Trusted Agent profile · London
Verified
★★★★★
625 reviews across 2 platforms
Unex Tower, 5 Station Street, Stratford, London, E15 1DA
Part of JLL Stratford, see every office.
JLL Stratford's office in London, at Unex Tower, is rated 4.7 out of 5 across 625 reviews on two platforms, including 609 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ...Read all 6 from landlords
Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ...Read all 7 from tenants
JLL are proud to announce the launch of their new office in the heart of Stratford. Located within a stone’s throw of Westfield and Stratford station, our office is the most central of Stratfords estate agents. We know the area well, having contributed to the Olympic Bid and launched several new developments including Stratosphere, Stratford Plaza and Glasshouse Gardens. Our state-of-the-art office will provide a comprehensive suite of services, from sales and lettings to property and portfolio management. The Stratford office opened underneath Stratford Plaza in February 2016. JLL has been associated with some of Stratford most important developments, including iconic Landmarks like Westfield shopping Centre and the Olympic Park, to help our clients unlock the potential of the residential opportunities that Stratford has to offer, we’ve opened a new office at the heart of it all. Our branch offers the following services: Sales Lettings New Homes Residential property management covering Stratford, Bow, Hackney, Homerton, Leyton, Leytonstone, East Village and Forrest Gate. Stratford is a hub of transport offering the Central line, Jubilee line, TFL rail, DLR, National Rail and the introduction of Crossrail in 2018 which continues to increase the popularity of this area. Our local market derives from homeowners and Tenants in the Stratford area and surround making the most of the quick commute to Canary Wharf, the City and West London. With plenty of great restaurants and shopping facilities the area the popularity is consistently on the increase. Located opposite Stratford Station our bespoke office based underneath Unex Tower is perfectly placed for vendors, purchasers, Tenants and Landlords to walk in, with over 2000 sq ft of space we can offer an experience to all of our clients through interactive property displays and video wall. Our property managers for the local area are based in this office which will allow for a better overall experience for our tenants and Landlords, knowing that your point of contact is local this will give many peace of mind. Being the third addition to our east London offices we work closely with our Canary wharf and City teams to ensure that we give the best coverage to all of our clients.
The Trusted Agent 2026 results for JLL Stratford, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleI called over 4 times to arrange some viewings in a very professional and friendly manner and they asked me for my details at all times but nobody ever got back to me as the lettings agent was supposed to be out of the office for viewings. …
Hi Marios My name is Charlotte and I look after our Stratford JLL Branch. I am very sorry … More
5/5
GoogleI bought a flat recently and I'm really happy with the help I got from Marco Cardin. He was always available through the process and made the entire experience quick and straightforward. Can definitely recommend.
Dear Jan, Thank you for taking the time to leave us a 5 star review. Your opinion is … More
5/5
GoogleJLL has recently taken over our property as the estate agent and we are very very happy with the service and communications so far! We have been in the property for over a year now had had issues with the previous property managers but JLL have been fantastic and have sorted out issues for us straight away. Lucian, our property manager has been excellent and very easy to communicate with, responding promptly to all of our emails and ensuring we are happy with the service!
5/5
GoogleI had a great experience with JLL! Eilis did a great job in helping me find a new home. She impressed me with her proactive approach to communication, ensuring that i was kept informed and updated throughout the entire process.
5/5
GoogleI had the pleasure of working with Tasif as my agent during my property search. He made the process of finding a flat streamlined and stress-free, and was always a message away to answer any questions and pass on information.
5/5
GoogleMichael is a very approachable guy and was extremely helpful throughout the whole process. He was also very proactive in addressing problems with both our mortgage broker and solicitor. Highly recommended.
5/5
GoogleBig Shout to Suth and Amy! Absolutely outstanding service! From start to finish, demonstrated unparalleled professionalism, always treated me with warmth and courtesy. The team goes the extra mile to ensure every need is met. Thanks for everything.
5/5
GoogleOur experience with JLL and our agent, Tasif, has been great. He was professional and super proactive, answering all our queries and following up with concerns. Would recommend JLL and Tasif as the point person for others too!
5/5
GoogleReally helpful, kind and friendly! Sally and the team at JLL went out of their way to help us with our purchase, so a big thank you to all of them!
5/5
GoogleMichael has helped us to buy the flat before stamp duty holiday ends, we definitely cannot achieve this impossible deal without his constant presence, high standard professionalism, and great connectivity with all parties. Michael has shown …
Dear Neil, Thank you for this lovely feedback. … More
5/5
GoogleLiam Bartlett is a star. From start to finish, always available, always helpful, exceptionally knowledgeable and proactive - cannot wait to work with Liam again. Highly recommend JLL service
1/5
GoogleDisgusting service from everywhere. Shameless…. Threatening tenants, never seen an agent like JLL Stratford.
5/5
GoogleApproachable, efficient and quick to reply to emails or calls. Really lovely agent called Victoria, she was great !! Rental process is tedious at some stages but that's life I guess....
Dear Moema, We can't thank you enough for your 5 start review! … More
5/5
GoogleMe & my partner have had a smooth experience with JLL and our letting agent Erjana. She has been responsive, kind and helpful throughout the whole process which made our moving in process hassle-free and easy.
5/5
GoogleJLL is really helpful resolving any of our requests. We work with Taysir Hussein and I can't thank him enough. Every time we need any sort of assistance we receive help in the quickest way.
5/5
GoogleCharlotte and her colleagues made the whole process of renting out our flat really easy and we are very happy with the end result - thank you Charlotte!
5/5
GoogleI was really happy with Ms. Victoria Milburn, she helped me to make the renting process smoother, and she was really productive and fast in email and phone communications.
Dear Sara, Thank you for your 5 star review. … More
5/5
GoogleTasif always provides me all informations and processes for rent kindly and nicely, even though it's late at night aswell. And always explains well the things that I don't know well about the documents.
5/5
GoogleVery good service backed by incredible team of professionals.
5/5
GoogleHad a great experience with JLL when it came to renting our apartment. They were happy to answer any questions and worked quickly to get us moved in.
Dear Rebecca, Thank you for your 5 star review! … More
5/5
GoogleSuth Lucian Canbert (property manager) was very helpful and professional and ready to go above and beyond.
Dear Valentina, Thank you very much for your 5 star review! Regards, JLL Stratford
1/5
GoogleVery disappointed by the service provided by Amy in the Stratford office. I initially called the office to arrange viewings and she sent me an email with some available properties. I responded almost immediately to arrange viewings but she …
Hi Anna Maria, My name is Charlotte and I look after our Stratford JLL Branch. I’m very sorry to read your comments and would really like it if you could get in touch with me … More
5/5
GoogleI was really happy with David Lazar managing the sale of my property. I found him to be knowledgeable, responsive and professional in all his communication with myself and the buyers. …
Dear David, We can't thank you enough for this excellent review. … More
5/5
Googlegreat service, would recommend. Marco always found properties in line with our taste/needs when we were looking for our new home, and was always available for queries.
Dear Nathan, Thank you for taking the time to leave 5 star review, this means a lot to us! … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
JLL Stratford's London office has 625 reviews across two platforms: 609 on Google, 16 on View Agents.
JLL Stratford London is rated 4.7 out of 5 across all 625 reviews, and 4.7 out of 5 on Google from 609 reviews.
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Paul wrote: "Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ..."
7 reviews from tenants, rated 4.4 out of 5 on average. For example, LM wrote: "Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ..."
Yes. In The Trusted Agent 2026 awards: JLL Stratford, London won Trusted Agent.
JLL Stratford London, Unex Tower, 5 Station Street, Stratford, London, E15 1DA.
