Trusted Agent profile · London
Verified
★★★★★
625 reviews across 2 platforms
Unex Tower, 5 Station Street, Stratford, London, E15 1DA
Part of JLL Stratford, see every office.
JLL Stratford's office in London, at Unex Tower, is rated 4.7 out of 5 across 625 reviews on two platforms, including 609 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ...Read all 6 from landlords
Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ...Read all 7 from tenants
JLL are proud to announce the launch of their new office in the heart of Stratford. Located within a stone’s throw of Westfield and Stratford station, our office is the most central of Stratfords estate agents. We know the area well, having contributed to the Olympic Bid and launched several new developments including Stratosphere, Stratford Plaza and Glasshouse Gardens. Our state-of-the-art office will provide a comprehensive suite of services, from sales and lettings to property and portfolio management. The Stratford office opened underneath Stratford Plaza in February 2016. JLL has been associated with some of Stratford most important developments, including iconic Landmarks like Westfield shopping Centre and the Olympic Park, to help our clients unlock the potential of the residential opportunities that Stratford has to offer, we’ve opened a new office at the heart of it all. Our branch offers the following services: Sales Lettings New Homes Residential property management covering Stratford, Bow, Hackney, Homerton, Leyton, Leytonstone, East Village and Forrest Gate. Stratford is a hub of transport offering the Central line, Jubilee line, TFL rail, DLR, National Rail and the introduction of Crossrail in 2018 which continues to increase the popularity of this area. Our local market derives from homeowners and Tenants in the Stratford area and surround making the most of the quick commute to Canary Wharf, the City and West London. With plenty of great restaurants and shopping facilities the area the popularity is consistently on the increase. Located opposite Stratford Station our bespoke office based underneath Unex Tower is perfectly placed for vendors, purchasers, Tenants and Landlords to walk in, with over 2000 sq ft of space we can offer an experience to all of our clients through interactive property displays and video wall. Our property managers for the local area are based in this office which will allow for a better overall experience for our tenants and Landlords, knowing that your point of contact is local this will give many peace of mind. Being the third addition to our east London offices we work closely with our Canary wharf and City teams to ensure that we give the best coverage to all of our clients.
The Trusted Agent 2026 results for JLL Stratford, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleKyle is helpful and patient; he takes me to view the property and follows up promptly. Very reliable and nice.
Thank you so much, Jiayi. We're delighted that Kyle provided such excellent service during your property search. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleI had a great experience with JLL. House hunting is tough in London but Kyle was super helpful and friendly.
Thank you so much, Asiya. We're delighted that Kyle made your house hunting experience a positive one. The Stratford lettings team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleHad a very good experience with Kyle Yousif throughout the process of renting a new flat in Stratford. He is kind, professional and always willing to help from start to finish. Even after we moved in he offered to chase the property manager on issues within the flat to make sure we have a good renting experience. Would really recommend!
Thank you so much, Michael. We're delighted that Kyle's professionalism and ongoing support made your move to Stratford such a positive experience. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleWe’re really grateful for all the help from Tianne and Kyle throughout our renting process. We probably weren’t the easiest tenants as we kept changing our move-in date, but the team was incredibly patient, understanding, and professional throughout, never making us feel like a burden. Thank you so much for your responsiveness and support in helping us secure our new home. We really appreciate everything you’ve done for us, a big, big thank you!
Thank you so much, Esther. We're delighted that Tianne and Kyle made your renting process smooth and stress-free, even with the changes along the way. They'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
GoogleKyle was very helpful and kind, everything was clear, he was professional and communicative. Made the viewing memorable.
Thank you so much, River. We're delighted that Kyle provided such a professional and memorable viewing experience for you. The Stratford lettings team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleKyle has been responsive and helpful in the process of our getting our flat! Always quick to respond and giving updates.
Thank you so much, Russell. We're delighted that Kyle provided such responsive and helpful service throughout your flat search. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleKyle was super sweet and helpful with everything and answered all the questions with had and was open and honest. Highly recommend!
Thank you so much, Angelica. We're delighted that Kyle provided such helpful and honest support throughout your experience. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleA huge thank you to Tianne at JLL Stratford for helping me find and secure my new property. Tianne made the entire process feel effortless, she was organised, proactive, and kept me updated at every stage. It’s rare to find an agent who is …
Many thanks for your five star review.
5/5
GoogleAmman is an amazing agent! Super helpful and genuinely one of the nicest people to work with. I had a great experience in Stratford. He really listens to what you need, and provides continuous support throughout the process. Highly recommend!
Many thanks for leaving such lovely feedback.
5/5
GoogleGreat experience with the team. Especially Kyle organised viewings promptly and helped find an amazing flat for me, saving so much time and stress.
Thank you so much, Aleksej. We're delighted that Kyle and the team organised viewings so promptly and helped you find an amazing flat. Kyle will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
GoogleI had a great experience with Kyle. He was very helpful and efficient throughout the whole process and helped me find a great apartment that suited my needs. Everything moved incredibly quickly, and I was able to move in within just one week. He was responsive, professional, and made the whole process much easier. Highly recommended.
Thank you so much, Tao. We're delighted that Kyle helped you find a great apartment so efficiently and made the process so smooth for you. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleThanks Kyle for kind guidance and detailed introduction of apartment I’m interested in. Also appreciate for coordinating the time!! Nice job!
Thank you so much, Jessie. We're delighted that Kyle provided such helpful guidance during your viewing. He will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleJLL has been managing my property for many years, and I couldn't be more satisfied with their service. Specifically, Suth Lucian Canbert has been an incredible help throughout this time. He is consistently patient, sincere, and professional. Our collaboration has been a truly pleasant experience, and I feel my property is in the best hands.
5/5
GoogleKyle was very responsive and friendly.
Thank you so much, Niall. We're delighted that Kyle provided such responsive and friendly service. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share it.
5/5
GoogleKyle was very helpful during my search for a flat, with clear communication and quick responses
Thank you so much, Oliver. We're delighted that Kyle's clear communication and responsiveness made your flat search a positive experience. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
4/5
GoogleLooked for rental property, didn’t end up moving forward with it but Kyle was very helpful!
Thank you so much, Oli. We're delighted that Kyle provided such helpful service during your search. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleI spoke to Tianne who has helped me find my ideal flat for the next two year which I’m very happy about, she is very professional, responded quickly on time and always kept my request on mind. I really like her and appreciate her help! She is one of the best agents I have met in London!
5/5
GoogleKyle was very helpful, friendly and responsive. Had a great experience with him!
Thank you so much, Eran. We're delighted that Kyle provided you with such a helpful and responsive service. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleI just rented a property with the help of JLL, and I have to say, my agent Erjana was incredibly supportive! She went the extra mile to help me secure the place I wanted and was always available to take my calls, even after hours. Her …
Dear Esi, … More
5/5
GoogleWould like to leave a very big thank you to Lottie, Thianne and Maria for the help finds us an home and helping us with the process in prompt and very professional manner. Thank you
Many thanks for your five star review.
5/5
GoogleGetting our new rental flat with JLL has been super smooth! The whole process was really clear and easy, which we totally appreciated. Erjana was a massive help, keeping us in the loop every step of the way and making sure we knew exactly what we needed to do. Happy with the service so far!
Brilliant feedback to read, many thanks for taking the time to review.
5/5
GoogleVery quick, efficient and trustworthy! The best agency I have ever met. Everything was sorted out at 10 days the most. I fully recommend this agency.
What superb feedback to receive, many thanks for taking the time to review.
4/5
GoogleTianne was a pleasure to work with throughout my flat search in London. I initially viewed a property with her that didn’t quite match what I was looking for, and she was understanding and assured me she’d keep an eye out for something more …
Dear Pranayita, thank you for taking the time to leave a review. I will ensure that this feedback is passed on.
5/5
GoogleGreat agency! Special thanks to Tianne for fast and efficient process.
Thank you so much, Tamara. We're delighted that Tianne made the process fast and efficient for you. She'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Paul wrote: "Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ..."
7 reviews from tenants, rated 4.4 out of 5 on average. For example, LM wrote: "Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ..."
Yes. In The Trusted Agent 2026 awards: JLL Stratford, London won Trusted Agent.
