Trusted Agent profile · Luton, Bedfordshire
Verified
★★★★★
932 reviews across 3 platforms
8 Wellington Street, Luton, Bedfordshire, LU1 2QH
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Luton, Bedfordshire, at 8 Wellington Street, is rated 4.4 out of 5 across 932 reviews on three platforms, including 867 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards, one of three awards Lenwell Property Services won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have been dealing with Malik Miah of Lenwell Luton now for a few months over a purchase and i find him absolutely brilliant. He has been very helpful and a ...Read all 2 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 20 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 27 from tenants
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Luton office, from every platform, shown as written. First names only.
5/5
GoogleAs a tennant , I contacted Holly at Lenwell regarding a couple of issues at the property. An electrical fault in the garage and a malfunctioning dish washer. Both issues were resolved in a matter of days without fuss and with efficency, resulting in a very satified tennant . Thanks Holly for sorting .
Thanks Danny for taking the time to say well done. It really means a lot to us. Have a nice evening
1/5
GoogleWorst service, very unprofessional. Abdul Hassan is a worst person in this leaders. He does nothing sitting ideal and eating in front of his clients. What ever we ask he says he system is not working past 10 days.
Dear Karthik Kondala, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleGreat experience with the team as a whole. Morgan was a star, from viewing properties to assisting with the paperwork process. Super friendly and supportive from start to finish!
Dear Lucas House Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOur rental property has been managed by Lenwell for a number of years and I have always found all the staff extremely attentive, responsive and helpful. Kim Horsler has been very helpful this week in sorting out an issue with our tenant who needed urgent repairs, which I appreciate very much. Thank you.
Thanks a million for the great review :-)
5/5
GoogleMalik is very responsive and he supported me through the journey to achieve my goal. All other staff are very understanding too
Dear Mukaila Adesina Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGood communication and smooth experience overall from Bilal Raqeeb.
Dear Ravleen Kaur We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleThank you so much Bilal and Caitlin from the luton branch. They were super friendly and helpful.
Dear Marouane Lahboub Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSarah was amazing and very professional , friendly she kept me updated and she did her best to help me out very happy with the service that was provided to me and I managed to find a great place and affordable. I would recommend
Thank you, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a few issues with reporting something that wasn’t getting fixed or followed up but Vicky Coleman picked it up straight away after our first phone call and kept me up to date through the whole process, so thanks Vicky, appreciate your help
Dear Tom, Thank you again for taking the time to let us know how we did. Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMorgan was polite, prompt and helpful with information, especially as she was picking up an account that had been managed by another Lettings Consultant initially.
Dear Paula Taylor Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBilal raqeeb is a very attentive and helpful agent. He is great to deal with for a newcomer to UK in finding new house to rent. Blessed to get him as my agent
Dear Muhammad Arif Azis We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleVery happy with this by now, quick response in emails. Recently was an issue with an old unpaid bill from the tenants before, I contacted the Management, and assisted by Kim Horsler, who took action and sorted the problem for me. I hope they keep up the good work! Many many thanks!
Great to here from you and that you are being well looked after :-)
5/5
GoogleThanks to Malik for his attention to detail and responsiveness. Everything was handled efficiently and promptly.
5/5
GoogleI have had the most wonderful experience working with leaders for my move. I now feel i took the best decision and entrusted myself with leaders. extremely professional straight to the point and supported me with making the right choice. Bilal Raqeeb had been amazing from the start till the end. I will recommend leaders anytime. 5 starts from my own experience
Dear B Mac Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have no words to describe the competence of this team. They are quick, helpful, and very friendly. Especially Malik Miah. Thank you very much for the assistance.
Dear Cleuber Sanchez Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDealt with Malik. Very Good customer service and excellent communication. Highly recommended. Responded to all my emails very quickly and always kept me in the loop. Thank You
Dear Hassan Patel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRichard together with Sarah and Sophie helped me to find a very nice room to rent in central Luton. They were very nice with me and tried to answer all my questions and solve some problems. I’m also very happy with the room I rented. Thank you guys!
Dear Lucia Trombetta, Thank you for taking the time to review your recent experience you have had with our team at Lenwell Letting Agents Luton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleBilal Raqeeb was very helpful and gave us a smooth move in. very good agent and will definitely reccomend his services to anyone. Thank you bilal raqeeb for your amazing support and help
Dear Muhammad Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHaving worked for a few letting / property Agencies In Bedfordshire, Lenwell has always been the best in the Area, Kim, Sarah, Malik, Richard and the rest of the team are all great assets to the company ! Great service, great staff and a pleasure to deal with !
Thanks mark you are awesome too
5/5
GoogleHaving worked for a few letting / property Agencies In Bedfordshire, Lenwell has always been the best in the Area, Kim, Sarah, Malik, Richard and the rest of the team are all great assets to the company ! Great service, great staff and a pleasure to deal with !
Thanks mark you are awesome too
5/5
GoogleBilal Raqeeb is amazing , he made my renting experience to be seamless. Kudos to you🤙😊 …
Dear Owoeye Yetunde Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy experience was fantastic, having Morgan, made my experience easy and fast, she took me through all the processes and to ensure I did provide the necessary documents required in getting my apartment. She did every bit of the processes professionally. She's a good listener and very patient in answering every of my questions. To be honest would call Morgan a five (5) star 🌟 general due to her professionalism.
Dear Omogbai Marley Eseigbe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service from Abbey and the team at Lenwell. Needed a place to stay ASAP after starting a new job. All reference checks and paperwork were completed in good time and questions answered promptly. We were able to collect the keys and move in by the end of the week.
We think Abbey is great too Atahl. Thank you so much for sharing your thoughts and writing such a lovely review
5/5
GoogleGreat Bilal Raqeeb was very helpful
Dear Anas Hashmi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
20 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
27 reviews from tenants, rated 4.6 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
