Martyn Gerrard Muswell Hill reviews

★★★★★ 5/5

Trustpilot

Paige has been really helpful

Paige has been really helpful in supporting us as new tenants. There was a fair few jobs that needed doing and she's helped prioritise.

Sandy · 9 August 2023

★★★★★ 5/5

Trustpilot

We found that Adriano was most helpful…

We found that Adriano was most helpful and it was a joy to deal with him. He was very knowledgable, with a friendly disposition.

Neville · 8 August 2023

★★★★★ 5/5

Trustpilot

Umit at Muswell Hill Martyn Gerrard Estate Agents

Umit at the Muswell Hill branch of Martyn Gerrard Estate Agents was brilliant at keeping me informed, always polite and pushing both sets of solicitors to complete the paperwork for a tricky flat sale. Thanks, Umit.

Mr · 21 September 2024

★★★★★ 5/5

Trustpilot

Great Service!

Yasemin was really helpful in finding us our next property to rent. She stuck to our budget and really understood the type of home we were looking for. The whole process of signing up as a tenant was so smooth. Really recommend this company.

Abigail · 3 May 2024

★★★★★ 5/5

Trustpilot

Letting

Sheriaz was true to his word and secured a tenant that matched the specification in the timeframe that was promised. The service was professional throughout and I was given regular updates throughout. I would definitely refer people to Martyn Gerrard Estate Agents.

Debbie · 8 June 2024

★★★★★ 5/5

Trustpilot

What a wonderful team of professionals

What a wonderful team of professionals. They walked me through everything from start to finish, keeping me fully informed and engaged at every stage of the sale. Annie Clarke was outstanding and could not have been more helpful or patient and was always responsive and helpful. Mark Hyde was exemplary in his professionalism and calmness through out. I have no hesitation in recommending them to any one wanting to sell or buy a property.

Tina · 30 June 2021

★★★★★ 5/5

Google

Experiences with estate agents are not always pleasant, even in the context of successful transactions, but Jaysuri at Martyn Gerrard - Muswell Hill restored our faith in the possibility of nice experiences with estate services! He has been very professional when assisting us in our purchase, giving us the feeling of a transparent process and dialogue with the sellers. He was always kind and available to talk to us and show us around, without being pushy regarding our decision or its timing. Highly recommended. Thank you Jaysuri :)

Elisa · 10 October 2019

★★★★★ 5/5

Trustpilot

Martyn Gerrard sales managers

Martyn Gerrard staff, and in particular Gregg Cruder and David Mitchell, have been extremely helpful, patient, understanding, and highly professional in the sale of our property. Many thanks!

Andrei · 1 April 2023

★★★★★ 5/5

Google

I have recently purchased a property through Martyn Gerrard and was really pleased with the level of service provided. Chris was always on call to answer the multiple questions that I had, and kept me up to date with all the proceedings. Chris was a pleasure to deal with and made a big effort to get things over the line towards the end of the sale. I felt that my purchase was prioritised and I am really happy with the service provided. Thanks Chris!

Lucy · 9 September 2019

★★★★★ 5/5

Trustpilot

A truly passionate estate agent

Thank you Declan for the recent valuation on my home, it was a pleasure dealing with such a good professional who really is passionate about what he does

Francesca · 28 March 2023

★★★★★ 5/5

Trustpilot

Thank you!

Gabriella is a superstar, not only did she source the property for me but she kept the process on track from beginning to end. She a fantastic agent who works hard, is fair and gets the job done. Priceless.

David · 25 July 2024

★★★★★ 5/5

Trustpilot

Absolute amazing service!

It was an absolute pleasure working with Martyn Gerrard Estate Agents. The team were wonderful, especially Hossain, Fatmir and Taylor. As whole they were all polite, honest and very helpful and I throughly enjoyed the whole process of working with them. Their communication was clear and concise throughout and we successful accomplished our goal. I look forward to working together in the future.Muyesira

Mujesira · 11 December 2022

★★★★★ 5/5

Trustpilot

Wonderful professional service provided…

Wonderful professional service provided by Saad and Manun. Kept me informed every step of the way. Everything went smoothly and as it should. Thank you

Androulla · 22 June 2023

★★★★★ 5/5

Google

My family and I have been Landlords clients to Martyn Gerrard and other agents for almost 30 years. I have been letting some of our properties through the Muswell Hill branch for a number of years. My point of contact has always been Andy (lettings manager), he has always offered and delivered a very professional and tailored service, i.e returning calls and emails within a short time. From my experience as a client Andy is a very honest, creditable, and plausible individual with extensive knowledge of the local area and lettings market. I would unreservedly recommend the lettings deparment at Muswell Hill.

A · 29 July 2019

★★★★★ 5/5

Google

I had the pleasure of working with Marley Martin of Musewell Hill branch when renting a property. Every process is smooth and clearly stated. His good communication skill during the time was good as i was informed on time on every process and decision. I would also continue to be a customer if i had to recent again or even when i am ready to buy. I will definitely recommend Marley to anyone looking to rent through their Musewell Hill branch.

Nneka · 29 July 2019

★★★★★ 5/5

Google

Professional. Charming. Very effective. In a tough market for higher end houses, Roland and his team gave a realistic valuation and discussed pricing and marketing options. The team knows the target market for buyers in the Muswell Hill area extremely well. We went with Martyn Gerrard as sole agency and had two offers days after the property was put on the market. The property went to buyers who had been looking in the area for over a year, and came from a direct approach from Roland's team to the successful buyer. A smart piece of thinking. Well done.

Colin · 29 July 2019

★★★★★ 5/5

Google

We were delighted with the whole experience of letting our house through Martyn Gerrard. We spoke to a wide range of local estate agents and Andy Christophi was by far the best prepared and most knowledgeable of the agents we spoke to - he knew a lot about the market locally and clients looking for similar properties, which was really impressive. Andy and the team were always extremely and professional to deal with, and did a great job of negotiating the contract for us. We ended up with excellent tenants and the rent we had hoped to achieve. So far we’ve also been really happy with management services, and are very glad we chose Martyn Gerrard.

Ellen · 29 July 2019

★★★★★ 5/5

Google

I have dealt with a lot of agents since i moved to the UK, and its often a case of they want to close a deal and move on. The experience i had with Chris Antoniou was completely different. He actually gets what i want, and does not bombard me with unnecessary emails and phone calls. And he does go the extra mile to make sure he is helping in every way he can. I can only say i had a great experience! I wish all agents were like him!

Lara · 29 July 2019

★★★★★ 5/5

Google

After having no joy finding a buyer with a local agent to sell my home in Muswell Hill, I turned my attention to Martyn Gerrard just at the point of me giving up on whole idea of moving entirely. Thankfully, the decision to switch agents proved successful as they helped me move with minimal fuss. Also, a special mention to Glenn as he went above and beyond what was expected and was a huge help throughout the whole process. Thumbs ups all around.

Soraya · 29 July 2019

★★★★★ 5/5

Google

I am happy to give MG in Muswell Hill, and especially the agent Glenn Lewis, 5 stars. Glenn was always incredibly helpful, patient and attentive. He never tried to persuade us to offer on something that he knew could not work for us (as some agents often do), and was always receptive to our questions. He kept us posted whenever there was something on the market that could suit our needs. He always gave us great advice and listened to our perspectives on different properties. I have never met a more dedicated and trustworthy agent. Highly recommended!

Sara · 29 July 2019

★★★★★ 5/5

Trustpilot

A professional and thorough approach

We came to MG after a bad experience with another local agent, and were very impressed by their thorough and professional approach. They were very proactive in providing documents and explaining what we needed to do. The whole process has been very smooth and gives us confidence for the future.

Zoe · 11 October 2024

★★★★★ 5/5

Google

Andy Christophi at Martyn Gerrard is the only agents I have gone back to to have our property let again. He is very profesional, extremely hard working and always available. He has both landlord and tenants interest at heart. He was also exceptional during the period when we rented, just before and during lockdown. He was fast, efficient and we were able to secure a tenant just in time thanks to his professionalism and great efforts.PositiveResponsiveness, Professionalism

Victoria · 24 August 2020

★★★★★ 1/5

Trustpilot

PLEASE READ

PLEASE READ: Very unprofessional, canoodle with landlords to try and make a maximum profit possible off tenants. My boiler has not worked since the beginning of the tenancy resulting in my baby, teenage son, and partner all falling ill throughout the winter months. although this was highlighted on many occasions nothing was done until I began to LEGALLY hold back the rent for repairs. They are quite incompetent when it comes to advising you on your renting rights by law, and often make mistakes or change their advise by using another colleague as a scape-goat. Extremely dis-honest, and not worth renting with them as although they make it easier in the beginning stage to secure the contract it definitely ends up to be too much hassle. They tried to charge a ridiculous move out fee when exiting the property I had been fighting to leave from day 1 (as I had no boiler, the house was old, the furniture falling apart, along with other issues), I had the direct approval from the landlord who decided to change her mind almost immediately after discussing and being advised by the agents. Then it became a tit for tat game between the agency and the landlord for many many weeks. This eventually turned into a possession order (not sure why when I was being forced to stay in the property and threatened with a 1200 landlord commission fee to stop me from vacating weeks before). Upon exiting the property I know 200% that the property was left in a better condition then when it was let out to me. The landlords old grubby furniture was so tattered she even requested if we wanted the furniture removed when we first moved in. To my absolute horror and disgust they passed a bill over at the end of tenancy to say they would like me to renovate the old grubby accommodation by painting the entire house, removal and replacement of disgusting tattered sofas, and worn outdated carpets. Please bare in mind my tenancy was no more that 20 weeks and I am a worker barely in the house I rent and pay for, there is NO WAY this much damage could have been done within this amount of time. Fortunately their estimates were rejected on a number of occasions by an independent agency and they had no option but to reduce their ridiculous unrealistic amount.They also put a bill in for cleaning, I have my own company and have paid a qualified cleaner to clean the property. to add to the mess they created they also tried to add additional fees for this, but this too was rejected by the independent organisation as it was an unrealistic amount and the property was not clean when i moved in. There was damp in the bathroom, there was stains on the living room wall that the landlord was happy to authorize her permission for me to repaint, but when the walls were left in that original ugly looking state both the agent and landlord thought it would be smart putting a bill in to repaint her tattered mess.....I think that this is a callous move from both the landlord who has no shame to rent her property in such a disgusting state and then try and charge me and my family to renovate it. STAY AWAY!!!!!!!!!!!!!!!

Leigh-ann · 5 July 2019

★★★★★ 5/5

Google

Today we exchanged contracts on the sale of our property. This has been a long and difficult process for us - we had a previous sale fall through, due to the collapse of a chain, with another estate agent last year. Rowland Slinn is the Branch Manager at the Muswell Hill Branch of Martyn Gerrard. Rowland has helped us at every stage. He has been both professional & very understanding during what has been an emotional time. Calm, clear headed advice whenever it was needed. Can not speak highly enough of the service we have received from both him & his team.

Nicola · 2 July 2019