27 reviews from tenants, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsFriendly and Proffessional service
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process.
Sarah has been great, from the moment I called in regards to viewing the property right through to moving in. When I first called to book a viewing, Sarah mentioned other places I may be interested in that I hadn't seen and even got me a viewing the same afternoon. She has been at the end of the phone and email all the time to answer all of my questions and support me through the application process.
Sarah is warm and friendly and is very helpful and adaptable in her communication to suit you. The process of becoming a tenant with Lenwell was very quick and easy and all done online so there is no trekking to the office to sign any paperwork, and copies of any paperwork are emailed to you straight away.
Great Service, Thanks
Ryan · 17 August 2016
Agent replied · 18 August 2016
Thank you Ryan, we really appreciate your feedback
★★★★★ 5/5
View AgentsFIRST CLASS SERVICE
Abbey Hartwig was the only agent in my area who did any real work, finding multiple properties for me, (as opposed to me contacting estate agents regarding properties that I had found on their books). This was unique! She replied to every phone call, and responded to every email; again, unique.
In particular, Abbey went above and beyond liaising with a housing association and a government body regarding a help-to-buy-scheme, having success with the housing association.
It felt very much like a personal service, in what otherwise appears to be an impersonal digital industry.
It was a pleasure. I cannot commend her or thank her enough!
David · 4 November 2015
Agent replied · 5 November 2015
Thank you David, we are always looking to improve and your comments are very welcome.
★★★★★ 5/5
View AgentsMaintenance issue
I have lived in the property I rent through Lenwells for 7 years and have dealt with Julia from day one. She is always ready to help and deals with any issues promptly. The latest problem I had was sorted on the day I contacted her.
Helen · 2 December 2015
Agent replied · 4 December 2015
Thank you for your comments Helen, it is always a pleasure dealing with you.
★★★★★ 5/5
View AgentsSarah Carroll
Sarah was so helpful when helping us find our house. She kept us updated at all times and went out of her way to help. We're now very happy in our new home, thank you Lenwell!
Hollie · 19 August 2016
Agent replied · 12 September 2016
Hi, Thank you for your kind feedback, I am glad Sarah was able to be so helpful and hope you continue to enjoy your new home.
★★★★★ 5/5
View AgentsLuton lettings - Malik
I was pleased with the service given by Malik in Lenwell. He was attentive & efficient.
I was happy to have Malik as my agent for a property I have just let a a tenant. He always answered queries, and did his best to find out what was needed. I felt he was experienced, and knew what he was doing, which gave me confidence in his ability. But even better than that, he also made sure he was doing the right thing, eg by going through a checklist when the agreement was signed. He was professional and helpful.
I also liked the teamwork in the Lenwell office in Luton. If Malik wasn't there, someone else could usually answer a query.
Vicky · 16 December 2015
Agent replied · 5 January 2016
Thank you Vicky for your kind words and for using LENWELL. Malik is an exceptional member of our team and I'm so pleased you took the time to write such a positive review.
Best wishes,
Rob Wellstead
★★★★★ 5/5
View AgentsHelpful and friendly.
Me and my boyfriend was really nervous about renting a property as we have never done it before, so we went into Lenwell to ask about the process and the fees etc. Abbey sat down with us and went through everything! She told us exsactly what would be required to pass the references and broke down all the costs so we knew exsactly what we needed to pay. She found us a property 4 days later and we are very happy in our new flat. Thank you.
Jenna · 4 November 2015
Agent replied · 5 November 2015
You're welcome Jenna. We are delighted you are settled in and wish you all the best with your new property.
Kind regards
★★★★★ 5/5
View AgentsLENWELL, LUTON.
I was very happy with the service I received from Lenwell, and Sarah in particular. Sarah was great in helping me find a property to rent and stayed in regular contact to ensure the process ran smoothly. If I had any queries or worries she was happy to help and went out of her way to help us. I would definitely recommend Lenwell.
Lisa · 14 April 2016
★★★★★ 1/5
View Agentstennant
terrible agency
made only to grab your money
they will charge you for everything
for example they charge 30 pounds for references if you need them for some other agency and they taking move out fee from deposit, every day im getting spam from them about new properties
on the end i get long list what i should cleanup and information that lenwell is recomending cleanup comany frendly to them.
never ever agin
DM · 2 September 2016
Agent replied · 12 September 2016
Thank you for your feedback.
Our fees are advertised in full compliance with the law and are competitive in the local market, We also give tenants an option of paying the checkout fee themselves or having it deducted from the deposit.
I am sorry that you felt our advice for vacating tenants wasn't helpful, most tenants find it invaluable in helping them prepare the property to be handed back to the landlord.
★★★★★ 5/5
View AgentsBest in Bedfordshire.
I rented a property from lenwell and from start to finish they were brilliant. The staff are all very professional and very helpful throughout the process. The property was very clean and all maintenance issues were fixed quickly. I have rented from other agents before and would only use lenwell in the future.
Stephen · 9 November 2015
Agent replied · 11 November 2015
Thank you Stephen for the kind words. We do try and I know that everyone at Lenwell really appreciate such positive feedback.
Best wishes, Rob Wellstead
★★★★★ 1/5
View AgentsPathetic excuse for a company
I had the extremely unfortunate 'pleasure' of dealing with these crooks.
I rented from them, always paid every single rent on time and was in turn given shocking service.
I was left to live with a water leak in my kitchen for weeks
Our bath cracked and again was left with no repair
I made official complaints and was told they find themselves to have done nothing wrong - of course you haven't lenwell!
A close friend has also had a very similar experience where lenwell have tried to keep all their deposit despite returning their flat in good order.
Basically a bunch of crooks who will take your money and do nothing for it.
I sincerely hope they go out of business.
Greg · 14 July 2017
★★★★★ 5/5
View AgentsMalik in luton lettings
I would like to say what a wonderful service had from Malik. He did an excellent job in finding me a house vety quickly in this difficult time with no properties coming up. I will certainly recommend him to my friends and family
Cristina · 15 December 2015
Agent replied · 17 December 2015
Thank you Cristina, for your very kind words. Malik will be delighted to receive your feedback.
Best wishes,
Rob Wellstead
Managing Director
★★★★★ 5/5
View Agentsabsolutely fantastic service from the agent
Sarah made me feel at ease with the whole process and supported me with me application. All credit to her, she was a total professional
Gilberto · 13 July 2016
★★★★★ 5/5
View AgentsLovely customer service
This is the first time I've rented a property and being new to the area I didn't no what to expect kellie helped me find a property and was helpful throughout the process id recommend Lenwell to anyone looking to rent
Cindy · 5 November 2015
Agent replied · 11 November 2015
Thank you Cindy for the kind words. We do try and I know that everyone at Lenwell really appreciate such positive feedback. Kellie in particular will be very happy to hear that you were so pleased with the service.
Best wishes, Rob Wellstead
★★★★★ 5/5
View AgentsExtremely helpful
During a stressful time finding a property I found Sarah to be very helpful, supportive and patient.
All staff at Lenwells I spoke with were all polite on the whole
Sadie · 14 July 2016
Agent replied · 17 November 2016
Dear Sadie, I'm glad to hear that we were able to help you
★★★★★ 5/5
View AgentsExcellent very helpful
Very helpful and supportive at a time
Where I had a few issues they helped and supported me will use them all the time very good service and estate agents
Stephen · 7 December 2015
Agent replied · 8 December 2015
Thank you Stephen for the kind words, I'm delighted you are happy with the service we have provided.
Best wishes,
Rob Wellstead
Managing Director
★★★★★ 5/5
View AgentsThanks for Mr. Malik Miah
I would like to compliment Mr. Malik Miah who worked in Luton branch on the excellent service he provided me in the renting of my flat.
He have been reliable, prompt and trustworthy throughout. He did everything to make things run as quickly and smoothly as possible. I would recommend him wholeheartedly.
Thanks and kindest regards,
P.M. Tam (Ben)
PM · 6 April 2016
★★★★★ 5/5
View AgentsVery well done
I really enjoyed my time with Lenwell and I will be more than happy to do it again in the future.
Wojciech · 15 September 2016
Agent replied · 17 November 2016
Dear Wojciech K, thank you for your kind review, we would be delighted to help you again in the future
★★★★★ 5/5
View AgentsThey were fast and efficient and had excellent customer service
As soon as i sent a email enquiry about the property that i wanted, as soon as I sent the email i received a phone call from one of their members of staff. Overall I would highly recommend Lenwell due there high levels of customer service and there excellent website.
Samantha · 8 February 2017
★★★★★ 5/5
View AgentsFast result
Kim came back to me regarding my queries within ten minutes of me calling her!
Abigail · 29 October 2015
Agent replied · 4 November 2015
Thanks Abigail we really appreciate your feedback!
★★★★★ 5/5
View Agentslenwell letting
A VERY STRESSFUL TIME BUT MADE LESS SO WITH THE GUIDANCE OF RICHARD , ABBI .FOUND THEM TO BE PROFESSIONAL FRIENDLY VERY HELPFUL AND WITH THEIR GUIDANCE FOUND THE PROPERTY I WAS LOOKING FOR. WOULD HIGHLY RECOMMEND THEM.
KIND REGARDS MARK KETTLE
MARK · 1 July 2016
★★★★★ 5/5
View AgentsGreat customer service
Very quick response to any problems.
Sue · 26 October 2016
Agent replied · 17 November 2016
Thank you for your kind review, we will be sure to pass your comments on to our team
★★★★★ 5/5
View AgentsProfessional service
Thank you so much Lenwell!!
Savina · 30 September 2016
Agent replied · 17 November 2016
Thank you Savina, your kind words are much appreciated by the whole team at Lenwell
★★★★★ 5/5
View AgentsSuperb Sarah
Thank you Lenwell, specially Sarah to help me move into my dream flat. Your help & support is greatly appreciated. Highly recommended team @ Lenwell
Mohammad · 14 April 2016
★★★★★ 5/5
View AgentsI would not change anything about the service I got with Lenwell.
Absolutely happy with everything.
Thank you very much again.
Monika · 29 June 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
