Trusted Agent profile · Milton Keynes · Buckinghamshire
Verified
★★★★★
766 reviews across 3 platforms
Mason Kelly Property Consultants, 314 Midsummer Boulevard, Milton Keynes, Buckinghamshire, MK9 2UB
Mason Kelly Property Consultants's office in Milton Keynes, Buckinghamshire, at Mason Kelly Property Consultants, is rated 4.3 out of 5 across 766 reviews on three platforms, including 677 Google reviews rated 4.3.
677
Reviews on Google
This office
18
Reviews on Facebook
This office
71
Reviews on The Trusted Agent
This office
Send Mason Kelly Property Consultants a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I can’t speak highly enough about my experience with Mason Kelly! From the moment Craig took on the sale of my house his dedication and professionalism shone ...Read all 21 from sellers
Craig was the height of friendliness and openness from our first appointment. He told us what we needed to know about the property then gave us space to look ...Read all 4 from buyers
Mason Kelly is a professional,reliable, and friendly company with a good knowledge of the local area & industry. Being a Landlord, I can relax knowing my ...Read all 11 from landlords
We can't recommend Mason Kelly and Craig enough. We had an incredible experience with Mason Kelly throughout our tenancy. From the moment we signed the ...Read all 16 from tenants
Mason Kelly property consultants is run by Craig Kelly with over 30 years experience in selling and letting properties in Milton Keynes with a genuine passion for property and has the honest and straight talking approach and having lived in the area for over 37 years he has great knowledge of Milton Keynes. Having a virtual office based in Central Milton Keynes means we can still have pre booked face to face meetings but we don't have the cost associated with a traditional high street which saves us thousands of ££££'s per year which means our costs are less, which means you pay less. We will accompany ALL viewings, submit all offers and progress your sale all on a no sale no fee basis, we also provide bespoke sales brochures with floorplans, provide you with access to login in to our website and review viewings and feedback, offers and rental statements all from the comfort of your home or office or the beach. We cover Milton Keynes and the local area and surrounding villages & towns including Bletchley, Winslow, Hanslope, Haversham, New Bradwell, Wolverton, Newport Pagnell, Stony Stratford, Old Stratford, Buckingham, Olney, Sherington, Stoke Hammond, Stoke Goldington, Woburn, Woburn Sands, Wavendon, Aspley Guise. Call today for your FREE valuation. FOCUSED ON GETTING RESULTS. Visit www.masonkelly.co.uk/offers
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
5/5
GoogleKayleigh was very helpful!
Hi Tom, thank you very much for your review, we’re really glad to hear you enjoyed your experience with Goodlord. We'll let Carla know what you thought about her service too - they'll be excited to hear your feedback! Best, Danielle
1/5
GoogleI have been trying to resolve paying by bacs for over a month as they only allow you to pay by direct debit and want to charge a penalty fee of £25+VAT each month when my software system does not allow direct debits. Email responses from Goodlord take a minimum of one week. They are not helpful and will not escalate to a manager if they cannot answer themselves. It would be easier to explain and discuss on the phone (given the time it takes to respond on email and given this can't be solved via the ticketing support) but no-one will ring me back. So frustrating to deal with this company
1/5
Google1 star is generous 1 year on tenant hasn't been evicted still.owed 4 months rent just completed a court case still awaiting balliffs order estate agent has monopolize and controlled management of policy no transparency or accountability in 30.years of renting my property never seen a mismanagement poor.communucation
Hi Omar. We’d like to know more about your experience. Please get in touch with us - reviews@goodlord.co to discuss this further.
1/5
GoogleBeware!.....don't let your Agents use this Company if you're self employed or have complicated financial or past matrimonial issues,take your fees very quickly then they make it so "tech focused" that you can't talk to a human being, definitely not a "user friendly" company,plenty out there that are.
Hi Keith. Thanks for your feedback. We are constantly working to improve the functionality of our referencing journey, which is designed to significantly speed up the referencing process. However, we appreciate that individual circumstances may vary, and we apologise that it didn’t meet your standards on this occasion. If you would like to provide further feedback, please get in touch on reviews@goodlord.co.
5/5
GoogleRecently viewed some flats in Brentord through Quilliam. We couldn't have been more impressed with their agent, Oliver. Extremely knowledgeable, professional and friendly, all of our questions were answered thoroughly and without any of the annoying traits employed by certain other London agents.
Thank you so much Matt. Ollie has gone away on holiday but will be delighted to know about your kind review. Do let us know if you need anything. Thanks again Julia
5/5
GoogleWe exchanged last week, and the support from Knight Edmonds and in particular the wonderful Sandra was first class. From start to finish Sandra was on top of everything, quickly worked to resolve any issues and kept us up to date on developments. Her experience was invaluable. Definitely would highly recommend them.
5/5
GoogleWe had a fantastic experience working with Emma at abbotFox. She was professional, proactive, and kept us informed every step of the way. Moving can be stressful, but Emma’s attention to detail and quick communication made the whole process much smoother. I highly recommend abbotFox and emma if you’re looking for a seamless experience!
Thank you Salitha for your kind review
5/5
GoogleReally impressed with Rhys at Goodlord. From initial contact there was swift replies, a desire to investigate and come back with answers to anything he wasn't sure, on, which wasn't a lot! An extensive knowledge of the product and understanding of us as a client to get the most from it. Fantastic and intuitive Product that we are sure will assist day to day running of the business, Excellent service from Rhys, would defiantly recommend.
5/5
GoogleThank you so much to Jan and the team at Briscombe. Very helpful and supportive. Would highly recommend
Hi Jackie, Thank you so much for your lovely review! I'm glad you're satisfied with our help. Briscombe
5/5
The Trusted AgentMason Kelly trumps all other agents.
Craig was recommended to us by someone and after a quick call the selling process kicked straight in Compared with other agents, Craig’s pragmatism, valuation and industry insight was second to none and, most importantly, full of honesty and integrity. He personally guided us through the entire process and even helped us with our buying agents and solicitors. Craig’s support throughout the entire process was invaluable and I believe our sale was down to his tenacity and support. We cannot recommend Craig Kelly enough. Thank you Craig, for everything.
5/5
GoogleFrom my first call to arrange a viewing all the way through to completing the purchase of my new home, Quilliam were great to deal with, super quick and professional. …
Dear Yuliya Thank you so much for your kind works especially about Oliver. Wishing you all the very best in your new home. Julia
5/5
GoogleRello handled the administration of our recent house sale and purchase on behalf of our Estate Agent. It wasn't the easiest sale and purchase by any means and yet Emma was so efficient at chasing everyone and keeping us informed with up …
5/5
GoogleI had a great experience with Emma Rahman while trying to find a flat. She was incredibly helpful throughout the whole process and always kept in touch with regular updates. Communication was excellent, and she was so friendly, bubbly, and genuinely pleasant to talk to, which made everything feel much less stressful.
Thank you Laurence for your kind review
1/5
GoogleMy opinion is for Victoria. We wanted to rent an apartment, they waited two weeks, we submitted all kinds of documents, which were requested again many times, of course Viktória and after two weeks of stress that you caused my family, Viktória, we didn't even get the apartment, In fact, you even swallowed my holding deposit. Even when you saw the apartment, racism was oozing out of you. You didn't even look at my questions, you just pressed your phone. I'm a company director, but I'm sure that if I had an employee like that, I'd fly away immediately. Stay away from this woman. And send back my holding Deposit it's not yours.354£ Because I worked for it unlike you.
Good evening, We have a robust and independent process surrounding holding deposits. Prospective tenants are invited to submit their offer and positions via our online platform and sign an undertaking to verify their incomes and situation and acknowledge that a holding deposit will be withheld if the independent referencing company in unable to verify the facts as tenants present them. Holding deposits are only ever withheld if a tenant fails referencing having provided incorrect or unverifiable information. If you feel this process has not been followed or you feel discrimination has played a part then I would invite you to engage with our complaints procedure available on our website. We have a diverse team at Knight Edmonds with several staff from different backgrounds, including Victoria herself and have a zero tolerance policy towards any forms of discrimination. I therefore invite you to substantiate this claim. If however your claim of racism is unsubstantiated then I would advise you that it is libellous and caution that comment should be withdrawn or we will consider taking appropriate action. Kind regards, Alex
5/5
GoogleExcellent service & superb letting team specially Ryan, thank you Ryan for your help & support 🙏 If you would like to let or rent from Goodlord, please be in touch with Ryan, he's life saver.
5/5
GoogleI rarely leave reviews, but would give Jan at Briscombes a 10 if I could! She understood my needs and those of my elderly mother with wisdom and compassion. She worked wonders and with great efficiency to get me into our new home in a matter of days. Really can’t praise her highly enough. Happy in my new home!! Thank you, Jan 🙏🏼 …
Thank you Nevine for your lovely feedback ! We are so pleased that we could help make the move into your new home a smooth and pleasant experience. Wishing you all the very best from the team at Briscombe.
1/5
GoogleHarrassed with calls and voicemails for every day I was on holiday despite it being explicitly communicated that I was abroad. I followed up only to find the calls were marketing & sales related rather than my arrangements with their business partners, which they initially stated as their reason for calling. Obnoxious inept conduct from staff who struggle to take 'No' for an answer and have issues with basic communication and boundaries.
5/5
GoogleSandra has been amazing from the moment she took over. We had a rocky start but she really pulled it all into place. Literally went above and beyond and kept me updated daily on the progress of our house purchase. Will be going to Sandra in the future and recommending her to everyone I know looking to buy or sell.
5/5
GoogleThey did a great job would have been a great experience if you didn’t have to have solicitors involved in the process but Jo Smith look after the sale from start to finish and kept me informed all the way thanks again for all your help
Dear Phil, we are so pleased that you had a positive experience with Briscombe and we wish you all the very best for the future. Very best wishes Briscombe
1/5
GoogleHorrible experience. Just awful. Refuse to tell me what’s wrong with the current referee or what they didn’t provide and keep asking for a new referee. Even when I mentioned that childcare is involved and how the tenancy needs to be sorted asap, no urgency was shown and was just given a standard answer. No eagerness to help or solve the problem. I’ll never use this company again.
5/5
GoogleI had the pleasure of having Matthew as my estate agent. He had a warm welcoming smile throughout the entire viewing. And was so kind and patient when I called him about 10 times in one day. Matthew helped me all the way from the viewing to getting the keys to my new property the following week! I couldn’t be any happier with my experience of talking to Matthew and the process of getting all the tenancy and referencing done. Thankyou again Matthew for being amazing!
Dear Chloe, Thank you for your feedback. Matthew is a huge credit to the team and I'm delighted you're pleased with the service. Kind regards, Alex
5/5
GoogleWe are so grateful for the help and support Knight Edmonds gave us throughout the sale of our home. From the very start, everyone we have come into contact with have been friendly, progressional, open and honest with us so we knew exactly what we were getting with no hidden costs. All aspects of the sale process was to a very high standard and we were kept in the loop throughout. Knight Edmonds were very supportive when our buyers solicitors were dragging their heels and the staff at Knight Edmonds ensured everything was sorted with as little stress to us as possible. I would definitely suggest Knight Edmonds to anyone that is looking to sell or buy a home.
Dear Hanne, Thank you for sharing your experience. We hope you've settled into your new home. Kind regards, Alex
5/5
GoogleI was looking at renting a property in Maidstone, I found one I wanted to look more at listed by Knight Edmonds and gave them a call, to which I spoke to a most helpful member of staff, Matthew. I booked a viewing and Matthew was excellent in providing all the information I requested, answered questions and on the day of viewing was very helpful with other questions I had there. I was able to proceed on the property and Matthew kept me updated at every step with very timely updates, never had to chase for anything and he made the entire process as seamless and painless as possible. Would happily return to Matthew next time I am looking at moving!
Dear Marc, Thank you for your kind comments. Kind regards, Alex
5/5
GoogleMason Kelly managed to sell my house "three times lucky" from July 22 to June 23 when it completed. Craig Kelly took interest in selling my home. He gave me 100% honesty, advice and generated several offers and was realistic to me in how the housing market was moving. Thank you Craig, for not only selling my house but for your patience in that frustrating time, with the chain below and the buyer that had not been totally honest...... Well done and thank you, will use your services again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
21 reviews from sellers, rated 4.9 out of 5 on average. For example, Sheelagh wrote: "I can’t speak highly enough about my experience with Mason Kelly! From the moment Craig took on the sale of my house his dedication and professionalism shone ..."
4 reviews from buyers, rated 5.0 out of 5 on average. For example, Hannah wrote: "Craig was the height of friendliness and openness from our first appointment. He told us what we needed to know about the property then gave us space to look ..."
11 reviews from landlords, rated 5.0 out of 5 on average. For example, Lee wrote: "Mason Kelly is a professional,reliable, and friendly company with a good knowledge of the local area & industry. Being a Landlord, I can relax knowing my ..."
16 reviews from tenants, rated 5.0 out of 5 on average. For example, Mariana wrote: "We can't recommend Mason Kelly and Craig enough. We had an incredible experience with Mason Kelly throughout our tenancy. From the moment we signed the ..."
Send Mason Kelly Property Consultants a message.
