Trusted Agent profile · London
Verified
★★★★★
625 reviews across 2 platforms
Unex Tower, 5 Station Street, Stratford, London, E15 1DA
Part of JLL Stratford, see every office.
JLL Stratford's office in London, at Unex Tower, is rated 4.7 out of 5 across 625 reviews on two platforms, including 609 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ...Read all 6 from landlords
Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ...Read all 7 from tenants
JLL are proud to announce the launch of their new office in the heart of Stratford. Located within a stone’s throw of Westfield and Stratford station, our office is the most central of Stratfords estate agents. We know the area well, having contributed to the Olympic Bid and launched several new developments including Stratosphere, Stratford Plaza and Glasshouse Gardens. Our state-of-the-art office will provide a comprehensive suite of services, from sales and lettings to property and portfolio management. The Stratford office opened underneath Stratford Plaza in February 2016. JLL has been associated with some of Stratford most important developments, including iconic Landmarks like Westfield shopping Centre and the Olympic Park, to help our clients unlock the potential of the residential opportunities that Stratford has to offer, we’ve opened a new office at the heart of it all. Our branch offers the following services: Sales Lettings New Homes Residential property management covering Stratford, Bow, Hackney, Homerton, Leyton, Leytonstone, East Village and Forrest Gate. Stratford is a hub of transport offering the Central line, Jubilee line, TFL rail, DLR, National Rail and the introduction of Crossrail in 2018 which continues to increase the popularity of this area. Our local market derives from homeowners and Tenants in the Stratford area and surround making the most of the quick commute to Canary Wharf, the City and West London. With plenty of great restaurants and shopping facilities the area the popularity is consistently on the increase. Located opposite Stratford Station our bespoke office based underneath Unex Tower is perfectly placed for vendors, purchasers, Tenants and Landlords to walk in, with over 2000 sq ft of space we can offer an experience to all of our clients through interactive property displays and video wall. Our property managers for the local area are based in this office which will allow for a better overall experience for our tenants and Landlords, knowing that your point of contact is local this will give many peace of mind. Being the third addition to our east London offices we work closely with our Canary wharf and City teams to ensure that we give the best coverage to all of our clients.
The Trusted Agent 2026 results for JLL Stratford, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI recently bought a flat in London, my first home, and found working with Khanh, from JLL, very enjoyable. As stressful as a first home purchase can be, Khanh helped and supported me throughout making it seem easy and effortless, she was …
Dear Andrea, we're very grateful for your 5 star review and for your kind words for Khanh, fantastic to hear she's been great with the purchase and we'll make sure to pass this on to her. Thank you, JLL
5/5
GoogleMr. Tasif is very helpful. Thanks a lot.
5/5
GoogleRE. property management - Amman is brilliant and efficient!
5/5
GoogleTasif was great with communication and had a pleasurable experience overall.
Dear William, thank you for taking the time and leaving 5 star review, it means a lot to us! Many thanks, JLL
5/5
GoogleMarco Cardin has been an absolute gem. He has made the experience of selling a property a breeze. Helpful at every stage. …
Dear Mona, Thank you for taking the time to leave such a great review, your comments are … More
5/5
GoogleI had the pleasure of working with Eilis at JLL during my apartment search in London, she was incredibly helpful, always quick to respond, and went above and beyond to make sure I found the perfect place that met all my needs. She was …
5/5
GoogleMy roommate (Othmane) recently left a review for Erjana (Eryana), but I feel compelled to add my own experience as well. Working with Erjana as our letting agent was a fantastic experience. She was exceptional at showcasing the property and …
Dear Salim, we strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Erjana, and hope we can help again in the future again! Many thanks, JLL
5/5
GoogleI recently had the pleasure of working with Erjana (Eryana) as our letting agent, and I couldn't be more impressed with her service. She did an amazing job showcasing the property and was incredibly helpful in assisting us throughout the …
Dear Othmane, we are very grateful for your feedback and 5 star review. Thank you for your kind words about Erjana too, we'll make sure to pass this on to her too. Many thanks, JLL
5/5
GoogleWe had a great experience working with Erjana at JLL. From the moment we met her in the office, she was very welcoming and took the time to understand our situation, especially since we needed to move quickly. What we really appreciated was …
5/5
GoogleVery happy with JLL as always. Especially with Tasif mahmood, he goes above and beyond our expectation and provide exceptional service. His professionalism is highly appreciated and because of the high service quality we are happy to handover our property to JLL for management even they are more pricy compare to other agents.
5/5
GoogleEilis has helped me find my dream apartment in Stratford! Communication was great throughout, she listened to my concerns, was great at explaining in depth whenever I had questions and was helpful in negotiating with the landlord. …
Dear Karoline, we can't thank you enough for this lovely feedback! Great to hear Eilis was great when dealing with rental process and we hope you will make lots of nice memories in your new home! Best wishes, JLL
5/5
GoogleRecently used JLL Stratford to help us find a place to move into, JLL were really efficient and quick with everything. Tasif in particular was a huge help, really attentive and great estate agent to work with - would highly recommend him and JLL
Dear Chris, our teams works very hard to make sure they provide good service and we're pleased to hear you got to experience it thanks to Tasif, we're certain this will make his day! Thanks, JLL
5/5
GoogleThanks Tasif for your help in locating me a tenant during a difficult time of year. More importantly, thanks for keeping me updated and figuring out that I preferred phone calls rather than email!
5/5
GoogleVictoria has been super helpful and available during our search for a flat to rent. She is very professional. Thank you JLL!
Dear Nicolas, Thank you for taking the time to leave this review! … More
1/5
GoogleI've lost count the number of times I have asked to view a property and not received a response from them. You chase and chase again and then get a response. Can I book in to view it, you ask. No reply. Chase again. No reply. Then a reply. So when can I book in to view it please? No response...And it continues. It's a serious waste of time for everyone involved. If the property is not available, say so. If it is, it doesn't seem like they want to rent them out as we've been trying for a couple of weeks to view several places and haven't even managed to book a time in yet. Would try to avoid as much as possible if I could as I have no confidence that the process would go smoothly even if they did respond to my messages. Weird thing is, the person I was speaking to seemed very nice, friendly and helpful. Such a shame for the landlord who owns the property and us a potential tenants.
Dear Reg , My name is Charlotte and I look after our Stratford JLL Branch. I am very sorry to hear you did not receive contact from our office, we are currently experiencing a very high level of calls and enquiries due to the time of year and we adhere to ensure we respond to applicants in a timely manner. All of our applicants are a priority, I would really like it if you could get in with me to discuss further. You can reach me on 0208 104 1110 or charlotte.russell@eu.jll.com.
1/5
GoogleI've lost count the number of times I have asked to view a property and not received a response from them. You chase and chase again and then get a response. Can I book in to view it, you ask. No reply. Chase again. No reply. Then a reply. So when can I book in to view it please? No response...And it continues. It's a serious waste of time for everyone involved. If the property is not available, say so. If it is, it doesn't seem like they want to rent them out as we've been trying for a couple of weeks to view several places and haven't even managed to book a time in yet. Would try to avoid as much as possible if I could as I have no confidence that the process would go smoothly even if they did respond to my messages. Weird thing is, the person I was speaking to seemed very nice, friendly and helpful. Such a shame for the landlord who owns the property and us a potential tenants.
Dear Reg , My name is Charlotte and I look after our Stratford JLL Branch. I am very sorry to hear you did not receive contact from our office, we are currently experiencing a very high level of calls and enquiries due to the time of year and we adhere to ensure we respond to applicants in a timely manner. All of our applicants are a priority, I would really like it if you could get in with me to discuss further. You can reach me on 0208 104 1110 or charlotte.russell@eu.jll.com.
5/5
GoogleEilis was a great help in all aspects of the JLL tenancy experience and I would definitely recommend her if looking for a swift and knowledgeable service.
5/5
GoogleAmazing service from JLL Stratford Lettings team from start to finish. They have rented my brand new property pre-completion at the new site. The process was smooth and quick and I didn't have to worry about a thing. Beatrice provided me …
5/5
GoogleAlfie from JLL was very helpful in our apartment search. He was responsive to all our questions and got us into a place that more than meets our needs. We appreciate his assistance throughout the process. Thank you JLL and Alfie!
5/5
GoogleI had an amazing experience working with Tianne Harvey from JLL. She made the process of finding and securing my new home incredibly smooth and stress-free. She was always available to answer my questions and guided me through every step, …
5/5
GoogleExcellent service! Hats off to Gytis who's very responsive and resposible. It's a pleasure to have JLL's support in renting.
Dear Zhe, what lovely feedback to receive for Gytis. Many thanks for taking the time to review.
5/5
GoogleSenior Property Agent Michael Harvey is the best agent you can find in the area. He is responsible and responsive. He is competent and professional. …
Dear Ho, Thank you very much for taking the time to share your feedback with us. … More
5/5
GoogleJust got done with the lettings process for a property managed by JLL. Smooth experience with lettings agent Alfie Jackson! He kept us updated throughout the process and made sure all of our concerns were addressed. …
5/5
GoogleTasif from JLL was great at helping us with the process of moving in. Even though the process took longer than expected, because of all the documents required, he was patient and answered every question we had. We changed our minds about …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Paul wrote: "Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ..."
7 reviews from tenants, rated 4.4 out of 5 on average. For example, LM wrote: "Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ..."
Yes. In The Trusted Agent 2026 awards: JLL Stratford, London won Trusted Agent.
Send JLL Stratford a message.
