Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleMy friend and I rented a property with Quilliam, through a landlord, back in 2020. After a year of living here we began to notice black mould appearing around the property, including the bedrooms. We advised the landlord of this and his only suggestion was: "Keep a window open" we took his advice but this did nothing. We had to take matters into our own hands and tackle the problem with mould removal sprays all whilst begging the landlord for months to do something about the issue as it wasn't going away and it was effecting our health. He eventually came to the flat and seemingly treated the wall in one of the rooms but even so the smell of mould and mildew was prevalent. Now whilst living here the landlord advised that there was no window in the bathroom and this would cause moisture build up in the air which is a roundabout way of saying that mould issues can and will happen due to inadequate ventilation which is in violation of the human habitation act of 2018 which says that adequate ventilation must be provided in all rental properties which the bathroom didn't. It had a small extractor fan which did nothing to help with the moisture buildup which in turn caused the mould build up and the advice we were given, yet again, was to open the window (We were unsure what the obsession with opening windows was as this wasn't the first time this would be suggested us). Another area that didn't have adequate ventilation was the kitchen as there was also no window in this area. It had an extractor fan but this, again, didn't help to do much and was located right next to the bathroom.
We left the property, as soon as we were able, for obvious reasons. During the time of us preparing to leave there were viewings at the flat and we were advised, by Quilliam, to clean the flat thoroughly and make it presentable for potential renters which meant we had to help cover up the mould issue within the property.
On our final day of leaving we had someone from Quilliam come by the flat to start the final checks of the flat and whilst they were there we tried to tell her the issues we were facing and my friend even showed her how living here had worsened her skin condition but this was brushed aside and we were met with the same uncaring spiel of: "Well, if you opened a window..." as if this was some fix all solution for the amount of issues within the flat.
Living at that flat had taken a toll on our health, personal items and finances. Additionally we found out that the landlord hired someone to do a deep clean on the mould issue within the flat, which wasn't offered to us while we lived there. The CEO of Quilliam, Julia, was also made aware of this but just repeated the same tired quote of: "Open the windows".
Reading other reviews and I can see this isn't the first time someone has complained about a black mould issue but Quilliam is still running the same gag.
T.G.O.T · 25 June 2026
Agent replied · 2 July 2026
It is unfortunate that you have given us a poor review on this platform and I feel we should defend ourselves as this really isn't very fair for the following reasons:
1. We didn't manage the property. Any maintenance issues or problems were the responsibility of your landlord. You should have directed them to your landlord. Failing support from your landlord you could have contacted me and would have tried to help. This is a reason why it is usually best to rent through an estate agency who is managing the tenancy as we are professional and know how to deal with such matters.
3. An independent inventory clerk would have attended the property to carry out the check-out. This was not someone from Quilliam.
2. I didn't visit the property whilst you were living there and we didn't have a discussion.
3. You lived at the property for a number of years which means you obviously enjoyed living there.
4. The landlord informed us that you had a dog which you hadn't asked permission for. I don't know the size of the dog but this may have contributed to the condensation.
5. We always ask tenants for permission to conduct viewings and to leave the property presentable. Under no circumstances would we ask you to cover up mould.
6. I'm not sure what you mean by 'the same gag'. Mould is a problem in some properties especially in conversion flats. We all need to be aware and live accordingly. We have let this particular property to a number of tenants since 2016 and whilst we didn't manage the property we haven't had any complaints about mould.
6. You left the flat without having it cleaned. The landlord could have made deductions from the dilapidation's deposit but chose not to and returned your deposit in full.
Mould problems should be pointed out to the agent or landlord in a timely manner so it can be addressed. Making a complaint to Google months later really doesn't help anyone.
I have seen mould problems over the years and there is usually a solution if tenants, landlords and agents work together.
Kind regards
Julia
★★★★★ 5/5
GoogleI can’t thank Colin and Emma enough for everything they did throughout the sale of my mum’s house.
It wasn’t a straightforward process by any means, and they handled every curveball with calm professionalism and real expertise. They successfully managed the sale of a particularly complex and challenging property, which is something I’m incredibly grateful for.
What meant the most, though, was how kind and patient they were with me. They took my panicky calls, never made me feel like a burden, and always took the time to clearly explain what was happening and what to expect next. That reassurance made such a difference during a really stressful time.
They went above and beyond at every stage, and I always felt like I was in safe hands with them.
I wouldn’t hesitate to recommend Colin and Emma to anyone, they’re an incredible team and truly lovely people.
Kirsty · 3 May 2026
Agent replied · 3 June 2026
Thank you Kirsty for such a lovely review.
★★★★★ 5/5
GoogleQuilliam Estate Agents have been a pleasure to deal with so far. Even though we haven’t put an offer in yet, the service we’ve received has been very respectable and professional throughout.
The team have been welcoming, responsive, and genuinely helpful without any pressure. A special mention to Teddy, who has been excellent. His communication, honesty, and willingness to assist have really stood out and made the experience feel smooth and reassuring.
Based on our experience so far, we would definitely look to use Quilliam Estate Agents in the future when finding our property.
Victoria · 2 May 2026
Agent replied · 2 July 2026
Dear Victoria
Thank you so much for your kind words. Teddy is my nephew and has been coming into the office since he was a baby so I'm delighted to have him working with us and even more delighted to hear he has given you a good service.
Many thanks from a strict but proud aunt Julia ;)
★★★★★ 1/5
GoogleThe core idea behind Goodlord is straightforward enough. Verify identity, confirm income, and move tenants along without too much friction. In fairness, the platform itself is simple enough to navigate, and at first glance it all seems fairly efficient. That is about where the positives stop.
I provided what I believe was clear and easily verifiable documentation, yet I was asked three separate times to submit additional information. Each time I responded quickly, only to be asked for something else again. After a while it stops feeling like proper checks and starts feeling like a process that no one is really managing properly.
What really threw me was being told they had contacted my employer directly. I work for a large multinational company, so I have no idea who they thought they were contacting or whether they even reached the right person. That then left me having to chase internally and also reach out to Goodlord myself just to get some clarity, which defeats the whole point of using a service like this in the first place.
Trying to get help through their support system only made things worse. It is unnecessarily complicated and frustrating to deal with, and it feels like it is set up in a way that avoids people actually getting through to someone. The irony is they had no issue calling me when it came to offering add ons like WiFi, but when I actually needed help, getting hold of them was far from straightforward.
Now, despite everything seemingly being submitted, I have not heard anything since Friday. This has left me in a position where I will miss my move in date, which adds even more stress to what is already a difficult situation.
Overall, the service looks polished on the surface, but the experience has been frustrating, unclear, and far more complicated than it needed to be. There is something that could work well here, but right now it feels poorly handled and lacking any real sense of coordination or communication.
JT · 26 April 2026
Agent replied · 26 June 2026
Hi there, I’m sorry to hear that you’ve had a poor experience with us. We’d like to know more about your experience so that we can learn where we can improve. Please feel free to get in touch with us - reviews@goodlord.co to discuss this further. Best, Charlie
★★★★★ 5/5
GoogleBooking several members of my team onto the Level 3 qualification, Sharan Panesar, Account Executive. Sharan was amazingly helpful, went through everything with me and worked hard to find the best options for the team members based on their existing skills/experience, setting them all up to start in the New Year. If you are looking to book any training, I highly recommend reaching out to Sharan. She was extremely helpful and explained everything really clearly, answered all the questions I had, really listened to our needs and supported the team members to get up and running with all of the information they needed.
Maria · 28 January 2026
Agent replied · 28 May 2026
Love hearing this Maria, thanks very much for the five-star review. Sharan really knows her stuff, we're really pleased to have her. So glad you were able to get the advice that you needed for you and the team.
★★★★★ 5/5
GoogleFour members of our team wanted to register to do their Propertymark level 3 training. So I spoke to Kane Gayle an account executive there who said it would be easier first me to add all 4 sets of team members details and pay for all 4 as I wanted to pay via bacs transfer. Kane was very helpful and made the process easy. We now have 6 team members working towards their level 3 some are trainees some very experienced. Others in our office have already completed their qualifications in lettings, sales and auction.
Karen · 28 December 2025
Agent replied · 28 May 2026
Wow! What an incredible review. Thank you for taking the time to tell us about your experience with us.
★★★★★ 5/5
GoogleWe had Emma Rahman looking after the sale of my property.Emma was lovely, selling a property can be very stressful, but she was amazing 😊 made us feel relaxed and was so helpful.
I can’t stand pushy estate agent’s, I am so pleased I went with AbbotFox the process went very smoothly, and having Emma looking after us every step of the way was an added bonus 😊 Thank you Emma x
Kay · 3 March 2026
Agent replied · 3 June 2026
Thank you Kay for such a lovely review.
★★★★★ 5/5
GoogleI rarely write reviews but the service from Briscombe Estate Agents was absolutely wonderful! From my very first contact with them to moving into my new home, and even helping so quickly with the little teething issues afterwards.
Thank you to Orla, who was so welcoming at the viewing, and to all the staff at Briscombe for their friendly support. A special thank you to Jan, not only for your professionalism but for your compassion and genuinely caring about my situation and helping guiding me through the entire process. You truly took the stress out of it all, handling everything so smoothly and efficiently. I’m very grateful to you!
I highly recommend Briscombe for their excellent service! Thank you so much.
Helen · 8 December 2025
Agent replied · 8 June 2026
Hi Helen,
Thank you so much for your review, we really appreciate this.
We're so pleased that we could assist you in finding and settling into your new home.
Kindest regards, Briscombe
★★★★★ 5/5
GoogleWe recently contacted Sharan Panesar, Account Executive at Propertymark to sign up for Company Advantage. Sharan has been prompt in responding to my queries, either by phone or email, and stayed in touch with me through to completing the process. She explained Company Advantage and its benefits to be clearly, in particular I had concerns we wouldn't be signed up in time and only had a short window before our PI expired. Sharan ensured our application was fast tracked and true to her word everything was completed in good time. I needn't have worried! I would highly recommend both Propertymark across the board for what they can provide Estate Agencies, and Sharan for ensuring you are in good hands! Thank you for making this easy and painless for me.
G · 28 November 2025
Agent replied · 28 May 2026
Thanks for the great feedback! This service is an amazing part of being a member to Propertymark so we are glad to hear about your positive experience.
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️ 5 Stars, Highly Recommended!
Me and my partner had an absolutely brilliant experience with Briscombe, and I can’t speak highly enough of the service we received. From start to finish, the process was smooth, professional, and stress-free.
A special mention goes to Jan, who was outstanding throughout. She went above and beyond to accommodate us at every stage and was always available when we needed support or had questions. Her friendly approach, attention to detail, and genuine care made all the difference. Nothing was ever too much trouble, and we felt completely looked after from our very first viewing to the final steps of the process.
If you’re looking for an estate agent who is reliable, proactive, and puts their clients first, I would 100% recommend Briscombe, and especially Jan. Thank you for always going above and beyond ! Laura and Taylor :)
Laura · 8 November 2025
Agent replied · 8 June 2026
Hello Laura and Taylor,
Thank you so much for your lovely feedback ! We're so glad you had a positive experience renting through us, as we always aim to make the process enjoyable and hassle-free.
Best Wishes to you both in your new home !
★★★★★ 5/5
GoogleJill from Quilliam was absolutely amazing in helping us find the perfect rental property. From the very beginning, she truly listened to what we needed and somehow seemed to know exactly where we’d be happiest. Her property tours were thoughtful and detailed, and it was clear she genuinely cared about both renters and landlords.
Moving can be incredibly stressful, but Jill made the whole process so much more bearable. Her deep knowledge of the properties and her ability to match us so precisely was impressive. It never felt transactional, Quilliam gave us a personal touch that made us feel like more than just names on a spreadsheet.
A special and huge shoutout to Teddy as well, who gave fantastic tours and patiently responded (and still continues to) to my endless stream of emails. Nothing ever felt like too much trouble.
We’re so grateful to Jill, Teddy and the team for making our move a happy and stress-free experience. Highly recommend Quilliam to anyone looking for a property with people who truly care.
Rachel · 2 November 2025
Agent replied · 2 July 2026
Thank you so much Rachel and so pleased Jill and Teddy looked after you and I'm sure they will throughout your tenancy and beyond.
Best wishes
Julia
★★★★★ 5/5
GoogleI recently contacted Lucy Wymer at Propertymark for advice on enrolling a member of staff, and the service I received was excellent. Lucy was knowledgeable, efficient, and exceptionally clear in explaining the process, ensuring everything was straightforward and stress-free. Her professionalism and willingness to help made a significant difference, and I felt fully supported throughout. I would highly recommend Lucy to anyone seeking guidance or assistance with Propertymark matters.
Gero · 28 January 2026
Agent replied · 28 May 2026
Wow, what a lovely review, Gero. Thank you for your kind words. We're glad you felt so supported and that the guidance was spot on. Look forward to speaking to you again in the future.
★★★★★ 5/5
GoogleJan Walsh and the team were amazing from start to finish. We had unfortunately been unable to move into a different property with another estate agent just three days before we were due to get the keys. After hearing this, Jan went above and beyond to ensure we could move quickly, and we were in our new home within a week! We’ll definitely use Briscombe again, whether for renting or buying, and can’t recommend them highly enough.
Elisha · 8 November 2025
Agent replied · 8 June 2026
Hey Elisha,
We're glad you've had a positive experience with renting through us and to hear that you'll be coming to us again!
We hope you've settled into your new home well.
Briscombe
★★★★★ 5/5
GoogleBriscombe have excelled themselves this week for a neighbour of mine who struggles with mobility. They have arranged for her to see a property and put my neighbours needs to the forefront selflessly to help her. She is so grateful to Jan and her associates who have been brilliant. As she isn’t a technology person she has asked me to do this review for her and it’s my pleasure to say the staff are just amazing and I wouldn’t hesitate to recommend Briscombe and their staff for any forthcoming sale or rental. Thank you !
Julie · 8 October 2025
Agent replied · 8 June 2026
Thank you so much for your kind review ! We're delighted to hear you had a positive experience with our team. Providing a smooth and stress-free property journey is always our goal.
★★★★★ 5/5
GoogleI would like to extend my heartfelt thanks to Briscombe and especially to Jan for all the trust and support they provided in helping me find my new home. I am thrilled to have secured a rental for the next 12 months, and I couldn't be happier with my new place.
Jan’s professionalism and dedication made the entire process smooth and enjoyable. I truly appreciate all the assistance and guidance throughout. Thank you, Briscombe, for making this transition so positive!
Luis · 8 October 2025
Agent replied · 8 June 2026
Thank you so much Luis ! We're glad you've had a positive experience renting though us. We always aim to make the process clear and hassle-free - Enjoy your new home !
★★★★★ 5/5
GoogleI just wanted to share a really positive review for Sue Edgington at Goodlord.
Sue is always incredibly helpful and consistently provides clear, accurate, and detailed information. She goes the extra mile to ensure that referencing is completed both efficiently and correctly, which makes a huge difference to our workflow.
What really stands out is how much she cares about getting applicants over the line. Sue will actively look for alternative routes where needed and is quick to reach out directly to applicants to better understand their situation. That proactive approach makes things so much smoother for us as a business and as coordinators.
Sue’s dedication, responsiveness, and attention to detail never go unnoticed. A big shout out to Sue - she’s a real asset!
Luke · 26 April 2026
★★★★★ 5/5
GoogleWe recently worked with Charlie and Rob from AbbotFox and we can’t recommend them enough.
They were professional, knowledgeable, and genuinely supportive throughout. Charlie always kept us in the loop, while Rob’s calm, reassuring approach gave us real confidence. They made what could have been a stressful process feel straightforward and well managed.
Paul · 3 March 2026
Agent replied · 3 June 2026
That's great to hear Paul. Thank you for your kind review.
★★★★★ 5/5
GoogleI have been a member for many years and used the helpline for sticky issues and found the information second to none. I spoke to Sharon Parnell, Membership Helplines Team Leader with a few queries around the Renters Rights Act and she was amazing, so knowledgeable. Thank you PM.
Louise · 28 March 2026
Agent replied · 28 May 2026
Hi Louise, thank you for the five-star review. Great to hear that you are utilising the helpline - a great member benefit, and will let Sharon know.
★★★★★ 5/5
GoogleThank you to Sharon Parnell (Membership Helplines Team Leader) for all of your support and advice today. The help and guidance that is provided by the Propertymark Helpline is absolutely vital for me - especially as a sole letting agent with a small portfolio to handle. Sharon was really lovely and I came off the phone with a smile on my face too!
Kat · 28 November 2025
Agent replied · 28 May 2026
Hi Kat, thanks for sharing your experience of the helpline! It's a resource we're really proud of and Sharon does a great job leading it. We're pleased to hear you had a good experience and hope to catch you again soon.
★★★★★ 5/5
GoogleI cannot recommend Knight Edmonds enough; the effort every member of staff put in to sell my property, and the support I received in purchasing my new home, were truly exceptional.
Alex and Sam have created a unique agency where honesty and transparency are at the forefront of everything they do.
I’d especially like to thank Sandra for her incredible post-sale support, as well as Evija and Reece for finding the right buyer for me.
I wouldn’t consider using any other estate agent.
Michelle · 3 April 2026
★★★★★ 5/5
GoogleI had the pleasure of speaking with Paul C from Goodlord regarding my referencing process, and I cannot recommend his support highly enough. From start to finish, he was polite, knowledgeable, and incredibly transparent, taking the time to explain everything clearly and patiently.
As someone who works in local government, I’m always pleasantly surprised by excellent customer service, and this was a genuinely refreshing experience. Paul’s professionalism and helpfulness made a potentially stressful process feel smooth and straightforward.
It’s rare to encounter such care and attention to detail, and I sincerely hope his manager is aware of the outstanding support he provides. A huge thank you to Paul and the Goodlord team!
Jeannie · 26 March 2026
★★★★★ 5/5
GoogleI am from Muve Conveyancing, and we recently had the chance to complete a purchase with Emma Rahman, who has been brilliant. The transaction went through successfully today, and Emma was completely supportive and lovely to work with throughout. It is much appreciated and we would highly recommend. Amazing work!
Emaan · 3 March 2026
Agent replied · 3 June 2026
Thank you Emaan for your kind review
★★★★★ 5/5
GoogleDon’t usually leave reviews, but I had to for the guys at Briscombe. Jan Walsh and Mya Smith were exceptional for finding exactly what we were looking for according to our budget. I could not thank the team at Briscombe enough for how smooth the process was to move out and into a new place. Highly recommend these guys!
Mairaj · 8 December 2025
Agent replied · 8 June 2026
Hey Mairaj,
Thank you so much for your review, it's greatly appreciated.
We always try to make it easier for our standing tenants to find their new home! So i'm glad you're process was smooth.
Kindest regards, Briscombe
★★★★★ 5/5
GoogleSharan Panesar was exceptionally helpful. She was able to dig out our qualifications from 7 years ago from the archives to assist us both in gaining membership, and gave wonderful, detailed guidance on how to apply for membership for us both PLUS our newly established letting agency. Professional, knowledgable, supportive - an exemplary example of great customer service, thank you!
Abagail · 28 November 2025
Agent replied · 28 May 2026
Hi Abagail, thanks for the lovely review. Great to see Sharan was able to dig through the archives to get you what you needed, and guide you through the joining process so easily!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
