Trusted Agent profile · London
Verified
★★★★★
625 reviews across 2 platforms
Unex Tower, 5 Station Street, Stratford, London, E15 1DA
Part of JLL Stratford, see every office.
JLL Stratford's office in London, at Unex Tower, is rated 4.7 out of 5 across 625 reviews on two platforms, including 609 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ...Read all 6 from landlords
Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ...Read all 7 from tenants
JLL are proud to announce the launch of their new office in the heart of Stratford. Located within a stone’s throw of Westfield and Stratford station, our office is the most central of Stratfords estate agents. We know the area well, having contributed to the Olympic Bid and launched several new developments including Stratosphere, Stratford Plaza and Glasshouse Gardens. Our state-of-the-art office will provide a comprehensive suite of services, from sales and lettings to property and portfolio management. The Stratford office opened underneath Stratford Plaza in February 2016. JLL has been associated with some of Stratford most important developments, including iconic Landmarks like Westfield shopping Centre and the Olympic Park, to help our clients unlock the potential of the residential opportunities that Stratford has to offer, we’ve opened a new office at the heart of it all. Our branch offers the following services: Sales Lettings New Homes Residential property management covering Stratford, Bow, Hackney, Homerton, Leyton, Leytonstone, East Village and Forrest Gate. Stratford is a hub of transport offering the Central line, Jubilee line, TFL rail, DLR, National Rail and the introduction of Crossrail in 2018 which continues to increase the popularity of this area. Our local market derives from homeowners and Tenants in the Stratford area and surround making the most of the quick commute to Canary Wharf, the City and West London. With plenty of great restaurants and shopping facilities the area the popularity is consistently on the increase. Located opposite Stratford Station our bespoke office based underneath Unex Tower is perfectly placed for vendors, purchasers, Tenants and Landlords to walk in, with over 2000 sq ft of space we can offer an experience to all of our clients through interactive property displays and video wall. Our property managers for the local area are based in this office which will allow for a better overall experience for our tenants and Landlords, knowing that your point of contact is local this will give many peace of mind. Being the third addition to our east London offices we work closely with our Canary wharf and City teams to ensure that we give the best coverage to all of our clients.
The Trusted Agent 2026 results for JLL Stratford, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleKyle was super helpful in showing us around different flats and was very informed, answering all our questions. Maria and Kyle made the whole move in process much easier than it could have been and they were very accommodating. I would 100% recommend JLL as we are very happy in our new home.
5/5
GoogleKeen on helping and very friendly, thank you Tianne Harvey
Thank you so much, Stylianos. We're delighted that Tianne Harvey provided such helpful and friendly service. She'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
GoogleWe have just moved in and after a difficult situation that arised are really happy with the property and the service. Erjana was really helpful in answering all our questions asap and really helped when we had to change some requirements. I would definitely recommend her and JLL to friends and family!
Dear Kush, Thank you for your positive feedback about Erjana and our service. We're glad to … More
5/5
GoogleWe had a great experience with Erjana from JLL Stratford. She was really helpful and friendly from showing us the apartment to guiding us through the documents we needed to start the tenancy. Everything went smoothly thanks to her support. Highly recommend!
What lovely feedback to receive, many thanks for taking the time to leave a review.
5/5
GoogleTianne is a star! She was a great help in finding our clients stunning properties in Stratford. She is incredibly professional and prompt, thanks again!
Thank you for leaving such lovely feedback for Tianne.
5/5
GoogleTiannes has been very helpful. good communications and fast response
Thank you so much, Theo. We're delighted that Tianne provided such helpful and responsive service. She'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
GoogleKyle was incredibly responsive and helpful!
Thank you so much, Akino. We're delighted that Kyle was so responsive and helpful throughout your experience. Kyle and the Stratford team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleI’ve recently worked with Gytis Serikovas from JLL Stratford’s office on securing my partner’s and my new apartment. Straight from the beginning, while touring the apartments, Gytis was a very warm, nice, and helpful person. He gave us the …
Dear Dawid, Thank you for your detailed and positive review of Gytis Serikovas from our … More
5/5
GoogleTianne Harvey was very helpful with process
Thank you so much, Mihir. We're delighted that Tianne was able to guide you through the process so effectively. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleI had a fantastic experience with Tianne as my letting agent. She was professional, friendly and attentive to my needs. She quickly found me a lovely place and kept me informed throughout the process, making everything smooth and stress-free. I highly recommend Tianne for her dedication and excellent service!
Thank you for your wonderful feedback. We're delighted to hear about your fantastic experience with Tianne as your letting agent. It's great to know that she … More
5/5
GoogleWe had a great experience with Erjana while searching for our rented home in London. She was professional, friendly and helpful throughout the process. What we appreciated most was that she wasn’t pushy and let us make decisions at our own pace. We’re very happy and highly recommend Erjana.
Dear Sarah, We're delighted to hear about your great experience with Erjana. Her professional, friendly, and helpful approach, along with allowing you to make decisions at … More
5/5
GoogleI had an outstanding experience with JLL, thanks to the exceptional support from Tianne. From start to finish, the entire process was incredibly smooth and professional. Tianne was responsive, efficient, and always ready to assist with any …
Dear Eric, brilliant feedback to receive. Many thanks for taking the time to leave a review.
5/5
GoogleWe were fortunate to have Eilis as our agent and Amman as our property manager at JLL. They are available to assist with any questions or issues we encounter. We recommend Eilis and Amman at JLL for anyone looking for reliable real estate agent and property manager.
Dear Anna, We really appreciate you having taken the time to post this review. It makes it … More
5/5
GoogleI had the pleasure of working with Eilis from JLL Stratford, and I couldn't be more impressed! From the start, her communication was exceptional, always prompt, clear, and genuinely attentive. Eilis made the leasing process not only …
Dear Laura, Thank you for taking the time to leave us a 5* review. Your opinion is valued … More
5/5
GoogleTianne was great help in assisting us with securing our rental property! We can’t wait to move in and wouldn’t have been doing without her!
Thank you for leaving such positive feedback.
5/5
GoogleI had a really great experience with JLL, especially Tasif. When the unit I was interested in went off the market, he was quick to find me another that I loved and I’m now living in. He made the process easy from start to finish!
Dear Sara, We're very pleased you have received 5 star service thanks to Tasif. We're … More
5/5
GoogleMany thanks to Tasif for his help! I was looking for somewhere to rent in a hurry before I started work and Tasif was so helpful with helping me secure an apartment and answering any questions I had too despite the short notice!
Dear Amelia, thank you for taking the time and leaving us 5 star review, our teams work very hard to make sure they deliver 5 start service and we're pleased to read you have experienced this thanks to Tasif, we'll make sure to share you kind words with him. Thank you, JLL
5/5
GoogleTianne is very helpful, friendly, responsive and a great agent to work with. She helped me find right property quickly and arranged all communications and process with the landlord well. Definitely going back to her for further property search.
5/5
GoogleSuth is an incredible account manager and goes out of his way to support me and fix problems at the apartment (even when I’m busy or not in the city). He is absolutely amazing and keeps me posted of all ongoings! Thank you JLL Stratford!
Dear Susanna, thank you for taking the time to write a review, I will ensure this is fed back to Suth.
5/5
GoogleI have been assisted by Tianne. She has been a great host and has helped with every paperwork and fulfilled all my demands. I would suggest you all to contact her and get your living sorted.
Thank you so much, Afia. We're delighted that Tianne provided such excellent support with your paperwork and requirements. She will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleI had a really positive experience with Tianne during my property search. She was patient, answered all my questions, she provided me with so much reassurance during the process. I’m looking forward moving into my new home!
Thank you so much, M K. We're delighted that Tianne provided such excellent support during your property search. Her patience and reassurance throughout the process truly reflects the care we strive to deliver. We really appreciate you taking the time to share your experience.
5/5
GoogleAmman Ahmed has been an excellent property manager. He consistently responds promptly and ensures that any issues I report are addressed without delay. His proactive follow-ups and dedication to resolving problems make a significant difference. I truly appreciate his professionalism and reliability.
Dear Rexford, Thank you for your positive feedback about Amman Ahmed. We're pleased to hear that he has been an excellent property manager, consistently providing prompt … More
4/5
GoogleUpdate 2025: Tianne from Lettings was brilliant in helping me secure a new apartment and move out earlier than my contract end date as she was sure she could find another …
Dear Elizabeth, Thank you for taking the time to leave a lovely review regarding Tasif, great to hear his was friendly and professional. Thank you, JLL
5/5
GoogleErjana was so great in helping our family relocate back to London in the Stratford area. Couldn’t be more grateful for helping us find the perfect home for our little family. Thanks so much Erjana for your help once again, you’ve been amazing.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Paul wrote: "Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ..."
7 reviews from tenants, rated 4.4 out of 5 on average. For example, LM wrote: "Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ..."
Yes. In The Trusted Agent 2026 awards: JLL Stratford, London won Trusted Agent.
