Every review we hold for the Newcastle upon Tyne office, from every platform, shown as written. First names only.
★★★★★ 2/5
The Trusted AgentPoor Management Company
I have used Mansons for over 6 years to manage a property in Hexham in Northumberland. I have not been happy with their service on a few occasions which as resulted in errors which I have had to resolve myself
Jennifer · 13 January 2018
Agent replied · 18 January 2018
Dear Jennifer,
We are sorry to hear this.
We would welcome the opportunity to discuss the few occasions you have felt we did not meet your expectations over the six years we managed your property.
We strive to provide the best service we can, any suggestions for improvement are always welcome.
Kind regards
Mrs C Barrow
Property Management Manager
★★★★★ 5/5
GoogleWe instructed Manchester Durman this year on a property transaction. Not only were they able to provide a highly suitable spplicant from their agency department but they also gave us a superb legal service from their legal department all the more facilitated by the close cooperation between the two and from under the same roof.
A truly beneficial arrangement all round. Thank you to everyone.
Glenys · 31 January 2021
★★★★★ 5/5
GoogleCame across Mansons after a prolonged search for a property in Newcastle-upon-Tyne, with strict requirements with regards to both the property and price. From the get go they were helpful, informative and friendly, and made the process of …
Russell · 4 October 2018
Agent replied
Thanks for the feedback Russell, it's been a pleasure dealing with you and we wish you all the best in your new home. Thanks, Paul and the Mansons Team.
★★★★★ 5/5
The Trusted AgentFully Managed Tenancies
I have been with Mansons for 6 years using their fully managed service and wouldn't go anywhere else. They've always been helpful and kept me well informed. Any maintenance issues at my property have been quoted and completed within a timely manner. When tenants have moved on, my property has been marketed and re-let successfully. All in all, safe hands in which to put your investment property.
Michelle · 9 July 2020
★★★★★ 5/5
The Trusted AgentVery professional and a pleasure to deal with
We recently completed a purchase with Mansons and I have to say the service we received was exceptional. There yes meant yes and they were always punctual and professional in their contact and dialogue. A pleasure to do business with!
Gareth · 19 October 2017
Agent replied · 19 October 2017
Thank you so much for your review. It was lovely speaking with you throughout the transaction.
I hope your move has gone smoothly
KInd Regards
Deborah and The Mansons Team.
★★★★★ 5/5
GoogleMansons have provided excellent property management services over the last few years. They recently organised the sale of one of these properties and the exchange of contracts went through with no problems. Mansons are a local estate agent you can trust!
Rob · 22 April 2016
Agent replied
Hey Rob - Many thanks for your review, it has been a real pleasure managing your properties for you & I will pass on your comments to our management team also. … More
★★★★★ 5/5
GoogleExceeded expectations throughout our dealings with them . Our sale was not the smoothest but the team at Mansons kept it on track with honesty and integrity.
Layla · 5 February 2022
Agent replied
Very happy to hear our service exceeded your expectations Layla and most importantly it was kept on track, thank you for working with us and your fantastic communication with our sales team.
★★★★★ 3/5
GoogleSept '21; Unfortunately the excellent service as described previously (and i am sure is still evident) has been overshadowed by the very disappointing 'check-out' experience. …
Iain · 17 March 2022
Agent replied
Thank you for your very kind words about working with Mansons Letting. It has been a delighted in working with you and your partner in finding the perfect rental property along the Quayside. We hope to help in the future and wish you all the best in your new property. Thanks from the Mansons Team
★★★★★ 5/5
allAgentsAs a first time Landlord the
As a first time Landlord the staff at Mansons were on hand to advise through the process. After initial consultation, they visited the property and advised me with regards to refurbishment works prior to putting it on the market. A tenant was quickly found. Since then they have successfully managed the property on my behalf. As a result of this my partner has subsequently bought another property which is also managed by Mansons.
SARAH · 24 June 2013
★★★★★ 1/5
GoogleAll landlords, don't use Mansons as your agent ever. I rented my property out through them using their fully managed service and they were a complete mess to deal with for the most part of two years. …
Kiran · 16 September 2018
Agent replied
Thank you for sharing your views and we look forward to and welcome a final resolution after independent scrutiny of the facts by The Property Ombudsman, further to the rejection of the findings through our internal complaints procedure.
★★★★★ 5/5
GoogleI have used Mansons for about 9 nine years to manage a tenanted property. They have been extremely efficient and helpful, bringing things to my attention when necessary while taking the initiative and dealing with smaller things without …
Diana · 4 October 2017
Agent replied
Thank you very much for your support and business over the last 9 years Diana. If we can be of any help in the future please do not hesitate to ask. Debbie
★★★★★ 1/5
GoogleFail to accept any responsibility for errors made on their side and provide zero assistance as a result.
If you come into any issues with mansons then expect no compassion for the …
Scott · 16 September 2020
Agent replied
Hello Scott, we are sorry to hear our service fell short and would appreciate discussing this so we can understand what has happened and if we can rectify this. … More
★★★★★ 5/5
GoogleI've been renting a flat with Mansons for almost 1.5 years. The team is very professional and they had a very quick response when I needed a boiler fault to be fixed. …
Valentina · 16 September 2020
Agent replied
Thank you for very much Valentina it's great to hear such positive feedback, Thanks Jemma
★★★★★ 5/5
The Trusted AgentI found Elena and the rest of the team very friendly and professional. They were extremely thorough and helpful. This is my first experience of renting a flat through an estate agent and feel very "looked after". Thanks again :)
A customer · 18 June 2015
Agent replied · 1 July 2015
Hi Sarah, I'm so pleased you and your stepdaughter had a good experience with us, Thank you for your lovely review! Please let us know if you need anything else! xx
★★★★★ 4/5
GoogleThis is the second time I have used Mansons, and on each occasion they have been great. Both times they have been very flexible with viewings and not wasted my time with properties I wouldnt want to live in. …
Ben · 1 October 2013
Agent replied
Ben, thank you for taking the time to leave this review, look forward to helping in the future. Elena x
★★★★★ 5/5
The Trusted AgentProminent Newcastle Full Service Estate Agent
I have worked with Mansons for a number of years as a landlord and to sell property. They are a highly professional, forward thinking business, that are always accessible, welcoming and above all very good at what they do.
ND · 10 December 2015
Agent replied · 11 December 2015
Good day Nick - It has been a delight working with you over the years both as a landlord then as a vendor when you decided to sell the property.
We hop to do business with you again in the future!
All the best - Gav & The Mansons Team
★★★★★ 5/5
GoogleRented via Mansons for 5 years now and they have always been helpful, professional and quick to respond to any queries. By far the best agency in Tyne and Wear.
Rebecca · 15 March 2021
Agent replied · 7 June 2024
Hi Rebecca, thank you for your kind words and taking the time to leave a review. Jemma
★★★★★ 4/5
The Trusted AgentAlways very professional
I have used Mansons on a number of occasions and have always found them very business like, but in a friendly manner.. I would not hesitate to use them again when my next property comes up to rent.
Clare · 2 February 2017
Agent replied · 7 March 2017
Clare thank you for taking the time to leave valuable feedback in your review of Mansons service and the team in handling the rental of your property. Look forward to being of help in the future.
★★★★★ 4/5
GoogleGreat customer service and a professional outfit all round, the administrator was especially helpful with a few tricky enquiries we had which was brilliant
Derek · 15 March 2022
Agent replied · 2 June 2024
It was a pleasure to speak to you Mr Brownlee, don’t hesitate to get in touch if you would like any more assistance. Many thanks Marie & the Mansons team.
★★★★★ 5/5
GoogleExcellent experiences dealing with Mansons. Their administrator was particularly excellent and has a very proactive and professional approach. Thank you for your help, Marie.
Matthew · 15 March 2022
Agent replied
Thank you for your kind comments Mr Stanbury, I look forward to working with you again in the future, Marie
★★★★★ 5/5
The Trusted AgentSmooth and friendly service
I recently bought a house offered for sale by Mansons. The service was friendly and very attentive, with the staff going out of their way to help with viewings and other issues. The whole purchase went very smoothly.
Anonymous · 16 December 2016
Agent replied · 19 December 2016
Hi . Thank you so much for your kind review it is very much appreciated and we wish you every happiness in your new home.
Kind Regards Deborah and the Mansons Team
★★★★★ 5/5
GoogleMansons have been handling the letting of our apartment in Beadnell for 3 years now and we couldn't recommend them more highly. They manage all our bookings through Holiday Lettings, dealing with guests efficiently and professionally whilst …
James · 28 September 2015
Agent replied
James we really appreciate you taking time to leave a review of your experience of our service so far. This will be discussed with both the lettings and management team and they may contact you to discuss and get further feedback, which … More
★★★★★ 5/5
GoogleJoined up thinking and really do phone you back if they say they will. As a tenant i find Mansons helpful and understanding
Freddie · 15 March 2022
Agent replied · 26 May 2024
Freddie really happy to hear you found the Mansons team helpful and understanding, appreciate you feeding this back to us and hope we can continue to support you, many thanks.
★★★★★ 5/5
GoogleRefreshing to deal with a company that does what it says it will. From my first contact with the lettings team I have found them knowledgeable and prompt .First class
Lilly · 16 November 2020
Agent replied
Hi Lilly thanks for your review will pass your comments onto the Mansons letting team.
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