Trusted Agent profile · London
Verified
★★★★★
625 reviews across 2 platforms
Unex Tower, 5 Station Street, Stratford, London, E15 1DA
Part of JLL Stratford, see every office.
JLL Stratford's office in London, at Unex Tower, is rated 4.7 out of 5 across 625 reviews on two platforms, including 609 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ...Read all 6 from landlords
Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ...Read all 7 from tenants
JLL are proud to announce the launch of their new office in the heart of Stratford. Located within a stone’s throw of Westfield and Stratford station, our office is the most central of Stratfords estate agents. We know the area well, having contributed to the Olympic Bid and launched several new developments including Stratosphere, Stratford Plaza and Glasshouse Gardens. Our state-of-the-art office will provide a comprehensive suite of services, from sales and lettings to property and portfolio management. The Stratford office opened underneath Stratford Plaza in February 2016. JLL has been associated with some of Stratford most important developments, including iconic Landmarks like Westfield shopping Centre and the Olympic Park, to help our clients unlock the potential of the residential opportunities that Stratford has to offer, we’ve opened a new office at the heart of it all. Our branch offers the following services: Sales Lettings New Homes Residential property management covering Stratford, Bow, Hackney, Homerton, Leyton, Leytonstone, East Village and Forrest Gate. Stratford is a hub of transport offering the Central line, Jubilee line, TFL rail, DLR, National Rail and the introduction of Crossrail in 2018 which continues to increase the popularity of this area. Our local market derives from homeowners and Tenants in the Stratford area and surround making the most of the quick commute to Canary Wharf, the City and West London. With plenty of great restaurants and shopping facilities the area the popularity is consistently on the increase. Located opposite Stratford Station our bespoke office based underneath Unex Tower is perfectly placed for vendors, purchasers, Tenants and Landlords to walk in, with over 2000 sq ft of space we can offer an experience to all of our clients through interactive property displays and video wall. Our property managers for the local area are based in this office which will allow for a better overall experience for our tenants and Landlords, knowing that your point of contact is local this will give many peace of mind. Being the third addition to our east London offices we work closely with our Canary wharf and City teams to ensure that we give the best coverage to all of our clients.
The Trusted Agent 2026 results for JLL Stratford, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleTerrible experience with JLL. JLL sounded like a promising agent at the beginning, but I really recommend every international students or people who's not from uk avoid this sneaky agent. They look like legit company, but everyone behind …
Dear Stacy, I am sorry to see your 1 star rating and that you did not have great experience. … More
5/5
GoogleMy friends and I were looming for a 3 bedroom flat. We have been helped by Cansev who really went above and beyond to make sure that we will be able to move in on time. I had an amazing experience with JLL and definitely recommend !
5/5
GoogleTasif has been a huge help to find our flat!
5/5
GoogleI had a great experience with my property manager Taysir Hussein - who was super responsive and helped me deal with an issue quickly and efficiently!
Dear Mariam, we're very grateful for your 5 star review and kind words for Taysir, we're certain she will be pleased to read this! Thank you, JLL
5/5
GoogleI bought a new build via JLL and in specific Michael Harvey. Michael was a star throughout the whole process - I told him exactly where and what I'm looking for in the beginning. Then he managed to find the perfect property that fitted all …
5/5
GoogleEilis Moloney provided exceptional service throughout my rental process. She is attentive, communicative, and ensured everything went smoothly. I highly recommend her for anyone in need of a trustworthy rental agent from JLL.:)
5/5
GoogleThe team at JJL has been immensely supportive since my moving in a few months back. Prompt replies to emails and updates on any issue. I'd particularly like to thank Suth, who always provides top notch customer service, by going the extra mile whenever there's an issue. Greatly appreciated!
5/5
GoogleErjana was brilliant. Quick and precise. Good communication :)
5/5
GoogleWould highly recommend JLL and in particular Tasif.
5/5
GoogleWe dealt with Liam Bartlett from JLL who was by far the best estate agent we have come across. He was always available to speak by phone or email and his knowledge of the properties he was showing was superb. In fact, we preferred him to …
1/5
GoogleThey don’t respond to queries for ads on listing websites, don’t pick up the phone. Disappointed. Maybe it’s a good idea to not post ads you have no intention of replying to?
5/5
Googlehad the pleasure of working with Archie from the estate agency while searching for a flat in Stratford. Archie's dedication, professionalism, and thorough knowledge of the area were truly impressive. He listened attentively to my …
Dear Aya, we really appreciate you taking the time to leave such lovely comments about Archie. He will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Thank you, JLL
5/5
GoogleI cannot praise JLL and their exceptional letting agent, Eilis Moloney, enough. After enduring a string of nightmarish experiences with other agents in London, my encounter with JLL was an absolute breath of fresh air. …
Dear Simran, thank you for your detailed review about your experience with Eilis. Fantastic to hear that she went above and beyond was responsive and attentive. We'll make sure she will get the recognition she deserves. Thank you. JLL
1/5
GoogleThe worst real estate agency ever. Once they are paid, you can not reach them. I should have received my over paid rent refund on 13th Dec, today is 9th Jan and they are keep saying 'it is in process'.
Dear Guven, we are sorry to read your comments here. After checking our records we can see that JLL is dealing with issues you mentioned above, but please do not hesitate … More
5/5
GoogleEilis did several flat showings for me on Friday. She was great, really friendly and available to answer any questions I had afterwards. I just chose an apartment from those and I’m starting the process to rent it, really happy!
Dear Lucas, thank you for sharing your experience with us, pleased to hear that Eilis was friendly and always available. We'll make sure to pass this on to her. … More
5/5
GoogleAs a long-term user of JLL's letting and management services I have benefitted from their expert support across a diverse range of situations that has given me back a lot of my own time. Many thanks to JLL’s Taysir Hussein, in particular, who has been particularly agile coordinating the very effective solutions to the above.
5/5
GoogleBeen with JLL for 2,5 years, had different managers through my tenancy, all are very positive, helpful and professional, all my inquiries/renewals were resolved in a very smooth and timely manner. Would like to thank Rosie, Mimi, Pui and Natalia.
5/5
GoogleWe had an exceptional experience with JLL, and cannot praise Eilis enough for her outstanding assistance. Throughout our home search, she was responsiveness, prompt, and extremely helpful in supporting us too overcome any issues/challenges …
Dear Benjamin, Thank you so much for your positive feedback, we're thrilled to hear you enjoyed … More
1/5
View AgentsAvoid at all costs
Absolutely appalling service when we tried to leave our apartment. Firstly they overcharged us with the rent owing to an "accounting error" and we did not even receive an apology or acceptance of any liability. Then there were extortionate cleaning charges when the property was in exemplary condition throughout and far cleaner than when we left. Furthermore the agent we dealt with was thoroughly unpleasant.
Hi JW, I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details, so that I may investigate this further. Your experience does not reflect our usual service and I should like to learn what went wrong for you. Please get in touch with me on the contact details below. Emma Deeny JLL Agency Development Manager 0207 306 1639 emma.deeny@eu.jll.com
5/5
GoogleMy partner and I rented a 2 bed flat in Stratford through JLL. We went through a couple of viewings with Erjana. We were rather picky on requirements, so we took our time ~ nearly 3 months .. all apartments we saw were really nice, build to …
5/5
GoogleI was really happy with David Lazar managing the sale of my property. I found him to be knowledgeable, responsive and professional in all his communication with myself and the buyers. Thanks a lot David for your super service, JLL will be my go-to broker because of this experience.
Dear David, We can't thank you enough for this excellent review. We're pleased to hear that you were looked after well by David, and you would choose JLL again for your future business thanks to him, he will be thrilled! Thank you, JLL Stratford Team
5/5
GoogleWell recommended and very accommodating. Our agent, Tasif, has been very helpful and always available in assisting us with our queries.
Dear John, we are very grateful for your 5 star review! Best wishes, JLL
1/5
GoogleIf I could, I would give less than 1 star. We are without hot water nor heating for the past 2 months and an half. No empathy and no customer service skills. …
Dear Teresa, we are sorry to read your comments here. After checking our records we can see that JLL is dealing with issues you mentioned above, but please do not hesitate to get in touch on Suth.luciancanbert@jll.com if you want to discuss … More
5/5
GoogleI had a great experience renting a property with JLL but I had even greater experience during my tenancy. Pui Hung was extremely kind and helpful. I could honestly say that her attitude would be the reason for me to contact JLL again in the future!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Paul wrote: "Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ..."
7 reviews from tenants, rated 4.4 out of 5 on average. For example, LM wrote: "Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ..."
Yes. In The Trusted Agent 2026 awards: JLL Stratford, London won Trusted Agent.
