Trusted Agent profile · Newcastle upon Tyne · Tyne & Wear
Verified
★★★★★
732 reviews across 4 platforms
5 Holly Avenue West, Jesmond, Newcastle upon Tyne, Tyne & Wear, NE2 2AR
Mansons Property Consultants's office in Newcastle upon Tyne, Tyne & Wear, at 5 Holly Avenue West, is rated 4.8 out of 5 across 732 reviews on four platforms, including 504 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
504
Reviews on Google
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6
Reviews on Yell
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180
Reviews on The Trusted Agent
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42
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My experience buying with Mansons led me to choose them to sell our family home in Gosforth. The house was thoughtfully valued, beautifully photographed and was ...Read all 21 from sellers
This is our first time dealing with Mansons Agents when purchasing a property. We have found the process both professional and efficient. Especially the service ...Read all 17 from buyers
As a landlord I have used several letting agents in the past. I have always had issues. I live overseas and I needed a company to truly be me. To truly look ...Read all 33 from landlords
I wasn't impressed with the service I received from the other local agents in Jesmond as none of them seemed to care about my needs. I was recommend to Mansons ...Read all 83 from tenants
Mansons Property Consultants are multi award winning estate agents, specialists in sales, lettings & property management based in Jesmond, Newcastle upon Tyne. Buying, selling or renting we can help. We are an independent estate agency which was established 2001 and the exclusively appointed Guild Property Professional member for Jesmond. We are committed to providing a high-quality personal service to customers looking to sell, let, buy or rent which is reflected in our online reviews.
The Trusted Agent 2026 results for Mansons Property Consultants, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newcastle upon Tyne office, from every platform, shown as written. First names only.
5/5
GoogleThe team were really responsive and couldn't have helped us any more with our move! They were happy to operate around our situation and our needs. A very friendly and professional service throughout.
Ryan we are really glad to hear that you found the service friendly and professional, please let us know if there is anything else we can help with. Many thanks from the Mansons team.
5/5
allAgentsAs far as estate agents go in
As far as estate agents go in Jesmond, Mansons has provided consistently excellent service. After previously dealing with a very unreliable agent who caused more stress than necessary, the efficiency of the staff at Mansons was exceptional. Being young professionals living in Jesmond there are a lot of student properties on the market and other agents were quick to show us anything and everything. However as soon as we contacted Manson's letting department and discussed what type of property we were looking for, Ben, the property consultant we dealt with, was quick to e-mail over suitable, affordable properties. The staff at Mansons were very professional from the viewing of flats to organising the deposit and signing of the contract. For someone like me who has no idea about that type of thing, they explained everything and I had to do very little in the way of pushing things forward. Once in the flat the property management department was always at the end of the phone to help with any query. I was surprised with how quickly they were dealt with, and I only had to contact them once before action was taken, unlike the previous agent I went through. Now that the contract on our current flat is coming to an end, situational factors mean we cannot extend the contract and we now require 2 separate properties. We were so pleased with the high quality service that we received from both the letting departments and the property management department throughout the year that we have decided to continue renting through Mansons and they have found us 2 other suitable properties to move into. The letting department have taken the stress right out of flat hunting!
4/5
allAgentsI found my flat through
I found my flat through Mansons and had no complaints with that part of the process. Mansons also manage the property and they have really come into their own since moving in. Not long after we moved in the flat above flooded and caused extensive damage to our flat. The people above were away at the time so at a loss I called Mansons and they took control of the situation, contacted the landlord of the flat above, and efficiently helped us deal with the damp aftermath. Great service on what was a particularly stressful day!
5/5
allAgentsI have been absoluted
I have been absoluted delighted with the service I have received from Mansons on managing my property. My property has been occupied constantly since I commenced using them and I have had the peace of mind that all the necessary requirements for letting my property have been met. The professional manner in which they conduct business has been outstanding and I have never once had to worry about any aspect of renting my property out. The staff at Mansons are always friendly, professional and contact me only when necessary. I would definitely recommend them for property management without a doubt!
5/5
allAgentsI left a property in
I left a property in Citipeaks which you let to me in June last year. I have been inspired to write this because since then I have been dealing with one of your competitors and it made me realise how proactive, helpful and willing to go the extra mile Mansons were when I was with them. When I rented through Mansons I found everything very professional, helpful and slick. From the moment I first enquired the whole process was made so easy for me and I was given full, clear and concise information about every aspect of the property I was hoping to rent and the steps I would need to go through. The fees they charged me were transparent, the tenancy agreement was explained to me properly, the referencing process was easy and my move in went without a hitch. The property was great but I did have a small problem when the plumbing for the washer started to leak. I contacted Mansons and there was someone there to fix it in just 2 hours!!! When I left the property I had stained one of the carpets with some make up and Mansons were very fair with how they handled my deposit. It was explained to me how much money from my deposit would be kept and why and I certainly don't feel it was an unreasonable sum. Unfortunatley I am now in the middle of a tenancy with another agent who has provided the complete opposite level of service and I am finding it quite stressful.....they are about to get the opposite review from you if I can find them on this site. All in all Mansons provided great service and I had the extra pleasure of seeing those two lovely spaniels in your office!!!! Take care.
5/5
GoogleWe were in a property managed by Mansons for three years and in that time we always found everyone there to be exceptionally friendly and helpful. Any queries or requests we had were always dealt with speedily and without issue. Thank you very much!
Hello Aisling we are really happy to hear you had a friendly and helpful service from the Mansons team, many thanks for taking the time to feed this back to us.
4/5
GoogleVery thankful to Manson's for letting to me in this competitive market. Signing with signable and making the process digital was helpful :)
Hello Daniel, thank you so much for your review. I’m so happy to hear you had a great experience with Mansons. It was a pleasure to meet you! I wish you all the best at your new property, many thanks - Dan
5/5
GoogleThe whole team is fast, friendly and efficient. I moved to Newcastle from Ireland for work and they were flexible and cooperative. Had to fly over for viewings and they even went the extra mile and gave me a lift into the city centre after …
Dave thank you so much for the review of your experience renting a property with Mansons. It was our pleasure to help make the process as convinient as possible and hope … More
1/5
GoogleThis agency is terrible. ! The people are deceptive and 99% of the reviews are poeple they know or themselfs. Terrible... i do not recomend this place at all, out of all the places and buissneses closing this one should be among them!
Hi Flappy, we would like to extend our sincere apologies and to understand the specific issue of your complaint so that we may rectify the problem. We have checked our database and are unable to verify your details based on searching "Flappy Tick", we would urge you to contact us by email: info@mansons.net or call on 01912092222 so that we can resolve this matter. Many thanks.
5/5
The Trusted AgentCan't fault the service provided by Kayley
My first experience of private tenancy so I was a bit worried. I had to contact kayley a few times throughout the tenancy. She was quick to respond, she persuaded the landlord to make some enhancements and if she couldn't help she would tell me why.
Thank you for your feedback Katie! I am pleased you have been happy with the way Mansons have looked after you and the property during your tenancy with us. All the best! Kayley
5/5
GoogleI have asked Manson's to look after my property, which needed some work doing on it prior to letting it. I couldn't ask for a better service, they have organised all the work and managed it. They keep me informed on progress and communicate …
Hello Mr Strickland, thank you so much for taking the time to leave valuable feedback in your review of Mansons service refurbishing your apartment ready for letting. … More
5/5
The Trusted AgentExcellent Estate Agents Company!
My partner and I found Mansons to be a very professional company. All the staff were friendly and welcoming. They helped my partner and I with everything for our move into our first property. We are very pleased with the service we received. Thank you Mansons!
Hi Emma, I'm pleased we were able to help you and get you both into your new home! Thank you for taking the time to write us this lovely review, please remember that we are here if you need anything! Thanks again, Elena
5/5
GoogleGreat service. Fast easy process. Thanks 👍 …
Hello John, thank you so much for this 5-star review. We are delighted to hear you had a great experience with Mansons and really appreciate you being a customer. Many thanks, Kirstey.
5/5
GoogleMansons have managed a flat for me in North Shields for several years. I have been completely happy with the service they provided. They have always been thoroughly professional and I have never had to worry about anything. I would recommend them without hesitation.
Thank you for the lovely review. It has been lovely dealing with you over the years throughout the management of your property rental and then the subsequent sale . … More
5/5
GoogleOne of the best property letting agents. Very responsible, professional and helping. Excellent custmour service. I am one happy custmour 😊 …
Thank you so much for this 5-star review. We are delighted to hear your a "happy customer" and really appreciate you being a customer and helping to share the word about your experience using our property letting service. Claire and the Mansons team.
5/5
GoogleMansons were always on the ball with any maintenance issues that arose. The staff were polite and friendly at all times and treated us with respect. As a renter I have often come across estate agents who treated me as less just because I …
Tara thank you so much for taking the time to leave a review of Mansons Property Consultants in Jesmond and giving valuable feedback and really happy to hear you had a good experience with the Mansons team, will pass your 'shout out' to Kayley on :)
5/5
GoogleI've been renting a flat with Mansons for almost 1.5 years. The team is very professional and they had a very quick response when I needed a boiler fault to be fixed. I would highly recommend this agency to others.
Thank you for very much Valentina it's great to hear such positive feedback, Thanks Jemma
5/5
GoogleI’ve lived in nearly 20 rented properties and honestly Mansons have been the best yet. Great service, very responsive in case of any maintenance needed as well as friendly and professional to speak to. Highly recommend
Hi Jan, Thanks ever so much for such a lovely review, we really appreciate your kind words, it’s also great to hear our service has been the best you have received in 20 years!, we can guarantee it will be moving forward too 😊. Thanks Jemma
5/5
GoogleI've been dealing with the letting team at Mansons to rent a property in Jesmond, they have been professional, friendly and helpful
Bill many thanks for taking the time to leave review our letting and property management team in Jesmond. Your comments relating to renting a property through Mansons Property Consultants will be fed back to the letting team. We look forward to seeing you soon and hope you enjoy your tenancy at the property
5/5
GoogleI want to say thank you to the sales team. I felt they were genuinely acting in my best interests and they supported me with some difficult decisions. Highly recommended!
You are most welcome Mr Bethell. We understand that selling your home can be an emotional/testing time and are more than happy to listen and share our expertise to assist wherever we can. So glad you are happy with the service and support … More
5/5
GoogleThank you to the Mansons team for all your help with letting and managing of our property these past few years. One of the most reliable and professional lettings agencies we have dealt with. Fast responding, professional and able to sort …
Thank you so much for your review.It has been our pleasure dealing with you through the years on your rental and subsequent sale. We send our very warm wishes for the future , … More
5/5
GoogleMy experience with Mansons was refreshing! Past experiences with other estate agents have shown me how shoddy some people in the business can be. It is relieving to know that there are agencies like Mansons that care about their clients and …
Hi Daniel, thank your for the opportunity to find you a new home to rent in Newcastle. I really do hope you settle in and if you ever need anything, we are only a phone call away. Many thanks Alexi
5/5
GoogleMansons have been excellent in both renting and selling properties for me. They actively seek buyers or renters, rather than just advertising and sitting back and waiting for someone to come along. They are great at communicating and always …
Thank you Clare for your lovely review. It is always a pleasure to speak to you throughout the process and rewarding when we get to completion. Renting yout propery at the coast was a delight and hope your new tenants settle well. Many thanks from Deborah, Kirstey and the Team at Mansons
5/5
GoogleAmazing group of helpful and friendly people who helped us find a great house. Anything that was required was completed quickly and without any issues, and worked with us every step of the way to help settle into a new home.
Hi Ethan, it was a pleasure dealing with yourself and your partner. We really hope we made your move up North easy and stress free. Thanks from Kirstey and the team at Mansons
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
21 reviews from sellers, rated 5.0 out of 5 on average. For example, KS wrote: "My experience buying with Mansons led me to choose them to sell our family home in Gosforth. The house was thoughtfully valued, beautifully photographed and was ..."
17 reviews from buyers, rated 5.0 out of 5 on average. For example, Sue wrote: "This is our first time dealing with Mansons Agents when purchasing a property. We have found the process both professional and efficient. Especially the service ..."
33 reviews from landlords, rated 4.8 out of 5 on average. For example, Peter wrote: "As a landlord I have used several letting agents in the past. I have always had issues. I live overseas and I needed a company to truly be me. To truly look ..."
83 reviews from tenants, rated 4.9 out of 5 on average. For example, Harry wrote: "I wasn't impressed with the service I received from the other local agents in Jesmond as none of them seemed to care about my needs. I was recommend to Mansons ..."
Yes. Mansons Property Consultants won Platinum in The Trusted Agent 2026 awards.
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