Trusted Agent profile · Milton Keynes · Buckinghamshire
Verified
★★★★★
766 reviews across 3 platforms
Mason Kelly Property Consultants, 314 Midsummer Boulevard, Milton Keynes, Buckinghamshire, MK9 2UB
Mason Kelly Property Consultants's office in Milton Keynes, Buckinghamshire, at Mason Kelly Property Consultants, is rated 4.3 out of 5 across 766 reviews on three platforms, including 677 Google reviews rated 4.3.
677
Reviews on Google
This office
18
Reviews on Facebook
This office
71
Reviews on The Trusted Agent
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I can’t speak highly enough about my experience with Mason Kelly! From the moment Craig took on the sale of my house his dedication and professionalism shone ...Read all 21 from sellers
Craig was the height of friendliness and openness from our first appointment. He told us what we needed to know about the property then gave us space to look ...Read all 4 from buyers
Mason Kelly is a professional,reliable, and friendly company with a good knowledge of the local area & industry. Being a Landlord, I can relax knowing my ...Read all 11 from landlords
We can't recommend Mason Kelly and Craig enough. We had an incredible experience with Mason Kelly throughout our tenancy. From the moment we signed the ...Read all 16 from tenants
Mason Kelly property consultants is run by Craig Kelly with over 30 years experience in selling and letting properties in Milton Keynes with a genuine passion for property and has the honest and straight talking approach and having lived in the area for over 37 years he has great knowledge of Milton Keynes. Having a virtual office based in Central Milton Keynes means we can still have pre booked face to face meetings but we don't have the cost associated with a traditional high street which saves us thousands of ££££'s per year which means our costs are less, which means you pay less. We will accompany ALL viewings, submit all offers and progress your sale all on a no sale no fee basis, we also provide bespoke sales brochures with floorplans, provide you with access to login in to our website and review viewings and feedback, offers and rental statements all from the comfort of your home or office or the beach. We cover Milton Keynes and the local area and surrounding villages & towns including Bletchley, Winslow, Hanslope, Haversham, New Bradwell, Wolverton, Newport Pagnell, Stony Stratford, Old Stratford, Buckingham, Olney, Sherington, Stoke Hammond, Stoke Goldington, Woburn, Woburn Sands, Wavendon, Aspley Guise. Call today for your FREE valuation. FOCUSED ON GETTING RESULTS. Visit www.masonkelly.co.uk/offers
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
5/5
GoogleAlexandre was extremely helpful in answering my very specific question regarding adding custom clauses in light of the Renters Rights Act. She was polite and provided the detailed information required. Would highly recommend her and the Goodlord Platform
5/5
GoogleI can’t recommend Briscombe highly enough. Katie gave very good advice during the sale but Jo in particular helped me through what was a very stressful process. Nothing was too much trouble.
Thank you! We are just delighted to have helped with your move. Hoping you are now settled in your new home. Best wishes Briscombe
5/5
GoogleBriscombe and especially our lovely contact Jan have been a delight to work with from day one. My partner and I were looking for our very first property to move in together, and Jan left no stone unturned to make sure that we found the perfect spot for our next chapter. She was professional, but also friendly and personable throughout the entire letting process, and always had answers to my many (MANY!) questions. I would highly recommend to anybody looking for their next property.
Thank you Dan, we really appreciate your review ! We're so pleased we could make the rental process as smooth as possible for you. Our Lettings Team takes pride in offering reliable, hands-on service for all our tenants.
1/5
GoogleThis has to be one of the most dreadful tech company. First of all, who came up with idea to use chatbot for referencing. You cannot edit your answers or go back if you mistakely put incorrect answers. There is no human support. Endless …
1/5
GoogleOur experience with the rent protection service has been extremely disappointing. We currently have multiple active claims that have been subject to significant delays and poor communication. Despite assurances that service levels would improve following the change of underwriters/providers, we have seen little to no improvement in claim handling or response times. One claim has now been ongoing since July 2024, which is simply unacceptable. Updates are often infrequent and unclear, requiring constant chasing from our team for even basic information and progress updates. This has made it increasingly difficult to manage expectations with our landlords and has led some to question the value of the cover being provided. Given the premiums charged, the service falls well below what was promised and what we would reasonably expect, particularly when there are more competitively priced alternatives available in the market. The ongoing issues are now having a negative impact on our own reputation as the introducing agent. We have recommended these products to our landlords in good faith, but the continued service failures are reflecting poorly on our business and damaging client confidence. As a result, we are seriously reconsidering our relationship with the provider and whether we can continue recommending these rent protection products to our clients.
5/5
GoogleQuilliam’s and Jill helped me solve some issues with providers and made my move simple and easy , odd to get such service in this day and age that’s personal and extra helpful. Highly recommend if you want an agent whose word can be trusted etc .
Thank you so much Damien and we wish you all the happiness in your new property. Just call if you need anything.
5/5
GoogleThis morning I rang looking for advice and to look into my qualifications that were done several years ago. I managed to speak with Lisa Barber, who answered all my questions and helped and gave me some really good advice on how to use the website and to find information I may need coming up. It was a very pleasant and helpful phone call.
Thanks Lauren, great review for Lisa answering all your questions, and it always helps when it is pleasant too!
5/5
GoogleJulia, Craig and the team have been outstanding. The level of service, efficiency, communication and professionalism has been second to none. We've sold a number of properties over the years and they really are The A Team!
Thank you so much Lorraine, your words are very much appreciated. We all enjoyed selling such a special house for a special person who will always be in our hearts. Please keep in touch x
1/5
GoogleDisappointing experience with the referencing process through Goodlord. Despite providing a joint tenancy agreement and consistent payment records, the system could not properly assess a straightforward shared rent arrangement because payments were made through one tenant’s account with monthly bill reconciliations. Instead of applying basic human judgement, the process became heavily dependent on automated checks and delayed third-party verification. I was contacted directly by a Goodlord representative, explained the payment structure clearly over the phone, and provided the supporting context. Despite this, the process still could not proceed and further verification was required. Most frustratingly, I was then asked to pay an additional fee to reopen the referencing application, despite the delays appearing to result from procedural and communication issues rather than missing documentation or non-cooperation from my side. The entire experience felt unnecessarily bureaucratic and inefficient for what should have been a routine tenancy verification.
1/5
GoogleI’ve had an extremely frustrating experience with Goodlord. For the past two days I’ve been trying to complete a simple referencing process, but it has been a nightmare. They repeatedly send automated emails asking me to upload documents, and after uploading everything requested, I just receive more automated emails asking again. There seems to be no proper customer support. I tried calling several times, but the PIN number system did not work, so I couldn’t even get through to speak to anyone. Everything feels fully automated with no real help available when problems happen. This process has caused unnecessary stress and wasted a huge amount of time. Based on my experience, I would not recommend this company.
5/5
GoogleAlex, Sam and the Team at Knight Edmonds are amazing!! After trying to find a new house for several months we finally found our new home and completed in 3 months!!! Sam & Alex took the time to listen to our requirements and just knew what we were looking for. When our first purchase fell through we thought it was all over, until we received a call about another property that came on the market a week later. Once the purchase was secured. The team communicated with all parties in the chain. Buying made easy!!! Thanks you so much... The McVean
Hi Amanda, Thank you so much for the reivew! We hope you've settled well into the new home. Alex
5/5
GoogleFantastic service from Knight Edmonds. We have moved many many times over the decades and I can honestly say that our experience with Knight Edmonds has been one of the easiest, most straight forward and stress free out of all of them. Expert advice on the pricing and their firm belief in how to correctly market the property saw them achieve four offers on the house on the first day of marketing, all of which were for asking price or above and in fact the offer accepted was for considerably over the asking price. No only that but they then worked hard to push the sale through to completion in just over 7 weeks! Highly recommended.
Dear Scott, it was a pleasure helping you. I hope you've settled well in the new home. Alex
5/5
GoogleGreat service from first contact to completion from Sam and Sandra. I always knew I wanted to sell with knight edmonds and they didn’t disappoint. Easy route to marketing and great photos and your taken. Brochure looked very professional and really made the house look it’s best. Great organisation of a day of viewings and lots of offers came in. I was given advise on the best offer and given time to make my decisions. From accepting an offer to completion there were a few issues that needed to be dealt with and Sandra showed understanding from both sides and also helped with solutions. Moving is such a stressful time but Knight Edmonds certainly made us a lot less stressful. Having brought and sold a few houses with differing agents, the experience we had this time was the most positive. If we choose to buy and sell again we would definitely choose knight edmonds!
Dear Fran, Thank you for your review! I hope you've settled well into the new home. Alex
5/5
GoogleThe service that I received from Knight Edmonds was pleasant, efficient and friendly. Matthew Pattenden truly went above and beyond to ensure that my move from Scotland to Kent went smoothly, an experience that turned out to be less daunting than I thought it would be, largely due to his efforts. He ensured I had all necessary documentation in a timely manner, and made himself available to answer and assist with any queries I had directly. After getting in contact with other estate agents in the area to request letting a flat without a viewing, I was turned down often immediately despite my circumstances of living an 8.5 hour drive away. However, Matthew made this possible and also offered to notify me of any other properties immediately if my application was not successful. I would recommend getting in touch with him if you are looking in the area!
Dear Alissa, Thank you for the review. Matthew is a fantastic letting agent and a real credit to the team. Thank you for your feedback. Alex
5/5
GoogleLisa has always helped me with any problems I have and always go above and beyond for me. From the very start she has always helped me with any problems I've had and always given me advice. She is always answering the phone or giving me a call back which I find very rare. I wish her the best
Thanks, Amaar! A wonderful review. Thanks for the kind words.
5/5
GoogleIsra is very helpful, other colleagues such as Clare was very difficult to deal with and quite passive aggressive. Isra took her time to help me and actually seemed to have a genuine interest in ensuring the best outcome of the situation
5/5
GoogleThe WhatsApp Support Chat was extremely helpful, and fixed my issue in a matter of minutes
Glad to hear your issue was fixed and you find our support helpful! Thank you for your continued support!
1/5
GoogleI am disgusted at how this estate agent handled my sale. From the get go i got given all the talk about the outstanding service and how they are different from everybody else. I strongly suggest to anyone thinking of selling not to use this agent. My first concern was that i was only allowed to select 11-13 pictures, to which i couldn't view as they wouldn't email them to me, and the only way i could see them was to ask for them to be printed and collected which was a red flag to begin with. The viewings were being done by a very young lad with barely any experience. Their communication is poor even tho they insist otherwise. Lastly, and the biggest reason for with drawing the sale, was due to the fact that when my property went under a potential offer they took it upon themselves WITHOUT my consent to advertise in my neighborhood that they had sold my property posting flyers! Baring in mind house never sold! I have emailed them regarding flyers and funny enough no reply!! Along with many other factors, DO NOT use this agent.
5/5
GoogleWe were impressed with the level of service from our letting agent Matthew Pattenden from our first conversation right through to the moving in date for our tenant. Matthew was courteous, professional and friendly and we certainly believe he had our best interests at heart. We found a great tenant and were kept informed about the process all the way through. Extremely satisfied customers here and will absolutely be calling on Matthew when we need his services again.
Dear Anita, Thank you for the review. Matthew is a fantastic letting agent and a real credit to the team. Thank you very much for the feedback. Alex
4.8/5
The Trusted Agent5* service from Mason Kelly Property Consultants
We can't recommend Mason Kelly and Craig enough. We had an incredible experience with Mason Kelly throughout our tenancy. From the moment we signed the contract, they were professional, responsive, and genuinely committed to ensuring we were comfortable in our home. Any issues or questions we had were addressed quickly and efficiently.
Mariana, thank you kindly for your positive words and feedback, it means so much. It was a pleasure to help you find your rental property. You and your partner were fantastic tenants and kept the property in such good order and the landlords were also very very happy. I wish you all the best for the future and if we can help you again then please let us know. Kindest regards Craig
5/5
GoogleFantastic service from start to finish. A few hurdles on the way but Sandra absolutely pulled out all the stops to keep on top of things so our move worked out. I could not recommend Knight Edmonds highly enough. Highly professional and very attentive service. Definite 5 out of 5.
5/5
GoogleWe’re extremely happy with the service we received from Oliver throughout our property purchase. He was always friendly, professional, and proactive, keeping us updated at every stage and making the whole process run smoothly. His communication was excellent, and he was always quick to respond to any questions we had. We truly appreciated his support and would highly recommend him to anyone looking to buy or sell a property.
Thank you so much Lora So pleased you are happy and delighted to know that Ollie looked after you. Best wishes Julia
5/5
GoogleBriscombe made buying our first home a really enjoyable process. They felt like a really honest estate agents in comparison to others we had dealings with. Jo in particular was extremely helpful and was there to answer any questions that we needed throughout the whole period. Despite a stressful situation with our solicitors Jo was always at the end of the phone to offer advice and support.
1/5
GoogleGood service to sign up to be but you will be paying this for the rest of your life or until you change your bank account. There is no possible way to cancel this subscription.
Hi, There is a cancellation button displayed very clearly in every customer Dashboard, where you can cancel your subscription. Additionally, you can email us or speak to us on our Live Chat to cancel - so there are a multitude of options. Thanks for your review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
21 reviews from sellers, rated 4.9 out of 5 on average. For example, Sheelagh wrote: "I can’t speak highly enough about my experience with Mason Kelly! From the moment Craig took on the sale of my house his dedication and professionalism shone ..."
4 reviews from buyers, rated 5.0 out of 5 on average. For example, Hannah wrote: "Craig was the height of friendliness and openness from our first appointment. He told us what we needed to know about the property then gave us space to look ..."
11 reviews from landlords, rated 5.0 out of 5 on average. For example, Lee wrote: "Mason Kelly is a professional,reliable, and friendly company with a good knowledge of the local area & industry. Being a Landlord, I can relax knowing my ..."
16 reviews from tenants, rated 5.0 out of 5 on average. For example, Mariana wrote: "We can't recommend Mason Kelly and Craig enough. We had an incredible experience with Mason Kelly throughout our tenancy. From the moment we signed the ..."
