Lenwell Property Services reviews

★★★★★ 5/5

Google

We have been using Lenwells for many years now and they always offer a great service when managing our properties ... I have always had a very good relationship with many members of the staff and Kim Horsler has always been very helpful and always manages to help solve any problems that arise with tenants..... taking the pressures away from me and dealing with them professionally. I would recommend Lenwells to any landlords thinking of using them.

Karen · 8 July 2020

★★★★★ 5/5

Google

Amazing service from start to finish! Really helpful, super efficient, took the stress out of moving. Great team at leaders Luton. Malik is extremely friendly and knowledgeable about everything. Bilal is also helpful and friendly. Highly recommend the team at Luton

Debbee · 28 May 2024

★★★★★ 1/5

Google

Thanks god a good agent finally i though. Was a bit perplexed at first as of prices ricing up and service going down. However was met by a lad called.bilal, thats the name of kebab shop in bury park lol i though He wasnt much helpfull from my first call up Was he passionate about his job ? Experience was clearly visible Thanks Leader lad

Igor · 15 August 2022

★★★★★ 5/5

Google

If you’re looking for a trustworthy, dedicated, and skilled real estate agent, I highly recommend Malik. He made a potentially stressful process smooth and straightforward. I’ll be reaching out to him for any future house-hunting-related issues

MONISOLA · 19 August 2024

★★★★★ 5/5

Google

I have dealt with LENWELL for a number of years and can honestly say that they are a fantastic company to deal with in every way. Our main point of contact, Holly, is efficient, pleasant and continually goes above and beyond in order to ensure every communication runs as smooth as possible. I have given this company a well deserved solid 5 stars. Well Done to everyone involved with LENWELL and a special thank you to Holly

Gregg · 10 March 2020

★★★★★ 5/5

Google

I cannot recommend Mr. Malik highly enough for his exceptional assistance in helping me find my new home. From the very beginning, he was attentive, knowledgeable, and dedicated to understanding my specific needs and preferences. Mr. Malik's expertise in the local market was invaluable. He presented me with a selection of properties that perfectly matched my criteria, ensuring that every viewing was a productive use of my time. His in-depth knowledge of the area provided me with valuable insights into the neighbourhood and surrounding amenities. Beyond his professional skills, Mr Malik's friendly and approachable demeanour made the entire home-buying process enjoyable. He was always available to answer my questions, provide guidance, and alleviate my concerns. His commitment to ensuring my satisfaction was evident throughout the process. Thanks to Mr. Malik's hard work and dedication, I found the perfect 2-bedroom house that exceeded my expectations. I am truly grateful for his assistance and would wholeheartedly recommend him to anyone searching for a new home.

M · 11 October 2024

★★★★★ 1/5

Google

This company is a joke.. Broken window for 3 months leaving our house insecure.. Reported to them 3 months ago and nothing... There is always some excuse.. There email system is down.. The contractors never sent the quote... The contractor is on holiday for the next 4 weeks... Abysmal service... And they don't seem to care at all.. Even the management well tell you they will sort it and guess what... It's still broken... Stay away.... Fare away

M · 28 July 2019

★★★★★ 5/5

Google

It was really a great experience with leaders. I really like their process to lent you a property! I wanna everyone to visit their website or contact them if somebody is looking for a better and comfort stay. Thank you Bilal for helping me out . I really appreciate that !!!!👍☺️✌️😊 …

Ramanpreet · 27 August 2023

★★★★★ 5/5

Google

Lenwell are a very organised and professional company. We were tasked to carry out a large volume of work on their behalf. The flow of information and communication was clear and concise meaning we were able to carry out our task to the best of our abilities. Holly is always so polite and helpful and is an asset to your company. We would be happy to carry out any further work for Lenwell in the future.

Neil · 10 March 2020

★★★★★ 5/5

Google

The whole process of viewing and moving in was great. Bilal Raqeeb made sure to communicate everything effectively all through out the process and was very helpful with any queries. Highly recommend

Chelsea · 25 September 2024

★★★★★ 5/5

Google

The whole leaders team was so helpful most especially Bilal Raqeeb. He made it easy for me and my partner to meve into our new home, the move in date was on short notice considering we had the credit and background checks and he made sure … More

Annah · 1 May 2025

★★★★★ 5/5

Google

My wife and I would like to thank your property manager Angela Ziemelis for her help and assistance in dealing with some minor problems with one of your rented properties. We own the property next door, but Angela was very effective in solving our problems very quickly. Thank you so much Angela for your help and kindness. kindness.þtttt

Tony · 11 February 2023

★★★★★ 5/5

View Agents

Friendly and Proffessional service

I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called in regards to viewing the property right through to moving in. When I first called to book a viewing, Sarah mentioned other places I may be interested in that I hadn't seen and even got me a viewing the same afternoon. She has been at the end of the phone and email all the time to answer all of my questions and support me through the application process. Sarah is warm and friendly and is very helpful and adaptable in her communication to suit you. The process of becoming a tenant with Lenwell was very quick and easy and all done online so there is no trekking to the office to sign any paperwork, and copies of any paperwork are emailed to you straight away. Great Service, Thanks

Ryan · 17 August 2016

★★★★★ 5/5

View Agents

Excellent support and advice

As a multi-landlord I value the prompt and thoughtful letting service from the Negotiators managed by Richard in the Luton Office. The Property Management team based at Luton are also excellent. I really could praise them all but I particularly deal with Kellie, Julia and Lisa. They are pro-active and I value their advice and opinions especially when there are problems. When we have had problems either with a property maintenance issue or on a few occasions with a tenant, the staff have been a great help to me. Customer service is very well managed by Andrew who is also up to date with all the many and changing regulations which beset the private landlord. Ted C

Ted · 10 November 2015

★★★★★ 5/5

View Agents

Friendly responsive efficient service

We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants and most years our occupancy rate is close to 100%, with negligible void periods between tenants. This takes hard work and enthusiasm from the team. Their management team carry out regular inspection visits/reports during a tenancy and provide a full report when a tenant vacates, arranging whatever is required to ready the property for the next tenant. They are proactive in notifying of changes in legislation and actions required to become compliant, they arrange on our behalf any repairs necessary, coordinating access between contractor and tenant. We find the layout of the regular monthly statements simple and easy to decipher. It would be unrealistic to say that over the years we’ve only had good experiences, but the test of any relationship is how unhappiness is dealt with and this I believe is one of their strengths: if things go wrong, Andrew Schroder is always available to provide a solution or dispense solid advice on dealing with tenant issues.

Serena · 6 November 2015

★★★★★ 5/5

View Agents

FIRST CLASS SERVICE

Abbey Hartwig was the only agent in my area who did any real work, finding multiple properties for me, (as opposed to me contacting estate agents regarding properties that I had found on their books). This was unique! She replied to every phone call, and responded to every email; again, unique. In particular, Abbey went above and beyond liaising with a housing association and a government body regarding a help-to-buy-scheme, having success with the housing association. It felt very much like a personal service, in what otherwise appears to be an impersonal digital industry. It was a pleasure. I cannot commend her or thank her enough!

David · 4 November 2015

★★★★★ 5/5

Google

#Patience, understanding, reliability and commitment# I was about to give up when i stumbled across a letting agency. With not much hope or optimism I ventured in. Greeted by a smile, I began talking. I was sadden as my budget seem dismal but my agent reassured me that everything would be ok. Within minutes my agent found apartments that i coukd choose from. Viewings of the property was physically done and I was home. Thanks Sara.

Kasata · 1 September 2019

★★★★★ 5/5

Google

All I can say is Malik is the best estate agent I have worked with. Ans I owe him a lot. Thanks Malik for all you did.

Abena · 19 November 2024

★★★★★ 5/5

Google

Quick and fast service from Bilal. from the beginning to the end of the process. Best experience on letting with leaders. Thanks Bilal

Frankfurt · 21 December 2024

★★★★★ 5/5

Google

My negotiator was Morgan Cummins. She was very pleasant to deal with, took the time to understand my wife's and my circumstances and found us a really nice place to move into in Luton. I really appreciated her going out of her way to accommodate us. Thanks Morgan!

M · 27 August 2023

★★★★★ 5/5

Google

I had a great experience working with Bilal Raqeeb and the team. They helped manage the property so efficiently and smoothly ! Highly recommended.

Rija · 16 November 2024

★★★★★ 5/5

Google

Malik Miah has been amazing in facilitating my move to my new home. He ensured that the decor was completed to a good standard before I moved in, as he was aware that I was moving from a HMO which didn’t have the most favourable conditions. Thank you for your assistance and exceptional customer service.

Melissa · 13 December 2022

★★★★★ 5/5

Google

I have been with Lenwells for 5 years and my previous experience with other landagents has made me nervous of them but Lenwells always seems to surprise me. They respond to.me very quickly with what I need and are always helpful. I moved recently a purposely stayed with Lenwell because they have been great. Special thanks to Mollie and Lisa who helped me quickly with my issues.

Al · 19 February 2021

★★★★★ 4/5

Google

I appreciate that the company follows due protocol and maintains reliability and transparency in its contracts, as these are qualities I value. That said, the referencing and approval process takes longer time than necessary, which creates difficulties. In addition, it seems that personal circumstances are not always taken into account when gathering references or handling requirements. While I understand the importance of adhering to procedures, a more flexible approach that considers individual situations would make the process more supportive and efficient. However, I commend Malik, for going out of his way to make adjustments whilst still maintaining professionalism. Also for being very kind, supportive and patient. He is a good customer agent.

Onyekachi · 26 August 2025