1/5
GoogleBad customer care service, really expensive. I had a disagreement with my ex flatmates and they told me to take care of the …
Agent replied
Hi Tancredi Thanks for your review and I’m sorry to hear you were unhappy with the service … More
Trusted Agent profile · London
Verified
JLL Stratford London reviews
★★★★★
625 reviews across 2 platforms
Unex Tower, 5 Station Street, Stratford, London, E15 1DA
Part of JLL Stratford, see every office.
JLL Stratford's office in London, at Unex Tower, is rated 4.7 out of 5 across 625 reviews on two platforms, including 609 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Landlords6 reviews
Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ...Read all 6 from landlords
Tenants7 reviews
Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ...Read all 7 from tenants
About JLL Stratford London
JLL are proud to announce the launch of their new office in the heart of Stratford. Located within a stone’s throw of Westfield and Stratford station, our office is the most central of Stratfords estate agents. We know the area well, having contributed to the Olympic Bid and launched several new developments including Stratosphere, Stratford Plaza and Glasshouse Gardens. Our state-of-the-art office will provide a comprehensive suite of services, from sales and lettings to property and portfolio management. The Stratford office opened underneath Stratford Plaza in February 2016. JLL has been associated with some of Stratford most important developments, including iconic Landmarks like Westfield shopping Centre and the Olympic Park, to help our clients unlock the potential of the residential opportunities that Stratford has to offer, we’ve opened a new office at the heart of it all. Our branch offers the following services: Sales Lettings New Homes Residential property management covering Stratford, Bow, Hackney, Homerton, Leyton, Leytonstone, East Village and Forrest Gate. Stratford is a hub of transport offering the Central line, Jubilee line, TFL rail, DLR, National Rail and the introduction of Crossrail in 2018 which continues to increase the popularity of this area. Our local market derives from homeowners and Tenants in the Stratford area and surround making the most of the quick commute to Canary Wharf, the City and West London. With plenty of great restaurants and shopping facilities the area the popularity is consistently on the increase. Located opposite Stratford Station our bespoke office based underneath Unex Tower is perfectly placed for vendors, purchasers, Tenants and Landlords to walk in, with over 2000 sq ft of space we can offer an experience to all of our clients through interactive property displays and video wall. Our property managers for the local area are based in this office which will allow for a better overall experience for our tenants and Landlords, knowing that your point of contact is local this will give many peace of mind. Being the third addition to our east London offices we work closely with our Canary wharf and City teams to ensure that we give the best coverage to all of our clients.
Awards
The Trusted Agent 2026 results for JLL Stratford, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
GoogleAvoid. They try and take as much money from you as they can after your tenancy ends. Most of these 5 star reviews are fake or incentivised.
Agent replied
Hi MiraK, I’m sorry to see your review, but please be assured that nobody is incentivised to leave us reviews and all of the comments are left by genuine clients and tenants. Receiving negative feedback is unusual for us and we take it very seriously. Please get in touch with me, so I can look into your issues and hope to resolve them for you. My name is Emma Deeny and I look after Customer Services for JLL. You can reach me on 07841 860973 or emma.deeny@eu.jll.com.
5/5
GoogleExcellent service - Lucian was in particular very helpful and professional
1/5
GoogleAvoid. They try and take as much money from you as they can after your tenancy ends. Most of these 5 star reviews are fake or incentivised.
Agent replied · 22 June 2026
Hi MiraK, I’m sorry to see your review, but please be assured that nobody is incentivised to leave us reviews and all of the comments are left by genuine clients and tenants. Receiving negative feedback is unusual for us and we take it very … More
5/5
GoogleExcellent service - Lucian was in particular very helpful and professional
1/5
GoogleAwful customer service, I have not had heating or hot water for 5 days now. JLL dont seem to be concerned in the slightest!
Agent replied
Dear Ms Chang, I am very sorry to hear of your unfortunate experience regarding the management … More
1/5
GoogleI would never hire JLL to sell or buy property. They will leave your flat in shambles, and then deny it, all they care about is their commission. I have never seen more disrespectful agents.
5/5
GoogleA Heartfelt Thank You for Your Exceptional Service Dear Mr. Ollie Albrecht, …
5/5
GoogleTasif kindly helped us out with very quick responses even when it was out of his working hours.
1/5
GoogleWorst Agency in London to rent from!! I have recently moved out of a property where i lived for 1 year in east London. …
Agent replied
Dear Sophie, We are disappointed to receive a 1 star review from you based on the deposit … More
5/5
GoogleHad fantastic assistance and advice from JLL. Many thanks Charlotte
5/5
GoogleGreat services, communication was clear and everything worked smoothly. Tasif mahmood was so helpful! much appreciated
5/5
GoogleI’ve had a really excellent experience with Michael Harvey from JLL sales. He was able to assist me with a quick sale of my property. Michael showed real professionalism when my original sale was impacted by the covid19 situation and found me another buyer very quickly which is much appreciated.
5/5
GoogleVery good service backed by incredible team of professionals.
5/5
View AgentsHighly recommended
From our first meeting with Charlotte Russell we felt totally at ease about leaving our new flat in JLL very capable hands to deal with the letting.. They are extremely helpful, give a quick response to any questions and very professional. We feel assured that ourselves as landlords and our new tenants are in safe hands.
5/5
GoogleVery helpful, thank you Rosie!
5/5
GoogleI’ve had a really excellent experience with Michael Harvey from JLL sales. He was able to assist me with a quick sale of my property. Michael showed real professionalism when my original sale was impacted by the covid19 situation and found me another buyer very quickly which is much appreciated.
5/5
GoogleLiam Bartlett at JLL has been exceptional in the professional service he provides and the personal attention he gives. You really feel that he cares and is genuine and sincere, so much so that we have now bought two properties from him and hope to buy more from him in the future.
1/5
GoogleI would never hire JLL to sell or buy property. They will leave your flat in shambles, and then deny it, all they care about is their commission. I have never seen more disrespectful agents.
5/5
GoogleTasif arranged viewings quickly and was supportive throughout the renting process, 10/10!
5/5
View AgentsProfessional & Trust worthy property manager
Pui Hung has provided the most professional property management service to me over the past many years. I know I can always count on her to look after my property. She communicates clearly and provides her professional advice wherever required. With Pui managing my property, I knew I could have peace of mind.
2/5
GoogleMy experience mimics those below, in that the communication from representatives at JLL was completely shocking. Ringing 10x a day to either never even get an answer, or to be told someone would ring me back- for this to never occur. I …
5/5
View AgentsVery professional and friendly team
We worked with JLL recently when securing our new home. Throughout the process they were extremely professional, helpful and friendly. All you want when going through the stress of moving house. They accommodated change of move dates easily and no query was ignored or missed. Would definitely recommend them to a friend.
5/5
GoogleExcellent service, they were all on top of things, very friendly and professional. I definitely recommend JLL to anyone. Looking for the right apartment can be stressful, but the team at JLL made it easy. I really appreciate how well informed I was at all times.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about JLL Stratford London
What do landlords say about JLL Stratford London?
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Paul wrote: "Dealt with Charlotte Russell from well before completion to the point at which the tenant was in situ. Extremely personable and professional, Charlotte exudes ..."
What do tenants say about JLL Stratford London?
7 reviews from tenants, rated 4.4 out of 5 on average. For example, LM wrote: "Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day ..."
Has JLL Stratford won any awards?
Yes. In The Trusted Agent 2026 awards: JLL Stratford, London won Trusted Agent.
