarding to hear that you found our service professional, helpful, and supportive throughout the process. Debbie and the entire team are truly grateful for your praise, and we’re so glad to have been able to work alongside you to reach a positive outcome.
At Manson’s Property Consultants, we strive to offer exceptional property management services across Newcastle, and feedback like yours reassures us that we are on the right path. We’re thrilled that the repairs are now underway, and we will continue to support you in any way possible as the final steps are completed.
Thank you again for your continued trust and for sharing your experience so others can benefit. We look forward to working with you for many more years to come!
Warmest regards, Debbie and the Manson’s Property Consultants Team
★★★★★ 5/5
GoogleHighly recommend, have been friendly and very helpful and gone above and beyond to help us get our sale through.
Deborah was very helpful, always got back to me and helped with various matters as the property had tenants in, so she made it easy for us and our tenants.
Sara · 9 October 2025
Agent replied · 4 February 2025
Dear Sara, thank you 🙏 so much for your fantastic 5-star 🌟🌟🌟🌟🌟 review! We truly appreciate your kind words and are delighted to hear about your positive experience with Mansons Property Consultants. Ensuring a smooth property sale, especially with tenants in place, can sometimes be challenging, so we’re thrilled that Deborah and the team were able to provide you with friendly, professional, and efficient service throughout the process.
At Mansons Estate Agents, we take pride in delivering expert property advice, seamless sales transactions, and exceptional customer service. Whether buying, selling, renting, or letting in Newcastle and the North East, we always try to go above and beyond to make the process as stress-free as possible.
If you ever need any further assistance with property sales, lettings, or management, we’d be more than happy to help. Wishing you all the best, and thanks again for recommending us!
Best regards, The Mansons Property Consultants Team
★★★★★ 5/5
GoogleDeborah and Kirsty have been an absolute dream to work with regarding the sale of my flat, although my sale was been delayed massively due to no fault of Manson's they still tried very hard to make sure it was moving in the right direction, 10/10 service from start to finish
Jack · 5 July 2025
Agent replied · 5 July 2025
Dear Jack, thank you so much for your wonderful 5-star 🌟🌟🌟🌟🌟 review! We’re absolutely delighted to hear that your experience with Mansons Property Consultants, and particularly with Deborah and Kirstey, has been such a positive one.
We understand how frustrating delays in the sales process can be, and we truly appreciate your patience throughout. Your kind words about our team’s dedication and commitment to keeping things moving mean a great deal to us. Providing 10/10 service is exactly what we strive for, and it's fantastic to know that is reflected in your experience to date with the team.
★★★★★ 5/5
GoogleRecently purchased a property through Mansons and Deborah could not have been more helpful.
Engaged with both sets of solicitors and oversaw the whole process, making it far less stressful
Francesca · 26 November 2025
Agent replied · 26 November 2025
Francesca, thank you 🙏 so much for your wonderful 5-star 🌟🌟🌟🌟🌟 review. We’re delighted to hear that your purchase went smoothly and that Deborah was able to make the process less stressful for you. She’ll be thrilled to know her support made such a difference.
We truly appreciate you choosing Mansons and if you ever need anything in the future, we’re always here to help., The Mansons Team
★★★★★ 5/5
GoogleThank you Mansons for a more than satisfactory experience as a letting agent who then very successfully sold my rental property to existing tenants. Very smooth transition, excellent communication between conveyancers (who Mansons recommended), tenants and myself. Just over three months from agreement to market prperty to completion of sale. Faultless and to be highly recommended.
Victoria · 5 May 2026
Agent replied · 1 May 2026
Thank you 🙏 so much Victoria for your wonderful review. We’re delighted to hear that you had such a smooth and positive experience with us, from letting through to the successful sale of your property.
It’s especially pleasing to know that the communication between all parties, including the conveyancers, tenants, and yourself, helped make the process seamless and efficient. Achieving completion in just over three months is a fantastic outcome, and we’re glad we could support you every step of the way.
Your recommendation truly means a lot to the team at Mansons. If we can assist you again in the future, we’d be more than happy to help.
★★★★★ 1/5
GoogleAVOID ***
Terrible experience as students and we completely feel as though we have been taken advantage of!
Communication was always unhelpful and maintenance issues always took months to be resolved. Full deposit was never returned as they stated it was left unclean even though the inspector stated it was in the best condition he had seen. Make sure to take thorough photos of the property’s condition/ cleanliness when you move in, if you don’t, like us, they’ll use it against you at the end of the tenancy. They quite frankly try to make money out of you as and where they can.
Isabelle · 6 October 2025
Agent replied · 9 October 2025
Dear Isabelle, thank you for taking the time to leave your feedback. We are sorry to hear that you felt disappointed with your experience.
For clarity, all deposits we handle are protected with My Deposits, a government-authorised tenancy deposit protection scheme. This means that tenants always have the option to raise a dispute with the scheme if they disagree with any proposed deductions. Importantly, any deductions made from a deposit are used solely to return the property to its original condition subject to "fair wear and tear", for example, to cover cleaning or repairs for damage, and are not retained as profit by Mansons.
We regret that you feel the communication and maintenance process did not meet your expectations, and we will review your comments internally to see where and if improvements can be made.
Thank you again for sharing your concerns.
★★★★★ 5/5
GoogleI am renting a property managed by Mansons for around 12 months now. When I first moved into my apartment in Jesmond, I was a little anxious due to various issues/conditions I had with the apartment and my previous experiences with some other agents. Understandably, after moving house I was a little stressed and could have done without worrying about various spots of maintenance with my new home etc. After my check-in I was not exactly expecting a quick turnaround, as I had already paid my final balance and signed my contracts. What surrpised me most, was after assessing my queries and issues I had, Mansons put into action what they could do straight after gaining confirmation from the landlord. The landlord did not agree to every query I had, which of course is understandable, but the ones agreed to were dealt with by Mansons in a professional and efficient manner. Contractors were distributed to the property and I was given more than enough notice for the resulting works to be done. I would normally be reluctant allowing a stranger into my new home after previous experiences, however Mansons and the contractors they use made me feel secure and I have no reservations about them gaining access with keys in my absence from now. Overall the manner and conduct in the service I received from lettings right through to property management, although I did not receive everything I wished, was a vast improvement. Special mention to Debbie and Jen in the management team. - John C
John · 6 September 2023
Agent replied
Thank you for your feedback it is greatly appreciated, which has been passed onto the management team. Please don't hesitate to contact us if you have any problems John. The Mansons Team.
★★★★★ 5/5
Google6 years later - We sell that same house from Mansons. We move to a larger house with our two young boys. True to form, Mansons were personable, friendly, diligent and a pleasure to do business with. I would fully recommend this Estate Agent in the North East. Special mention to Deborah and Nick Manson for their personal service.
6 years earlier - we buy a house from Mansons: Excellent service all round. Very professional, polite and punctual with all correspondence. Would recommend to family and friends.
Dr Lee & Rachel Pursglove
Lee · 21 May 2023
Agent replied
6 years on reply - Thank you Lee and Rachel for your lovely kind words. It was a pleasure to help you on the next step of your house journey and we wish you loads of luck for your future. Warmest regards Nick, Deborah and the Mansons team.
Hi Lee - Your positive remarks really are appreciated. Dealing with Rachel & Yourself from start to finish was a delight. We hope your first new home is everything you hoped for & more. All the best - The Mansons Team
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