5/5
GoogleGreat service especially by Chantelle Leydon. She managed the whole process very swiftly and her experience in resolving issues and making sure the whole experience was smooth was top notch. Well done
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Thorgills reviews
★★★★★
179 reviews across 2 platforms
13-15 Turnham Green Terrace, Chiswick W4 1RG
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Thorgills's Chiswick office at 13-15 Turnham Green Terrace is rated 4.5 out of 5 across 179 reviews on two platforms, including 114 Google reviews rated 4.5. Checked 9 October 2026.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers7 reviews
Legal Support Alice picked up the legal support of the sale of my property once I had accepted the offer made. She has been an incredible support, keeping me ...Read all 7 from sellers
Buyers1 review
Michael was one of the only agents we came across who knew and understand our needs down to a T. All four properties he showed us were spot on and his great ...Read the review from buyers
Landlords15 reviews
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 15 from landlords
Tenants34 reviews
"Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ...Read all 34 from tenants
About Thorgills Chiswick
At Thorgills, we pride ourselves on our ability to sell and rent properties in every area of West London. Currently we offer clients the ability to sell and let through Thorgills in the following areas: Chiswick, Ealing, Brentford, Acton, Isleworth, Hammersmith, Shepherds Bush, Hanwell, Perivale, Twickenham, Hounslow and Greenford. We understand that each client has different needs and we are able to tailor our services to meet your requirements at every level. Our aim is to provide an efficient and hassle-free service to vendors, buyers, landlords and tenants alike, making the moving experience an untroubled one all-round.
Reviews
Every review we hold for the Chiswick office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat service especially by Chantelle Leydon. She managed the whole process very swiftly and her experience in resolving issues and making sure the whole experience was smooth was top notch. Well done
5/5
View AgentsGreat service
Karim, made our move from New Zealand much less stressful by responding to all our questions over email & phone quickly. Everything was ready when we arrived and he was great to deal with.
5/5
View AgentsThank you for your job!
Haffeeza Rasheed is one of the best member of this team. It was a great pleasure to keep in touch with her, she is a reliable and helpful and a kind person.
1/5
View AgentsFriendly Property Agent but Terrible Property Management !!
LandLords and potential Tenants, Stay away from this well named* agency, extremely friendly when dealing with the letting process but when it comes to property magament, OMG, I wonder why the keep changing the stuff every few weeks, Im 100% sure the problem comes from the Management Manager/Director, which when we complained the just told us how good she is and how many awards she's won !! After we spoke with a very nice lady that was trying to get things sorted she mentioned that the major issue was the manager.. but when anyone complains, goes to the first & less experienced person without awards.. what a pity !! Read a few complains and all is about the same.. What a Regret !!
3/5
View AgentsImpressive agents but slow to reference and finalise your offers
Very impressed with our agent, Karim, who had our offer accepted quickly and gave us all the information we needed and let us know the next steps. He was easy to get hold of and was happy to speak to us even out of hours. However, referencing staff were extremely slow and poor communicators which caused us a huge amount of stress and worry before our move. Poor service on their side of things certainly doesn't justify their hefty agency fees.
5/5
View AgentsExcellent knowledge and range of properties, plus really friendly team!
I had visited numerous estate agents before coming to Thorgills but they were the only ones that I felt really listened to my requirements, and found a range of properties all of which would have been suitable, saving me a lot of hassle. They weren't pushy at all which was great; I need time to think through a decision rather than feel forced into it! Every member of the team that I encountered was friendly and knowledgeable, would definitely use again.
5/5
View AgentsProfessional and efficient
We have been very impressed with Thorgills. They are very professional, fair and efficient with good communication and very reasonable fees. They were able to deal with a very difficult situation in a way that took away all the stress from the landlord. I wouldn't hesitate to recommend them to any landlord looking for a different type of agency. We have been renting our two flats for 20 years now and have had some very negative situations regarding letting agents, but in the 8 years we have been with Thorgills, we have been very happy.
1/5
View AgentsStrongly DO NOT recomment
Poor management of property. Very slow in doing their job. Not very professional. Lack of anticipation of issues. Not prone to help find solutions or alternatives. Always saying "sorry" with no action behind it to follow up. Upon moving in, the flat was to be professionally cleaned and that is why we had t delay moving in. The time at which we were to move in, the previous tenants were having their furniture moved out. The flat was disgusting, used toilet paper etc... on the floor. A professional cleaner was not arranged and could not be provided for over 3 days, our movers were there, so we had to clean the flat ourselves. Other parts of the flat are not working entirely since over 6 months we are here, and if it 50% working, they consider that to be fine and will not seek more. Strongly disrecommend as they lack professionalism and ethics.
5/5
GoogleChantelle at Thorgills is always a delight to speak to and couldnt be more helpful! She is always very professional and an absolute pleasure to deal with!!
5/5
GoogleWas very impressed with my experience with Thorgills, from start to finish everything ran smoothly, I had been dealing with another agent before who had messed me around and left me two weeks to find a new home, I was stressed until I found Emma. Emma from Thorgills made me feel at ease with the process and helped me find a new home. Thank you to everyone who helped, I will be using Thorgills again.
5/5
GoogleUnderpromised & Overdelivered - Excellent service start to finish. Elisard Particularly was great. Excellent estate agent with customer service at the forefront of every action.
5/5
GoogleFantastic service Thorgills and Haffeeza, always incredibly prompt in response and helpful for all questions / issues. The whole process ran very smoothly - thanks!
5/5
GoogleAwesome and super friendly staff. Special thanks to Karim who found the perfect flat for me to share with my friends at an amazing price. Definitely recommend!
5/5
GoogleDannie Walton at Thorgills has been very helpful and very proactive, listened to my requirements and found the right place! a very good agent.
5/5
GoogleCarmine is an amazing guy. Funny, sunny, on point and very serious guy, on point. Very cheerful and magnificent. Best as in estates agency
5/5
GoogleCarmine is an amazing guy. Funny, sunny, on point and very serious guy, on point. Very cheerful and magnificent. Best as in estates agency
5/5
View AgentsEfficient, approachable and supportive
Chantelle has been very professional in her approach. Questions have been answered quickly and I have felt the level of professionalism is much higher than local competitors.
5/5
GoogleGreat service !! From talking to Dannie to rent and let to Tenants all happened in 5 days. Very professional staff and delivery service.
5/5
GoogleWas recently assisted by Chloe Hall at the end of my tenancy. She was very friendly, communicative and helpful. Much appreciated :)
5/5
GoogleVery quick and easy end of tenancy. Chloe was great - deposit back in matter of days, nice contact. Thank you.
5/5
GoogleI was very impressed by Chloe Hall's professionalism and promptness in dealing with my issue. Thank you very much! Dr Bhaduri
5/5
View Agentsgreat customer service
Haffeeza helped us a lot in the process and provided great customer service, took the time to listen and understand our specific requirements.
5/5
GoogleAlice Carrick has been fantastic throughout the process of selling our flat. She was responsive and proactive, and incredibly professional
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Thorgills
How many reviews does Thorgills have?
Thorgills's Chiswick office has 179 reviews across two platforms: 114 on Google, 65 on View Agents. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Thorgills's rating?
Thorgills is rated 4.5 out of 5 across all 179 reviews, and 4.5 out of 5 on Google from 114 reviews, checked 9 October 2026.
What do sellers say about Thorgills?
7 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Legal Support Alice picked up the legal support of the sale of my property once I had accepted the offer made. She has been an incredible support, keeping me ..."
What do landlords say about Thorgills?
15 reviews from landlords, rated 4.4 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
What do tenants say about Thorgills?
34 reviews from tenants, rated 4.7 out of 5 on average. For example, Asli wrote: ""Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ..."
Where is Thorgills's Chiswick office?
Thorgills, 13-15 Turnham Green Terrace, Chiswick W4 1RG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.