★★★★★ 5/5
The Trusted AgentExceptional Service at JLL
Recently rented out my property with JLL, having previously purchased the same property two years prior and found them to have exceptional service at that time.
Suffice to say I was incredibly pleased to see standards haven’t dropped in those two years and the service is still incredible. I was well informed and notified at every step in the process. They were knowledgable about the area and always happy to answer any questions I had both via email and telephone.
Can’t thank Charlotte and Kiko enough for bringing everything together at incredibly short notice and getting my tenancy over the line with two incredible tenants.
Very very pleased and can’t recommend them enough.
Grant · 1 July 2019
★★★★★ 5/5
The Trusted AgentHighly recommended :)
Just to say this is the best rental co I have dealt with to date....I have experienced 12 very different rental companies in many different cities over the years as a guarantor
.
JLL staff maintained good contact with me at all stages and that helped to make it a positive experience.
Highly recommended and would not hesitate to use again this time from my perspective as a landlord.
Special thanks to Charlotte and Mohammed in replying to all my many e mls and queries and updating me throughout .
Caroline · 25 June 2017
★★★★★ 5/5
The Trusted AgentHussnain, best agent!
Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day and always dealt with any given issue in the quickest and most professional manner possible. I would recommend him every single time with no hesitation! Thank you for your continuous support and help! You are great!
LM · 4 June 2018
★★★★★ 5/5
The Trusted AgentExcellent Agency!
I found an excellent flat through JLL Stratford. I would like to especially thank Kiko Panadero and Liga Pare. They were very helpful during the whole renting process!
They answered all the questions, clarified all my concerns. They found a flat that suits my preferences perfectly and helped to sign the Tenancy Agreement and move in 1 week. I would highly recommend JLL Stratford!!!
Rassul · 3 October 2019
★★★★★ 5/5
The Trusted AgentOutstanding proactive end to end service
Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes and inspires confidence and delivers on her promises. Very comfortable to be guided by her professional opinion as always felt she had our best interests at heart and was not just trying to get a deal done. Good business sense and very practical.
Paul · 6 February 2017
★★★★★ 5/5
The Trusted AgentGreat experience
We had a fantastic experience when using JLL. They were speedy as they knew we wanted a quick move and so friendly and approachable.
Special mention to Amy, who went above and beyond to make sure we found a place that we would love and to help us move in with everything ready on time.
AI · 14 February 2017
★★★★★ 1/5
The Trusted AgentAvoid at all costs
Absolutely appalling service when we tried to leave our apartment. Firstly they overcharged us with the rent owing to an "accounting error" and we did not even receive an apology or acceptance of any liability. Then there were extortionate cleaning charges when the property was in exemplary condition throughout and far cleaner than when we left. Furthermore the agent we dealt with was thoroughly unpleasant.
JW · 26 April 2017
Agent replied · 2 May 2017
Hi JW,
I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details, so that I may investigate this further.
Your experience does not reflect our usual service and I should like to learn what went wrong for you.
Please get in touch with me on the contact details below.
Emma Deeny
JLL Agency Development Manager
0207 306 1639
emma.deeny@eu.jll.com
★★★★★ 5/5
The Trusted AgentHighly Professional Service
Very impressed with the highly professional and efficient service from Charlotte at JLL Stratford. She immediately instilled confidence in me with her calm and experienced demeanour and proved to be reliable, informative and proactive throughout the entire process. Cannot recommend Charlotte and her team highly enough.
Rebecca · 3 November 2016
★★★★★ 5/5
The Trusted AgentJade Jeffrey was outstanding !
Would like to say that Jade Jeffrey(Property manager) is absolutely outstanding. She dealt with all our quarries professionally and quickly. In 5 years of my rental history she has been the most helpful property manager without doubt. Jade is a credit to JLL.
Igor · 27 July 2016
★★★★★ 5/5
The Trusted AgentPerfect
Kiko has been very professional and found the perfect home for us. The rest of the formalities were very easy and quick. Our current property manager answers all our questions very quickly too. We can recommend JLL Stratford at 100%.
CG · 9 November 2017
★★★★★ 5/5
The Trusted AgentExcellent
Staff were very experienced and diligent making sure we had all the information to make the right choices first time. They responded very quickly and ensured there were no delays on either side when getting the transactions completed, everyone was very professional throughout and it was all really easy and trouble free. I would definitely recommend using JLL in Stratford and we will definitely use them again next time.
Nigel · 10 February 2020
★★★★★ 5/5
The Trusted AgentHighly recommended
From our first meeting with Charlotte Russell we felt totally at ease about leaving our new flat in JLL very capable hands to deal with the letting.. They are extremely helpful, give a quick response to any questions and very professional. We feel assured that ourselves as landlords and our new tenants are in safe hands.
Vicki · 6 October 2017
★★★★★ 5/5
The Trusted AgentProfessional & Trust worthy property manager
Pui Hung has provided the most professional property management service to me over the past many years. I know I can always count on her to look after my property. She communicates clearly and provides her professional advice wherever required. With Pui managing my property, I knew I could have peace of mind.
Grace · 23 July 2018
★★★★★ 5/5
The Trusted AgentVery professional and friendly team
We worked with JLL recently when securing our new home. Throughout the process they were extremely professional, helpful and friendly. All you want when going through the stress of moving house. They accommodated change of move dates easily and no query was ignored or missed. Would definitely recommend them to a friend.
Lorraine · 4 September 2018
★★★★★ 5/5
The Trusted AgentJLL has been very professional, efficient and effective.
We have appreciated JLL's professionalism in finding a tenant but also in helping us with various issues relating to the developer before handover of the flat (new build).
All staff have been very helpful.
Anna · 30 January 2017
★★★★★ 5/5
The Trusted AgentLucian - Very helpful, quick in replying and solving any issue
Very kind and helpful agent. Flexible and very quick in replying to emails. Issues get solved hassle-free and in no time!
Anonymous · 27 September 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
