Trusted Agent profile · Luton, Bedfordshire
Verified
★★★★★
932 reviews across 3 platforms
8 Wellington Street, Luton, Bedfordshire, LU1 2QH
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Luton, Bedfordshire, at 8 Wellington Street, is rated 4.4 out of 5 across 932 reviews on three platforms, including 867 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards, one of three awards Lenwell Property Services won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have been dealing with Malik Miah of Lenwell Luton now for a few months over a purchase and i find him absolutely brilliant. He has been very helpful and a ...Read all 2 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 20 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 27 from tenants
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Luton office, from every platform, shown as written. First names only.
5/5
GoogleI had the best experience with leaders very professional from start to finish. Lauren was very helpful and got my property let out very quickly
Dear Sophie Jolley Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleMorgan was very efficient throughout the entire leasing process. always helped when I had questions and solved any problems I reported. very well done morgan.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleBillal was very professional and well mannered individual. Helpful and understanding, unlike usual estate agents who just want money. He understands the human interaction, which helps in making the process easier.
Dear Brian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy Agent kim Horsler has been really helpful on every single one of my needs dealing with any problems that i have come across, its great to know that no matter what time i send an E-Mail that she will reply as soon as she opens it.
Thank you for letting us know Kim is doing a good job. It is very important that we look after our tenants
1/5
GoogleVery very bad experience with leaders as the property was dirty upon taking it. Morgan did not respond to any emails or did not speak to us after the deal was sealed. She moved us in and haven’t had any contact. She did not show us how the heating system works. She said she would clean it before we move in and we have had several problems here. I have tried emailing Morgan as well as the agency and nobody responded. Every time I called I was told it has to be done through a portal. Morgan Cummins dumped us in the property without a clean and then when we raised an email she did not respond. No access to the the heating, the meter readings or electricity. She did not communicate with the landlord on our behalf. We suffered without heating and electricity. This is very bad customer service from an agent.
Dear Sabika Batool, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleWe have been with Lenwell for over 4 years. They manage our 17 flat property in Luton. We are extremely happy with their property management and lettings service. Kim Horsler is our Senior Property Manager there and she deals with any management issues prompty and efficiently. Highly Recommended!
Thank you so much Panos it means a lot to get a review like this from client such as yourself. It has been a pleasure working with you.
1/5
GoogleThe poorest property management services I have ever come across!!! Their out of hours emergency contact details at Luton are not working. This has been reported, yet no change! The fire alarm to the building went off last Thursday which has been reported over the phone, through their online system and in person, yet the alarm has not been reset. Several tenants raised complaints but still no action has been taken by the agency. The property is poorly managed, the building has damp issues and several leak stains overall, the communal kitchen is dirty most of the times and the entire building has sewage smell. I cannot recommend this agency at all, not for landlords, nor tenants!
Dear Anita We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleDO NOT WANT TO GIVE THEM ONE STAR! Extremely rude and unprofessional agent. I have guarantor for someone but the agent is very aggressive, not willing to listen and want me sign a form which he said will take 2 minutes. Looked at the form and it was 6 pages document which I was not prepared to sign over the phone via email in 2 minutes , without reading and filling it. I was trying to explain him that I will do in break as i was at work but just was could not listen and in the end it was too much . In the end I had to cut the phone and blocked him as he was keep calling back. I do not know who they deal with tenants. Do not us them
Dear Ashwinder Singh, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleI have stayed in Redbrick house for the past 6 months and the contract states that within the last month of my lease, I would need to give notice on whether I’ll be renewing or withdrawing from the contract. I gave notice to withdraw many weeks before the notice period and changed my mind a few days later, within the notice period. I spoke to their very rude and unprofessional staff member (Lauren) and she started raising her voice at me stating that it is at the managers discretion, whether or not they want t to accept my new decision to renew my contract. I asked to speak to her manager and she began to debate with me money that are allegedly in arrears when in actual fact she’s was being sarcastic and very very condescending. Someone from management should ring me as soon as possible.
Dear Moji Lawal, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleSarah has been really helpful with our move since day 1. Her and the whole team has just been amazing. It was a very smooth transfer for us. Everything is almost provided. Thank you so much again sarah and the whole team
Hi Shay, thank you so much for your positive comments about Sarah at Lenwell Letting Agents Luton! We are sure she will appreciate your kind feedback. Kind regards Customer Care Team
5/5
GoogleMy experience was absolutely amazing. Sarah was very helpful and trustworthy from the start until the finish of my application. I really appreciate the help from all the Leader team and I would definitely recommend your services.
Dear George Mantu, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
1/5
GoogleExtremely rude unprofessional agent just because I couldn't met there criteria he was trying to make me look lower on the call. I asked if I can fit in some other properties he said no we don't do hmo even though I never asked for hmo its 3 adults and 2 kids and we looking for 3 bedroom house. My household income makes more then there acceptance looks like he is a bit bias and want to help only selective people. I'll spread the words in luton area not to deal with these guys as I got a big social background
Dear Fahad We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
FacebookOne of the most dishonest, unprofessional and incompetent letting agencies ever. Trying to claim I haven’t paid my 12 month rent upfront despite it being in black and white on the agreement because their finance department and system are completely incompetent. Never get back to you even when you’ve been promised by a senior partner. (Andrew...still waiting for that call!). To top it off they will not conduct an end of notice inspection with me present. Lenwell I paid for new carpets in this property paid for new curtain rails throughout installed a new shower.....let’s see you try keep my deposit. TPO needs to start an investigation.
5/5
GoogleLenwell are a brilliant company. They are very well organised. Holly was great to work with, she was extremely polite and has fantastic communication skills. They have a very high standard when it comes to professionalism. We would use lenwell again and highly recommend them.
Fantastic to hear. Thank you Brad
5/5
GoogleI needed a share house and when I contacted leaders they did justice to it. Malik handled my case professionally and I was well communicated to. I really appreciate the support I received
5/5
GoogleVery helpful with the process of getting our first property. Good communication throughout with Richard and Sarah who also sorted a viewing quickly and easily at a time that was good for us. Definitely recommended for their professional and easy handling.
Dear Kian Vickery, Thank you for taking the time to review your recent experience you have had with our team at Lenwell Letting Agents Luton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleI have been communicating to Abigail Price over the last couple of months regarding issues with the rental property. I would like to say that Abigail has been very helpful with the guidance that she has been able to provide me with.
Thank you Craig that is lovely to receive such a nice review. We are glad to hear you are happy.
5/5
GoogleMe and my wife we are renting a super flat in Luton thru Lenwell.If you want to rent with Luton agency,Sarah Caroll is your agent. Always there for us and helping with anything she can to make our move smoother. Thank you Sarah! Thank you Lenwell.
Thank you Vlad. We think Sarah is great too. I am so pleased to hear you are happy in your new home. Thank you for making time to give us a nice review.
5/5
GoogleSophie was of such great help! So professional and friendly and kept me updated at every step of the process. Very happy with the service that was provided and the studio was in perfect condition!
Thank you again for taking the time to let us know how we did. Sophie was very pleased to receive such a lovely review. We hope you have a great day!
5/5
GoogleKevin But in Property Management was fantastic at keeping me up to date with, and dealing with, a tricky tenant. His communication skills were much appreciated.
Dear Joanna Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have worked with Lenwell for a few years now, the lettings management team are fantastic, especially Kim H, she is always there when you need her and is always happy to help. We look forward to working with her for many more years!
Thank you Loren that’s great to hear
1/5
GoogleExtremely poor service. Two of my friends used their service and recently rented a property in which the boiler doesn’t work. The agency doesn’t quite understand the rights of a tenant and how the property should be handed to someone letting it. When my friends complained about this broken boiler the agent had the audacity to say that they must YouTube how to fix the boiler and do it themselves otherwise if the issue was minor they would be charged. Mr agent, should himself watch that YouTube video and get that fixed, after all, it’s his business and Mr agent must understand that the tenants have moved in a week ago, so there is no chance that they have broken the boiler. I think this agency needs some revision on how to let and how to deliver customer service. Oh yes, Mr agent also asked my friends to leave him a 5 star review on google (right after they moved in, and he made sure that the review was given in his presence) well, Mr agent shouldn’t force 5 star review for such pathetic service. Now I wonder if all 5 star reviews are fake and forced?
Dear Sania Shaikh, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleThank you so much Morgan Cummins for your amazing assistance in my first house moving, so quick to respond and made me understand everything. Really appreciated your help.
Dear Alisha Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleThey are terrible. The worst agents I have had to deal with. They were better off when they had the Lenwell Staff & management. They never sort your queries. You are assigned a property manager who acts like they care about your complaints but does absolutely nothing or forgets your issues until you bombard again with calls. Terrible experience with this letting Agent. Don't be fooled by the other reviews. If I could rate them 0/5, I would.
Dear Olubunmi We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lenwell Property Services's Luton office has 932 reviews across three platforms: 867 on Google, 8 on Facebook (across the whole business), 57 on View Agents.
Lenwell Property Services Luton is rated 4.4 out of 5 across all 932 reviews, and 4.5 out of 5 on Google from 867 reviews.
20 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
27 reviews from tenants, rated 4.6 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
Lenwell Property Services Luton, 8 Wellington Street, Luton, Bedfordshire, LU1 2QH.
