Trusted Agent profile · London
Verified
★★★★★
625 reviews across 2 platforms
Unex Tower, 5 Station Street, Stratford, London, E15 1DA
Part of JLL Stratford, see every office.
JLL Stratford's office in London, at Unex Tower, is rated 4.7 out of 5 across 625 reviews on two platforms, including 609 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ...Read all 6 from landlords
Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ...Read all 7 from tenants
JLL are proud to announce the launch of their new office in the heart of Stratford. Located within a stone’s throw of Westfield and Stratford station, our office is the most central of Stratfords estate agents. We know the area well, having contributed to the Olympic Bid and launched several new developments including Stratosphere, Stratford Plaza and Glasshouse Gardens. Our state-of-the-art office will provide a comprehensive suite of services, from sales and lettings to property and portfolio management. The Stratford office opened underneath Stratford Plaza in February 2016. JLL has been associated with some of Stratford most important developments, including iconic Landmarks like Westfield shopping Centre and the Olympic Park, to help our clients unlock the potential of the residential opportunities that Stratford has to offer, we’ve opened a new office at the heart of it all. Our branch offers the following services: Sales Lettings New Homes Residential property management covering Stratford, Bow, Hackney, Homerton, Leyton, Leytonstone, East Village and Forrest Gate. Stratford is a hub of transport offering the Central line, Jubilee line, TFL rail, DLR, National Rail and the introduction of Crossrail in 2018 which continues to increase the popularity of this area. Our local market derives from homeowners and Tenants in the Stratford area and surround making the most of the quick commute to Canary Wharf, the City and West London. With plenty of great restaurants and shopping facilities the area the popularity is consistently on the increase. Located opposite Stratford Station our bespoke office based underneath Unex Tower is perfectly placed for vendors, purchasers, Tenants and Landlords to walk in, with over 2000 sq ft of space we can offer an experience to all of our clients through interactive property displays and video wall. Our property managers for the local area are based in this office which will allow for a better overall experience for our tenants and Landlords, knowing that your point of contact is local this will give many peace of mind. Being the third addition to our east London offices we work closely with our Canary wharf and City teams to ensure that we give the best coverage to all of our clients.
The Trusted Agent 2026 results for JLL Stratford, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleErjana was so great in helping our family relocate back to London in the Stratford area. Couldn’t be more grateful for helping us find the perfect home for our little family. Thanks so much Erjana for your help once again, you’ve been amazing.
5/5
GoogleMy partner and I had to move at the last moment, and Tasif helped us find a place immediately. It's the best apartment I've ever stayed in, and I've lived all over the world. My partner and I are very happy with where we are now, and Tasif made the whole thing easy and low stress. We will be recommending JLL and Tasif to all of our friends in the future.
Hi there, we're very grateful for your 5 star review, it means a lot! Pleased to hear that Tasif has been great at finding perfect match with your new property and we hope you will enjoy living there! Thank you, JLL
5/5
GoogleJust had my first hand experience with JLL, and they are really helpful and fast with their response. I was assisted with Kyle. He’s a fast responder and gives straight forward instructions.
We're delighted that Kyle's responsiveness and clear communication made your experience with us so positive. He will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleKyle at JLL Stratford was fantastic to deal with. He was really responsive throughout and took the time to properly understand what we were looking for. Made the whole process much easier, would definitely recommend.
Thank you so much, Georgia. We're delighted that Kyle could take the time to understand your needs and make the process so smooth for you. Kyle will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
GoogleAmman Ahmed is an amazing property manager! He is quite proactive in responding to my queries and promptly ensures that any issues I report are addressed asap. Really appreciate the support he's been providing me with my rental
Dear Rashi, Thank you for your positive feedback about Amman Ahmed. We're thrilled to hear … More
5/5
GoogleMy experience with JLL Stratford had been exceptional. I cannot thank Suth (my property manager) enough! During my tenancy period, he had been an amazing support from the beginning till the end. Always reachable, always has a positive attitude and always there to help whenever needed. Although I never met him in person, he is like a friend to me. My checkout process had been very smooth as well. Thank you for everything!
Dear Alara, we can't thank you enough for this fantastic review, it means a lot! Great to hear that Suth was supportive, reachable and with positive attitude! He will be very happy to read your comment here, we're certain! Thank you, JLL
5/5
GoogleWe have had great progress with this endless apart hunting thing by the help of JLL and in particular Erjana who is nice and helpful. Hopefully this new apart we located will do as we expect!
Dear Wang, thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that thanks to Erjana, we'll make sure to pass this on to her. Many thanks, JLL
5/5
GoogleOur estate agent, Kyle Yousif, has been very helpful in finding us a place to move. He is always happy to assist with queries and has made transitioning to a new home much easier.
Thank you so much, Riya. We're delighted that Kyle made your transition to a new home so much easier with his helpful and responsive service. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleJLL and especially Tianne Harvey were great help in the search for a flat. She was so hands on and worked around our needs and schedules to ensure we get the right viewings and support.
Dear Jelam, We're glad to hear about your positive experience with JLL, particularly with … More
4/5
GoogleErjana was very helpful, and she was able to squeeze us in for a last-minute viewing. All the paperwork went through as fast as can be expected in the UK. Overall a smooth experience.
Thank you for your positive feedback and kind words for Erjana, we're certain she will be pleased. … More
1/5
GoogleVery unprofessional. Organised a viewing with Gemma at the Stratford office, and on the day she was completely unable to be contacted. No messages or calls had gone through. No prior notice that she would not come to the viewing or that anything had happened to the booking. I travelled over an hour for this viewing only to be ghosted by the agent.
5/5
GoogleI had a wonderful time with Kyle throughout my apartment viewing. He navigates and handle issues smoothly while also being really informative throughout the viewing.
Thank you so much, Muhammad. We're delighted that Kyle provided such informative and professional service during your viewing. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share it.
5/5
GoogleErjana was an excellent letting agent throughout our tenancy process. She was friendly and always helpful whenever we had questions or needed support. We really appreciate her help!
5/5
GoogleSince looking to rent in london has been hard throughout the year, I can't thank Eilis Moloney enough for reaching out to me and arranging viewings and taking everything we were looking for into account. She has delivered excellent service in helping us find the perfect place to rent and is an amazing part of your team.
Dear Zeke, thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We will pass on your kind words on to Eilis too! Thank you, JLL
5/5
GoogleWe dealt with Eilis for the entire process and she was brilliant. Always on time for viewings, answered any and all questions and the best thing was if she didn't know she said she would find out and get back to us which she did. Great agent and would happily deal with her again without hesitation.
Dear Jay, you don't know how much your fantastic feedback means to us here at JLL! Also fantastic to hear that Eilis was brilliant, always on time and great at answering your questions, we're certain she will be pleased to read your comments! Thank you, JLL
5/5
GoogleI had a really positive experience with Kyle as he showed me the apartment. He was extremely friendly and helpful and very quick to respond to queries.
Thank you so much, Anuj. We're delighted that Kyle provided such friendly and responsive service during your viewing. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleTianne has been wonderful throughout our experience! Professional, keen to help and really communicative. She is a real asset to JLL!
Dear Ellie, many thanks for leaving a review for Tianne, I will ensure this is passed on.
5/5
GoogleAt the beginning of this month, my friends and I were in a hurry to move to London, but when my friends and I arrived in London we were told that the appointment to visit had been cancelled, at this time Eilis Moloney was on the scene and …
Dear Min, thank you for sharing your feedback, it means a lot! Fantastic to read your comments here, we'll make sure Eilis will get recognition she deserves! Thank you, JLL
5/5
GoogleMy experience with JLL Stratford has been amazing. Thank you so much Tasif (My JLL manager) for being highly co-operative and understanding during the entire process. We had a lot of questions and request for revisiting the property and Tasif has been able to respond promptly. Definitely would recommend my peers and friends to reach out to JLL to help on the tenancy.
Dear Shauaib, we're so grateful that you took the time out to share your feedback with us! Fantastic to hear that Tasif has helpful and responsive and we're certain he will appreciate your kind words. Thank you, JLL
5/5
GoogleWe secured a flat with JLL and Eilis was our lettings consultant. She was friendly, very accommodating and explained everything to us thoroughly and would definitely recommend her :)
Dear Katrina, thank you for your feedback on your experience with Eilis, our lettings consultant. We're glad to hear that she was friendly, accommodating, and provided thorough explanations throughout your flat-securing process. Your … More
5/5
GoogleI recently completed a property purchase with the help of Marco Cardin who was an excellent guide through the entire process. He always got things sorted promptly, he gave me a great recommendation for a solicitor and I felt well cared for on a personal level as well. He even went the extra mile to sort out debt on the heating meter with the seller after the purchase had completed. I can strongly recommend Marco to anyone wanting to buy or sell a property in Stratford!
Dear Andreas, Thank you for the 5* Google Review and for taking the time to share your feedback. It makes it all the more worthwhile to the team when their service has been acknowledged and it is fantastic to hear that Marco has demonstrated his knowledge, professionalism and was very helpful during the purchase process. We hope you will enjoy your new home and we will make sure to pass these comments on to him. Thank you, JLL Stratford Team
5/5
GoogleJLL was completely professional, and especially Tianne really helped me find a new place to rent according to my needs within my budget very quickly. Would highly recommend!
Thank you for your 5 star review, it means a lot! Many thanks, JLL
5/5
GoogleEilis was an amazing partner to me in this whole process!! Super helpful and honest on the apartment and answered all of my questions. As someone who has just moved over to London from NY - I have very limited knowledge of the real estate …
Dear Denia, we're very grateful for your feedback! Great to hear that Eilis was very helpful, honest and able to answer all the questions! We hope you will enjoy London and your new home! Many thanks, JLL
3/5
GoogleWe worked with Tasif from JLL Estate Agent and he was able to address all our queries and was happy to help when needed. But when we moved to the flat there were several challenges and helped received from JLL team was next to negligible. …
Dear Akansha, thank you for your kind comments regarding Tasif and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Thank you, JLL
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Paul wrote: "Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ..."
7 reviews from tenants, rated 4.4 out of 5 on average. For example, LM wrote: "Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ..."
Yes. In The Trusted Agent 2026 awards: JLL Stratford, London won Trusted Agent.
Send JLL Stratford a message.
