Mason Kelly Property Consultants Milton Keynes reviews

★★★★★ 5/5

Google

Property Mark was really helpful when I was looking for a qualification to undertake. I spoke with Sharan Panesar, she was professional, friendly and made me feel confident in my abilities to take on the level 3 qualification. I'm now about to take my first exam! Thank you

Helena · 28 February 2026

★★★★★ 1/5

Google

These guys just make things harder for tenants. My husband and I just applied for a new tenancy agreement with a local agency, and they use Goodlord to execute all paperwork. Mostly this is just an AI chatbot in a website (mobile UX is semi-broken) which is only a slight improvement on a traditional chat bot with canned responses - nothing innovative here. It’s a basic web flow with what appears to be rigid responses. Outside of the basic (and in various places, broken) UI, they are repeatedly… REPEATEDLY calling and emailing us with sales and marketing. When we submitted payment for our new tenancy via the platform, it gives you the option to opt out of marketing calls. Just so you know, this seems to go completely ignored. Once they’ve exhausted upselling insurance, internet packages and other utility products, they start emailing you about their product ‘Tili’ - literally just another AI chat bot that is apparently meant to help set up utilities and bills. They will email and call you. I told the caller I never subscribed and he interrupted me to say “okay I’ll remove you from our list”, and hung up on me. This platform isn’t designed for tenants. They aren’t considering the experience of the tenant at all, or the upheaval and stress of a house move. They’re just trying to upsell at any cost - and we’re very close to reporting them to the ICO for breach of GDPR. I don’t recommend Goodlord at this stage. They haven’t solved any problems in the rental market, they’ve just forced their way between tenants and rental agents and made things way more stressful and complicated.

Amy · 26 February 2026

★★★★★ 1/5

Google

AVOID!! Especially if you're self-employed! One of the most dehumanising experiences I have ever gone through as a tenant. ***this company has since tried to get this review taken down and I have had to appeal to make it appear again - Customer service is deliberately unhelpful & evasive - It's completely chat-based - you cannot get through to anyone on the phone. - Referencing criteria is very very rigid so lacks any nuance or flexibility - I would genuinely find it easier getting approved for a mortgage than this process. Absolutely NO understanding of how self-employment functions. I have been self employed for years and have NEVER experienced issues with renting and referencing before. - I had to eventually rely on a guarantor despite earning more than enough for the tenancy. My guarantor said it was an extremely intrusive referencing process - asking more personal information than when they went through the process of buying a house. If I wasn't lucky enough to have a guarantor I would have been at risk of nowhere to live. - Had the cheek to call me multiple times once my tenancy agreement was signed to upsell me renters insurance and other stuff. I told them I had had a bad experience with them and wanted to share feedback, was told a 'manager' would be in touch, no one ever responded.

Amelia · 12 June 2026

★★★★★ 5/5

Google

From start to finish, theyve been brilliant, always on hand to answer any questions . I have moved 4×s within so many years, ive found this is the best agent, Sandra was extremely efficient in chasing and updating to achieve the ideal exchange/completion date what i particularly liked was how the communcation was via phone instead of online! Strongly reccomend this estate agent ! Huge gratification for Knight edmonds team as a whole

Oktay · 3 April 2026

★★★★★ 5/5

Google

Abu was incredibly friendly and helpful. I wasn’t sure about a few things, and he took the time to talk me through everything clearly. He explained it all in a way that made it easy to understand, and I left feeling much more confident. If I could give more stars I would

Kay · 28 December 2025

★★★★★ 5/5

Google

I've had a fantastic experience using the service and working with our account manager, Andrew Chappell. He is approachable, professional, responsive, and always goes above and beyond to make sure everything runs smoothly and to get us answers ASAP. Andrew is knowledgeable, proactive, and genuinely cares about delivering great service and results. It’s a pleasure working with someone so reliable and easy to communicate with.

Rebecca · 26 May 2026

★★★★★ 5/5

Google

I had a really positive experience with Housing Hand, especially thanks to Temitope, who was incredibly helpful throughout the process. He was very responsive, clear in his explanations, and made everything much easier to understand, …

Sara · 30 April 2026

★★★★★ 5/5

Google

Came in to arrange a viewing at short notice which was accommodated. Special thanks to Charlie who showed me around the property: he was courteous and professional throughout and was able to readily answer my questions about it.

Kaos · 3 April 2026

★★★★★ 5/5

Google

Abu was excellent, extremely personable, helped assist where we needed and get us set up. He followed up with a phone call to clarify a point straight away as well as a follow up e-mail. I would recommend.

Caroline · 28 March 2026

★★★★★ 5/5

Google

I spoke to Luisa Martins from the helpline and posed an unusual and technical question. She said that she would look into it and will call me back which she duly did. I now have a clear answer and feel helped.

Nicholas · 28 February 2026

★★★★★ 5/5

Google

First impressions count! Really impressed with Colin McKenzie from abbotfox Estate Agents when he valued my house. Some great advice, very knowledgeable & some really good ideas. Not forgetting Charlie Stone, he was so efficient taking photos today, extremely courteous & had a chat with me about what’s important to me when working together to sell my home. The team are so friendly & professional in their approach, they certainly stand out from the rest of the crowd!

Lisa · 20 May 2026

★★★★★ 5/5

Google

Experience with Patrick has been seamless so far; Patrick was quick to reply to any worries and has been fantastic at liaising with the landlord and sorting out any issues . Patrick has been fantastic and would highly recommend him.

Jamie · 3 March 2026

★★★★★ 1/5

Google

Impossible to actually get through to support staff to actually talk about any issues. Raised multiple support tickets and they were all closed immediately with no explanation. The chatbot is just broken for the most part and, without being able to talk to support, is impossible to work with. Please use HomeLet or any other referencing company as Goodlord is terrible

Liam · 26 May 2026

★★★★★ 5/5

Google

I had my property for sale for just over year and it completed today. After a few troubles with buyers and enquiries over the last year, the team at knight Edmonds helped me through absolutely everything I needed to get it done. I’m extremely grateful to have had sold my property with them as they are a very highly experienced and knowledgable team in the Maidstone branch. I would highly recommend anyone looking to sell their property to give Knight Edmonds a call !

Ben · 3 May 2026

★★★★★ 5/5

Google

Quilliam is a very approachable, down to earth, professional and decent team. They took great care of my property and a successful sale from start to finish. Satisfied customer. Craig and Julia are real experts in the field and know the area inside out, and Oliver is a stand-out member of the team.

Ray · 2 November 2025

★★★★★ 5/5

Google

I used Jan Walsh from Briscombe to let my property out. I have to say the journey from engagement to letting was smooth. Jan went above board and dealt with small snagging issues and at the end found me a very good candidate. Will definitely use them again

Ognyan · 8 December 2025

★★★★★ 5/5

Google

We recently completed our first house sale with Knight Edmonds and wanted to share how grateful we are for the support we received from the team throughout the whole process. The team were brilliant from start to finish. A special thank you to Sandra, whose perseverance really kept things moving throughout each stage of the process. We always felt confident that if anyone could chase things and push progress forward it was her, even when waiting on other people i.e solicitors. We also want to thank the wider Knight Edmonds team for their help earlier on in the process with the sale of our home. I believe we met with both directors Sam and Alex at the initial stages who supported with the valuation and photographing our home ready to put it on the market. We also had a fair bit of contact with Evija and Reece who were both super friendly and helpful when arranging viewings and supporting the initial stages. Overall, we’ve had a really positive experience and will definitely be recommending Knight Edmonds to friends and family.

Amy · 3 December 2025

★★★★★ 5/5

Google

From the initial probate valuation required, Sam was compassionate, understanding, patient and helpful - and this was mirrored throughout the whole experience with all staff. Following unsuccessful marketing with another agent, when instructed to act on our behalf, 3 offers came after 4 weeks! Sandra never stopped keeping us up to date and Reece was the most amazing salesman dealing with the viewings. Do not hesitate to use Knight Edmonds, I cannot thank the whole team enough for not just doing their jobs, but going above and beyond. Sharon Thompson

Sharon · 3 December 2025

★★★★★ 5/5

Google

We had an amazing experience from start to finish. A special mention to Jan, who went above and beyond and helped us secure a rental property as our first home. We couldn't be happier with the service we received and can't thank Jan enough! 😊 …

Joe · 8 December 2025

★★★★★ 5/5

Google

Paul was really helpful! Gave me loads of information on how to do the tenancies and section 13s on Goodlord after the Renters Rights changes.

Jessie · 26 May 2026

★★★★★ 5/5

Google

Lisa has been incredibly helpful from day one, she guided me through the registration process, made sure I had all the online study materials, and was always there to assist with any issues I had throughout my course. Her support made my learning experience much smoother and more enjoyable.

Giulio · 28 October 2025

★★★★★ 1/5

Google

If you are a Landlord, please, please do not put your tenants off by using GoodLord or find a way to workaround its roadblocks and get the confirmation you need via other means when the application fails. As a Landlord, your goal is to get the information you need to rent out your property. The goal is not to follow a software application that has arduos processes that may not work. Referencing via GoodLord is the worst experience I have ever had. I honestly can't believe they purchased Vouch which has an efficient and quick process. Instead, Goodlord uses a bot that mandates a potential renter to connect their bank account or link to HMRC when they can easily confirm the customer's income from payslips or directly from their employer or from 3 months bank statement. What are they doing with all that personal information and how is it legal and compliant with GDPR? Failures/weaknesses of using bots/AI should have been compensated by human agents when the process is delaying/failing. Goodlord do not do this but can bombard you with marketing emails, calls, and texts for utility packages. Very invasive & tedious reference check requiring so many processes, several written responses, taking so much time (almost 2 weeks). Whoever designed this platform does not have user/customer experience in mind considering the stress the renter is already facing moving house.

Nonyem · 26 March 2026

★★★★★ 1/5

Google

I have applied to rent somewhere where local of a private landlord, who for some reason uses this terrible prying service. They want to know absolutely everything about you, copies of bank statements for 3 months, wage slips, videos of yourself, then you have to give them permission to electronically link your bank account to them so they can see in your account and then some. So by the end of it, they know absolutely everything about you, bank account number, credit card details, how much money you have, how much you spend a month, what you spend that money on, then all this info can be sold to companies for cold calling or bombarding you with emails trying to sell you stuff, when all you need is credit check, ID check, and something like a P60 for proof of earnings, its a absolute sham

Colin · 26 March 2026

★★★★★ 1/5

Google

Currently in the process of trying to rent a house with my partner, the entire process has been an absolute nightmare using this "service" goodlord 'provides". No actual humans, just chat bots, issues aren't resolved, ever. Goodlord are absolutely not fit for service, should not be used by letting agents, and by chance if your letting agents try to set you up with this do yourself a big favour a refuse to use it. Absolute shambles.

Ben · 26 April 2026