21 reviews from sellers, from every platform, shown as written. First names only.
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5/5
View Agents SellerAbsolutely outstanding service taking going that extra mile to new heights!
I canβt speak highly enough about my experience with Mason Kelly! From the moment Craig took on the sale of my house his dedication and professionalism shone through. He provided invaluable advice on staging, pricing and marketing, which resulted in a quick sale at a fantastic price.
However, what truly sets Craig Kelly apart is his extraordinary commitment to his clients. On moving day, when my moving company let me down he stepped in with no hesitation. Craig jumped right in with his trusted colleague Clive coordinating logistics and helping physically move the furniture . His support turned what could have been a stressful situation into a manageable one.
I am incredibly grateful for their hard work and kindness throughout the entire process. If youβre looking for an estate agent who goes above and beyond, I would not hesitate to recommend Craig Kelly at Mason Kelly. Thank you for making this experience not just successful but truly memorable π
Sheelagh Β· 4 October 2024
Agent replied Β· 12 November 2024
Dear Sheelagh,
We're absolutely delighted to hear your glowing feedback! Craig and my helper (glenn) our commitment to going the extra mile for our clients. It was our pleasure to assist you through each step of the process and especially on moving day. Thank you for trusting Mason Kelly with your home sale, and we're thrilled we could make it a memorable experience for you. Kindest regards Craig Kelly
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5/5
View Agents SellerMason Kelly trumps all other agents.
Craig was recommended to us by someone and after a quick call the selling process kicked straight in
Compared with other agents, Craigβs pragmatism, valuation and industry insight was second to none and, most importantly, full of honesty and integrity. He personally guided us through the entire process and even helped us with our buying agents and solicitors.
Craigβs support throughout the entire process was invaluable and I believe our sale was down to his tenacity and support.
We cannot recommend Craig Kelly enough.
Thank you Craig, for everything.
Courtney Β· 12 November 2024
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5/5
View Agents SellerGreat Service
Havenβt sold a house for over thirty years so was a little worried going in. However, Craig from Mason Kelly was fantastic. Explained everything and helped every step of the achieving a sale for us in just a couple of months.
Louise Β· 13 July 2021
Agent replied Β· 15 July 2021
Louise, thank you for your kind words. It was a pleasure dealing with your sale, its not everyday that we sell a 400 year old cottage. I wish you all the best for the future. Kind regards Craig Kelly
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5/5
View Agents SellerVery professional service, highly recommend Mason Kelly
We have recently sold our property through Mason Kelly and would highly recommend the 5 star service received from Craig. He has been exceptionally helpful and informative from sale to completion, nothing is too much trouble and he was always available to answer any questions guiding us seamlessly through the process.
Pat Β· 20 May 2016
Agent replied Β· 26 May 2016
Hi Pat, Thank you for leaving a comment about your experience with Mason Kelly. I'm extremely happy to know that you were pleased with our services. I would like to say a big that you to you and Ian for using Mason Kelly to sell your home.
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5/5
View Agents SellerCouldn't of asked for a better Service.
Craig at Mason Kelly couldn't of done more to.help myself and my wife sell our flat, he had the flat sold within a week. He spent time selling our flat and goes into detail with potential buyers, not like other agents who quickly show you rooms and your outta there before you know it. Everything went smoothly and efficiently and he keeps you up to date with everything that's going on. The service was that good that on the day of completion he met my wife and I for a coffee to collect our keys which was a really nice touch. Other Estate agents you normally have to just go to there office. I highly recommend Mason Kelly to the point I would always use them no matter of the cost cause I know I'll be getting a fantastic service.
Dean Β· 20 December 2016
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5/5
View Agents SellerFrom thinking of moving to moved in with no stress within 3 mths
We had a quick chat over a drink with Craig about a potential move in the future. He said why don't we market our house to see what interest and before we knew it, we had our first viewing at a time & date that suited us. With Craig's passion & researched knowledge of our house & area, an offer was place almost at the asking price of which suited us perfectly. He kept us informed & recommended an insurance broker, solicitors & a surveyor.
From thinking to doing with little stress......
I now write this review from our new amazing home with a smug grin!
Glenn Β· 17 November 2016
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5/5
View Agents SellerA truly personal and professional service.
There are plenty of agents who claim to offer a personal and professional service, but few who actually deliver on these words. When Craig took on our house sale, things had been static for some time. He took a completely fresh approach to the marketing, found prospective buyers that were serious and simply made things happen. Along the way, there were hard but pragmatic decisions that needed to be addressed and his interpersonal skills made things work for both us and the buyer. I would have no hesitation in recommending Craig or Mason Kelly to prospective vendors or buyers - he provides an excellent service.
Tom Β· 23 June 2016
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5/5
View Agents Sellersale of my house
Craig was a pleasure to deal with. I don,t feel he was happy with some of my requests however to his credit pointed me in the rite direction when needed. He soon had viewings and kept me informed of the situation at all times. I would recommend Mason Kelly and will use them again and I trusted there judgement throughout my experience in the selling process.
Mark Β· 12 May 2020
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5/5
View Agents SellerSmooth and quick
I would highly recommend Mason Kelly to anyone buying or selling their home,
From the first meeting to the last, Craig was so helpful, friendly, and a really pleasant to talk to.
Each time I contacted him I was answered or called back within no time, which was great, showing really good customer care.
Would definitely use Mason Kelly again without hesitation. Thank you Craig!
Alison Β· 21 June 2017
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5/5
View Agents SellerProfessional, proactive and approachable.
Craig was a pleasure to work with, his professional, proactive and approachable nature made the process seamless and easier than expected. Whilst we eventually decided not to go through with the sale, Craig still remained supportive and understanding. Should we decide to move in the future, we would definitely use Mason Kelly and have no hesitation in recommending them to others.
David Β· 17 January 2017
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5/5
View Agents SellerExemplary service
From start to finish, Mason Kelly provided an excellent service in helping me sell my house. They showed a detailed understanding of the local market and provided an informed view on the value of my property. They were communicative throughout the entire sales process, always approachable, and extremely helpful when I required a status update. I am an absolute fan of great customer service and Mason Kelly provided nothing but that.
Paul Β· 12 March 2016
Agent replied Β· 15 March 2016
Thank you Paul for instructing Mason Kelly in the first place. I firmly believe that when selling and buying property its a two way relationship with the agent and the seller, that's exactly what we had. I arranged the viewings you granted access, and let me get on agreeing a sale on the first day at full asking price.
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5/5
View Agents SellerA Fantastic service from start to finish
A fantastic service from start to finish Craig went the extra mile to make sure that the property completed and went out of his way on lots of different occasions I would highly recommend using Mason Kelly to sell your next home as the communication and overall experience was exceptional well done Craig
Warren Β· 31 May 2018
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4.8/5
View Agents SellerVery personal service
I was recommended by a friend to use Craig as my Agent when I was thinking of selling my house. Throughout the whole process Craig has been amiable, cheerful & most helpful. I would certainly recommend Craig as a very efficient & approachable Agent.
Anne Β· 28 June 2021
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5/5
View Agents Seller6 Weeks from Offer to Completion
I can't rate Mason Kelly high enough. Craig did a fantastic job in marketing my property and securing a beyond expectation offer and it took just 6 weeks from accepting an offer to completing. Furthermore, Mason Kelly's fees were less than half the price of the competition.
Great job Craig, thanks.
Tony Β· 31 July 2017
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5/5
View Agents Seller100% recommend
We found Craig extremely proactive in selling our 4 bed house in Walton Park.
They came recommended by 2 different friends, thatβs how we chose them. 100% recommend their services.
Mark Β· 11 September 2022
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5/5
View Agents SellerVery happy
Craig done a fantastic job drumming up aot of interest in our property. He was also extremely helpful communicating with the buyers. Excellent service
Laurie Β· 31 December 2022
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5/5
View Agents SellerExcellent service.
Craig offered a great service when selling our home. He always came back to us promptly and accompanied the viewings on our house.
Lucy Β· 16 September 2018
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5/5
View Agents SellerBest estate agent in MK!
it was a complicated sale but Craig sorted everything out for us! Brilliant service. and great people.
Nicola Β· 11 August 2017
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4/5
View Agents SellerSelling my house
Mason Kelly Consultants were recommended to me as an approachable and reasonably priced agents to use for the sale of my house. The service offered good communication and reliability. I would use the service again and would be happy to tell family or friends about the Mason Kelly services.
Andy Β· 8 October 2017
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5/5
View Agents SellerExcellent service
Very happy with the service received.
Had three viewings the first day on the market and two of these generated offers..
Very approachable and friendly service.
Anonymous Β· 17 June 2017
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5/5
View Agents SellerWe sold our house through Craig from Madon Kelly, the service was extremely and professional service
Rating only, no written review.
Julie Β· 11 May 2016
Agent replied Β· 14 May 2016
Thanks for your review, :-)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.