Trusted Agent profile · London
Verified
★★★★★
625 reviews across 2 platforms
Unex Tower, 5 Station Street, Stratford, London, E15 1DA
Part of JLL Stratford, see every office.
JLL Stratford's office in London, at Unex Tower, is rated 4.7 out of 5 across 625 reviews on two platforms, including 609 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ...Read all 6 from landlords
Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ...Read all 7 from tenants
JLL are proud to announce the launch of their new office in the heart of Stratford. Located within a stone’s throw of Westfield and Stratford station, our office is the most central of Stratfords estate agents. We know the area well, having contributed to the Olympic Bid and launched several new developments including Stratosphere, Stratford Plaza and Glasshouse Gardens. Our state-of-the-art office will provide a comprehensive suite of services, from sales and lettings to property and portfolio management. The Stratford office opened underneath Stratford Plaza in February 2016. JLL has been associated with some of Stratford most important developments, including iconic Landmarks like Westfield shopping Centre and the Olympic Park, to help our clients unlock the potential of the residential opportunities that Stratford has to offer, we’ve opened a new office at the heart of it all. Our branch offers the following services: Sales Lettings New Homes Residential property management covering Stratford, Bow, Hackney, Homerton, Leyton, Leytonstone, East Village and Forrest Gate. Stratford is a hub of transport offering the Central line, Jubilee line, TFL rail, DLR, National Rail and the introduction of Crossrail in 2018 which continues to increase the popularity of this area. Our local market derives from homeowners and Tenants in the Stratford area and surround making the most of the quick commute to Canary Wharf, the City and West London. With plenty of great restaurants and shopping facilities the area the popularity is consistently on the increase. Located opposite Stratford Station our bespoke office based underneath Unex Tower is perfectly placed for vendors, purchasers, Tenants and Landlords to walk in, with over 2000 sq ft of space we can offer an experience to all of our clients through interactive property displays and video wall. Our property managers for the local area are based in this office which will allow for a better overall experience for our tenants and Landlords, knowing that your point of contact is local this will give many peace of mind. Being the third addition to our east London offices we work closely with our Canary wharf and City teams to ensure that we give the best coverage to all of our clients.
The Trusted Agent 2026 results for JLL Stratford, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleLottie and Maria have been absolutely fantastic throughout the entire rental process. They were incredibly efficient, responsive, and proactive, which made everything smooth and stress-free and saved me a great deal of time. …
Brilliant feedback to receive, many thanks.
5/5
GoogleGytis was kind and caring through out our journey. Wish him great success in future.
Dear Usama, thank you for your feedback - I will make sure this is fed back to him.
5/5
GoogleTianne was amazing! She made finding a place so easy and was super helpful every step of the way. I’d definitely recommend her to anyone looking for a home. 👍🏻 …
5/5
GoogleEilis was fantastic in helping us with our search for a new home in Stratford. She was always friendly, helpful and communicative and went the extra mile for sure! …
Dear Adam, we're very grateful for your feedback, thank you for giving a shout out to Elis too, we're certain she will be very pleased to read your comments. Thank you, JLL
5/5
GoogleHad a great experience with JLL Stratford thanks to Eilis who was always very responsive over phone and email. The whole process was quick and smooth with no issues. Overall an excellent standard of service.
Dear Christopher, thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure Eilis receives the recognitions she deserves. Many thanks, JLL
5/5
GoogleTasif is really professional. Amman is really professional as well!
Thank you for your 5 star rating!
5/5
GoogleGytis was an extremely helpful agent throughout the renting process
Dear Harkarun, we're very grateful for your 5 star review, it means a lot! Many thanks, JLL
5/5
GoogleI had the pleasure of working with Erjana recently, and I cannot recommend her highly enough. From start to finish, she provided continuous support and expert guidance that made the entire process incredibly smooth. …
Thank you for leaving such positive feedback.
5/5
GoogleErjana has been absolutely amazing from the initial viewing till the completion of the tenancy agreement. She has been super responsive, transparent and very helpful throughout the whole renting process. Thanks to her this has been a stress-free and seamless experience.
5/5
GoogleEilis has been incredibly friendly, helpful, and responsive in helping me secure a new rental. Unlike past agents, who made me feel pressured and uncertain, Eilis was open, honest, and made me feel in control of my decision. Thank you! :)
5/5
GoogleI lived in a JLL rented apartment for over 5 years and Suth was always fast to respond and excellent sorting out any issues that arose. Overall great experience with renting via JLL.
Dear Michael, we're very grateful for your feedback! Fantastic to hear that Suth was helpful throughout your tenancy and you had great experience overall! Thank you, JLL
5/5
GoogleAmazing support from the first contact until the end of tenancy. The apartment was exactly as described. Huge thanks to Erjana Metra and to Chris Chan for their huge support all the time.
Dear Ali, thank you for your 5 star review and kind words for Erjana and Chris, we'll make sure they get the recognition they deserve. Thank you, JLL
5/5
GoogleI’ve been lucky enough to have a fantastic experience finding my new flat with the help of Tianne Harvey. Throughout the process from start to finish Tianne has been fab, always really efficient and helpful answering my millions of questions! 10/10 recommend.
5/5
GoogleThat was the smoothest customer experience ever! Eilis understood precisely what I wanted, found the perfect place within days, and got it for me. I could not recommend her enough. Great work!
Dear Louisa, thank you for this lovely feedback! We are thrilled to hear that Eilis was great at helping with your search and you would not hesitate to recommend her! We will make sure to pass this on to her! Thanks, JLL
5/5
GoogleWe are very happy having JLL the last years. Tay is the most helpful properly manager we have ever had. She is very professional and always keen to assist us. Highly recommended.
Dear Elena, we're very grateful for your 5 star review & we're certain Tay will appreciate your kind words! Many thanks, JLL
5/5
GoogleI own a flat in London which is overlooked by the JLL team at Stratford. I live overseas BUT the ppl at JLL are extremely professional and do whats necessary so I dont have to worry. One particular staff is goes beyond his way to do his job is Suth. His response time and quick thinking never ceases to surprise me. So Suth, a big thank you. And because of ppl like you, my next flat will be managed by JLL too.
Dear Nash, it makes our day to hear that we were able to provide you 5 star service! Thank you for your kind words for Suth too, pleased to hear he has been quick to respond and you can trust him! Best wishes, JLL
5/5
GoogleViewing the property and handling the paperwork for renting with Tasif was a breeze with no uncertainties or confusions. Based on this experience I would be happy to check JLL's offerings again.
Dear Anssi, we sincerely appreciate you taking the time to share with us your experience at JLL! Great to hear that thanks to Tasif renting process was easy and smooth! We'll make sure to pass this on to him. Thank you, JLL
5/5
GoogleTasif was great during my search for a new apartment. Really helpful and responsive to any questions or support I needed. Highly recommend when looking for a place to rent in Stratford.
Dear Michael, Thank you for taking the time out to leave such a great review! We're certain Tasif will appreciate your kind words! Thank you, JLL
5/5
GoogleGreat service, Tasif was very helpful
Thank you for your 5 star rating!
5/5
GoogleErjana was amazing when showing us the flat that we wanted to rent and guiding us through the renting process. We saw many other options with other renting companies, but no one was as helpful as her. She was patient, kind and transparent, …
Dear Nadir, we're very grateful for your 5 star review and your kind words for Erjana. Fantastic to hear she patient, kind and transparent and we're certain this feedback will make her day! Thank you, JLL
5/5
GoogleExcellent work from Kyle Yousif, he is very kind and helpful!!
Thank you so much, Electra. We're delighted that Kyle provided such kind and helpful service. Kyle and the Stratford team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleIt was a fantastic experience working with JLL and specifically Tianne Harvey who provided exceptional service right from initial contact through to a very helpful viewing and on to the prompt and professional guidance throughout the whole renting process. I highly recommend JLL and thank you very much Tianne!
Dear Robert, thank you for your five star review. I will ensure this is passed on to Tianne.
5/5
GoogleSo far within the viewing and holding process both Tasif and Eilis have been very responsive and incredibly helpful. Eilis was very transparent and clear about the process on the phone.
Dear Jack, thank you for taking the time and leaving us 5 star review, it means a lot! Many thanks, JLL
5/5
GoogleI recently leased an apartment through JLL and worked with Eilis and Erjana, who were extremely professional, courteous, and prompt in their communication. I wholeheartedly recommend both of them and JLL!
Dear Rita, we're very pleased you've received 5 star service from us, it means a lot! We'll make sure Erjana and Eilis gets the recognition they deserve. Best wishes, JLL
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Paul wrote: "Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ..."
7 reviews from tenants, rated 4.4 out of 5 on average. For example, LM wrote: "Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ..."
Yes. In The Trusted Agent 2026 awards: JLL Stratford, London won Trusted Agent.
