Trusted Agent profile · London
Verified
★★★★★
625 reviews across 2 platforms
Unex Tower, 5 Station Street, Stratford, London, E15 1DA
Part of JLL Stratford, see every office.
JLL Stratford's office in London, at Unex Tower, is rated 4.7 out of 5 across 625 reviews on two platforms, including 609 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Send JLL Stratford a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ...Read all 6 from landlords
Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ...Read all 7 from tenants
JLL are proud to announce the launch of their new office in the heart of Stratford. Located within a stone’s throw of Westfield and Stratford station, our office is the most central of Stratfords estate agents. We know the area well, having contributed to the Olympic Bid and launched several new developments including Stratosphere, Stratford Plaza and Glasshouse Gardens. Our state-of-the-art office will provide a comprehensive suite of services, from sales and lettings to property and portfolio management. The Stratford office opened underneath Stratford Plaza in February 2016. JLL has been associated with some of Stratford most important developments, including iconic Landmarks like Westfield shopping Centre and the Olympic Park, to help our clients unlock the potential of the residential opportunities that Stratford has to offer, we’ve opened a new office at the heart of it all. Our branch offers the following services: Sales Lettings New Homes Residential property management covering Stratford, Bow, Hackney, Homerton, Leyton, Leytonstone, East Village and Forrest Gate. Stratford is a hub of transport offering the Central line, Jubilee line, TFL rail, DLR, National Rail and the introduction of Crossrail in 2018 which continues to increase the popularity of this area. Our local market derives from homeowners and Tenants in the Stratford area and surround making the most of the quick commute to Canary Wharf, the City and West London. With plenty of great restaurants and shopping facilities the area the popularity is consistently on the increase. Located opposite Stratford Station our bespoke office based underneath Unex Tower is perfectly placed for vendors, purchasers, Tenants and Landlords to walk in, with over 2000 sq ft of space we can offer an experience to all of our clients through interactive property displays and video wall. Our property managers for the local area are based in this office which will allow for a better overall experience for our tenants and Landlords, knowing that your point of contact is local this will give many peace of mind. Being the third addition to our east London offices we work closely with our Canary wharf and City teams to ensure that we give the best coverage to all of our clients.
The Trusted Agent 2026 results for JLL Stratford, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGreat thanks to Eilis of JLL Stratford being passionate and supportive and really helpful, took us viewing every apartment we interested in and helped us to complete forms and other documents.
Dear Sivilla, Thank you for taking the time to share your experience with us, it means a lot! We'll make sure Eilis gets the recognition she deserves. Thank you, JLL
1/5
GoogleAbsolute crooks. Left us with no hot water/heating and a front door with a broken lock for 4 days when we moved in and have refused to reimburse us even though they violated the tenancy agreement. Refused to fix badly damaged walls when we …
Dear Anna, We're sorry to read your comments here and are concerned about the issues you've … More
5/5
GoogleVery happy with the service. Tasif Mahmood has been very helpful throughout the process, provided detailed description of the property, kind enough to resolve all our queries. Was very professional.
Dear Syed, thank you for your 5 star review and kind words for Tasif! Best wishes, JLL
5/5
GoogleMy experience with JLL Stratford was splendid. Kyle helped us view multiple properties. He was responsive, communicative and explained all the necessary details thoroughly. The properties were also of pristine quality. Overall, JLL Stratford's communication and transparency is what stood out for me and I would highly recommend them.
5/5
GoogleSimply Brilliant! We had a tenancy with another agency, of which fell through after paying deposit and agreement, we got in contact with JLL about one we had seen close by, was greeted by Gytis the Monday evening, was very kind and helpful, …
Thank you for sharing your outstanding experience with JLL. We're thrilled to hear that Gytis provided such exceptional service, especially after your disappointing experience with another agency. It's wonderful to know that Gytis went … More
5/5
GoogleMs Tay Hussien of JLL London, thank you kindly. Being an overseas landlord can be challenging and thank goodness I have JLL London looking after my property. Ms Tay is efficient, courteous and professional. It’s a relief knowing you have a great team looking after you!
Hi there, thank you for this excellent review, it means a lot to us! Pleased to hear that you've been looked after well and that Tay has been professional and efficient. … More
5/5
GoogleKyle is super friendly, helpful and professional
5/5
GoogleTasif is consistently brilliant! I have worked with him on a number of occasions to find my clients properties. Responsive, professional, friendly, honest and most importantly gets the job done. He is a huge asset to JLL.
5/5
GoogleAlthough the flat we were interested in the first place was not eventually fit for our requirements, Erjana found a different one which was even better (not just one but from different perspectives: transport, shared space, rooms, communal area) and within our budget. We have recently moved in and enjoying our new home!
Dear Tetiana, Thank you for sharing your experience with Erjana. We're pleased to hear that despite the initial flat not meeting your requirements, Erjana was able to find … More
5/5
GoogleBeen letting with JLL for about 10 years and recently had cause to seek some guidance regarding a legal matter - the team were excellent in raising potential outcomes and allowing me to make the right decision. The current lettings team are …
What lovely feedback to receive. Many thanks for taking the time to leave a review.
5/5
GoogleTasif was friendly, prompt, and patient. Was proactive in assisting us when we had some troubles getting through with referencing for our new flat. 5 star service and great customer satisfaction! We appreciate your hard work!
5/5
GoogleWorked with Eilis for my flat rental and was a really pleasant experience! Speedy replies, responsible updates and spot-on answers to all my questions, can’t ask more really!
Hi there, we're very grateful for your 5 star review. We'll make sure to pass your kind words on to Eilis. Thank you, JLL
1/5
GoogleIf I can give 0 star, I would definitely do it. First of all everything was perfect when me and my friends were renting a 3 bedroom flat through JLL with Eilis, after 6 months we needed to leave the city …
Dear Efe, thank you for your comment and feedback. As you decided to terminate contract earlier than originally agreed, JLL and your landlord tried to accommodate you as much as possible. However you left property without fulfilling your … More
5/5
GoogleErjana from JLL went above and beyond to get me and my partner the desired property. She is very responsive and has outstanding communication. She is also very professional and reliable. She took the time to show us multiple properties and …
Dear Maninder, Thank you for your glowing review of Erjana from JLL. We're delighted to hear that she went above and beyond to help you and your partner secure your desired … More
5/5
GoogleThere were a few issues with us moving into our new flat but all speedily resolved by our agent Taysir, so can only say a massive thank you! She's always been supportive and chased for our bills/for workmen to come over whenever needed :)
Dear Dhruv, we are very grateful for your 5 star review, it means a lot to us! Great to hear that Taysir was quick to respond to issues and we hope you will enjoy your new home! … More
5/5
GoogleErjana was the nicest and most helpful estate agents we've ever used. Highly recommend her due to her professionalism and ongoing support provided through the entire process.
Dear Harry, we are very grateful for your 5 star review! We'll make sure to pass on your kind words to Erjana! Thank you, JLL
5/5
GoogleOur property manager, Suth, has been extremely helpful. He always responds to our emails efficiently. Suth is cheerful and finds solutions for every single problem. Thank you
Dear Ellie, it's great to hear that you had positive experience with Suth and that he has been cheerful and helpful when solving the problems. Thank you, JLL
5/5
GoogleGreat support and service! Especially Eilis, who is a very professional, supportive and kind. She is helpful, efficient, and responsible. I would highly recommend her and JLL!
Dear Hoi, thank you for this lovely review and for your kind words about Eilis, we're certain she will be very grateful for your comments! Thanks, JLL
5/5
GoogleTianne Harvey at JLL helped me get my hands on my dream apartment. She offered the support needed and was available all day if I had any queries or required help. Very professional and would definitely recommend using JLL to find your new home.
Dear Habeeb, thank you so much for your feedback for Tianne, I will make sure this is passed on.
5/5
GoogleReally happy with our experience finding a flat through JLL so far. Tasif was responsive, friendly, speedy and always ready to answer our questions regarding contract, references, bills and any other concerns we had.
5/5
GoogleHad a pretty good experience with JLL. There were a few delays with the contract, but everything else was smooth. Tasif was helpful and made the process easier. Overall, happy with how things went.
5/5
GoogleTasif was a nice, swift and helpful estate agent. I highly recommend him due to his professionalism and ongoing support provided through the entire renting process.
Dear Ho, we're pleased to hear that you had 5 star experience thanks to Tasif, we are certain he will be very grateful for your review! Thank you, JLL
5/5
GoogleWe’ve come across many estate agents and of them all, Tasif at JLL was so lovely - he helped my husband and I secure our first home and with speed. He pushed through any snags we hit and walked us through multiple property viewings. Even since moving in, he’s checked in with us and answered all of our queries. We are in love with our home and we’re very grateful to him for helping us through what can be a stressful process.
Dear Gina, we can't thank you enough for your 5 star review and for your kind words for Tasif. We hope you will make lots of nice memories in your new home! Many thanks, JLL
5/5
GoogleWe had an exceptional experience working with Eilis Moloney to find our flat in London. From the very beginning, she was incredibly attentive, professional, and fully committed to helping us find the perfect place. She took the time to …
Dear Anna, We are really pleased to hear you enjoyed your experience with us and thank you … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Paul wrote: "Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ..."
7 reviews from tenants, rated 4.4 out of 5 on average. For example, LM wrote: "Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ..."
Yes. In The Trusted Agent 2026 awards: JLL Stratford, London won Trusted Agent.
Send JLL Stratford a message.
