Trusted Agent profile · Brentford
Verified
★★★★★
717 reviews across 3 platforms
44 High Street, Brentford, TW8 0BB
Part of Thorgills, see every office.
Thorgills's office in Brentford, at 44 High Street, is rated 4.6 out of 5 across 717 reviews on three platforms, including 591 Google reviews rated 4.5.
591
Reviews on Google
This office
121
Reviews on View Agents
This office
5
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Thanks to Regan I have a place to live - I'm relocating with work in UK and finding a suitable and close to work property was madness! Properties are quickly ...Read all 4 from sellers
Good personality good person and very friendly... Good luck in the future Mr Leon Regards AndreeaRead the review from buyers
Rachel has been nothing short of world class in terms of managing the re letting of my flat. The last tenant left it in a terrible state, i was very upset as 9 ...Read all 37 from landlords
Andy at Thorgills was excellent! From the moment we had a viewing til the moment we had finalised our offer for our new property. Andy was contactable at all ...Read all 70 from tenants
At Thorgills, we pride ourselves on our ability to sell and rent properties in every area of West London. Currently we offer clients the ability to sell and let through Thorgills in the following areas: Chiswick, Ealing, Brentford, Acton, Isleworth, Hammersmith, Shepherds Bush, Hanwell, Perivale, Twickenham, Hounslow and Greenford. We understand that each client has different needs and we are able to tailor our services to meet your requirements at every level. Our aim is to provide an efficient and hassle-free service to vendors, buyers, landlords and tenants alike, making the moving experience an untroubled one all-round.
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
4/5
GoogleThe Thorgill’s team that I dealt with were very helpful and professional. Haffeeza Rashid was responsible for managing any problems we encountered with our rental property and she was always very helpful and friendly. She always ensured that any problems were dealt with as quickly and efficiently as possible. Thank youPositiveResponsiveness, Professionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleHaving a single point of contact with Abbie makes the management of my property so much smoother. She is my go-to person for all my landlord needs - thanks Abbie!
We appreciate your positive review about your recent experience with us! We're so happy we were able to help you out!
5/5
GoogleBig shout out to Amy who has been fantastic during the whole process of our new tenants moving into our property. I have been bombarding Amy with emails asking questions and she is always quick to respond in a professional and very helpful manner. Appreciate everything you have done for us, thank you!
Thank you for your review Nicky! We're really pleased you had a good experience with us, and we agree that Amy is super helpful and professional. We wish you all the best in your new home, thanks again!
4/5
GoogleI've been dealing with Louis King and Abbie Lomo-Dash, and both are doing an excellent job in tenant-landlord communication and management, following up with outstanding issues and keeping me updated on the progress. Earlier this year, there were issues with holiday cover, but this is no longer an issue, as I have been receiving Out-Office notices when they are on holiday. This helps set my expectation on when to expect a response, usually only a short time after they return from leave.
Dear Dion Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLouis King has been nothing short of amazing and supportive helping to make me and my wife’s move into our home very smooth and easy.
Dear Kareem Mohamed Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLouis is really the best Property Manager we've ever dealt with. He's aware of all ongoing issues, really cares about you and deals with anything that comes up in a super quick and direct manner. We are very glad of having him!
Xavier Catafal Luaces, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Kind regards Property Management
1/5
GoogleIf you are a tenant avoid this agency. Very bad experience . Especially Louis King . It’s a final review
Dear Mohmmadkhair Alrawashda, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleKaram was both swift & efficient when finding new tenants for a property & is always there with help & advice- many thanks!
Dear Alaina Mutti Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleChristine & Ryan's professionalism and all round skill really optimized our time and protected our family life from undue stress. Christine and Ryan are brilliant relationship cultivators. They were dedicated in their duty of care to us as sellers. Throughout the sales process they remained focused, communicative about what was happening and why. They were flexible whenever this was required and motivational whenever hope threatened to wane. We have found them exceptionally responsive to any questions or challenges which arose in our onward purchase. Together, they have been a sage-like presence, helping us to experience our house sale and onward purchase as their priority. They have really listened to our needs and always showed insight and empathy into our circumstances. Complicated and pressurising aspects of the exchange process and onward purchasing of our new home could've easily caused us to buckle. These waves were handled by Christine, Ryan and Anj with great sensitivity, finesse and collaboration. We will defintely be working with this agency again and we'd highly reccomend them as an agency with which to do business. Christine & Ryan are relationship connoisseurs who embody integrity, dynamism and relentless positivity even in the face of daunting odds. Elizabeth & Colin
Dear Elizabeth Prince Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLots of people say renting out a property is difficult - not with Louis King as your property manager! Professional, efficient, and friendly, I'd highly recommend asking for him to be your property manager if renting through GG. Thank you Louis!
Priya Pankhania, we're happy you found our staff to be so supportive. Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out! Kind regards Property Management
5/5
GoogleI want to say a big thank you to Alice Madden from Thorgills for following up so smoothly with all parties during the property purchase process. Alice has been wonderful, always on the case, friendly, proactive and supportive. Thank you Alice!PositiveResponsiveness, Quality, Professionalism, Value
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleMassive thank you to Louis King our Property Manager. He has incredibly helpful since the day we moved in.
Dear Anna Mccarthy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBeen dealing with Abbie Lomo-Dash for some serious issues we have had in our apartment and she has been super attentive and on top of things since the get go. Always responds to emails on time, friendly, understanding and efficient. She has been liaising with landlord back and forth so seamlessly. Exactly what a tenant needs when an agent is handling an apartment. Couldn’t be happier that we have Abbie to deal with and look forward to dealing with her in the near future. (Hopefully not for anything negative). You’re lucky if you have her handling your apartments! So thank you again! :)
Dear Sandy Poulis Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! thank you so much for your positive comments about Abbie. We hope to be of service to you again in the future. Best wishes, Gibbs Gillespie
5/5
GoogleLouis King is one of the best property managers I’ve ever dealt with and I’ve dealt with quite a few in my time. He is efficient, a brilliant communicator and nothing is ever too much of an ask for him.
Daniel Madden, thanks for your praise and kind comments about Louis King Kind regards Property Management
5/5
GoogleAlice and her team provided a fantastic service throughout the process. Alice was always calm, professional and proactive and responded to all of our queries immediately. We strongly recommend Thorgills to anyone who is looking to sell their property and look forward to reconnecting with them in the future.
Thank you Sunil for your review! It's great to hear you are pleased with the experience you received, Alice is a real expert and takes great pride in her work. We wish you all the best in your new home and we hope to help you again one day. Thanks again!
5/5
GoogleThorgills have been managing our flat for over 1 year. Haffeeza Rasheed at Thorgills has been highly responsive, a problem solver and a pleasure to work with. She is courteous and quick to address any issue. I highly recommend Haffeeza and the property management team at Thorgills.PositiveResponsiveness, Professionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleOur experience with our property manager Abbie Lomo Dash has been great, she is very proactive, responds timely and always does her best efforts to support.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleJust wanted to say a massive thank you to Louis King in the Brentford office who is the best property manager you could wish for! Nothing is ever an issue and he gets things done straightaway. A true trailblazer!
Peter Yates, it's experiences like yours that really keep us motivated! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind regards Property Management
4/5
GoogleThey are not the cheapest Estate Agents in my area but get results like many others. I'm also convinced they have an internal team of Sales people who's sole task is to get Clients on board from other Estate Agents, and are relentless in their job. The hard Sale is not to everyone's liking. When I did finally succumb, Marketing my property was efficient and well executed. Once the property was sold the after Sales and follow through to Exchange and Completion was second to none. Well done.
5/5
GoogleI was recently introduced to Karam Sobti who helped me ‘tie up the ends’ at the end of a tenancy. Karam was proactive, helpful and responsive throughout. I enjoyed working with him. Thank you Karam
Dear Jill Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy Property Manager is Abbie Lomo-Dash and she is very attentive, helpful and responsive. It's a pleasure dealing with her and she is very thorough and definitely goes the extra mile!
Dear Helen Sharabi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJust wanna personally say how patient, friendly and helpful these guys are! Especially Matt Atkinson and Amy Love, these 2 individuals found a place for me and my partner in no time and couldn’t ask for a more perfect service provided by them. Even if it’s your first time in the property game, these guys will break down everything you need to know and makes everything much easier to understand. Great work and Thank you guys! JeremyPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI first made contact with Thorgills after responding to an advertisement placed on spareroom.com by their HMO services manger, Andre. Andre was very helpful and accommodating for the fact that I was moving from Manchester to London and was able to provide me with a video tour of the flat I was interested in which was very convenient and saved me a lot of time. After I had made an offer to Andre administration duties were transferred to Alice, who was again very accommodating of my need to work through the process remotely. Thorgills use the most up to date technology to ensure that payments are made securely and contracts can be signed securely by remotely operating parties which I found to be very reassuring. I have rented numerous properties from private landlords over the last 15 years at locations all over the country and the standard of professionalism and service provided by this agency really raises the bar beyond previous expectations. I therefore cannot recommend their service highly enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI would like to thank Dushali from Brentford office for all her kind assistance in sorting out the new tenant for us. I praise her communication skills, responsiveness and expert advice. It is always a pleasure dealing with Dushali.
Dear Elena Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Thorgills's Brentford office has 717 reviews across three platforms: 591 on Google, 121 on View Agents, 5 on Trustpilot.
Thorgills Brentford is rated 4.6 out of 5 across all 717 reviews, and 4.5 out of 5 on Google from 591 reviews.
4 reviews from sellers, rated 4.8 out of 5 on average. For example, Anca wrote: "Thanks to Regan I have a place to live - I'm relocating with work in UK and finding a suitable and close to work property was madness! Properties are quickly ..."
37 reviews from landlords, rated 4.9 out of 5 on average. For example, Yolisa wrote: "Rachel has been nothing short of world class in terms of managing the re letting of my flat. The last tenant left it in a terrible state, i was very upset as 9 ..."
70 reviews from tenants, rated 4.8 out of 5 on average. For example, Imogene wrote: "Andy at Thorgills was excellent! From the moment we had a viewing til the moment we had finalised our offer for our new property. Andy was contactable at all ..."
Thorgills Brentford, 44 High Street, Brentford, TW8 0BB.
