Lenwell Property Services reviews

★★★★★ 5/5

Google

Bilal Raqeeb was a referral from my friend... He explained, communicated and took me through the journey of getting my apartment with ease.. He was committed to understanding my wants and serving me the best way possible.. Perfect customer service!! Great guy!!

Gabriel · 27 November 2024

★★★★★ 5/5

Google

Caitlin is an absolute asset to your company. I will be continuing the tenant relationship with Caitlin. 5 star customer service, appreciate you very dearly. 🤞😊 …

Emil · 30 March 2026

★★★★★ 5/5

Google

My renting procedure was very easy, thanks to Ralph Wilkinson. Helped give me all the details I needed and answered all my questions as well as made sure the property agreement fit all my needs. He aslo showed me around the property and was very professional and lovely. I also annoyed him and went to the office for help with things in the property, he helped me with that too. Amazing service and very kind staff. Thank you :))PositiveResponsiveness, Quality, Professionalism, Value

Lara · 29 December 2021

★★★★★ 4/5

Google

Bilal Reqeeb was very transparent and forth coming with information in a quick and timely manner. Bilal and the team always answer the phone almost instantly eager to help, they always have time for you and your questions. Really excellent service.

Nathan · 11 November 2024

★★★★★ 5/5

Google

I have been a Lenwell tenant for many years having lived in my property for 14 years. I have always received an excellent service Holly Hayward however has been an asset to Lenwell. She is friendly, professional and gets the job in hand done super quickly! Dean the caretaker is also especially helpful his knowledge of all things maintenance is amazing. I always feel comfortable knowing Dean is on hand to fix/install anything in my home. Thank you Lenwell here's to many more years xPositiveResponsiveness, Quality, Professionalism, Value

Emma · 27 August 2021

★★★★★ 1/5

Google

1. Ioccupy, Lenwell and now leaders, they keep changing their name every year to confuse tenants. 2. After I signed the contract, they changed the price and added 100 pounds per month and gave me another contract. When I confronted them about this with the contract that I had and screenshots/links of their website instead of apologizing, (Richard sharp) rudely said if you can’t afford it, we can find you something cheaper. 3. From first week before I even moved in, they wanted to charge me for repairs that I am not responsible for, when I confronted (Hannah) and asked for the inventory list. She removed the charges and could not provide me with inventory list. 4. Appliances all over the house are broken and they refuse to fix it like dryer and washing machine, broken glass door, broken door to house, broken boiler by ignoring the calls and emails sent to them. 5. No heater or hot water for 3 weeks and last time I called I get told in an indirect way to p**s off by Jasmine. 6. During lockdown one of their agents (malik) entered the house without permission at 6pm with no PPE so he could show the property for a new customer. And then he entered by mistake without knocking on one of the resident’s room while he was sleeping thinking that he moved out, which showed complete disregard of lockdown rules and respect to the safety of the residents. 7. In case of emergency there is no number to call, for example the boiler and hot water broke down and was not fixed for over 3 weeks which made me sick leading to self-isolation and missing 10 days from work. 8. They entered my room without my permission for what they claim is ‘’essential maintenance’’ when I was away at work, and I have valuable stuff missing. 9. As a professional who deals with over 150 customers per day, I am very surprised about their lack communication skills (extremely bad manners), I thought the issue is with me or it’s a case of racism, but I found other residents complaining about the same issue, so I have blocked their number to avoid future conflicts of them being rude over the phone. 10. I managed to find another property to save my life and career, but they refused to give references by not answering phone or email. Conclusion They have very good properties in excellent locations, but their incompetence and bad manners and lack of maintenance or repairs are too bad that you should avoid dealing with them. If you decide you still want to deal with them, take a very good look at the place before paying and test every appliance and equipment before moving in and if something major is broken like a door or window don’t move in or pay before its fixed, because they don’t provide an inventory list and they will charge you for everything that is broken when you are leaving. Google reviews are misleading because they are all positive reviews if you check other websites you will find people complaining about the same things.

Yossef · 24 March 2021

★★★★★ 5/5

Google

My experience was wonderful. I was given the support I needed by friendly staff with sound knowledge of the little details needed to have a seamless letting experience. Malik was my main contact who went out of his way work with my availability and budget. Also Bilal at the office was also quite helpful

Richard · 12 December 2023

★★★★★ 1/5

Google

Inquired about a property to rent, sales agent named Carly was so unprofessional. She made assumptions and decided to act on behave of the owner and refuse to show me the property before I had the chance to show her my finances. As someone who just moved back to the Uk I was hoping renting would be an easy process but Carly at Lenwell made it very difficult and turned me down immediately. This has been the worse experience ever, having dealt with so many real estate companies all over the world I’m shocked at the level of service by Lenwell. I did match the criteria as I agreed to paying 6 months rent up front as suggested by agent, she changed her mind and then say no that won’t work either. So basically there is no way to qualify for a property.

Maryam · 13 November 2020

★★★★★ 5/5

Google

My experience was wonderful. I was given the support I needed by friendly staff with sound knowledge of the little details needed to have a seamless letting experience. Malik was my main contact who went out of his way work with my availability and budget. Also Bilal at the office was also quite helpful

Sheyin · 30 November 2023

★★★★★ 5/5

Google

I have been a Lenwell tenant for many years having lived in my property for 14 years. I have always received an excellent service Holly Hayward however has been an asset to Lenwell. She is friendly, professional and gets the job in hand done super quickly! Dean the caretaker is also especially helpful his knowledge of all things maintenance is amazing. I always feel comfortable knowing Dean is on hand to fix/install anything in my home. Thank you Lenwell here's to many more years x

Emma · 15 August 2020

★★★★★ 5/5

Google

I contacted lenwells regarding an issue with my cooker hood at my property . I received an email from Kim Horsler very quickly and advise me on some steps she would need to help me I responded to her email and she again responded very quickly and managed to solve my problem very quickly and easily. I know if I have any other problems I can contact Kim and her team and they will get it resolved many thanks Kim !

Jamie · 3 July 2020

★★★★★ 5/5

Google

From experience everyone has been very professional and responsive at Lenwell from bottom up. Ive used them for over 7 years I think if not more. Kim has been looking after my property for some time and has usually managed things without my knowledge and just got things done as I live abroad with zero headache and if she can manage anything without my knowledge she does limiting any stress for me she knows when to inform me of anything important and handle any trivial things with Tennent, which is what I appreciate. Shes prompt and professional in sorting things out quickly and efficiently

Sugar · 23 June 2020

★★★★★ 5/5

Google

The team really helped me when I was looking for a property to live in away from my parents during the covid 19 crisis as they were at high risk of catching the virus and being a front line worker for the NHS this was a great concern of mine. They were quick with responses and assisted me with everything from start to finish. Would highly recommend. Thank you Richard, Lisa and the rest of the team for everything, I am so grateful.

Emily · 3 June 2020

★★★★★ 5/5

Google

The property handover process was handled very professionally. The agent was well-organised, clear in communication, and ensured everything was explained properly. The handover was smooth, timely, and stress-free. I really appreciated the support and attention to detail throughout the process.

SaiRam · 13 February 2026

★★★★★ 5/5

Google

Absolutely amazing customer service from Malik. Due to the international move my situation had so many technical and legal formalities that i was worried about the whole process. But i was so lucky that i chose Lenwell luton as my agent. Since day one they had the most professional attitude. I had been to many high street agents before coming to Lenwell but they had the most honest and transparent process. I received the best service they made my international move so easy for me. We relocated from United Sates and it had many hurdles but my agent Malik made it so easy for us. He guided me every step of the way and did all the work for me. Its been months and to this day Malik is so prompt in replying to all my emails. I have emailed him for so many things but he was never fed up of my questions he is the best agent. Extremely professional and polite. The whole team in the office is just amazing Richard sharp and Jordan were amazing. Thank you so much for everything Malik. Highly recommended 5 star service and attitude :)

Somi · 13 March 2020

★★★★★ 5/5

Google

We are electrical contractors carrying out various electrical maintenance work on a property in London on behalf of Lenwells Property management . We have been dealing primarily with Holly Hayward Lenwells property maintenance manager mostly via email and phone. From the very start we found her to be easy to work with. Our communications are always dealt with swiftly and conscientiously, enabling any issues that arise to be resolved quickly and as painless as possible. Holly is a good communicator and acts efficiently with politeness and good humour on every occasion. Lenwell are highly recommended, Holly in particular.

Ray · 10 March 2020

★★★★★ 5/5

Google

I am happy that I chose leaders for my new house .Mr Malik is amazing and he made it faster and easier the whole process for us to move in our new houses.

Simranjeet · 11 November 2024

★★★★★ 5/5

Google

Bilal was outstanding throughout my rental Process. As a first time renting on my own, i had a lot of questions and concerns. Bilal Was patient enough to explain every bit of detail and made sure i was satisfied with my new home. Thank you Bilal

Saba · 29 March 2024

★★★★★ 5/5

Google

Malik Miah has been very supportive and helpful during the processing so far, he was patient enough to explain to me in details and made me understand the necessary thing and also doing them rightly. He’s good at what he does

Ufuoma · 27 June 2024

★★★★★ 5/5

Google

Absolutely amazing customer service from Malik. Due to the international move my situation had so many technical and legal formalities that i was worried about the whole process. But i was so lucky that i chose Lenwell luton as my agent. Since day one they had the most professional attitude. I had been to many high street agents before coming to Lenwell but they had the most honest and transparent process. I received the best service they made my international move so easy for me. We relocated from United Sates and it had many hurdles but my agent Malik made it so easy for us. He guided me every step of the way and did all the work for me. Its been months and to this day Malik is so prompt in replying to all my emails. I have emailed him for so many things but he was never fed up of my questions he is the best agent. Extremely professional and polite. The whole team in the office is just amazing Richard sharp and Jordan were amazing. Thank you so much for everything Malik. Highly recommended 5 star service and attitude :)

Salma · 5 November 2019

★★★★★ 2/5

Google

Very poor management. Problem with shower and window as soon as I moved in. Notified them as soon as I noticed, back in December 2018. 4 months down the line, still not fixed! Contractors keeps coming out for “quotes”, yes different contractors, and then I have to keep chasing them for updates because if you don’t they will not bother contacting you. Hence end of April is near and still nothing fixed! Unbelievably poor communication and shocking management? If you can call that managing. Edit: After Months of waiting, the jobs are finally sorted Things like ordering a new shower head takes a week max and the window took less then 20 mins for the guy to fix. I have had 2 engineers look at the shower in the space of 4-5 months, and 2 engineers to look at the faulty window in the space of 3 months. Says it all really. But i gave it one extra star since these things has been fixed now.

MaMs · 28 July 2019

★★★★★ 5/5

Google

I have used Lenwell to manage three of my rental properties in Luton for many years. Richard and his team have always been extremely professional in the way they have managed the properties. They dealt with all tenant issues that arose and were always on time with the rental payments. They basically removed a lot of the problems that I would otherwise have had if I had been self managing the properties. I would have no hesitation in recommending them to a Landlord.

Jez · 28 July 2019

★★★★★ 5/5

Google

My property have been transferred to Lenwell few weeks ago. I was little bit concern about how they will manage and i didn't have to wait to long to find out ?? my washing machine broke so I called them. On first point of contact lady was a bit not pleasent but when spoke to Peter all went nice and smooth. Contractors who have been send to fixed it were very good. Arranged repair in time. Good communication turn up on time and fixed fairly quickly. Thank you at the moment i happy with service they provide ??

Magdalena · 28 July 2019

★★★★★ 5/5

Google

My friend and I had the view of one of your flat in Harpenden and since we get at your office Sarah was so helpful with us, arranged a view as soon as possible because we were on a rush to move in and she answers all our questions and advice us with everything. With all the process she dedicated time to do the things as quickly as she could and in less than a week we get everything ready to move in. It was a pleasure to work with her, she was excellent and very patient with us.

Sofia · 28 July 2019