5/5
GoogleThe lettings management team are very quick to respond whenever I have a query or need to make a request. Kat F. Is always very communicative and provides regular updates if there is an ongoing issue. Thank you Kat and team!
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Thorgills reviews
★★★★★
179 reviews across 2 platforms
13-15 Turnham Green Terrace, Chiswick W4 1RG
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Thorgills's Chiswick office at 13-15 Turnham Green Terrace is rated 4.5 out of 5 across 179 reviews on two platforms, including 114 Google reviews rated 4.5. Checked 9 October 2026.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers7 reviews
Legal Support Alice picked up the legal support of the sale of my property once I had accepted the offer made. She has been an incredible support, keeping me ...Read all 7 from sellers
Buyers1 review
Michael was one of the only agents we came across who knew and understand our needs down to a T. All four properties he showed us were spot on and his great ...Read the review from buyers
Landlords15 reviews
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 15 from landlords
Tenants34 reviews
"Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ...Read all 34 from tenants
About Thorgills Chiswick
At Thorgills, we pride ourselves on our ability to sell and rent properties in every area of West London. Currently we offer clients the ability to sell and let through Thorgills in the following areas: Chiswick, Ealing, Brentford, Acton, Isleworth, Hammersmith, Shepherds Bush, Hanwell, Perivale, Twickenham, Hounslow and Greenford. We understand that each client has different needs and we are able to tailor our services to meet your requirements at every level. Our aim is to provide an efficient and hassle-free service to vendors, buyers, landlords and tenants alike, making the moving experience an untroubled one all-round.
Reviews
Every review we hold for the Chiswick office, from every platform, shown as written. First names only.
Google5/5
GoogleLaura Madden was my Sales Broker and she completely understood what I was looking for. I placed an offer on the first flat I saw and within days I was a home owner. Fastest service I've ever seen. Highly recommend.
4/5
View AgentsVishaal was very helpful with our property search. Always interested in what we wanted, he offered us very good choices without being pushy. His approach was friendly yet professional so it would be definitely nice to work with him again in the future.
5/5
View AgentsExcellent service
Great, professional service from the Thorgills agents, commencing from the first meeting with Daniel, through the viewings with Vishaal and whole selling process. Truly recommended agency if you wish to sell your property stress free. Well done and thank you very much.
5/5
View AgentsProfessional and attentive agent!
Michael was a pleasure to deal with, great communication skills and took the time to listen and understand our specific requirements. The viewing arranged went very well and we felt taken care of and our questions were answered in a satisfactory manner.
5/5
GoogleKat Felton has been absolutely brilliant since she took over the management of our property. Very professional, very customer oriented and gets things done! Could not ask for anything more - thank you Kat! Best, Anthony & Sheena.
5/5
View AgentsWent above and beyond to help secure tenancy.
I identified a property that I was keen to secure as a tenant and Karim helped to secure this property with minimum of fuss, despite the fact that he should have been on holday. His handover to his colleague to complete the paperwork was well communicated so that completion was done in an efficient and timely way.
Agent replied · 11 January 2017
Thank you very much Phil, I am happy we could impress you with our service and I hope you will enjoy living in your new property.
5/5
View AgentsAmazing Service
Once I had found my property, Haffeeza was on the ball 100% Completely efficient and kept me informed each step of the way Haffeeza is a huge asset to Thorgills, and I can't thank this lady enough! Thank YOU Haffeeza
5/5
GoogleAlice Carrick has been an absolute delight and pleasure to work with. She is very efficient, always on the ball and acted immediately in respect of any queries. I would highly recommend Alice and using Thorgills !
5/5
View AgentsFast, responsive and courteous
Vishaal has a great knowledge of the area and will tailor a search to incorporate only what you want to see and not waste your time. Professional and genial I would happily ask for Vihsaal's help again in the future.
5/5
View AgentsFantastic experience finding a new flat to rent!
Myself and my partner dealt with Karim, Haffeeza and Alice to find a new flat to rent. All three have been extremely helpful, friendly, professional and offered excellent advice. I would highly recommend Thorgills for those looking to rent.
5/5
View AgentsAlice Carrick
Alice was brilliant with the sale of my property. She was relentless in contacting / chasing both solicitors and she kept me updated daily. It was a very difficult sale but Alice made it happen; she was fantastic.
5/5
View AgentsExcellent Service by Karim !!
Karim is very professional, helpful, and friendly making the painful process of finding a new home much easier, he would also go out of his way to make sure I got what i needed. Excellent service would definitely recommend.
5/5
View AgentsAlways courteous, professional and quick to respond
I genuinely couldn't be happier with my experience with Haffeeza. She responded quickly to all my enquiries, wrote clear and concise instructions in her emails and always kept me up to date with how my letting was progressing.
4/5
GoogleVishaal and Alice were extremely helpful and communicative, helping us quickly move to exchange on our property and keeping us informed of progress and any issues throughout. Overall, good customer service and helpful informed staff.
5/5
GoogleWe sold our flat through Thorgills last year and Laura Madden was excellent at keeping in touch with me, confirming viewings, updating me on offers, and getting the best deal for our flat. Highly recommend!
5/5
GoogleAmazing team, have helped me a lot. Special shout out to Kat Felton and property management team who went an extra mile to help me with the issues I had with the flat I rented.
5/5
View AgentsThe best agent
Vishaal has been incredibly helpful whilst looking to rent a property in the Chiswick area. Great knowledge of the area and super patience with all the questions. He has been very happy to help us at all times.
5/5
GoogleI stayed in a property managed by Thorgills property management for 3 years and the service was excellent. My contact Kat was always very helpful and look to solve issues as quickly as possible.
5/5
GoogleHands on estate agents who did everything to ensure our purchase went through smoothly.Dannie and Daniel were exceptional, very helpful, knowledgeable and always easy to get hold of. Me and my daughter strongly recommend Throgills !
1/5
GoogleMy bad experience with Thorhills Chiswick began from the very beginning. Before I moved in the room I was renting, they had difficulties to contact my landlord (they need two different references) so they told me that I would loss my room if they could not contact him and of course, I would loss my deposit and the first month that I already had paid (£1400). Once they got the references and I was living there, different people moved into the property and did not let us know in advanced. A couple of times I was having dinner and all of the sudden someone opened the door and said "I am your new flatmate. Did the agency inform you about it?" And of course, they never did. I moved from the previously mentioned room a month ago and since then, I have been waiting to received my deposit back (£700). I have been talking to three different people (even the manager) and I gave my bank details to two different people, everything I could hear were excuses "We will send the money within 5 days", "I am on annual leave", "the manager is not here at the moment but I will definitely pass the message"... Finally, I received my money yesterday but this way of treating the tenants is completely unrespectful. Specially, taking in consideration that I always paid my rent on time and I looked after the whole property as if it was mine. All these terrible experiences have encouraged me to make this review to advise everyone. If you can, please AVOID this agency. There are plenty of them in this wonderful city 🙂
5/5
GoogleHaffeeza Rasheed was just amazing to work with. Great Response Rate, Efficient, Genuinely Nice and always along each step with you. Vito Szoma helped picked out a great flat for us. Great Team!
5/5
GoogleFantastic service from Karim Pasha, he really helped me out a lot with finding a home within my budget and my preferred location. He even kept in touch to ensure everything was ok after I had moved in. By far the best estate agent I have ever met. He was very patient and understanding even when at times when I was being difficult with my requirements. I would sincerely recommend enquiring for Karim Pasha when using the services of Thorgills.
1/5
GoogleMy experience with Thorgills Chiswick could not have been worse. For more than 3 weeks they've made me believe that my offer for rent of a property had been accepted until 4 days before checking in when they told me that I could not move in. I've ended discovering that the landlords had never accepted my offer. After this experience that have put a family of 4 in a difficult situation, I am now convinced this is not just incompetence, but these people are simply dishonest. Thorgills to me never again. My recommendation to anyone that will take the risk to go through their intermediation is to be very careful dealing with these guys, they are simply not trustworthy.
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Questions about Thorgills
How many reviews does Thorgills have?
Thorgills's Chiswick office has 179 reviews across two platforms: 114 on Google, 65 on View Agents. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Thorgills's rating?
Thorgills is rated 4.5 out of 5 across all 179 reviews, and 4.5 out of 5 on Google from 114 reviews, checked 9 October 2026.
What do sellers say about Thorgills?
7 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Legal Support Alice picked up the legal support of the sale of my property once I had accepted the offer made. She has been an incredible support, keeping me ..."
What do landlords say about Thorgills?
15 reviews from landlords, rated 4.4 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
What do tenants say about Thorgills?
34 reviews from tenants, rated 4.7 out of 5 on average. For example, Asli wrote: ""Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ..."
Where is Thorgills's Chiswick office?
Thorgills, 13-15 Turnham Green Terrace, Chiswick W4 1RG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.