Thorgills Brentford reviews

★★★★★ 5/5

Google

Since the 1st time I moved to the UK last year and was looking for rental options, I was able to finalize my current place of stay virtually all the way from Dubai with the outstanding help provided by Thorgills. They went out of the way to conduct more than one video calls with me, so that I can really have a hard look at the house. I was able to therefore finalize by sitting miles away. While that was the 1st part, the other chapter was when I moved into the house. This is where Haffeeza went out of the way to help ous family settle into the new house. She was always available and supportive. She was able to solve my queries and provide an appropriate solution to my problems. Personally I very happy with their services and would recommend to others.PositiveResponsiveness, Professionalism

Partha · 21 June 2022

★★★★★ 5/5

Google

I have lived in London 7 years and moved five times for various reasons. Thorgills has been head and shoulders above any of the other agents I have used. No hidden fees, helping with all manor of requests, extremely helpful and friendly staff. Special mention to Natasha and Toby whom both have made a very stressful move much much easier. With ever changing requests and multiple viewings of the same property they have been entirely supportive and so helpful. Would massively recommend.PositiveResponsiveness, Quality, Professionalism, Value

Terry · 21 June 2022

★★★★★ 5/5

Google

I interviewed five estate agents before deciding which one to go with. Thorgills were by far the most genuine and most caring. Daniel went above and beyond all of my expectations and is just a really nice guy! They brought prospective buyers that were actually interested in my house, not just to get people through the door! And actually the first person they showed it to bought it!! Once the offer was accepted I was put in the very capable hands of Alice (Daniels wife!). Alice was very honest and also very genuine, she didn’t tell me what I wanted to hear but what I needed to hear!! She was on everything and worked extremely hard to get everything in place, even emailing me back and forth at 9pm! I know that the buyer was also very impressed with her and the service that was offered. I can’t speak highly enough of Thorgill’s, definitely not your normal estate agent!! Highly recommended!!!!PositiveProfessionalism

ASHLEY · 21 June 2022

★★★★★ 5/5

Google

Zoe has been extremely helpful sorting out my queries.

Aisha · 13 December 2025

★★★★★ 5/5

Google

Dealing with property managers can sometimes be a hassle but that is far from the truth when you have the pleasure of dealing with Louis King. It is not without reason the majority of 5 star reviews were left because of his exceptional and above-and-beyond attitude and commitment to delivering nothing short of perfection. Thank you Louis King, you are a diamond in the rough!

Vito · 29 September 2023

★★★★★ 5/5

Google

Dushali has been brilliant throughout the tenancy process. Hasn’t made it stressful whatsoever as many other agents do, got us into a great property and is really quick at communicating which is highly appreciated! Since moving into the property, Louis King has been excellent in sorting issues quickly and chasing on problems on our behalf. He’s been very efficient in resolving any issues that have arisen.

Joe · 13 August 2023

★★★★★ 1/5

Google

Very disappointed with the new property manager Zoe Lynch. After 6 years of great service with Louis king. the communication has completely dropped off.i have sent emails and called twice over the past week with zero response. Unacceptable service for a long-standing tenant.

Syed · 23 March 2026

★★★★★ 5/5

Google

Zoe was very proactive and efficient

Margaret · 13 December 2025

★★★★★ 5/5

Google

Haffeeza has been very much the person you want handling your interest in one’s absence . She has secured the best options for my choices and have always been ready to go the extra distance to secure my interest and preserve the integrity of Thorgills. Thorgills has a welcoming and professional staff and I am most happy that I made the decision to associate my self with this Company . Thanks again RahinPositiveResponsiveness, Quality, Professionalism, Value

Rahin · 21 June 2022

★★★★★ 4/5

Google

They are not the cheapest Estate Agents in my area but get results like many others. I'm also convinced they have an internal team of Sales people who's sole task is to get Clients on board from other Estate Agents, and are relentless in their job. The hard Sale is not to everyone's liking. When I did finally succumb, Marketing my property was efficient and well executed. Once the property was sold the after Sales and follow through to Exchange and Completion was second to none. Well done.

Nicholas · 27 August 2021

★★★★★ 5/5

Google

Any problems I have with my house the agent hafeeza Rasheed is willing to make sure that all the work that is required to be done gets done. She has been a great person, whenever the workmen is due to do work on the property she always send me and email and give me a phone call. Last year my ceiling was leaking and the roof almost caved in on me and my boys . She made sure she paid 100% attention to the problem and make sure my landlord approval promptly to get the problem solved. I was really happy.PositiveResponsiveness, Quality, Professionalism, Value

K · 24 August 2021

★★★★★ 5/5

Google

We have been living in our property for almost two years through Thorgills. Haffeeza Rasheed has been our property manager since then. She is a great communicator between us (tenants) and the landlord. She takes no time in arranging for any issues to be fixed it and she always keep us well informed and prepared for any scheduled works taking place at the development. Haffeeza is very professional as well as friendly always making sure that we are happy with everything. Thorgills should be very proud and lucky to have such a strong asset in their team. Fernanda & WlodekPositiveResponsiveness, Quality, Professionalism, Value

Fernanda · 24 August 2021

★★★★★ 5/5

Google

I have been dealing withThorgills Estate and Letting Agency for the past six months. I have found all the staff very helpful and professional and polite, there is one particular employee who has been exceptionally good and efficient and her name is Haffeeza Rasheed . Haffeeza has been very helpful, polite, efficient, and professional in liaising with me , and is very prompt in replying to my e mails and telephone calls even when Haffeeza has not been in the office or available, and nothing has been too much trouble for Haffreeza. In my Opinion Haffeeza is a very good Ambassador and Employee for Thorgills, and Hafreeza has been a pleasure to deal with and i wouldn't hesitate to recommend Thorgills to my friends because of the professionalism and help that your Employee has given me. yours respectfully Stephen Cole

STEPHEN · 6 July 2021

★★★★★ 5/5

Google

Thorgills went over and above with my flat sale. The sales team worked really hard to get me an offer I was happy with as quickly as possible and were very knowledgeable on the local area. I would like to thank Alice and Christine for the huge amount of help they were in pushing the sale through before the end of the Stamp Duty Holiday. They were in constant contact with the solicitors on both sides and I don't think we would have got the sale through without all of their hard work! Would highly recommend

Katie · 30 June 2021

★★★★★ 5/5

Google

I had the pleasure of working with Rheagan, and she made my property search effortless. She went above and beyond to find the perfect place for me and I thank her for all of her hard work. Her communication was clear and timely, and she made the entire process stress-free. Highly recommend Rheagan for anyone looking for a reliable and dedicated negotiator.

Sjad · 4 March 2025

★★★★★ 5/5

Google

I'd like to say a big thank you to Abbie for all of her work with us in the last month or so. We had been struggling for quite a while to get traction on an issue; Abbie stepped in and was able to sort everything out for us satisfactorily and speedily. Her calm, determined and professional manner in liaising between landlord and tenant was exemplary.

Bruce · 30 March 2023

★★★★★ 5/5

Google

I found Thorgills to be very friendly, efficient and professional throughout the whole process of selling my property. I appreciated that Daniel and Laura were clear, open and honest from the outset. They gave me regular updates and started viewings quickly and professionally, applying a flexible approach with a third party who were renting the property. Once a buyer was found, I continue to be supported by Alice who approached this next stage in a friendly, professional manner. Although it was a challenging, stressful process at times, without her regular updates and support, I am not sure I would have got to completion in one piece! I would highly recommend Thorgills Estate Agents for all your property needs.PositiveResponsiveness, Quality, Professionalism, Value

Sue · 21 June 2021

★★★★★ 5/5

Google

We contacted Thorgills via GetAgent to sell our flat. At first glance, they seemed the most competitive and had already sold lots of properties in the area. Special thanks to Alice for being responsive, her persistence and commitment in getting us over the line. Thanks also to Daniel, Laura, and TJ for their support throughout the process. Although it's a no-brainer that this is what we appointed Thorgills to do, they were professional, efficient, and transparent through to completion and beyond.

Jonathan · 21 May 2021

★★★★★ 5/5

Google

Highly recommended! A fantastic company with a strong focus on customer service. We were in a complicated situation when we first engaged with Thorgills, however we found them to be professional, flexible and always willing to help. Our main engagement was with Shoyab, Daniel and Alice. Shoyab was very knowledgeable about the area and our home and was very pro-active in providing feedback and chasing potential buyers. Daniel was always very communicative from the start and leads the firm impeccably. Once we had an offer, Alice looked after the process, dealing professionally with our solicitors and buyer to ensure there were no delays in the process and if there were, these were identified and resolved quickly, this was really appreciated. All in all, we had a great experience with Thorgills and would happily recommend them as one of the best agencies in the area.

Vishay · 14 May 2021

★★★★★ 5/5

Google

We have found our experiences with Thorgills to be extremely positive. Daniel, Laura and Alice have been the stand out staff. I think what we appreciated the most was the realistic expectations from Daniel on what our property would sell for in this market and not what Zoopla said / based on other sales in the area. I understand it’s a business and it’s in Daniels best interest to make sales but he was on hand to take calls after closing and back up his thoughts with actual sale data and what was going on in the area. We felt we could trust his instincts in this current climate. Viewings were always professional when Laura was involved and she understood our thoughts and I didn’t feel I had to repeat the same things over and over to her . Alice is Thorgills secret best weapon you never knew you needed . If you are anxious/ want things done on time and if like me you need assurance that it’s being done well , then Alice is the person who will calm your nerves, chase things up and drive it through . Alice has the skill to make you think you are not being a pain/ her priority when I am sure she has several other pains/ priorities to deal with. Cheers guys!

Steven · 14 May 2021

★★★★★ 5/5

Google

I’ve just today exchanged and the service I received from Thorgills Brentford was more than outstanding from beginning to end. Trying to sell and buy a house is stressful enough, add a global pandemic it’s a total nightmare! However the whole team at Thorgills were extremely supportive, attentive and proactive. I’d like to extend a special thank you to Alice Madden. After offer acceptance her sole role is to keep the process running smoothly, updating all relevant parties. At first I thought this strange as many other agents I’ve come across don’t offer this service. I soon came to realise her role is totally critical to this mammoth operation, especially in our case which was a 5 family chain. She worked relentlessly to push things forward I can’t thank her enough. At numerous times I had reached my max stress levels, but once I’d spoken to Alice who was always 10 steps ahead, it was like having a therapy session! I would definitely recommend Thorgills to anyone wanting a platinum service. I would rate more stars if I could - well done Thorgills, I’m a hard person to please 😝

Melinda · 2 April 2021

★★★★★ 5/5

Google

We appointed Thorgills to find a tenant for our flat. Although it took a while the lettings team worked really hard to promote the property and get as many viewings as possible. Natasha was extremely helpful and kept us constantly up to date with any progress and, once a tenant was found, made sure that all paperwork was sent out to both parties swiftly in order to complete the tenancy agreement. Our experience with Thorgills was very positive and we would not hesitate to use their services in the future.

Tracey · 2 April 2021

★★★★★ 5/5

Google

We really appreciate the guidance we have received from the outset with Thorgills - from initiating a search for a place to buy right up until completion on our purchase. Alice was the voice of calm reason when we've felt worried and was incredibly efficient. So reassuring! We would definitely want to work with Thorgills again in the future - although we're hoping to stay put for a little while now!PositiveProfessionalism

Eleanor · 21 June 2022

★★★★★ 5/5

Google

I really like Thorngills. I had bad experiences with other agencies before and after signing the tenancy contract. While looking for a flat their agents were always nice. While in the process of signing the contract they help a lot with all the checks, specially Amy, she's awesome. Once our tenancy started, they were always quick to answer our questions and they make a real effort to contact the landlord and get things done. Kat is brilliant!

Dante · 19 June 2021