Thorgills Brentford reviews

★★★★★ 5/5

Google

After a long search, we managed to find a lovely property with GG. Many thanks to Mr Hossam 🙏🏻 what great guy he is always nice and polite and willing to help with any queries 😁 Please look after him as he is a great asset to your team. …

Marcin · 25 September 2024

★★★★★ 1/5

Google

Giving a one is so unfortunate as I would give a zero for the service and way Thorgills Brentford, have treated me. I have never felt so abandoned, kicked to the curb and robbed out of so much money. They don’t tell their clients of their nil deposit scheme, and then when the landlord/lady finds out she decides so not go ahead with the move even though she’s accepted the offer and done all the vetting which was so stressful for me and my family thanks to Haffeeza, in the client support team. She badged on with calls, texts and e-mail to me and my family who were my guarantors. They lie and add on fees where it’s not applicable, rush you through the whole process which is a nightmare and kills the excitement and enjoy for a first time renter like myself and have rude staff who don’t like to do viewings and want everything done my what’s app and FaceTime. They rush you, push you up against and the wall and pressure you into signing documents and advise you to make offers knowing you don’t match the affordability scale. One of my biggest mistakes is giving Thorgill the opportunity and pleasure to finding an apartment for myself and when you don’t want to move in they threaten you with legal action and tell you that they will ruin your credit score. I am now in a legal battle of getting my money back which is £3500 kept by the manager Simon at Brentford. I advice you guys out their stay away from Thorgills Brentford, they are full of liars, thieves and disgusting people to talk and deal with. This is coming from a 25 years old who is now terrified to move in to any rented property and I’m not keen of doing it in the future. Best of luck guys

YouKnow · 28 August 2018

★★★★★ 5/5

Google

Luigi did a fantastic job. He arranged a number of well qualified viewings for us all within the first week. He arrived for each viewing promptly, full of enthusiasm and armed with a good level of knowledge of the building and the local area. There were two things that helped Luigi stand out beyond this. Firstly, he was very comprehensive in the viewings he conducted providing buyers with a thorough showing of the flat, the building and communal area surrounding which helped distinguish our property from others in the area. Secondly. Luigi made the time to provide a good level of feedback to us, including both positive and constructive points, ensuring we are clear on the status of each prospective buyer after a viewing. This was helpful. Overall, Luigi is great to deal with and got us a good offer in just 7 days. Top job.

Anthony · 28 August 2018

★★★★★ 5/5

Google

Haffeeza was fantastic during our dealings with Thorgills. She really went the extra mile to ensure that our requirements were dealt with swiftly without us needing to be at the property. Thanks Haffeeza!PositiveResponsiveness

Simon · 21 June 2022

★★★★★ 5/5

Google

We would like to thank Daniel, Shoyab and Alice for making the sale transaction go as smoothly as possible and complete within 2 months. The team is very professional, responsive and help to facilitate the smooth transaction. Highly recommended.

Chanipa · 30 June 2021

★★★★★ 5/5

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Excellent service.. could not fault them!

Andy at Thorgills was excellent! From the moment we had a viewing til the moment we had finalised our offer for our new property. Andy was contactable at all times. If he missed my call he would get back straight to me. He was also patient and took his time to show us a few properties which was also useful. Haffeeza did our referencing and was also excellent! After using a different agent last year and it was nothing but stress I was dreading this stage! I was wrong! Haffeeza made it clear what we needed to do at each stage making it easy to finish our referencing within about 5 days. She also was contactable at all times and very professional. I would 100% recommend thorgills in the future and will use them again if I need too.

Imogene · 13 July 2017

★★★★★ 5/5

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Excellent Estate Agent

Aaron is a brilliant example of what an estate/ letting agent should be. He not only noted my needs, he went the extra mile in making sure he did everything possible to help me in my search for a flat to rent. I didn't end up choosing to go through an estate/ letting agency preferring to deal directly with landlords myself. I'm leaving this feedback because if you're trying to decide which agent to trust; especially someone that cares about your experience, Aaron is your man! Thanks again for all the effort you put in to helping me, it's just a shame there's not a 10 star button!

David · 15 April 2017

★★★★★ 1/5

Google

Was in the process of first time buying with thorgills. It was an awful first experience. First of all, they flat out lied to us several times. We did our research into the place we were going to buy and found out information from previous estate agents who had listed the property. We posed these questions to thorgills which they would have had the answers to, the responses they gave us were lies, we were quite sceptical from the start which is not what you want from estate agents. Secondly, they did not pass all the information and conditions of our offer to the seller. As standard, our offer was “subject to survey “ and we expressed our concerns regarding specific issues and said that our offer may change subject to survey. I expect that only some of this information was passed onto the seller as once they had accepted our offer, and we had the survey, which confirmed our concerns, we planned to get a quote regarding works necessary to see if our offer needed amending. The sellers were spooked by this and expressed they would not budge with price. At the same time, whilst stringing us along, thorgills actively seeked out other interested parties for offers (despite still being under offer and part of the conditions of our offer was for our property to be taken off the market). Thorgills managed to find another interest/offer, and the seller pulled out and accepted this offer. Thorgills facilitated this. They did not pass on the correct information and they contacted other parties whilst we were in the process of buying and against the conditions of our offer. We lost out on money, paying for a survey for a place that was never going to be in our reach. The sellers knew what issues were there as their previous prospective buyers pulled out for the same reasons. Thorgills fit the stereotype of bad, manipulative, pushy and sneaky estate agents. - response to reply - it is not true that we "did not want to honour the price" we had pledged - we simply said we wanted to get quotes to know how much the works would cost before continuing - this is very reasonable. We were not given the chance to even get a quote - this looks very bad on the sellers part. You asked us if we were going to trying to renegotiate - and we said we couldn't say for sure before getting a quote - you understood this. It was completely unreasonable to expect anyone to stick to an the original offer not knowing the full picture. We do not blame you for the sellers behaviour. However, if you had been transparent from the start, we wouldn't have been put in that position.NegativeProfessionalism

Chelsie · 21 June 2022

★★★★★ 5/5

Google

Very thorough job. Very professional and on the ball at all times. My sale was lengthly as I struggled to find anywhere but they managed the whole process and my buyer extremely well. Super stressful time to make the stamp duty but their attention to detail ensured we all knew what was happening in the chain every step of the way. i would go as far to say that in terms of moving things along, they had their finger on the pulse. Great in terms of market advice and quick response in handling queries. Thanks to the team across the board, from attending viewings, to helping me understand the house buying process (has been 25 years) to keeping on top of things.PositiveResponsiveness, Professionalism

Angelina · 21 June 2022

★★★★★ 4/5

Google

In general our experience with Thorgills was positive. It was a rocky start with an agent showing up 20-25 minutes late to a viewing without any warning (sorry can't remember name), which is the reason for not giving 5 stars, but when dealing with Matt & Natasha the experience was much better. Can't fault how responsive they were, we were kept up to date with progress of our application and they both responded to any emails & queries very quickly. They were also great in getting us round the property in short notice and helping fight our corner in the offer process. A few errors in the documentation which required correction was probably the only minor fault I could find, if I was being particularly picky, otherwise very happy with our experience and importantly with the property we ended up with.PositiveResponsiveness

Stephen · 21 June 2022

★★★★★ 5/5

View Agents

Excellent Experience

I had a very good experience searching for a property with Tomek Cole. He was the perfect balance between professional and friendly upon our first meeting, and he showed myself and my partner a very high quality selection of flats in a short space of time. He had listened to our requirements, and therefore was able to offer us a bespoke service. During the first viewing, we found the perfect flat. Tomek was very transparent and helpful when we wanted to make an offer on a property; he was available to speak to us both and ensured all our questions were answered and that we were comfortable before signing anything. He kept in touch regularly, keeping us up to date on the progress of our offer. Based on this experience, I would certainly use Thorgills again, but more importantly would be very happy to deal with Tomek again. Thank you Tomek, for all your help and for helping us find such a wonderful flat! We are very happy :) Jodie & Simeon

Jodie · 6 March 2017

★★★★★ 5/5

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Rachel Flynn

Rachel has been nothing short of world class in terms of managing the re letting of my flat. The last tenant left it in a terrible state, i was very upset as 9 months earlier the flat was in pristine condition. Together Rachel has managed to get the flat re decorated to a high standard, arranged delivery of new furniture needed as the last tenant stole and broke fixtures and furniture and always answers mails promptly and has kept me informed during the entire process. I let a number of properties and Rachel is truly the best person I've dealt with in over 12 years of letting.

Yolisa · 24 February 2017

★★★★★ 5/5

View Agents

Leon is thoroughly professional, polite, and patient. He was very knowledgeable about all the properties we looked at, he offered helpful advice and recommendations, and we felt that he had our best interests at heart. We actually took a property with another Thorgills branch, but Leon was more than happy to show us around his properties again for the benefit of my partner who was absent the first time around, despite us being quite far along on finalising the lease with the other branch. Thank you, Leon.

Luke · 10 January 2017

★★★★★ 5/5

View Agents

Hi Thorgills @ Brentford, My wife and I are very pleased with your service and attention to us as customers, but more importantly we wanted to say thank you and how amazing you have all been in helping us find our new home to live in and the experience has been awesome. A big thanks to Rachel Flynn, you have been a total pleasure to chat to and your help is perfect. Thank you and also thanks for being our lead for our questions and concerns. Cheers, Vish.

Vishal · 3 January 2017

★★★★★ 4/5

View Agents

Must improve communication

Leon has been professional, friendly and kind during our search for a property to rent and would recommend him. We were in a position where could be rejected for referencing but ready to make a decision in favour of one of the properties he presented. One of the reasons that stopped us was the promise for a call within the same day with further information and possible solutions to our problem, which unfortunately arrived three days later. We suggest him to improve this area and are sure that will get a well deserved five stars.

GC · 24 October 2016

★★★★★ 5/5

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Extremely impressed by the effiency of Chloe Harte

I have had my buy to let with other agents prior to Thorgills- but I have to say, Thorgills have impressed me on a new level. I don't have to chase a thing. They up-date me regularly with everything I need. Keep in contact, and respond within minutes. Big thanks to Chloe Harte- Extremely efficient and very helpful. Please keep her looking after the management side of my property, and I will remain with Thorgills in the future :0)

Kelsi · 2 January 2018

★★★★★ 5/5

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Tomek Cole - truly an asset to Thorgills

I found Tomek to be incredibly professional, welcoming and a head above all other agents that I met. Unfortunately, I was unable to find the right property for me with Thorgills but this was not a reflection of Tomek in any way. I would have loved to have signed and agreed a tenancy with Tomeks assistance and I truly felt comfortable and at ease with him during our communication and viewings. I would really like to say the biggest THANK YOU to Tomek and I will be recommending him in the future.

Danielle · 13 September 2016

★★★★★ 5/5

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Nathan, one of the best agent!

We are not exaggerating when we state that Nathan has been one of the best agent we ever dealt with (and we moved around quite a lot!). In a nutshell we owe Nathan at least a drink! Nathan has been Incredibly understanding, available, friendly and professional. He showed us many very nice and suitable flat, in budget and always incredibly close to our requirements. It has been only unlucky that we could not close the deal with him because at the end we decided to move in a different area. Thank you Nathan for all your efforts!

Luigi · 10 September 2016

★★★★★ 5/5

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Thorgills Brentford - A Reliable Team

I had rented an apartment for me and my family with Thorgills, Brentford. The entire experience Thorgills Sales team followed by Customer Relations and Property Managers was exceptional and which helped us to finalize the property.. Tomek Cole from Sales showed us the properties and he knew exactly what we were looking for. He was transparent and honest which helped us to work with him for our selection though we were chased by other property dealers. There were iniitial hiccups with our request for beds which were fabulously managed by Fiona Duncan and her team. She did not leave any stone unturned to do the right thing and ensured we were comfortable with our choice of beds and went to the extent of replacing the beds till we were satisfied of our choice. Paris Kerrison was very thorough and transparent with the inventory check in and ensured that things were properly documented. Rachel Flynn, the property manager walked us through the property and the workings of the appliances. She was very prompt in answering the nitty gritty of things and interacted with the landlord to get us the answers back. I am extremely happy that Thorgills Brentford was the right choice for our property hunt.

Nimish · 1 September 2016

★★★★★ 5/5

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My experience with Thorgills

Dear Sean, hope you’re really well. Just wanted to write you a quick email to say how wonderful my experience with Thorgills has been. I’ve got to say a massive thank you to Rachel Webb for chasing me up to get in contact with you. My cousins had rented a flat from Thorgills recently which Rachel was managing and they couldn’t sing her praises enough for being on it and so efficient. Therefore, I knew when I spoke to her and she said I should get in contact with you - it would be the best move. My dad remembers you and speaks very highly of you too. The team have been wonderful to work with and I will be sure to recommend Thorgills! Thank you again for getting us tenants for our 2 flats at Kew so quickly. All the best, Mumtaz Suterwalla

Mumtaz · 23 August 2016

★★★★★ 5/5

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Great, proactive, professional service

I have been extremely impressed by the team at Thorgills Brentford, led by Sean Barret. Not only did they proactively approach us about marketing our property, they made great efforts in the tenant search, showing more prospective tenants round the property than all the other agents combined, keeping us abreast of updates as and when they happened. This proactivity ultimately led to them sourcing our new tenants, which were exactly the sort of tenants we were hoping for. We are really impressed so far, and hope to continue to be delighted by Thorgills as we move through the tenancy contract with our new tenants......

Abigail · 11 August 2016

★★★★★ 5/5

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Helping Landlords Help Tenants

Rachel Webb recently got in touch with me with a request from my tenant for additional furniture to my property. Being new to this landlord game, I was picturing a whole heap of hassle and timewasting, but Rachel made everything painless by quickly offering me simple, affordable options and arranging everything with the tenant on my behalf. The query was resolved with a quick phone call and an email within the hour. Rachel's speed and efficiency was very much appreciated (especially when I am myself, at work) and I look forward to working with her again in the future.

PS · 3 August 2016

★★★★★ 5/5

View Agents

Tomek.Cole

Words cannot describe how thankful we are for his help. I'm moving to the uk from the U.S.A, and believe me it was not an easy task. Tomek was super helpful, he took the time to help us with our needs and found a place that fitted our budget perfectly. He was at the properties on time, and he was kind enough to show us with facetime. The process of relocating it is stressful he answered all our questions until we strike the perfect place not to far from my workplace. Please send my regards to his superiors, We look forward to shake the hand of the person who help us so much. Thanks, Johnny S.

JS · 21 June 2016

★★★★★ 5/5

Google

The overall experience selling our flat with Thorgills was very good from start to finish, but the management of the post-sales process was exceptional. Alice made the process transparent, manageable and was in regular communication with me throughout which assuaged any worries I may have had. Her dedication and tenacity are impressive and she regularly went above and beyond what was required. A massive thanks to the team.PositiveResponsiveness, Quality, Professionalism

Vanessa · 21 June 2021