Thorgills Brentford reviews

★★★★★ 5/5

Google

We rent a property through Torgills. It was fantastic to work with Natasha Clark, who was an exceptional partner. She is motivated and has a lot of knowledge; our situation was a bit special, and Natasha helped move forward very fast. Our experience with Torggills was excellent.

Rodica · 1 July 2021

★★★★★ 5/5

Google

I am highly recommend Louis (property manager) always helpful and very kind person. Good job Louis, keep doing what you are doing at a high level. Thank you

Malgorzata · 28 July 2023

★★★★★ 5/5

Google

From day one, my property manager Louis King is a delight to contact. He has always been there to assist with all my queries/issues and has always gone above and beyond. Honestly a very kind and humble person.

Dee · 27 August 2022

★★★★★ 5/5

Google

I recently had the pleasure of working with Max Woods as my rental agent. Max's professionalism was evident from our very first interaction, and he consistently went above and beyond to ensure that all of my questions and concerns were addressed in a timely and thorough manner. Max's responsiveness was particularly impressive - he was always available to take my calls or respond to my emails, and he made sure that I felt supported throughout the entire rental process. His positive attitude and friendly demeanor also made the experience much more enjoyable overall. I am grateful for his assistance in finding my new home.

Denis · 30 March 2023

★★★★★ 5/5

Google

Hafeeza has been superhelpful and professional in her help with us moving out. All the responses have always been fair as well as prompt. At times, she has gone out of her way to help us. Our experience has therefore been very smooth. Thank you!

Zoya · 27 August 2021

★★★★★ 1/5

Google

I had the misfortune of dealing with thorgills when I chose them to rent out and manage my property. I have never used an agency where I have had so many issues with certain members of staff. Thorgills did not represent my interests as a landlord at all, I was left to chase up unpaid rent myself and dealing with them as a whole was a huge challenge as a landlord. In particular Chloe and Shan in the chiswick office were quite possibly 2 of the most incompetent and unprofessional people I have dealt with in my life. At one point it was as if they had a personal vendetta against me. I strongly recommend if you’re a landlord to not use them for management services. I must say though that Timour and Andre were both helpful, unfortunately not enough for me to ever consider using this shockingly poorly run company again.

Patrick · 10 December 2020

★★★★★ 5/5

Google

I have been so happy with my experience with Thorgills. After my initial enquiry I was contacted really quickly by Peter and was shown round a property the next day by Karam, who was really friendly and made the viewing experience very relaxed and comfortable, despite social distancing and the restrictions. I'd like to give a special thanks to Natasha who has gone above and beyond to make sure we understood everything and were kept up to date every step of the way! I would highly recommend using Thorgills, such a stress free and easy experience.

Jodie · 10 November 2020

★★★★★ 5/5

Google

I am a landlord with this agency and my point of contact is Abigail Lomo-Dash. We have had a tricky water leak during the last few weeks at our let property and she has been extremely proactive and helpful in helping us reach resolution. Communication is always very timely and she is very reliable. Communication with us and the tenants is spot on. It is my pleasure to have Abigail to help with any issues, particularly as I am not local to my property. Always great professional service, thanks😊👍

Vivien · 28 February 2023

★★★★★ 5/5

Google

Vito and his team are exceptional and really know their stuff. From the initial valuation onwards the process was seamless. I cannot recommend Vito and his team highly enough. Going forward I will not go anywhere else.

Sadia · 27 August 2022

★★★★★ 5/5

Google

Working with Thorgills was such an enjoyable experience! My friend and I are first time renters in London. Sara and Amy were so understanding and patient with us. Taking us trough every step of the process and answering all our questions. They made what's meant to be a very stressful experience such a joyful one. Thank you! I would highly recommend to anyone to work with them. Special mention : Amy Love and Sara HemmingsPositiveResponsiveness, Professionalism

Iva · 24 August 2021

★★★★★ 5/5

Google

The first year, especially early on in our tenancy, Thorgills were generally terrible. There were numerous mistakes, from getting our move in date wrong to basic questions not being answered for months. However after this the service became far better, due to dealing with different staff perhaps. For the past year, we have dealt primarily with Haffeeza Rasheed who we would like to single out as being incredible throughout. She has been extremely professional, friendly, helpful, efficient, easy to contact, and made everything much easier. We wish we could have had her as our main port of call from the beginning. The 5 stars is based on Haffeeza’s service. But as I mentioned, in general there has been a huge improvement from the beginning with Thorgills as a whole too.

Luke · 11 September 2020

★★★★★ 5/5

Google

Haffeeza was easy to liaise with, & helped me with any issues or questions I had. She was aware & considerate of my busy work schedule, and made sure that everything was dealt with, no hassle at all.PositiveResponsiveness

Dominic · 21 June 2022

★★★★★ 5/5

Google

Thanks to Louis King, my Property Manager. I’ve been with the company for a few years now and I’m very happy with the service. Thank you for all your hard work!!

Toby · 28 February 2023

★★★★★ 5/5

Google

I have lived in a shared Thorgills property for over a year. We had some problems to start with, and some surrounding a problem housemate, the majority of this was out of Thorgills control. Thorgills were always quick to help us out and sort any problems that we had. In particular, Andre Ribeiro and Haffeeza Rasheed were always very helpful. I would recommend Thorgills to someone looking to rent a property in west London.PositiveResponsiveness, Professionalism

Ben · 24 August 2021

★★★★★ 5/5

Google

Thorgills provided an excellent and professional service when my wife and I were purchasing an apartment in West London. They were supportive and always followed up on any enquiries we had. In particular, Sarah, Laura and Alice were all very professional, and went out of their way to ensure the smooth purchase of our first home. I would recommend Thorgills to anyone who is looking to rent, sell or buy in the West London area.PositiveProfessionalism

Josh · 24 August 2021

★★★★★ 5/5

Google

I just wanted to thank Haffeeza for always being so helpful, no matter if it has nothing to do with her she still tries to assist or point me in the right direction. Thank you.

Dave · 27 August 2022

★★★★★ 5/5

Google

Would love to take a moment to thank Louis for the help he provided in assisting us with our property maintenance requests. He was super responsive, fast acting, and very efficient! Thanks again Louis!

Luke · 27 August 2022

★★★★★ 5/5

Google

Exceptional service provided by the entire team of Thorgills Brentford. But a special mention to Haffeeza Rasheed who helped with all the issues during our stay in the rented apartment. I will definitely recommend Thorgills to my near and dear ones.

Maheep · 27 August 2021

★★★★★ 5/5

Google

I wasn’t sure what to expect when I first contacted Thorgills to complete ID checks and referencing but I have been more than impressed with the level of service I have received. Haffeeza has been so helpful and friendly when dealing with my many questions via email and phone. She has been available whenever I needed and quick to respond so I am very pleased with the service I have received. Thank you Thorgills Brentford and Haffeeza for making my move to London so seamless!

Elizabeth · 1 September 2019

★★★★★ 5/5

Google

My partner and I were looking to rent a place for just the two of us. After having seen some pretty poor places with really crazy prices, I decided to send a general email through Zoopla to several estate agents. The most impressive place was the one we received from Ahmed, from Thorgills Brentford. We went to see it and arrived late due to traffic. Ahmed was very understanding. and contacted the tenants, asking if they were ok for us to arrive later, last viewing of the day! They agreed and once we arrived, Ahmed came and parked in a rush to greet us. We saw the flat and we absolutely loved it! So we asked Ahmed to put an offer right there and then. Then Ahmed noticed that he had received a parking fine. He didn’t flinch, said to us not too worry! Now Ahmed is 21 I think, (we talked a lot) and I was so impressed with his service that I made a promise to him to pay his fine if the landlord accepted our offer. (I was worried as due to past problems I do not have the best credit history) Ahmed listened to the story of my life and to how I have turned things around with the help of my partner... and I mean, he really listened. Our offer got accepted pending referencing and I paid Ahmed’s fine as promised, because he cared and he was sincerely great. And basically this is how every member of Thorgills did from then on, the branch manager, the gentleman who took copies of our ID’s (one of them is called Dany, can’t remember which one 😳,) the office manager, I’m not sure but I think her name is Christine, she’s was really nice and obviously Natasha, who I bombarded with questions, emails, visits, etc., as I was waiting to hear the outcome of our application and referencing. Natasha, calmly, politely and efficiently answered all my questions, she’s great! We cannot fault the service at Thorgills Brentford, as each one of them truly listened and showed real care and I have no doubt they put a good word about us to the landlord. Thank you all! We are awaiting our moving in date and can’t stop making plans for the flat. I also loved that everything with Thorgills is made electronically and also that they are in partnership with Experian, so every time we will pay our rent in time, our credit ratings will steadily improve. Great idea for people who had debt problems before and had turned a leaf. Thank you all, we have recommended you to everyone that have seen pictures of the flat.

Juan · 28 August 2019

★★★★★ 5/5

Google

From our experience with the previous agent, my husband and I didn't have any expectations at all. But Thorgills is different. The best agent ever. The reason why I think Thorgills is the best is because of Kat Felton from the property management department who has been really kind and helpful. She gives us quick responses and solutions whenever we had problems and always makes sure that the problems are solved and we are satisfied with the services. Thank you so much Kat!! On top of all that, Amy Love has been really amazing as well. She is such a lovely and kind person and helped us go though the administration process without any problems and has been always there to provide any information and help we needed. My husband and I are gratefully impressed by their outstanding services and we could confidently recommend Thorgills to our friends. Thanks you both a million!!

Sumi · 28 August 2019

★★★★★ 5/5

Google

A very positive experience with Thorgills Brentford. In particular Dannie and Nebras from the viewing to completion were easy to contact, answered all questions quickly and made it very clear what was needed at each stage. They ensured the communication between all parties was consistent and expectations were clear and met. They made me as a first time buyer feel at ease. Overall, they were very professional and I would 100% recommend Thorgills and in particular Dannie. I will use them again in the future.

Seema · 30 July 2019

★★★★★ 5/5

Google

We are renting first time since we came in london by Thorgills agency in Brentford. The whole experience was quick and easy all thanks to Amy. She is an absolute star she gave us answers to every single question we had, she is so easy going friendly and calm which is everything for a new tenant need not to stress throught the process. She sat down with us explaining all the contract and walk us throught every tiny detail we didn't understand. We can't thank Amy enough she is a great asset to Thorgills. Lots of love from chris and neli.

Xristos · 30 July 2019

★★★★★ 5/5

Google

I would recommend Abbie Lomo-Dash to my family and friends when they look for Estate agents. I appreciate her professional, detailed, and efficient services

Vivian · 28 June 2023