Trusted Agent profile · Brentford
Verified
★★★★★
717 reviews across 3 platforms
44 High Street, Brentford, TW8 0BB
Part of Thorgills, see every office.
Thorgills's office in Brentford, at 44 High Street, is rated 4.6 out of 5 across 717 reviews on three platforms, including 591 Google reviews rated 4.5.
591
Reviews on Google
This office
121
Reviews on View Agents
This office
5
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Thanks to Regan I have a place to live - I'm relocating with work in UK and finding a suitable and close to work property was madness! Properties are quickly ...Read all 4 from sellers
Good personality good person and very friendly... Good luck in the future Mr Leon Regards AndreeaRead the review from buyers
Rachel has been nothing short of world class in terms of managing the re letting of my flat. The last tenant left it in a terrible state, i was very upset as 9 ...Read all 37 from landlords
Andy at Thorgills was excellent! From the moment we had a viewing til the moment we had finalised our offer for our new property. Andy was contactable at all ...Read all 70 from tenants
At Thorgills, we pride ourselves on our ability to sell and rent properties in every area of West London. Currently we offer clients the ability to sell and let through Thorgills in the following areas: Chiswick, Ealing, Brentford, Acton, Isleworth, Hammersmith, Shepherds Bush, Hanwell, Perivale, Twickenham, Hounslow and Greenford. We understand that each client has different needs and we are able to tailor our services to meet your requirements at every level. Our aim is to provide an efficient and hassle-free service to vendors, buyers, landlords and tenants alike, making the moving experience an untroubled one all-round.
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
5/5
GoogleDushali was fantastic. Very attentive to my property search and went above and beyond when trying to find the perfect property for me! Excellent customer service! She is definitely an asset to the company - please pass my regards
Dear Kyle Canillas Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAmazing service! Everyone at this office is friendly and helpful. Dushali has been my main contact point, she has consistently been available, punctual and very nice. She did not leave a question unanswered and made sure that my move in process was as smooth and delightful as possible.
Dear Samar Samar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKaitlyn Young was extremely helpful and sorted the issue with our deposit within the day. If it was not for Kaitlyn I would have rated this company only 1 STAR. … More
5/5
GoogleDushali went above and beyond to sort out my new tenancy! Without her all this process would take even more time! Thank you Dushali you are amazing!
Dear João, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe recently sold our property through Thorgills and could not be more pleased with the excellent service received from Daniel and his team. Particular shout out to Alice - her hard work and support throughout our sale was consistent. If you have a property that you are looking to rent out or sell in their catchment area, don't waste your time with other agents...
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleGreat service from Zoe! She was very helpful, answered all my questions, and made everything clear. Really appreciate her support.
Dear Rahaf Fahad We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI’d like to say thanks to Karam for his help finding new tenants for my property, it was a quick & easy process (from my side!) and I was updated frequently. Also thanks to Dushali who looked after the outgoing & incoming tenants. Very impressed!
Dear Sophie Waters Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI rented with Thorgills for over a year and they were great! Incredibly responsive, understanding and informative. It's a shame that we've now moved but I will always remember them as the best agency I've been with. Andre Ribeiro was my contact at Thorgills and he is absolutely fantastic! Thank you Andre!!!PositiveResponsiveness, Quality, Professionalism, Value
Dear Anita Lan, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI would like to give a shout out to Haffeeza Rasheed who has looked after my property in Brentford for nearly a year now. She has delt with many issues in a calm and very professional manner. Nothing is too much trouble and her response is always quick and efficient. Thank you Haffeeza!
Ann Marques, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Haffeeza
5/5
GoogleDushali was really helpful with my property search. Very friendly and professional. She was very informative with all the information I required.
Dear Jason Clarke Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleThis company does not uphold its contractual obligations. My deposit was supposed to be returned within 10 days of the landlord’s confirmation, yet after four weeks, I’m still waiting. On top, their communication has been consistently poor and overly defensive, especially when they repeatedly failed to provide updates. I would not buy/rent another property through them again.
Dear Daliya Majidi, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleHaffeeza Rasheed is by far the best Property Mamager we have ever had. She is highly efficient and professional - there is rarely a problem because when issues arise she sorts them immediately and always with good grace and a kind and friendly manner. She is popular with tenants and property owners and I highly recommend her.PositiveResponsiveness, Quality, Professionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleWe started our renting process last year with Thorgills and ended at Gibbs Gillespi. For last 14 months Loui has been a constant support, he is always helpful and responds to every query (even the petty one's) quickly. Renting through Gibbs has been a pleasurable experience because of Loui.
Suprita Naik, your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case with Louis. If you have further needs or questions, please reach out! Kind regards Property Management
5/5
GoogleAlice and her team provided a fantastic service throughout the process. Alice was always calm, professional and proactive and responded to all of our queries immediately. We strongly recommend Thorgills to anyone who is looking to sell their property and look forward to reconnecting with them in the future.PositiveResponsiveness, Quality, Professionalism, Value
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleThorgills were exceptionally helpful throughout our time with them. Alice particularly was outstanding at chasing people, responding to us and generally doing all that she could to help us along. We cannot recommend Thorgills enough, our only regret is that we did not choose them sooner. Thank you to Alice and the rest of team.PositiveResponsiveness, Quality, Professionalism, Value
Thank you again for taking the time to let us know how we did. We hope you have a great day!
4/5
GoogleResponsive, professional and efficient to deal with. In particular Natasha has been very helpful and responsive during the initial tenant set up period, with all queries dealt with in a professional and expedient way. Kat as my contact for the tenancy has also been very helpful and all queries dealt with quickly and without fuss. Would recommend.PositiveResponsiveness, Professionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleThis feedback is for Haffeeza Rasheed Property Manager. Haffeeza has been managing my properties over the years. She always goes the extra mile to support me with all my queries with prompt responses. Haffeeza keep up the great work and really like your customer centric approach! Best Regards Baljeet
Dear Baljeet Nagi, We are very happy we could provide you with a positive customer experience. If you have any further questions, please give Property Management/Haffeeza a call. We're always happy to help! Kind regards Property Management
4/5
GoogleAfter what we believe to be misleading information we decided to cancel contract. Since this review we have had the pleasure of viewing some properties and Ryan has been exceptionally helpful. Overall I believe that there was the misunderstanding with one agent but now I believe that as an organisation very good. Apologies to the Directors.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
4/5
GoogleStarting with Karam who took us around, the service started off. Thorgills was quick after that. Process seems to work fine & there is even a workaround to not delay the process. So thank you for your help through out the process. A special thank you to Natasha who responded to our queries & issues promptly.PositiveResponsiveness
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleI had block viewings with Jasmine, she was so patient and really helped me by answering all my questions. She was very informative and helpful. Even though I did not go for a property yet as I’m still looking. I just wanted to leave a review as I really enjoyed the viewings with her!
Dear Jagjeet Gill Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a great experience working with Jasmine. She made the property search straightforward and handled everything with such efficiency that the process felt easy from start to finish.
Dear Meghna Pathak We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleThank you Gibbs for seeing my flat to completion! It's been a long ride but was nice to have such a supportive team through it all. Particular thanks to Christine & Ryan who've been there since the start.
Dear M Lim Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBooked in viewing for a flat with the lovely Jasmine and she was amazing with the preparation and detail she showed towards the property. Happily housed. Definitely recommend!!
Dear Simdalhi Jatt We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleDushali has been absolutely amazing with our move! So helpful, so approachable and we're really grateful for her support during what can be a stressful time.
Dear Dana Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Thorgills's Brentford office has 717 reviews across three platforms: 591 on Google, 121 on View Agents, 5 on Trustpilot.
Thorgills Brentford is rated 4.6 out of 5 across all 717 reviews, and 4.5 out of 5 on Google from 591 reviews.
4 reviews from sellers, rated 4.8 out of 5 on average. For example, Anca wrote: "Thanks to Regan I have a place to live - I'm relocating with work in UK and finding a suitable and close to work property was madness! Properties are quickly ..."
37 reviews from landlords, rated 4.9 out of 5 on average. For example, Yolisa wrote: "Rachel has been nothing short of world class in terms of managing the re letting of my flat. The last tenant left it in a terrible state, i was very upset as 9 ..."
70 reviews from tenants, rated 4.8 out of 5 on average. For example, Imogene wrote: "Andy at Thorgills was excellent! From the moment we had a viewing til the moment we had finalised our offer for our new property. Andy was contactable at all ..."
Thorgills Brentford, 44 High Street, Brentford, TW8 0BB.
