Trusted Agent profile · London
Verified
★★★★★
625 reviews across 2 platforms
Unex Tower, 5 Station Street, Stratford, London, E15 1DA
Part of JLL Stratford, see every office.
JLL Stratford's office in London, at Unex Tower, is rated 4.7 out of 5 across 625 reviews on two platforms, including 609 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ...Read all 6 from landlords
Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ...Read all 7 from tenants
JLL are proud to announce the launch of their new office in the heart of Stratford. Located within a stone’s throw of Westfield and Stratford station, our office is the most central of Stratfords estate agents. We know the area well, having contributed to the Olympic Bid and launched several new developments including Stratosphere, Stratford Plaza and Glasshouse Gardens. Our state-of-the-art office will provide a comprehensive suite of services, from sales and lettings to property and portfolio management. The Stratford office opened underneath Stratford Plaza in February 2016. JLL has been associated with some of Stratford most important developments, including iconic Landmarks like Westfield shopping Centre and the Olympic Park, to help our clients unlock the potential of the residential opportunities that Stratford has to offer, we’ve opened a new office at the heart of it all. Our branch offers the following services: Sales Lettings New Homes Residential property management covering Stratford, Bow, Hackney, Homerton, Leyton, Leytonstone, East Village and Forrest Gate. Stratford is a hub of transport offering the Central line, Jubilee line, TFL rail, DLR, National Rail and the introduction of Crossrail in 2018 which continues to increase the popularity of this area. Our local market derives from homeowners and Tenants in the Stratford area and surround making the most of the quick commute to Canary Wharf, the City and West London. With plenty of great restaurants and shopping facilities the area the popularity is consistently on the increase. Located opposite Stratford Station our bespoke office based underneath Unex Tower is perfectly placed for vendors, purchasers, Tenants and Landlords to walk in, with over 2000 sq ft of space we can offer an experience to all of our clients through interactive property displays and video wall. Our property managers for the local area are based in this office which will allow for a better overall experience for our tenants and Landlords, knowing that your point of contact is local this will give many peace of mind. Being the third addition to our east London offices we work closely with our Canary wharf and City teams to ensure that we give the best coverage to all of our clients.
The Trusted Agent 2026 results for JLL Stratford, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleIf I could, I would give less than 1 star. We are without hot water nor heating for the past 2 months and an half. No empathy and no customer service skills. …
Dear Teresa, we are sorry to read your comments here. After checking our records we can see that JLL is dealing with issues you mentioned above, but please do not hesitate to get in touch on Suth.luciancanbert@jll.com if you want to discuss … More
5/5
GoogleBeen with JLL for 2,5 years, had different managers through my tenancy, all are very positive, helpful and professional, all my inquiries/renewals were resolved in a very smooth and timely manner. Would like to thank Rosie, Mimi, Pui and Natalia.
1/5
GoogleHave sent and contacted JLL quite a few times but never heard back. It’s been almost one and half year, still haven’t got my deposit back. I won’t recommend anyone to rent or buy from JLL and will high recommend international students to …
Dear Nina, I’m sorry to have read your comments. I would like to look in to this matter and … More
5/5
GoogleWe have just bought a flat in London through JLL. From the beginning to the recent exchange of contract, the whole process was made easier because of Marco Cardin. He is a most committed, sincere and dedicated estate agent that we have ever …
Dear Krish, It's great to hear that you have had a brilliant experience with Marco and that … More
5/5
The Trusted AgentHighly Professional Service
Very impressed with the highly professional and efficient service from Charlotte at JLL Stratford. She immediately instilled confidence in me with her calm and experienced demeanour and proved to be reliable, informative and proactive throughout the entire process. Cannot recommend Charlotte and her team highly enough.
5/5
GoogleI recently completed a property purchase with the help of Marco Cardin who was an excellent guide through the entire process. He always got things sorted promptly, he gave me a great recommendation for a solicitor and I felt well cared for …
Dear Andreas, Thank you for the 5* Google Review and for taking the time to share your … More
5/5
GoogleI had a good experience with JLL Stratford. Tasif helped me find a flat in the Stratford area. He was courteous, knowledgeable about the property and always responded quickly to my queries. He helped make the process a much less stressful one. I would definitely recommend JLL based on his performance.
5/5
GoogleVery good service, quick feedback and prompt solutions. I had a specific enquiry with Taysir that was soon solved.
Dear Andrea, thank you for your 5 star review and for giving a shout out to Taysir! Thank you, JLL
5/5
GoogleMichael was very prompt in assisting with my property search. Although I didn't end up buying, his prompt and very detailed knowledge of the properties in the local area was very informative, I would return in the future to work with him.
5/5
GoogleMichael was very prompt in assisting with my property search. Although I didn't end up buying, his prompt and very detailed knowledge of the properties in the local area was very informative, I would return in the future to work with him.
5/5
GoogleGreat service and experience dealing with JLL Stratford for a recent letting. We met Tasif there, who was especially proactive and helpful through the process and managed everything for us. Went out of the way to deliver keys and documents, ensuring little effort on our part. Thanks very much team!
5/5
GoogleA very nice and helpful agency :) Especially Mr. Tasif Mahmood, who is very patient and polite, and has been of great help to us.
5/5
GoogleOverall great experience and support from Tasif at JLL. From viewing to keys in under 10 days.
Dear Nicholas, thank you for your 5 star review! Fantastic to hear that Tasif was helpful. Best wishes JLL
5/5
GoogleGreat experience with Eilis, highly professional quick replies and good at keeping us updated during the process.
Dear Bruno, we're very grateful for your 5 star review and kind words for Eilis! Many thanks, JLL
5/5
GoogleThe staff responded responsibly, explained the contract patiently, and helped me get a great house!
5/5
GoogleRosie is an incredible account manager and goes out of her way to support me and fix problems at the apartment (even when I’m holiday). She is absolutely amazing and keeps me posted of all ongoings! Thank you JLL Stratford!
5/5
GoogleEilis from JLL Stratford is professional, honest and empathetic estate agent. I had an opportunity to do couple of viewings led by Eilis and it was delightful experience. She takes care for you and goes above and beyond to make your …
5/5
GoogleAny issues with the flat has been in the safe hands of Property Manager, Suth Lucian Canbert. There was an ongoing problem with the flat's utility meter and Suth persisted to resolve it and kept me updated throughout the process.
5/5
The Trusted AgentJade Jeffrey was outstanding !
Would like to say that Jade Jeffrey(Property manager) is absolutely outstanding. She dealt with all our quarries professionally and quickly. In 5 years of my rental history she has been the most helpful property manager without doubt. Jade is a credit to JLL.
5/5
GoogleEilis Moloney helped myself and my partner greatly with our search for a suitable flat in Stratford. She was polite, punctual and very accommodating for our requests to view even the same units multiple times. We have ended up with a very lovely place and couldn't be happier.
5/5
GoogleWe recently sold our property through Jack. He was fantastic to deal with and incredibly personable and professional. We've since also dealt with Amy in the lettings team who was great at finding us a rental. We'd highly recommend the Stratford branch.
5/5
GoogleGreat experience working with Michael at JLL Stratford. Extremely tight deadlines wouldn't have been achieved without him driving things across legal teams and with the buyers broker. He was connected with all parties at every stage of the process. Would 100% recommend!
Dear Sam, Thank you very much for this excellent review. … More
5/5
GoogleKiko has been very professional and found the perfect home for us. The rest of the formalities were very easy and quick. Our current property manager answers all our questions very quickly too. We can recommend JLL Stratford at 100%.
5/5
GoogleKiko has been very professional and found the perfect home for us. The rest of the formalities were very easy and quick. Our current property manager answers all our questions very quickly too. We can recommend JLL Stratford at 100%.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Paul wrote: "Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ..."
7 reviews from tenants, rated 4.4 out of 5 on average. For example, LM wrote: "Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ..."
Yes. In The Trusted Agent 2026 awards: JLL Stratford, London won Trusted Agent.
Send JLL Stratford a message.
