Trusted Agent profile · London
Verified
★★★★★
625 reviews across 2 platforms
Unex Tower, 5 Station Street, Stratford, London, E15 1DA
Part of JLL Stratford, see every office.
JLL Stratford's office in London, at Unex Tower, is rated 4.7 out of 5 across 625 reviews on two platforms, including 609 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ...Read all 6 from landlords
Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ...Read all 7 from tenants
JLL are proud to announce the launch of their new office in the heart of Stratford. Located within a stone’s throw of Westfield and Stratford station, our office is the most central of Stratfords estate agents. We know the area well, having contributed to the Olympic Bid and launched several new developments including Stratosphere, Stratford Plaza and Glasshouse Gardens. Our state-of-the-art office will provide a comprehensive suite of services, from sales and lettings to property and portfolio management. The Stratford office opened underneath Stratford Plaza in February 2016. JLL has been associated with some of Stratford most important developments, including iconic Landmarks like Westfield shopping Centre and the Olympic Park, to help our clients unlock the potential of the residential opportunities that Stratford has to offer, we’ve opened a new office at the heart of it all. Our branch offers the following services: Sales Lettings New Homes Residential property management covering Stratford, Bow, Hackney, Homerton, Leyton, Leytonstone, East Village and Forrest Gate. Stratford is a hub of transport offering the Central line, Jubilee line, TFL rail, DLR, National Rail and the introduction of Crossrail in 2018 which continues to increase the popularity of this area. Our local market derives from homeowners and Tenants in the Stratford area and surround making the most of the quick commute to Canary Wharf, the City and West London. With plenty of great restaurants and shopping facilities the area the popularity is consistently on the increase. Located opposite Stratford Station our bespoke office based underneath Unex Tower is perfectly placed for vendors, purchasers, Tenants and Landlords to walk in, with over 2000 sq ft of space we can offer an experience to all of our clients through interactive property displays and video wall. Our property managers for the local area are based in this office which will allow for a better overall experience for our tenants and Landlords, knowing that your point of contact is local this will give many peace of mind. Being the third addition to our east London offices we work closely with our Canary wharf and City teams to ensure that we give the best coverage to all of our clients.
The Trusted Agent 2026 results for JLL Stratford, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHad a great experience moving with JLL, Eilis was extremely helpful and supported us through the whole process. Would recommend to anyone looking in the area!
Dear Ani, thank you for taking the time and leaving 5 star review, great to hear Eilis was helpful and supportive throughout the rental process! Many thanks, JLL
5/5
GoogleGytis is hands down the BEST letting agent I’ve ever dealt with whilst living in London. So professional and proficient in responding and a massive help. couldn’t recommend more
Dear Grace, that is lovely feedback to receive. I will ensure this is passed on to Gytis - many thanks.
5/5
GoogleAll good in general, kind people and trying to help people. Answers your questions about flat
Thank you so much, Yunus. We're delighted that our team could assist you with your questions and provide the support you needed. We truly appreciate you taking the time to share your experience.
5/5
GoogleLast minute, looking for an accommodation as a student for immediate move in. They didn’t have anything available, however, the costumer service was AMAZING. Ariana was a big help, she was informative, provided great advice, professional, and overall made this chaos a little easier to handle.
5/5
GoogleWe had a great experience with Kyle I messaged him in the morning and by noon he had already found me a flat and arranged the viewing promptly. Very helpful and good communicator. Would highly recommend.
Thank you for sharing your feedback, Ellie. We're delighted that Kyle provided such efficient and helpful service in finding your flat. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
GoogleErjana was amazing! professional, responsive, and made the whole moving process smooth and stress-free. Highly recommend!
What a wonderful review, thank you for taking the time to leave feedback and we hope you enjoy living in your new home.
5/5
GoogleHad a great experience getting sorted moving in my new flat. Wanted to highlight how helpful and efficient Eilis Moloney was in helping and guiding me through my referencing. Whenever I had a problem or a question, Eilis was on hand within …
Dear Eoghan, we're very grateful that you shared your feedback with us! We're thrilled to hear that you've been looked after well by Eilis ans that she was helpful and efficient, we'll make sure to pass on your kind words. Thank you, JLL
5/5
GoogleI Worked with Tasif to rent a property in Stratford. He was professional and knew a lot about the property to help us make an informed decision on the offer. Throughout the signing and moving process his communication was clear and prompt. …
Dear Andrew, we can't thank you enough for such a lovely feedback! Pleased to hear that Tasif has been professional and helpful and you would be happy to recommend him for others. Thank you, JLL
5/5
GoogleEilis is a 'Rock star!' I just moved to the UK from abroad and looking for my first place. She guided and helped me through the process at every turn and responded to my concerns promptly. She was very instrumental in finding solutions …
Dear Michael, we can't thank you enough for your 5 star review. Thank you for your kind words about Eilis too, we're certain she will be very pleased! Thank you, JLL
5/5
GoogleErjana is a literal Angel, from the moment I spoke to her over the phone she put me at ease. Moving out for the first time I had so many questions which she was more than happy to answer no matter the time! Her communication was impeccable …
5/5
GoogleHad a excellent experience with Eilis on our leasing of our flat. We had a lot of questions and that Eilis was able to provide promptly. She was very experience and well verse in her field in dealing with us. Would definitely working with her in the future!
Dear Dato, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. We'll make sure Eilis will receive your feedback. Thank you, JLL
5/5
GoogleEilis Moloney has been incredible, I have been on the hunt for a place to stay and Eilis assisted me effortlessly in finding the most beautiful property I’ve seen thus far. Not only was the viewing seamless but her ability to walk me through everything I needed to know about the building and my tenancy reflected her ability to deliver high standard walkthroughs from beginning to end. She has been extremely organised and diligent when liaising with me about the property and ensuring that the process is swift in my favour. Thank you!!
5/5
GoogleI have let my property to JLL for over 5 years. Suth has been my property manager throughout. I cannot thank him enough. He has always been reachable, received prompt replies from him and he has been incredibly professional throughout. …
Thank you for your kind words Anup, it means a lot! Pleased to hear that Suth has been always reachable, prompt to reply and professional, we'll make sure to pass this on to him! Thank you, JLL
5/5
Googlethe property agent Tianne who assisted me for renting a flat is good. All the process before moved in was smooth and Tianne is a nice person that really warm hearted and enthusiastic. Looking forward the same good experience after moved in!
5/5
GoogleEilis was so helpful and lovely! She was so easy to talk to and had all the answers to my questions on the property I viewed. We then proceeded to place an offer on the property where she was so quick and helpful with the process and made the whole experience easy and quick.
5/5
GoogleEilis has been very supportive in not only viewing experience but also on multiple questions and requests that we had. She has been patient, kind and professional in responses, which helped us securing our new flat. Very proactive in …
Dear Harshit, Thank you for your kind comments regarding Eilis and your 5* review. We are grateful that you have taken the time to leave a review and we hope you will enjoy your new home! Thank you, JLL
5/5
GoogleWe worked closely with Eilis Moloney from the JLL team to find a rental and had a wonderful experience. Eilis was warm, understanding, very helpful and thorough. She understood our needs well. I particularly liked that unlike many property …
Dear Ayamma, thank you for taking the time to leave a lovely review for Eilis, our teams work very hard to deliver 5 star service and we're very pleased to hear we have achieved this. Thank you, JLL
5/5
GoogleWe have a heartwarming and supportive experience with Khanh Bui of JLL Stratford who assisted our family in buying a 3 bedroom apartment. The arrangement of viewing several times of the same flat was exceptional. Khanh is responsive to …
Dear Sandy, it's not every day that we receive feedback as detailed and thoughtful as yours! Your comments has given us valuable insight into the service that we provide and we'll make sure Khanh will get the recognition she deserves! Thank you, JLL
5/5
GoogleMs Eilis Moloney is a professional agent who not only gives me and my family comprehensive information and advice on the properties, the facilities and the environment, but she is also quick at answering all the questions we have. Her …
Dear Travis, we're very grateful for your 5-star review, it means a lot! Fantastic to hear that Eilis has been professional & quick to answer, we're certain your review will make her day! Thank you, JLL
5/5
GoogleIt was a real pleasure working with Gytis! This has been one of my best experiences with a lettings consultant. From day one, Gytis was very attentive and a pleasure to work with. At each step, he made sure I understood the renting terms …
5/5
GoogleEilis has been such an amazing agent to work with - she helped us secure our dream property and throughout the entire process has been communicative, prompt, and extremely helpful. Couldn’t ask nor have worked with a better agent and we look forward to settling into our new home :-) Thank you Eilis!
5/5
GoogleMy experience with JLL Stratford had been exceptional. I cannot thank Suth (my property manager) enough! During my tenancy period, he had been an amazing support from the beginning till the end. Always reachable, always has a positive …
Dear Alara, we can't thank you enough for this fantastic review, it means a lot! Great to hear that Suth was supportive, reachable and with positive attitude! He will be very happy to read your comment here, we're certain! Thank you, JLL
5/5
GoogleVery helpful in all the steps of finding a new home for me
Thank you so much, Auliyah. We're delighted that the team provided such helpful service throughout your search for a new home. We truly appreciate you taking the time to share your experience.
1/5
GoogleErjana was initially very helpful, but the overall experience was disappointing. The terms of the offer changed after our offer was accepted (that too after 3 days of radio silence) leading to a lot of back and forth. This was frustrating …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Paul wrote: "Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ..."
7 reviews from tenants, rated 4.4 out of 5 on average. For example, LM wrote: "Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ..."
Yes. In The Trusted Agent 2026 awards: JLL Stratford, London won Trusted Agent.
