Every review we hold for the Luton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have been looking for property in the Bedfordshire area for over a month, and eventually came in contact with Malik and the rest of the team, they made it simple and easy, especially during this pandemic. Malik was quick to act on our request and did everything needful in a timely manner. Also, answered our questions with patience.
Neera · 8 June 2021
Agent replied
Dear Neera Sandra Joseph,
Thank you for taking the time to review your recent experience you have had with our team at Lenwell Letting Agents Luton. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleDiana and Malik made moving in so smooth and the turnaround in 10 days has been incredible. Highly recommended.
Carly · 4 October 2024
Agent replied · 25 October 2024
Dear Carly Charles
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have been using Lenwell Property Services to manage my rented property for many years and during this time I have received reliable service and support. I would like to thank Kim Horsler in her role as my managing agent for her reliable and timely support in dealing with the inevitable issues that arise and in assisting with arrangements for mandatory safety inspections.
Mike · 10 March 2020
Agent replied
Thank you for choosing us as your agent Mike. It’s great to hear you are happy and Kim is looking after you well.
★★★★★ 5/5
GoogleI've had a fantastic experience with Lenwell. They are very helpful and they deal with any issues promptly. The property management team are all excellent and they deal with things accordingly and in an outstanding manner, especially Kim Horsler, Vicky Coleman & Lisa Brisland who have all kindly showed me excellent professionalism and they always reply and deal with my emails instantly.
Sabrina · 18 June 2020
Agent replied
That is a lovely review thank you Sabrina
★★★★★ 5/5
GoogleThanks to Malik. It was so good as his job he’s so kind. and the service was providing was so professional I gave him five stars
QjM · 28 May 2024
Agent replied · 26 August 2024
Dear Qjm Salah
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAs a Landlord we have worked with Lenwell for many years and they manage multiple properties for us. We have a good relationship with the Management Team as communication and dealing efficiently with issues that arise is important to us. Specifically Kim Horsler has been our point of contact on many occasions and we feel confident that our properties are in good hands.
Pippa · 9 February 2020
Agent replied
Thank you for the review Pippa it is incredibly important to us that you are happy with the service we provide. I will tell Kim well done. Richard - Lettings Director
★★★★★ 5/5
GoogleBilial was absolutely brilliant, always able to contact and was always helpful and kept making sure things went smoothly
Grant · 25 September 2024
Agent replied · 25 October 2024
Dear Grant Cruickshank
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGood property.
Mr. Malik Miah was super helpful and because of him, it was so easy to shift and he explained everything at the start of the contract so that we do not face any trouble in future.
Good experience with him.
Highly recommended 😊😊
Rishi · 11 February 2023
Agent replied
Dear Rishi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThank you Malik Maih for all your help. Went above and beyond to help us find the right rental for my family.
Sarah · 27 July 2024
Agent replied · 26 August 2024
Dear Sarah Squires
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAbsolutely brilliant customer service from all the team, fully taken care of from start to finish. I’ve dealt with Joshua faller who made everything so easy !
Kevin and Esther were also massive helps
Cheers guys
Callum · 1 October 2023
Agent replied · 26 August 2024
Callum, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Kind Regards
Joshua Pemberton-Simms
Head of Property Management
★★★★★ 5/5
GoogleBilal Raqeeb was amazing and understanding during the whole process 5 star guy all round
Ray · 2 November 2024
Agent replied · 9 November 2024
Dear Ray Donnelly
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe dealt with Malik the assistant branch manager and he was amazing, the help and support he provided to ensure everything was sorted. Very friendly and well mannered would recommend leaders to everyone who needs to find somewhere to move as the whole experience was really easy and pleasant.
Fahud · 16 July 2022
Agent replied
Dear Fahud,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBilal was very kind and helpful in assisting with my move
Nakabuye · 21 December 2024
Agent replied · 28 December 2024
Dear Nakabuye,
We're so happy to hear Bilal was helpful with your move! We look forward to seeing you again in future.
Kind regards,
Abby
Customer Care
★★★★★ 5/5
GoogleWe Have been Landlords renting through Lenwell for 18years. The staff have always been helpful and responsive to any issues which relate to the property or tenants. Reletting has always been a smooth process. Special mention to Holly who has always been excellent at responding to emails, communicating back in a timely fashion and dealing with problems extremely efficiently. .
Ruth · 9 April 2020
Agent replied
Thanks Ruth that means awful lot to us from such a long-standing and valued client. Have a lovely evening.
★★★★★ 5/5
GoogleMalik Miah was so helpful throughout this whole process . Very reassuring and quick to contact and get access too.
Tele · 27 July 2024
Agent replied · 26 August 2024
Dear Tele Olowookere
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThey gave us a stressful assistance and support when we needed to move to a new place. Special thanks Malik for all the support and guidance. You guys rock!
Iheanyichukwu · 29 January 2024
Agent replied · 26 August 2024
Dear Iheanyichukwu Ogu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat guys to work with, everything ran smoothly thanks to Sully and his team.
Tommy · 18 October 2024
Agent replied
Dear Tommy Robinson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleDuring the COVID-19 when we me and my wife were abroad, they really helped us with a reduced rent support from the landlord. At the same time, in relation to any issues they reply really fast and with sufficient information. My experience has been with the Luton branch and specifically with Holy, Richard and Abigail.
Pavlos · 13 March 2021
Agent replied
Thank you Pavalos, it was a tough time and we are happy to help
★★★★★ 5/5
GoogleAs a new contractor to Lenwell, my first impression has been one of a highly customer focused organisation run by a great team of dynamic, friendly people. One of my key contacts, Kim Horsler has been very helpful in giving me guidance as a new starter, and I just know we're going to have a great working relationship.
Robin · 10 March 2020
Agent replied
Thank you Robin
★★★★★ 5/5
GoogleHolly is an organised and efficient member of the team.
I always have works requests dealt with promptly, and my gas safety inspections allocated well in advance.
Any problems are usually resolved same day or at the latest the following day.
I enjoy her support and she makes my job much easier than it would otherwise be
Peter · 10 March 2020
Agent replied
Hi Peter thank you for the kind words.
★★★★★ 5/5
GoogleHad a very good experience with them especially Mr.malik a very nice person.
Tapan · 13 March 2026
Agent replied · 13 April 2026
Dear Tapan
We greatly appreciate your 5-star review and the time you took to share your experience with Mr Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAbul the Letting Agent was very approachable, engaging and professional. He was reassuring, took the time to listen and followed up my letting requirements as promised. Impressed with the service and his time, patience and courtesy. Thank you!
Cat · 11 February 2023
Agent replied
Good morning
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBilal Raqeeb was polite and have given quick response to queries
Swathi · 4 October 2024
Agent replied · 25 October 2024
Dear Swathi Kondam
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleVery unproffesional and they don't even know how to talk with the customers over the phone.
Do not waste you time in this agency because at first they will book your appointment and later on they will tell sorry about the property it's gone.
I don't know the name however an asian one, he is an Idiot and deserve zero star for his service.
I was so angry the way he was explaining everything to me.
Zero star service.
Ishu · 27 August 2023
Agent replied · 26 August 2024
Dear Ishu Thakur,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
