Trusted Agent profile · London
Verified
★★★★★
625 reviews across 2 platforms
Unex Tower, 5 Station Street, Stratford, London, E15 1DA
Part of JLL Stratford, see every office.
JLL Stratford's office in London, at Unex Tower, is rated 4.7 out of 5 across 625 reviews on two platforms, including 609 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ...Read all 6 from landlords
Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ...Read all 7 from tenants
JLL are proud to announce the launch of their new office in the heart of Stratford. Located within a stone’s throw of Westfield and Stratford station, our office is the most central of Stratfords estate agents. We know the area well, having contributed to the Olympic Bid and launched several new developments including Stratosphere, Stratford Plaza and Glasshouse Gardens. Our state-of-the-art office will provide a comprehensive suite of services, from sales and lettings to property and portfolio management. The Stratford office opened underneath Stratford Plaza in February 2016. JLL has been associated with some of Stratford most important developments, including iconic Landmarks like Westfield shopping Centre and the Olympic Park, to help our clients unlock the potential of the residential opportunities that Stratford has to offer, we’ve opened a new office at the heart of it all. Our branch offers the following services: Sales Lettings New Homes Residential property management covering Stratford, Bow, Hackney, Homerton, Leyton, Leytonstone, East Village and Forrest Gate. Stratford is a hub of transport offering the Central line, Jubilee line, TFL rail, DLR, National Rail and the introduction of Crossrail in 2018 which continues to increase the popularity of this area. Our local market derives from homeowners and Tenants in the Stratford area and surround making the most of the quick commute to Canary Wharf, the City and West London. With plenty of great restaurants and shopping facilities the area the popularity is consistently on the increase. Located opposite Stratford Station our bespoke office based underneath Unex Tower is perfectly placed for vendors, purchasers, Tenants and Landlords to walk in, with over 2000 sq ft of space we can offer an experience to all of our clients through interactive property displays and video wall. Our property managers for the local area are based in this office which will allow for a better overall experience for our tenants and Landlords, knowing that your point of contact is local this will give many peace of mind. Being the third addition to our east London offices we work closely with our Canary wharf and City teams to ensure that we give the best coverage to all of our clients.
The Trusted Agent 2026 results for JLL Stratford, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI had pleasant experience finding my new home with the assistance of my agent Tianne Harvey, who are always helpful throughout the period of securing our property which usually is a big headache for me. Truly recommend her, Tianne deserves a raise!
5/5
GoogleHaving just moved here from the US and hearing that London’s rental market was very competitive, I wasn’t sure what to expect when finding a place to live. JLL made it very easy to schedule an appointment and view a few places. My Letting …
Dear Jonathan, We're so grateful that you took the time to share your feedback with us. … More
5/5
GoogleThanks for Eilis, we’ve managed to move in to the flat. She helped us from viewing the property to moving in with her professional skills, responded quickly about any questions or queries.
Dear Lydia, thank you for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that thanks to Eilis. Best wishes, JLL
4/5
GoogleErjana from JLL was really proactive and helpful!
Thank you for your 4 star review!
5/5
GoogleI bought a new apartment in Stratford, London in 2018 through JLL with a good price. And have since let the property through JLL. JLL found an excellent tenant, who still lives in the property today, within few weeks and negotiated a rental …
Hi there, thank you for taking the time out to post this review, it means a lot to us! It's fantastic to hear that Suth and the team have been great at managing your property, we will make sure he will get the recognition he deserves! … More
5/5
GoogleWe had the pleasure of working with Erjana as our broker, and we couldn't be happier with the experience. In just three working days, she not only arranged a viewing for us but also managed to guide us through the entire contract process. …
Dear Ngo, thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the time to confirm this is the case. Also thank you for your kind words about Erjana, we'll make sure to share your feedback with her. Thank you, JLL
5/5
GoogleWe’re lucky to have Taysir Hussein as our property manager. They’re very attentive and helpful. They resolve any issues for us as quickly as possible and keep us up to date.
Dear Mehdi, our teams work very hard to deliver 5 star service, and we're pleased to hear we have managed to do so thanks to Tay! We'll make sure she gets the recognition she deserves! Thank you, JLL
5/5
GoogleIt was great working with Elish..
Thank you for your 5 star rating!
5/5
GoogleI recently rented a property through JLL and was supported by Eilis. She was incredibly professional, kind and prompt in her responses. I would highly recommend both her and JLL!
Dear Isra, thank you for your 5 star review, pleased to hear Eilis was professional, kind and prompt in responding. Best wishes, JLL
5/5
GoogleRented an apartment through JLL and had been dealing with Eilis and Erjana who were very professional, responsive and delivered a great customer experience. I would highly recommend them both.
Dear Brodie, we're very grateful for your 5 star review, it means a lot! So pleased to hear that Erjana and Eilis did a great job and you would not hesitate to recommend JLL. Many thanks, JLL
5/5
GoogleMy friends and I were looming for a 3 bedroom flat. We have been helped by Cansev who really went above and beyond to make sure that we will be able to move in on time. I had an amazing experience with JLL and definitely recommend !
4/5
GoogleWe had a wonderful experience with Alfie from JLL Stratford. He has been extremely responsive, quick to assist, and very helpful throughout the entire process.
5/5
GoogleReally quick responses, had our offer accepted on the same day as the viewing and Eilis Moloney, our agent answered all our queries during and after the viewing and has been very informative throughout. Would highly recommend.
5/5
GoogleErjana Metra of JLL dealt with the re-letting of our flat etremely efficiently and found us new tenants at an improved rent with scarcely any vacant period between tenancies.
Dear Mike & Mary, Thank you for taking the time out to post this lovely feedback for Erjana. … More
5/5
GoogleWe've had a great experience with Suth, our property manager, and JLL in general. He's been consistently supportive and quick to resolve any issues. Really happy with our experience!
Dear Vishnu, we are very happy to hear that you had a great experience at JLL thanks to Suth and the team, we are certain your kind words will make their day! Thank you, JLL
5/5
GoogleI had a fantastic experience with Eilis Moloney in JLL as my rental agent. She is professional, easy to communicate with, and incredibly helpful throughout the process.
Dear Yutong, thank you for your 5 star review and kind words for Eilis, we'll make sure to circulate this. Thank you, JLL
1/5
GoogleI seldom write reviews, but my experience with this letting agent has been so frustrating that I felt compelled to share it. When I was initially searching for a rental property, they were incredibly responsive and seemed eager to help. …
Dear Vahinaz, we are sorry to read your 1 star review. As we are unable to locate you on our database, you can provide us with more information at Kiko.Panadero@jll.com and we can look into this for further you. … More
5/5
GoogleLucian was great. I rented a flat through JLL in Stratford and had some issues with the blinds. Lucian was extremely helpful and took care of liaising with the contractors and the property developer. He was able to find the most efficient solution in a very quick timeframe: I highly recommend him.
5/5
View AgentsGreat experience
We had a fantastic experience when using JLL. They were speedy as they knew we wanted a quick move and so friendly and approachable. Special mention to Amy, who went above and beyond to make sure we found a place that we would love and to help us move in with everything ready on time.
5/5
GoogleLucian was great. I rented a flat through JLL in Stratford and had some issues with the blinds. Lucian was extremely helpful and took care of liaising with the contractors and the property developer. He was able to find the most efficient solution in a very quick timeframe: I highly recommend him.
5/5
GoogleI rented an apartment through JLL recently and was dealing with Eilis and Erjana- they were extremely professional, kind and responsive. I'd highly recommend them both and JLL!
Dear Menaka, thank you for your kind review and giving a shout out to Eilis and Erjana! Best wishes, JLL
5/5
GoogleI had a very positive experience with Alfie. From the beginning, he was professional and responsive, and made the whole process of renting much easier. …
5/5
GoogleI had a fantastic experience with Tasif. His effectiveness, friendliness, and willingness to guide me around made the process smooth and enjoyable. I highly recommend his services.
Dear Li, thank you for your positive review, it means a lot to us! Great to hear that Tasif was efficient, friendly and was great at guiding you through the process! Many thanks, JLL
5/5
GoogleWe had a wonderful experience with JLL Residential Properties Stratford. ‘Eilis Moloney’ was extremely helpful and professional, making everything easy and stress-free. I highly recommend both JLL and Eilis Moloney for their outstanding service!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Paul wrote: "Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ..."
7 reviews from tenants, rated 4.4 out of 5 on average. For example, LM wrote: "Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ..."
Yes. In The Trusted Agent 2026 awards: JLL Stratford, London won Trusted Agent.
