Trusted Agent profile · Newcastle upon Tyne · Tyne & Wear
Verified
★★★★★
732 reviews across 4 platforms
5 Holly Avenue West, Jesmond, Newcastle upon Tyne, Tyne & Wear, NE2 2AR
Mansons Property Consultants's office in Newcastle upon Tyne, Tyne & Wear, at 5 Holly Avenue West, is rated 4.8 out of 5 across 732 reviews on four platforms, including 504 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
504
Reviews on Google
This office
6
Reviews on Yell
This office
180
Reviews on The Trusted Agent
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42
Reviews on allAgents
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My experience buying with Mansons led me to choose them to sell our family home in Gosforth. The house was thoughtfully valued, beautifully photographed and was ...Read all 21 from sellers
This is our first time dealing with Mansons Agents when purchasing a property. We have found the process both professional and efficient. Especially the service ...Read all 17 from buyers
As a landlord I have used several letting agents in the past. I have always had issues. I live overseas and I needed a company to truly be me. To truly look ...Read all 33 from landlords
I wasn't impressed with the service I received from the other local agents in Jesmond as none of them seemed to care about my needs. I was recommend to Mansons ...Read all 83 from tenants
Mansons Property Consultants are multi award winning estate agents, specialists in sales, lettings & property management based in Jesmond, Newcastle upon Tyne. Buying, selling or renting we can help. We are an independent estate agency which was established 2001 and the exclusively appointed Guild Property Professional member for Jesmond. We are committed to providing a high-quality personal service to customers looking to sell, let, buy or rent which is reflected in our online reviews.
The Trusted Agent 2026 results for Mansons Property Consultants, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newcastle upon Tyne office, from every platform, shown as written. First names only.
1/5
GoogleI consider that Mansons charged me an unreasonable amount (130 GBP) to perform light cleaning of dust after my tenancy. I strongly recommend to take your own pictures before and after the tenancy to avoid this frustration. Be careful with them.
Thank you for your lovely comment. We wish you all the best in your new rental property. Thanks from all the Team at Mansons We are sorry to see you have changed your review due to the charges for cleaning … More
5/5
The Trusted AgentExcellent Customer Service
I found Elena and indeed the rest of the team provided excellent service. She was accommodating and had a friendly demeanor throughout. The stressful process of renting a property was made easy and I wouldn't hesitate to recommend her or the team to anyone.
Hi James, Am glad you had such a good experience, so did we! Thank you very much for taking time out to write this review. We hope you will be happy in your property. Thanks again, best regards - Elena and the Team :-)
5/5
GoogleReally amazing estate agents. We had a great year with them and they were so quick to help resolve any issues we had (but there were very few!) Highly recommend to students and professionals! Thanks again guys!
Hi Maddy thank you 🙏 so much ❤️ for taking the time to leave a such a fantastic review 🌟🌟🌟🌟🌟
5/5
GoogleWe have rented through Mansons for 3 years now, the team are great, always get things done for us, and we have never had any issues, thoroughly recommend them.
Hi Jo, Thanks a lot for your kind words, we really appreciate you taking the time to leave us a review, it’s lovely to hear you would recommend us and it’s been great having you as a long running Tenant 😊 Thanks Jemma. …
5/5
GoogleUsed mansons twice now and dealt with a very nice lady both times. Feels like nothing is a problem and shes always very efficient. Always a very good choice of properties on offer and always a friendly professional service. Thank you.
Hi Paul, pleased you had a good experience with us and we wish you the best in your new rental property in Gosforth. Thanks, from the Mansons Team.
5/5
GoogleOne of the best property letting agents. Very responsible, professional and helping. Excellent custmour service. I am one happy custmour 😊 …
Thank you so much for this 5-star review. We are delighted to hear your a "happy customer" and really appreciate you being a customer and helping to share the word about your experience using our property letting service. Claire and the Mansons team.
5/5
GoogleVery unusual to have no complaints about a property letting experience but Mansons have bucked the trend. Extremely welcoming and friendly staff who were always only an e-mail away with any of our queries. We would have a reply within …
Thank you so much for your review Conor. You were all a pleasure to deal with. If we can help with another student rental for either you or any of your friends please do not hesitate to contact me. Many thanks Debbie and the Mansons team.
5/5
GoogleI have just completed the tenancy of my property in Hexham. Elena at Mansons has dealt with this matter. She has been helpful, quick, efficient and professional, and I would have no hesitation in recommending Mansons as a result of the …
Hello John, You are most welcome. What a lovely review! Thank you so much for taking the time out to write such praise. It is hugely appreciated by all of us, from Elena and all of the Mansons Team, :-)
5/5
GoogleThis is my first time renting and I have to say all the staff at Mansons have been really helpful. And my move went really smoothly and to plan. I would highly recommend them.
Hi Valerie, we are really pleased everything went so well with your move, Thank you for your lovely words Jemma.
5/5
GoogleThis is my first time renting and I have to say all the staff at Mansons have been really helpful. And my move went really smoothly and to plan. I would highly recommend them.
Hi Valerie, we are really pleased everything went so well with your move, Thank you for your lovely words Jemma.
5/5
GoogleAlmost a year renting through this agency. Very smooth and quick process upon moving in. Excellent communication throughout our first year and any issues with the flat have been resolved immediately can't recommend enough.
Hi Mark, it’s great to hear your move in went so smoothly with our lettings team and continues to do so through property management 😊, we look forward to working alongside you for a long time to come. Thanks again for the lovely review, Jemma. …
5/5
allAgentsThe overall service was
The overall service was excellent. Staff were extremely helpful, always responded very promptly and provided additional advice over and above. All this made the process a lot smoother and easier. We were delighted with the service we received and would highly recommend Mansons.
Hi Bev, Firstly, thank you very much for taking time out to write us this review. We hope we will work together in the future! Please let us know if there is anything else you might need, we are happy to help. Warm regards, The Mansons Team
5/5
GoogleJust move in to new property. Property letting and movement process is very smooth by Mansons Property Consultants. …
Thank you so much for your review! I am very happy to help you find a property to rent, great to hear you had a good experience with letting a property with Mansons Property Consultants. … More
5/5
GoogleTrusted agents out there. Always giving answers when you have any questions when you're renting the house. Really helpful.
Many thanks for your kind words. So glad we managed to move you into a Newcastle student property and we hope you enjoy. Thanks from Kirstey & Mansons Team
5/5
The Trusted AgentEfficient and effective
Took on our house sale after twelve months with only limited interest. After a (sensible) review of the price we managed to get a sale within weeks. Kept us informed at every stage and secured a long awaited outcome. Very satisfied.
Thank you so much for your review. It was lovely to achieve a sale for you after you had a disappointing experience with your first agent. Kind Regards Deborah and The Mansons Team
5/5
GoogleAmazing service - thank you so much! Manchester's were just fab with our recent flat purchase, in all it took an amazing 6 weeks from date of offer being accepted to being handed the keys. They really care about doing a good job and go out of their way to be helpful.
5/5
GoogleMansons were really helpful in helping me find a new place after finishing uni, from picking a selection of flats to view from our criteria, to really easy reference collection via a third party company, to facilitating picking up …
Hi Katrina, we hope you have settled into your new rental property and wish youall the best in the future. Thanks from Kirstey and the Team at Mansons
5/5
GoogleI am really thankful to Gav & Elena who found for me a studio apartment in Tower house covering all my needs and price, Kayley in property management has been very helpful with a couple of issues as well. Thank you.
James thank you for your comments which will be passed onto the team, we hope you enjoy living at the apartment. Thanks from the Mansons Property team.
5/5
GoogleMansons provide an outstanding service and its been such a good experience. People there are all nice and helpful, with special thankful for Gav, who sort out everything with really high efficiency and quality. Thank you for everything and everyone in Mansons.
Weichi many thanks for your feedback and we hope you'll be very happy in your property. Gav
5/5
GoogleMansons came highly recommended and I'm happy to say that their reputation was well deserved. I used Mansons last year to find a tenant for my apartment. The whole team were incredibly professional and efficient in the entire process. I …
Daniel - Thanks for your lovely review on your experience with Mansons, it is greatly appreciated, so thank you for taking the time to do so. Your apartment is a superb property so we would love to secure you tenants again, as & when you … More
5/5
GoogleI’ve used Mansons for a few years to find tenants for my property. They have been personable, efficient and always found lovely tenants. I’ve used agents in the past, but now I’ve found Mansons I wouldn’t changed. Highly recommended.
Laura, it hs been fanstactic with you to find you tenants in Jesmond. We look forward to helping you again in the future and hope your new tenants are very happy in their new property. Thanks from all the Team at Mansons
5/5
GoogleMansons created for us the perfect renting experience. Elena and the rest o the team made sure to guide us through the renting process, ensured that everything was taken care before moving in and were very professional during the whole process.
Andra thank you so much for your review of Mansons Property Consultants lettings service and your experience of Renting a property in Newcastle upon Tyne. Your review and comments are very much appreciated and will be passed back to Elena and the lettings team.
5/5
GoogleMansons were so helpful and efficient in dealing with my letting enquiry. From taking my holding deposit to processing the references within 1 working day! Incredible. …
Hi Sharon, your feedback means a lot to us and it was a pleasure in dealing with you and finiding your new perfect rental property in Hexham. We hope you enjoy the property and wish you all the best in the future. Thanks from Kirstey and all the property team at Mansons
5/5
GoogleMansons is the by far the best agent I have ever used. Completely transparent and Alexi took a genuine interest in us and what was important to us. I would recommend Mansons to everyone for a stress free experience.
Thank you Ryan. I hope you get settled in your new property. It was my pleasure in helping you find your new home. Take care for now.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
21 reviews from sellers, rated 5.0 out of 5 on average. For example, KS wrote: "My experience buying with Mansons led me to choose them to sell our family home in Gosforth. The house was thoughtfully valued, beautifully photographed and was ..."
17 reviews from buyers, rated 5.0 out of 5 on average. For example, Sue wrote: "This is our first time dealing with Mansons Agents when purchasing a property. We have found the process both professional and efficient. Especially the service ..."
33 reviews from landlords, rated 4.8 out of 5 on average. For example, Peter wrote: "As a landlord I have used several letting agents in the past. I have always had issues. I live overseas and I needed a company to truly be me. To truly look ..."
83 reviews from tenants, rated 4.9 out of 5 on average. For example, Harry wrote: "I wasn't impressed with the service I received from the other local agents in Jesmond as none of them seemed to care about my needs. I was recommend to Mansons ..."
Yes. In The Trusted Agent 2026 awards: Mansons Property Consultants, Tyne & Wear won Platinum.
Send Mansons Property Consultants a message.
