5/5
GoogleKiko has been very professional and found the perfect home for us. The rest of the formalities were very easy and quick. Our current property manager answers all our questions very quickly too. We can recommend JLL Stratford at 100%.
Trusted Agent profile · London
Verified
JLL Stratford London reviews
★★★★★
625 reviews across 2 platforms
Unex Tower, 5 Station Street, Stratford, London, E15 1DA
Part of JLL Stratford, see every office.
JLL Stratford's office in London, at Unex Tower, is rated 4.7 out of 5 across 625 reviews on two platforms, including 609 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Landlords6 reviews
Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ...Read all 6 from landlords
Tenants7 reviews
Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ...Read all 7 from tenants
About JLL Stratford London
JLL are proud to announce the launch of their new office in the heart of Stratford. Located within a stone’s throw of Westfield and Stratford station, our office is the most central of Stratfords estate agents. We know the area well, having contributed to the Olympic Bid and launched several new developments including Stratosphere, Stratford Plaza and Glasshouse Gardens. Our state-of-the-art office will provide a comprehensive suite of services, from sales and lettings to property and portfolio management. The Stratford office opened underneath Stratford Plaza in February 2016. JLL has been associated with some of Stratford most important developments, including iconic Landmarks like Westfield shopping Centre and the Olympic Park, to help our clients unlock the potential of the residential opportunities that Stratford has to offer, we’ve opened a new office at the heart of it all. Our branch offers the following services: Sales Lettings New Homes Residential property management covering Stratford, Bow, Hackney, Homerton, Leyton, Leytonstone, East Village and Forrest Gate. Stratford is a hub of transport offering the Central line, Jubilee line, TFL rail, DLR, National Rail and the introduction of Crossrail in 2018 which continues to increase the popularity of this area. Our local market derives from homeowners and Tenants in the Stratford area and surround making the most of the quick commute to Canary Wharf, the City and West London. With plenty of great restaurants and shopping facilities the area the popularity is consistently on the increase. Located opposite Stratford Station our bespoke office based underneath Unex Tower is perfectly placed for vendors, purchasers, Tenants and Landlords to walk in, with over 2000 sq ft of space we can offer an experience to all of our clients through interactive property displays and video wall. Our property managers for the local area are based in this office which will allow for a better overall experience for our tenants and Landlords, knowing that your point of contact is local this will give many peace of mind. Being the third addition to our east London offices we work closely with our Canary wharf and City teams to ensure that we give the best coverage to all of our clients.
Awards
The Trusted Agent 2026 results for JLL Stratford, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleI have recently bought a property with the help of Liam from JLL. Liam was always available to answer questions, even outside office hours, and made sure that the process ran smoothly. He was very knowledgeable and approachable.
5/5
GoogleMy partner and I had found property searching so challenging until we set ourselves up with JLL. The lovely Eilis guided us so helpfully through the whole process. She is incredibly informative, knows what she is talking about and …
5/5
GoogleHayley was exceptionally helpful and kind. She went out of her way to send me videos of prospective properties, despite it being far past her clocked hours. Thank you Hayley, you're an absolute star.
5/5
GoogleGreat service provided by the JLL Team and specifically Victoria M at the Stratford office during our house search. Victoria has definitely given us the fastest responses to our messages and shown great availability throughout. The renting …
Agent replied
Dear Giulio, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team and Victoria in this case when their service has been acknowledged, we'll make sure to pass this on to her. … More
5/5
View AgentsPerfect
Kiko has been very professional and found the perfect home for us. The rest of the formalities were very easy and quick. Our current property manager answers all our questions very quickly too. We can recommend JLL Stratford at 100%.
5/5
GoogleDavid and Michael from JLL have been wonderful with helping us to sell our apartment. From the photography to being updated when new possible buyers are interested - they have been really brilliant, clear and transparent too which we really appreciate. Also having regular updates from them is really helpful so we can be kept in the loop at all times. I would highly recommend if you are looking for a professional estate agent to help sell your home.
5/5
GoogleHayley was exceptionally helpful and kind. She went out of her way to send me videos of prospective properties, despite it being far past her clocked hours. Thank you Hayley, you're an absolute star.
1/5
GoogleUnfortunately a typical example of an estate agent seen in the UK. Expect to get delayed responses unless it relates to raising rent and deposits to be withheld unless disputed.
Agent replied · 30 July 2023
Dear Ren, we are sorry to read your comments here. If you wish to discuss this further please do get in touch on Kiko.Panadero@jll.com. … More
5/5
GoogleGreat estate agents, helped me with all the questions and requests I had. Always ready to go extra mile for their clients and deliver outstanding service. I’m especially thankful to Marco and Adam for their help and support. Highly recommended
Agent replied
Dear Angelina, Thank you for your kind words and for leaving a 5* review. We are so pleased … More
5/5
GoogleWe had an outstanding experience working with Erjana from this JLL office. From start to finish, she was absolutely amazing. She guided us through every step of renting our new place, making the entire process smooth and stress-free. Her …
5/5
GoogleWe rent a property from JLL - the process of arranging the tenancy was very easy and straightforward. JLL staff (including Amy and Liga) were professional, helpful, proactive and trustworthy throughout - a breath of fresh air with regard to renting in London! Would strongly recommend.
Agent replied
Dear James, Thank you for taking the time to share your feedback. … More
5/5
GoogleTasif has a professionalism combined with a genuine warmth and friendliness that's rare when dealing with agents. His communication was brilliant from start to finish. He sent properties that met our requirements and budget and kept in …
5/5
GoogleJust want to say a huge thank you to Kiko, he really made time for me and my wife to secure a property in the building we wanted and everything went through smoothly.
5/5
GoogleJLL is very customer focused and I was happy with the service provided by Kiko when I was moving in and during my tenancy Suth was helping out all the issues I had.
4/5
GoogleHad a smooth experience finding our new place. Tianne- our agent, was really helpful and very sweet throughout the whole process!
1/5
GoogleHorrible experience! No one is able to help there, no one answers their calls. Very unprofessional group of people and it has been tough to deal with them after having paid the entire rent upfront! During the sales, they answer all their …
Agent replied
Dear Sanay, I am very sorry to hear you have had trouble reaching us by phone and this … More
5/5
GoogleHave had some great support from Tasif! Very honest and helpful!
Agent replied · 24 March 2024
Dear Fung, many thanks for your 5 star review! Best wishes, JLL
1/5
GoogleTerrible experience. My fridge stopped working 3 weeks ago and JLL has done nothing with it and kept telling me the same thing: they need to ask for landlord’s quotation. It has caused so much convenience and extra financial loss. Don’t rent with JLL.
Agent replied
Hi Xinyi, I’m sorry to read your comments here. I would like to look into this issue for you and help to resolve it. Can you please get in touch with me on 020 7399 5459 … More
5/5
GoogleExcellent customer service. I have been dealing a lot with Suth recently and she has always been extremely supportive and reactive. Originally Kiko has been great too to find the right place for me
5/5
GoogleI would like to express my positive experience during my home search, thanks to the brilliant assistance and friendly letting service provided by Eilis Moloney. Without her support, our move to the new flat within one month wouldn't have been possible.
1/5
GoogleI called over 4 times to arrange some viewings in a very professional and friendly manner and they asked me for my details at all times but nobody ever got back to me as the lettings agent was supposed to be out of the office for viewings. …
Agent replied
Hi Marios My name is Charlotte and I look after our Stratford JLL Branch. I am very sorry … More
1/5
GoogleI had a really bad experience trying to book a viewing for a property in sugar house island.
5/5
GoogleI had a wonderful collaboration with Agent Tasif Mahmood. Great communication with clear instructions. Terrific guy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about JLL Stratford London
What do landlords say about JLL Stratford London?
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Paul wrote: "Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ..."
What do tenants say about JLL Stratford London?
7 reviews from tenants, rated 4.4 out of 5 on average. For example, LM wrote: "Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ..."
Has JLL Stratford won any awards?
Yes. In The Trusted Agent 2026 awards: JLL Stratford, London won Trusted Agent.
