Every review we hold for the Brentford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBeing in a country that everything is new i am so very glad that Louis King is our property manager. Always happy to help always responds and efficiently deal with all of our enquries and aswers so many questions. Friendly Proffesional and Kind. This man is exceptional at his job and a massive asset to his company. Thank you Louis you have been looking after us very well!
Neli · 27 August 2022
Agent replied · 27 August 2023
Nelly Ampouseif, we're so glad that Louis was able to go above and beyond your expectations! Thank you so much for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help! Kind regards Nikki Property Management
★★★★★ 5/5
GoogleThe team is amazing but would certainly like to outline the support that Haffeeza has bee giving to me and my partner during this initial period. It was great to have such support from her during this time. The entire team is very on top of everything specially when it comes to speediness in response and caring for the client. Thank you Hafeeza and the Thorgills team for the amazing support with our new property.
Cassio · 27 August 2021
Agent replied · 27 August 2023
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleThorgills have been supporting us on supervising an apartment we own. Actually this is very comfortable and professional - thank you Karam. We don't have to worry about anything. All the issues related to the rental are handled hassle-free. Haffeeza is our current property manager and I'm very happy with the support we're getting! Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Konrad · 21 June 2023
Agent replied · 20 June 2024
Dear Konrad
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe team is amazing but would certainly like to outline the support that Haffeeza has bee giving to me and my partner during this initial period. It was great to have such support from her during this time. The entire team is very on top of everything specially when it comes to speediness in response and caring for the client. Thank you Hafeeza and the Thorgills team for the amazing support with our new property.
Cassio · 7 July 2021
Agent replied
Thank you Cassio for your review! We are delighted that you are impressed with Thorgills' service. Haffeeza and the rest of the team are proud of their expertise and customer service, and they are ready to help you and your partner if you ever need their support in the future. Thanks again!
★★★★★ 5/5
GoogleDefinitely, all GG employees helped us a lot to find our current lovely place, but above everyone, I want to take the opportunity to appreciate what Abbie Alomo is doing for us to manage everything about the flat. She is reachable and responsive via email, and once she gets the email she responses with the best she can.
Mohamadjavad · 29 May 2023
Agent replied · 27 August 2023
Dear Mohamadjavad Tavasoli
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleCan't praise Thorgills enough for their help during a recent property purchase, especially Alice and Laura. Alice has always been responsive and friendly, ensuring things have been moving along, and communicating between both parties. Very grateful for your perseverance! Laura has also been very helpful during viewings and following up with answers to questions I had afterwards. Would highly recommend Thorgills as their service was always very professional and personable. Thanks again!PositiveResponsiveness, Professionalism
Chris · 21 June 2021
Agent replied · 20 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleThe whole team at Thorgills have been nothing but amazing for the entire process of buying my first place. Everyone - but especially Christine - has been friendly, responsive, supportive (especially considering the next-level stress that this purchase has endured) and overall just incredible people to keep the process going. I cannot thank them enough and I cannot recommend them enough. Full marks!PositiveResponsiveness, Quality, Professionalism
Gabriel · 24 August 2022
Agent replied · 27 August 2023
Dear Gabriel Ralls,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleIt has been more than a year since Louis King was our property manager. We appreciated his prompt response and his effort to resolve our problem. Also, he was always on top of everything and kept us informed. He handled everything with professionalism and made the process as smooth as possible. Our sincere gratitude goes out to him for everything he has done.
Sung · 31 October 2022
Agent replied · 27 August 2023
Sung Yi Wong, thanks for your praise and kind comments about our team and Louis. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Kind regards
Property Management
★★★★★ 1/5
GoogleThey do not abide by the contract. Waited 4 weeks for deposit to be returned (still waiting!). They claim they are undergoing CRM change and have not paid deposit that should have been paid within 10 day’s of receiving landlords confirmation. If you are a landlord think twice as they also made landlords wait for their rent payments.
Do not trust these agents with your properties or your money.
Maha · 18 March 2025
Agent replied · 3 May 2025
Dear Maha Majidi,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleI have had a great experience renting out my property with GG. Karam and the team were so responsive and reassuring and organised various call outs to get the property ready for renting out. I had an offer within 48 hours and am continuing to have a good service with the GG property management team.
Mimsalib · 28 June 2023
Agent replied · 27 August 2023
Dear Mimsalib
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleOur Property Manager, Abbie, has always been quick to respond to all issues we raise, which we are incredibly grateful for. We moved into a flat where there were a number of issues that the landlord had not resolved prior to us moving in. Abbie was swiftly on hand to turn this around - thank you!
Matt · 29 May 2023
Agent replied · 27 August 2023
Dear Matt Smith
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHighly recommend Dushali. She made renting my first flat a breeze. From finding the perfect place to guiding me through the paperwork, her professionalism and attention to detail were top-notch. Great communication and support throughout the process. Thank you, Dushali!
Omar · 21 May 2024
Agent replied · 20 June 2024
Dear Omar Said
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI give 5 starts to Karam Sobti , he is always providing high quality of work and services , very professional and knowledgable.
I do appreciate all his help with renting my property and related matters.
A special thank you Karam
Rana · 21 April 2024
Agent replied · 20 June 2024
Dear Rana Al-haboubi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWhere do I begin.. I have always liaised directly with Abbie Lomo-Dash for any queries or concerns. Abbie has been always very friendly, warm and professional from the phone calls to any emails. I have always been so impressed.
Thank you Abbie for all your help this last year!
Ana · 27 October 2023
Agent replied · 24 March 2024
Dear A' Carolina
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWhere do I begin.. I have always liaised directly with Abbie Lomo-Dash for any queries or concerns. Abbie has been always very friendly, warm and professional from the phone calls to any emails. I have always been so impressed.
Thank you Abbie for all your help this last year!
AC · 24 October 2023
Agent replied · 20 June 2024
Dear A' Carolina
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWhere do I begin.. I have always liaised directly with Abbie Lomo-Dash for any queries or concerns. Abbie has been always very friendly, warm and professional from the phone calls to any emails. I have always been so impressed.
Thank you Abbie for all your help this last year!
A' · 15 October 2023
Agent replied · 29 October 2023
Dear A' Carolina
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe've just sold our house with GG, and in particular, I want to thank Christine (Move Manager) who has been fantastic in making it happen! We've dealt with tough circumstances and she has been relentless in making sure things keep moving whilst always keeping me updated and being helpful in how the process works. Thank you very much for your help!
Chris · 27 August 2022
Agent replied · 27 August 2023
Dear Chris,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHaffeeza has been our property manager for the last 2 months and, from the start, she has been responsive and happy to assist with any questions we have had since moving into our flat (even the most ridiculous questions). She has always answered emails in a timely manner and provided the best assistance possible. Thank you Haffeeza for making this process so much easier!PositiveResponsiveness, Quality, Professionalism, Value
Sanita · 24 August 2021
Agent replied
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleDushali was great to me - She was always proactive and helpful by chasing up on things. She has real empathy and understanding, this helped me in this difficult process to feel reassured and put my trust in her to help me. Thanks Dushali :)
Elisha · 25 November 2023
Agent replied · 24 March 2024
Dear Elisha
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHossam was exceptional in supporting us throughout the process. His ability to make us feel comfortable and trust the estate agent is second to none and definitely someone I would recommend to get in touch with!
Amgad · 21 May 2024
Agent replied · 20 June 2024
Dear Amgad
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe recently sold our property through Thorgills and could not be more pleased with the excellent service received from Daniel and his team. Particular shout out to Alice - her hard work and support throughout our sale was consistent. If you have a property that you are looking to rent out or sell in their catchment area, don't waste your time with other agents...PositiveResponsiveness, Quality, Professionalism
Mark · 24 August 2021
Agent replied · 24 March 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleThe property search experience i’ve received from Gibbs has been amazing! Hossam has helped with every step of the way ensuring a smooth process. He was professional and helpful! Definitely recommending the agency to friends and family!
Ali · 21 April 2024
Agent replied · 20 June 2024
Dear Ali Makko
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI would like to thank Dushali Joshi for all her hard work, and professionalism, in dealing with what was quite a difficult situation for me. Dushali was calm, polite and always knowledgeable and helpful. She's a diamond!
Colette · 21 April 2024
Agent replied · 20 June 2024
Dear Colette Marshall
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe deal with Haffeeza at Thorgills who manages a number of properties at Great west Quarters, Brentford. We can say with great confidence that dealing with Haffeeza is an absolute pleasure as things get done in a professional and in timely manner. What we like most is that she keeps us in the loop at all times. Thank you Haffeeza.PositiveProfessionalism
Mushtak · 21 June 2022
Agent replied · 20 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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