20 reviews from landlords, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsExcellent support and advice
As a multi-landlord I value the prompt and thoughtful letting service from the Negotiators managed by Richard in the Luton Office.
The Property Management team based at Luton are also excellent. I really could praise them all but I particularly deal with Kellie, Julia and Lisa. They are pro-active and I value their advice and opinions especially when there are problems. When we have had problems either with a property maintenance issue or on a few occasions with a tenant, the staff have been a great help to me.
Customer service is very well managed by Andrew who is also up to date with all the many and changing regulations which beset the private landlord.
Ted C
Ted · 10 November 2015
Agent replied · 11 November 2015
Thank you Ted for the kind words. It continues to be an absolute pleasure to work for you.
We do try and I know that everyone at Lenwell really appreciate such positive feedback.
Best wishes,
Rob Wellstead
★★★★★ 5/5
View AgentsFriendly responsive efficient service
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants and most years our occupancy rate is close to 100%, with negligible void periods between tenants. This takes hard work and enthusiasm from the team. Their management team carry out regular inspection visits/reports during a tenancy and provide a full report when a tenant vacates, arranging whatever is required to ready the property for the next tenant. They are proactive in notifying of changes in legislation and actions required to become compliant, they arrange on our behalf any repairs necessary, coordinating access between contractor and tenant. We find the layout of the regular monthly statements simple and easy to decipher. It would be unrealistic to say that over the years we’ve only had good experiences, but the test of any relationship is how unhappiness is dealt with and this I believe is one of their strengths: if things go wrong, Andrew Schroder is always available to provide a solution or dispense solid advice on dealing with tenant issues.
Serena · 6 November 2015
Agent replied · 11 November 2015
Thank you Serena for the kind words. It's been a pleasure to work for you for so long (I can't believe it's been 10 years!!).
We do try and I know that everyone at Lenwell really appreciate such positive feedback.
Best wishes, Rob Wellstead
★★★★★ 5/5
View AgentsGreat service, professional approach, and easy to work with.
Lenwell provide a great service. They are professional in approach and very easy to work with. There are so many bad agents out there, but in comparison, Lenwell are a different level.
My key points of contact (Richard and Andrew) are clearly good at their jobs, polite, and robust in their approach. As a landlord, this is key. My tenants have said theat their experience is the same. They feel safe and secure in having Lenwell maintain the properties.
Moving my portfolio to Lenwell is the best thing I've done, and long overdue.
Dev · 26 April 2016
★★★★★ 5/5
View AgentsProvide Info regarding my rental property and other info/advice.
Richard is one of the most professional and helpful managers that I have dealt with. He always gets things done and is extremely efficient. He is the reason that I have dealt with Lenwell all these years.
Syed · 29 November 2015
Agent replied · 1 December 2015
Thank you Syed, We really appreciate your comments and I know Richard will be delighted with your feedback!
Best wishes,
Rob Wellstead
★★★★★ 5/5
View AgentsProfessional & organised
Abigail is professional and well organised and along with the rest of the team at Lenwell, does an excellent job managing our properties as well as looking after the needs of our tenants.
Helen · 4 January 2016
Agent replied · 5 January 2016
Thank you Helen for such a positive review. I know Abigail works hard managing your portfolio and she will appreciate your kind words.
Best wishes,
Rob Wellstead
★★★★★ 1/5
View Agentsconstant blunders and omissions
We originally contracted Lenwell property management services because we were resident abroad and though it would make life easier. Originally the service was excellent ,we were very happy with it and their staff. However as time progressed and staff left (and I presume a new computer programme introduced) we had nothing but error after error with statements that were unintelligible. ..and wrong. . When questioned, the responses were at best condescending , otherwise rude. We have cancelled our contract with them and manage the properties ourselves. Not only are we saving in excess of £7000 a year before VAT, and expenses, but also saving time. I no longer have to waste time trying to decipher their obscure accounts and chase up things not done . Also works we habe done
..by the same contractors they use cost us half the price..they obviously load in a significant commission. ..Finally I had tenants contact me and specifically ask if they could deal with me direct and not through Lenwell as they had been upset by them. I am so sorry it worked out badly as their original staff were charming and efficient..a pleasure to deal with. I suspect much of their problems are due to the current office manager's lack of skill in dealing with problems or working outside "systems". Poor management then reflects on staff. I really could not recomend their services at the moment and would suggest to client landlords to monitor all their charges for contractors...especially cost of Gas safety certificates 100%Mark up...
Anne · 25 July 2016
Agent replied · 27 July 2016
Dear Anne
We have discussed your queries at length previously so regrettably will be going old ground, however we would like to confirm the following specific points you raise:
1. There have been no staff changes relevant to the management of your properties since you first came to Lenwell; the same people that dealt with your account then are still here with us today.
2. There have been no changes to the management software we use since 2004. Its accounting side is accredited by both the Institute of Chartered Accountants in England and Wales (ICAEW) and the National Approved Lettings Scheme (NALS). We can neither rewrite or overwrite it.
3. Our charges for arranging and carrying out a gas safety check for a landlord are standard across the Lenwell branches and openly advertised. We welcome landlords wishing to use their own contractor and arranging the work themselves, although most landlords are happy to leave that to us.
We have explained the apparent errors in your statements, how the double entry system works that put them right, and also that we are unable to ‘alter’ a statement once produced but will happily provide a balancing statement. However we cannot, nor will not, try to work ‘outside’ of HMRC’s system for accounting for non-resident landlords. For example, the record of rental income received by the letting agent or paid by the tenant should show the date and amount of each receipt or payment; the same for expenses; we cannot simply ‘remove’ them or change dates to suit.
We are sorry that you still remain dissatisfied with the service we provide and the systems we, like other agents, have to utilise to comply with the tax regulations. However, we would be delighted to assist you again in the future and look forward to hearing from you should that ever be the case. We wish you all the best for the future.
★★★★★ 5/5
View AgentsThank you
Thank you very much for good job, Special thanks to Malik Miah for his proffesional service and help, Hope to be with Lenwell for all my staying in the UK.
Lilia · 10 November 2015
Agent replied · 11 November 2015
Thank you Lilia for the kind words. We do try and I know that everyone at Lenwell really appreciate such positive feedback. Malik in particular will be very happy to hear that you were so pleased with his service.
Best wishes, Rob Wellstead
★★★★★ 5/5
View AgentsExcellent, reliable, prompt service has always been provided to us since the past few years.
We feel at ease to realize that our property is in good hands of Lenwell property . They pick up reliable tenants for us and it makes us free of any stress or worry. We re very pleased to .note that our property inspection is carried out periodically and monitored by lenwell. Briefly, wee are very pleased with Lenwell service and can recommend to anyone planning to take their professional property management service.
Akramuddin · 3 November 2015
Agent replied · 4 November 2015
Thank you Akramuddin, we really appreciate your feedback.
★★★★★ 5/5
View AgentsAn excellent very professional service
Lenwell have been managing two of my properties in Luton for several years and have always provided an excellent service. Another of my properties recently became vacant and they found me a new tenant very quickly at a very good rent.
I had no hesitation in passing on this third property to them to fully manage for me.
I would definitely highly recommend them to anyone.
Jez · 10 October 2016
Agent replied · 17 November 2016
Hello Jez, thank you very much for your review and continued business, I'm glad we are looking after you so well
★★★★★ 5/5
View AgentsExcellent services
Been using lenwell for about 10years and the letting team services have been exceptional. The team have been very supportive and they go the extra miles to see that both the Landlord and tenants are happy. Thanks to Richard, Malik and the other sales team!!
Teey · 3 January 2016
★★★★★ 5/5
View AgentsSo far, so good
I've recently become a first-time owner of a buy-to-let property and Lenwell's have been very patient as I find my way through the process of having a tenant for the first time. As the property I've bought is new, there are quite a few snagging issues and they've managed to keep my tenant happy whilst keeping me informed. They've also helped find me an odd job man and even looked after a delivery for me at their offices! I know it's early days yet but the signs are good so far.
Alison · 12 December 2016
★★★★★ 5/5
View AgentsExcellent service
Malik and Richard were very helpful, friendly, easily approachable and gave lots of advice. Nothing was too much trouble for them. A very big thank you to you both.
Nuchanad · 11 May 2016
★★★★★ 5/5
View AgentsGreat service, would definitely recommend
Lenwell have been managing our property while we are living abroad.
They keep us uptl to date with things and the rent arrives on time every month.
When there is a probelm they contact us immediately and deal with it accordingly.
Ian · 17 November 2015
Agent replied · 19 November 2015
Thank you Ian for your kind words!
★★★★★ 5/5
View AgentsAn extremely efficient and friendly service
Lenwell provide a professional service, Lenwell provides piece of mind and relieves most of the stress of finding the suitable tenant. Lenwell is run by a friendly and professional team led by a conscientious Manager.
Maria · 17 August 2016
Agent replied · 18 August 2016
Thank you for your kind words, the team work hard and really appreciate your feedback
★★★★★ 4/5
View AgentsClient for sixteen years!
For the most part I am generally very happy with Lenwell otherwise I would not have stuck with them as long as I have. Occasional frustrations with communication but usually put right quickly when I bring it to their attention.
They have some very nice and efficient staff in both Management and Lettings and one or two who are exceptional!
Aiden · 30 January 2017
★★★★★ 4/5
View AgentsIn good hands
Lenwell has been looking after our property for many years. We are pleased wiith the Service offered.
Marie · 3 February 2016
Agent replied · 4 February 2016
Thank you Marie we really appreciate your kind words!
Best wishes,
Rob Wellstead
Managing Director
★★★★★ 5/5
View AgentsGreat Service
I have used Lenwell for the past 6+ years for finding tenants for my rented property. Excellent customer service and reliable. Have found ideal and brilliant tenants for my property within a short amount of time.
Amit · 30 January 2017
★★★★★ 4/5
View AgentsEnergetic , enthusiastic, proactive ,professional agency
We have been dealing with Lenwell for 23 years and have found them to be professional, energetic proactive agency and would have no hesitation in recommending them to both Landlords or Tenants
Maureen · 21 April 2016
★★★★★ 4/5
View AgentsHappy Client
Well dealt with. Good customer service and prompt reply to queries
Liliane · 5 January 2016
★★★★★ 5/5
View AgentsAlways on the ball, and takes all the worries of Tenant Admin away. Very Happy with their service.
Rating only, no written review.
Steve · 8 March 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
