Thorgills Chiswick reviews from tenants

★★★★★ 5/5

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"Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the terminology or the best process people to involve. Karim and Chantelle were very friendly and took time to answer all my questions with patience. They were very helpful in explaining the entire process and really relieved our stress level even though we were on a very tight timeframe. I wouldn’t hesitate to work with Karim and Chantelle again or give them anything but the highest recommendation."

Asli · 8 March 2018

★★★★★ 5/5

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Michael Stevenson review

Michael was extremely dedicated to making sure we found the perfect place for us, at no point did I feel pushed or feel like he was selling us something we didn't want. He 100% had our interests at the top of his head and the more we saw with him the closer we got to our perfect home, a very good sign he was listening to us and not just showing us everything he had. Extremely happy and if I look for property to rent again, I will be coming back!

Sam · 26 February 2017

★★★★★ 5/5

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Amazing!

Haffeeza has been absolutely amazing with helping us with our move. Our move wasn't straight forward but Haffeeza was always fast to respond and so helpful. She is a credit to the company and really goes above and beyond to help others. I hope she gets the recognition she deserves for excellent customer service, hard work and for genuinely caring about us. Thank you Haffeeza!

CB · 6 February 2018

★★★★★ 5/5

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Excellent help, Anthony was amazing!

I reached out to Anthony for help to find us a flat asap, He was very quick in his response and very knowledgeable with information for us with the letting process. He took us to a few flats and gave us great tips and info on the area, he found us the perfect place! Thank you Anthony your help was greatly appreciated :)

Hayley · 29 July 2016

★★★★★ 5/5

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Haffeeza Rasheed- Excellent!

It’s my absolute pleasure to recommend Haffeeza Rasheed to anyone looking to rent/buy with Thorgills. She is truly a valuable asset to any team. She is honest, kind and incredibly hard-working. Haffeeza went over and beyond to complete our application for our flat which was very impressive. Every phone call ended on a positive outcome which had me feeling less worried.

Edel · 5 June 2017

★★★★★ 5/5

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Flexible and helpfull

Karim was out point of contact for our property searches with Thorgrills. We did not have the classic set of viewings several hundred pounds over our budget and we took a property through Karim. Karim also sorted out a second viewing very quickly and this was much appreciated. Karim was contactable and facilitated our negotiations with the landlord smoothly,

Thomas · 30 June 2017

★★★★★ 5/5

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Excellent service, fast communication

We dealt with Thorgills to negotiate renting a property in the Chiswick area. All staff were extremely prompt and helpful throughout the process. The communication was super fast, which meant all queries were dealt with super efficiently. Haffeeza did a great job enabling the contract sign and paperwork, overall we were really happy with our choice!

Charlotte · 13 July 2017

★★★★★ 1/5

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Worrying use of personal data

Don't use this estate agent if you don't wish for your personal data to be passed onto complete strangers by mistake. Today I received a stranger's tenancy agreement complete with all her personal details and the personal details of her landlord. I seriously dread to think how they are storing and using my data. Who's hands have my personal details ended up in?!

Ben · 24 August 2016

★★★★★ 5/5

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Guidance to sort out rent formalities

Chantelle provided though guidance to amend necessary arrangements. I received on time all the paperwork and it all suited what I previously agreed with the Landlord and agent. No last minute surprises which is always nice when it comes to securing a new home.

Ismael · 27 May 2017

★★★★★ 4/5

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Vishaal was very helpful with our property search. Always interested in what we wanted, he offered us very good choices without being pushy. His approach was friendly yet professional so it would be definitely nice to work with him again in the future.

Magda · 30 November 2016

★★★★★ 5/5

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Professional and attentive agent!

Michael was a pleasure to deal with, great communication skills and took the time to listen and understand our specific requirements. The viewing arranged went very well and we felt taken care of and our questions were answered in a satisfactory manner.

Sima · 2 March 2017

★★★★★ 5/5

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Went above and beyond to help secure tenancy.

I identified a property that I was keen to secure as a tenant and Karim helped to secure this property with minimum of fuss, despite the fact that he should have been on holday. His handover to his colleague to complete the paperwork was well communicated so that completion was done in an efficient and timely way.

Phil · 10 January 2017

★★★★★ 5/5

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Amazing Service

Once I had found my property, Haffeeza was on the ball 100% Completely efficient and kept me informed each step of the way Haffeeza is a huge asset to Thorgills, and I can't thank this lady enough! Thank YOU Haffeeza

Repinder · 13 June 2017

★★★★★ 5/5

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Fast, responsive and courteous

Vishaal has a great knowledge of the area and will tailor a search to incorporate only what you want to see and not waste your time. Professional and genial I would happily ask for Vihsaal's help again in the future.

Mike · 31 October 2016

★★★★★ 5/5

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Fantastic experience finding a new flat to rent!

Myself and my partner dealt with Karim, Haffeeza and Alice to find a new flat to rent. All three have been extremely helpful, friendly, professional and offered excellent advice. I would highly recommend Thorgills for those looking to rent.

Roxanne · 4 June 2017

★★★★★ 5/5

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Excellent Service by Karim !!

Karim is very professional, helpful, and friendly making the painful process of finding a new home much easier, he would also go out of his way to make sure I got what i needed. Excellent service would definitely recommend.

Ahmed · 5 September 2016

★★★★★ 5/5

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Always courteous, professional and quick to respond

I genuinely couldn't be happier with my experience with Haffeeza. She responded quickly to all my enquiries, wrote clear and concise instructions in her emails and always kept me up to date with how my letting was progressing.

Kevin · 24 August 2017

★★★★★ 5/5

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The best agent

Vishaal has been incredibly helpful whilst looking to rent a property in the Chiswick area. Great knowledge of the area and super patience with all the questions. He has been very happy to help us at all times.

Gent · 23 November 2016

★★★★★ 5/5

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Great service

Karim, made our move from New Zealand much less stressful by responding to all our questions over email & phone quickly. Everything was ready when we arrived and he was great to deal with.

Beverley · 27 February 2017

★★★★★ 3/5

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Impressive agents but slow to reference and finalise your offers

Very impressed with our agent, Karim, who had our offer accepted quickly and gave us all the information we needed and let us know the next steps. He was easy to get hold of and was happy to speak to us even out of hours. However, referencing staff were extremely slow and poor communicators which caused us a huge amount of stress and worry before our move. Poor service on their side of things certainly doesn't justify their hefty agency fees.

Ben · 18 August 2016

★★★★★ 5/5

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Excellent knowledge and range of properties, plus really friendly team!

I had visited numerous estate agents before coming to Thorgills but they were the only ones that I felt really listened to my requirements, and found a range of properties all of which would have been suitable, saving me a lot of hassle. They weren't pushy at all which was great; I need time to think through a decision rather than feel forced into it! Every member of the team that I encountered was friendly and knowledgeable, would definitely use again.

Rachel · 14 July 2016

★★★★★ 5/5

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Efficient, approachable and supportive

Chantelle has been very professional in her approach. Questions have been answered quickly and I have felt the level of professionalism is much higher than local competitors.

Jules · 13 September 2016

★★★★★ 5/5

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great customer service

Haffeeza helped us a lot in the process and provided great customer service, took the time to listen and understand our specific requirements.

GP · 2 June 2017

★★★★★ 5/5

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Great and friendly agent

Karim is was very helpful and found us a great property to rent and got us through each step!

Jo · 10 October 2016