Trusted Agent profile · Bitterne, Hampshire
Verified
★★★★★
318 reviews across 2 platforms
3 West End Road, Bitterne, Hampshire, SO18 6TE
Part of Enfields, see every office.
Enfields's office in Bitterne, Hampshire, at 3 West End Road, is rated 4.8 out of 5 across 318 reviews on two platforms, including 242 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Enfields won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 45 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 15 from buyers
Within the last 18 months have bought a house via Enfields, let that house via Enfields, are in the process of letting a flat through them & will not hesitate ...Read all 2 from landlords
Adam , as just helped me to get a flat in Woolston, which was just where & what I required. It was all done quickly & with no fuss, just as it should be, all ...Read all 2 from tenants
Enfields is a respected Estate Agent based on the bustling West End Road in Bitterne. The Bitterne office was enfields first, opening in 1999 and covers all aspects of residential property sales. We work closely with our colleagues in the Central and Shirley offices meaning we all have all of your Southampton property needs covered. We are renowned for hard work, passion and results. To achieve this our staff of property experts are professional, determined and trained to deliver exceptional customer service who aim to assist you with open and honest communication. The sales team in Bitterne have an encyclopedic knowledge of the local area and there really is no one better when it comes to matching people to property. Together, we've helped enfields become the estate agency of choice for the thousands of homeowners and buyers who continue to turn to us when it's time to move, invest, and build.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bitterne office, from every platform, shown as written. First names only.
5/5
GoogleThank you for all your help as first time buyers it was unknowing what to expect Kevin kept in touch of progress .kevin was amazing thoughout this experience and was there if we needed help highly recommended.
Hi Mrs Potiwal, thank you for taking the time to leave this review, it is very much appreciated. Thank you for your patience and enjoy your new home
5/5
GoogleThank you to Michael from Enfield's for being so helpful and professional. It was due to his quick response to our initial enquiry that we were able to view the property the same day. An offer was made and accepted very quickly. We are very happy and look forward to moving into our new home.PositiveResponsiveness, Professionalism
5/5
GoogleSelling a house is always stressful but Louise Carr was absolutely amazing. She was always on top of matters. I would highly recommend.
Hi Conor, Thank you for your wonderful feedback and for recommending our services. We're thrilled to hear about your positive experience with Louise. We understand that selling a house can be stressful, and we're glad Louise was able to help make the process smoother for you. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. We appreciate your trust in us and look forward to assisting you, or your friends and family, in any future property needs.
5/5
View AgentsHighly recommended. Very efficient & helpful.
There was never any pressure. All the team were always helpful, knowledgeable & reassuring. I particularly liked the way that at all times I was kept up to date with the situation. There is nothing negative that can be said..
Hi Mrs Saunders Thank you for your kind review, your words are appreciated. We wish you all the best in your new home. Kind Regards Kevin
5/5
View Agents5 Star Service!
From the minute Enfields came around to value my property, I have received nothing but a fantastic service from Kevin and his team. I was constantly updated with viewings and feedback and would recommend to any friends and family.
Hi Yasmin Thank you for the great review This is much appreciated Kind regards Kevin
5/5
GoogleFrom start to finish. Kevin and his team have been completely professional and a pleasure to deal with, keeping me updated throughout my house sale. Many thanks to Kevin, Daryl, and Rio for their hard work.
Hi David, thank you for your kind words they are appreciated. We wish you all the best - Enfields - Bitterne
5/5
GoogleAn excellent independent estate agent who are very friendly, approachable and responsive. Kevin is great at sales progression and endlessly patient. Sold two houses for us and always kept us well updated throughout every stage.
Hi Lucy, thank you for your extremely kind words they are appreciated. We wish you all the best. Kind regards Enfields - Bitterne
5/5
GoogleThank you to Louise for her constant communication and drive through the purchasing process. A very responsive and proactive estate agents.
Hi Anna, Thank you for your kind words and positive feedback. We're thrilled to hear about your positive experience with Louise. Her constant communication and proactive approach are indeed some of her many strengths. Your feedback reaffirms the hard work we put in every day and is greatly appreciated. Should you need any further assistance, please don't hesitate to reach out.
5/5
GoogleBuying and selling always has its ups and downs. But in just two weeks we've gone from first viewing, to getting our place valued and on the market, to booking lots of viewings, several rounds of offers, and now agreeing sales and instructing solicitors! That's pretty exceptional, and Jamie, Will, Grace, Jack and Sophie at Enfields Bitterne have been really helpful and kept things moving - thank you all!
Hi Darren, Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our team helpful and proactive throughout your buying and selling process. We always strive to keep our clients informed and make the process as smooth as possible. Your kind words about Jamie, Will, Grace, Jack, and Sophie are greatly appreciated and will serve as a great motivation for our team. We're here for you should you need any further assistance in the future. Thanks again for your trust in us.
5/5
GoogleEnfields have been extremely professional throughout what has been a very difficult and sad time for us as a family. Louise, Jamie and Charlotte have always been at the end of the phone when needed and have been brilliant in guiding us down the selling path as none of us have ever done anything like this before. A great team and would thoroughly recommend Enfields as a selling agency. Thank you all !PositiveResponsiveness, Quality, Professionalism, Value
Hi Fenella, thank you for taking the time to leave your review. We are sorry to hear that the sale was under difficult circumstances and wish you all the best in the future.
5/5
GoogleAfter a slow start, the agents at Enfields went above and beyond to help push through the minefield of conveyancing. Louise, in particular, gave fantastic advice when dealing with solicitors and really helped keep morale up through what was, for us, a long an arduous process. When we needed it, they did everything you could have asked of an estate agent and then a bit more on top. Thanks.PositiveQuality
Hi Benjamin, Thank you for your kind words and positive feedback. We're thrilled to hear about your successful experience with Louise and the rest of our team. We understand that conveyancing can be a complex process, and we're glad we were able to assist you effectively and keep you motivated throughout. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. We appreciate your trust in us and look forward to assisting you, or your friends and family, in any future property needs.
5/5
GoogleJordan, Kevin and the team have been fantastic start to finish. Always communicative and available to talk to and after several viewings helped secure our new home. Would recommend to anyone.
Hi Liam, thank you for your review. We appreciate you taking the time to do this. We hope you will enjoy your new home
5/5
GoogleMichael has been very impressive in all aspects of the service- he is always willing to go the extra mile , a great communicator and skilled negotiator, Michael has worked tirelessly and never wavered during the Sales Cycle. If you are looking to sell a property I would recommend Michael at Enfields.PositiveProfessionalism
1/5
GoogleHi whent to view a propoerty with my husband agreed an offer on the driveway of the propperty and myself my husband and the agent hand shook on the offer i was called two days later and told our offer had been exsepted we were delighted then i rang a week later to arrange anouther viewing only to be told that the people who viewd the house after us was in a better postion that us as we had valuations done on our propperty but had not put it on the market untill we had found somwere first we are cash buyers from the sale of our house..i had no phone call to tell me that this had happend i feel let down i did not relise that if an offer has been setteld that it could be crushed by a higher offer..im angry to think that once an offer has been agreed that it can be ignord pluse i was told the house was mine and it was taken off the market a curtasy call would of been nice to let us know..and i dont like false hopes that was given from the agent who met us at the propperty
Dear Sharon, thank you for taking the time to leave your review. I am sorry you feel disappointed in our service and communication. You are quite correct to say that your offer was agreed, but this was subject to you selling your own property and the property you had offered on was to remain on the market until you had found a suitable buyer for you own home, this was confirmed to you in writing on 17th September. You disclosed that you were going away on Holiday and could not put your property on the market until you returned. Unfortunately, whilst you were away we received another offer on the property from a purchaser who was in a position to proceed, the sellers understandably wanted to accept this offer. We attempted to call you on several occasions to inform you of this but could not make contact (we presume because you were away) you then called us upon your return, at this point we broke the news to you. Sadly if you offer on a property without having your own property on the market you put yourself in a position where you may lose the property if a better positioned buyer comes along. If you would like to discuss this further then please do get in contact on 02380 425925 or sales-bitterne@enfields.co.uk.
5/5
GoogleCan’t thank Kevin enough for all his help in pushing our purchase through for us! Always helpful and answered all our questions, as first time home buyers was very appreciated!
Hi Julian, thank you for your very kind words and taking the time to leave this review. We do hope you will enjoy your new home!
5/5
GoogleLouise at Enfields has been wonderful. Very professional, supportive and excellent communication throughout. She's even kept her sense of humour throughout the stress of buying and selling a house. Louise is a pleasure to deal with. Very happy with the service we've received from all at Enfields throughout.PositiveResponsiveness, Professionalism
5/5
View AgentsSuperb Agent
Brilliant customer service throughout the process. Would like to thank Kevin, Daryl & Rio for their patience and assistance. Would certainly recommend Enfields Bitterne to anyone looking to sell their property. Thanks all, Michaela.
Hi Michaela Thank you for your lovely review, this is appreciated. Kind Regards Kevin
5/5
GoogleKevin and his team were fantastic throughout a pretty long process of selling our house. We were updated regularly, and every stage was made clear and easy. Would defintely recommend Enfields!
Hi David, thank you for the review. We are delighted we were able to assist.
5/5
GoogleA first class service from our first meeting with Will to completion of what was not a straightforward sale. Special thanks must go to Louise who kept us updated all along the way and was always so pleasant and professional. Thank you Enfields.
Hi Sarah, thank you for your kind words and feedback. We're glad to hear that you had a positive experience with our team, especially with Louise. We truly appreciate your support and hope to have the opportunity to assist you again in the future.
5/5
GoogleI have just exchanged on my property, and although it has taken many stressful months, the one saving grace has been Louise; she has kept me informed all the way through with regular calls updates and emails. Louise coincidently also sold me my previous home too and I would always try to buy through her again! She is professional, efficient and has been a beacon of light during an absolute nightmare.PositiveResponsiveness, Professionalism
Hi Jackie, thank you for taking the time to leave your review and your kind words regarding Louise, we do appreciate this. We hope you will enjoy your new home.
5/5
View AgentsEnfields simply the best Outstanding customer service Kevin and his team are first class nothing too much trouble Anyone moving would be folish not to use Enfields Thankyou is not enough
Hi Andrea Thank you for your kind words they are appreciated. We wish you all the best in your new home! Kind regards Kevin
5/5
GoogleTruly amazing service, I would personally and earnestly recommend Kevin and his team to anyone except there selling or seeking a home. Cheerful and friendly service at all times.
Hi John, thank you for your very kind words. We do appreciate this. We hope you will enjoy your new home.
5/5
GoogleAs a first time lone buyer, i could not have asked for better support from the Enfields team. The buying process was extremely slow and Louise continually pushed for movement and clarity in the process, and was always quick to respond to my questions with helpful and realistic answers. I felt 100% supported and in safe hands. Would recommend this team to anyone.
Hi Jen, Thank you for your kind words and positive feedback. We're thrilled to hear about your successful experience with Louise and the rest of our team. We understand that buying a property for the first time can be a daunting process, and we're glad we were able to provide the support and guidance you needed. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. Your recommendation means a lot to us, and we look forward to assisting you, or your friends and family, in any future property needs.
5/5
View AgentsFantastic, professional service
Enfields were brilliant. We were selling at the end of a period of letting our property and having previously had great difficulty selling with another agent (many sales falling through and lots of stress). Enfields were friendly and professional throughout, marketing the property quickly and efficiently, dealing sensitively with unhelpful tenants in their notice period and keeping us up to date incredibly well throughout. Thoroughly trustworthy. We had an extremely straightforward and fast sale in the end and were very impressed with Enfields in Bitterne.
Hi Anna Thank you so much for your kind words. They are appreciated and I am glad we were able to help. Hopefully, now that the sale has gone through you can relax. Enjoy! Kind regards Kevin
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Enfields's Bitterne office has 318 reviews across two platforms: 242 on Google, 76 on View Agents.
Enfields Estate Agents is rated 4.8 out of 5 across all 318 reviews, and 4.8 out of 5 on Google from 242 reviews.
45 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
15 reviews from buyers, rated 4.5 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
Yes. In The Trusted Agent 2026 awards: Enfields, Bitterne won Trusted Agent; Enfields, Southsea won Trusted Agent.
Enfields Estate Agents, 3 West End Road, Bitterne, Hampshire, SO18 6TE.
