Trusted Agent profile · Bitterne, Hampshire
Verified
★★★★★
318 reviews across 2 platforms
3 West End Road, Bitterne, Hampshire, SO18 6TE
Part of Enfields, see every office.
Enfields's office in Bitterne, Hampshire, at 3 West End Road, is rated 4.8 out of 5 across 318 reviews on two platforms, including 242 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Enfields won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 45 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 15 from buyers
Within the last 18 months have bought a house via Enfields, let that house via Enfields, are in the process of letting a flat through them & will not hesitate ...Read all 2 from landlords
Adam , as just helped me to get a flat in Woolston, which was just where & what I required. It was all done quickly & with no fuss, just as it should be, all ...Read all 2 from tenants
Enfields is a respected Estate Agent based on the bustling West End Road in Bitterne. The Bitterne office was enfields first, opening in 1999 and covers all aspects of residential property sales. We work closely with our colleagues in the Central and Shirley offices meaning we all have all of your Southampton property needs covered. We are renowned for hard work, passion and results. To achieve this our staff of property experts are professional, determined and trained to deliver exceptional customer service who aim to assist you with open and honest communication. The sales team in Bitterne have an encyclopedic knowledge of the local area and there really is no one better when it comes to matching people to property. Together, we've helped enfields become the estate agency of choice for the thousands of homeowners and buyers who continue to turn to us when it's time to move, invest, and build.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bitterne office, from every platform, shown as written. First names only.
5/5
GoogleWe could not be happier with how brilliantly Louise dealt with our purchase. She was always approachable, calm and reassuring. At times we don't know what we would have done without her! She is an absolute gem.
Hi Héléné, Thank you so much for your kind words. We are thrilled to hear that you had a … More
5/5
View AgentsBest estate agents in Bitterne.
Sold my flat for more than I had honestly expected to get and they got the offer pretty quickly, keeping me updated every step of the way. I have dealt with other estate agents in the area and found them all to be hard work so I would highly recommend anyone selling to use Enfields. Head and shoulders above the rest!
Hi Jonathan Thank you so much for the great review it is appreciated. We hope you are enjoying your new home! Kind Regards Kevin
5/5
View AgentsOrganised, professional and friendly
From start to finish we were so impressed with everyone at Enfields. It was clear that they understood the area we were selling in, and the house was sold within days. They kept in touch and helped keep anxiety at bay throughout, and we never had to chase them for information. We can't recommend them highly enough, they were fantastic.
Hi Thank you so much for the wonderful review! I hope it was not to stressful for you. Thank you again Kind regards Kevin
4/5
GoogleI have to be honest and say that initially I was not impressed with Enfields and their service, we had a few issues that caused a rift in our family, however, once Louise became involved the service was second to none, she was absolutely excellent, she was the one that kept the sale on track, she was the one that kept in contact with me, she was the one that pushed the solicitors, without Louise on board I don't think the sale would have completed yet, cannot thank, or recommend, her enough, well done Louise, and Enfields !!
5/5
GoogleFrom initial valuation through to completion Enfields have proved a fantastic choice. They demonstrated a genuine knowledge for the area and of their industry to help affectively market and sell my property. I have been kept up-to-date throughout the entire process via proactive, exemplary customer service. I would not hesitate to recommend Enfields Estate Agents, Bitterne.
Hi Chris, Thank you for the great review it is much appreciated. We wish you all the best for the future.
5/5
GoogleFrom initial valuation through to completion Enfields have proved a fantastic choice. They demonstrated a genuine knowledge for the area and of their industry to help affectively market and sell my property. I have been kept up-to-date throughout the entire process via proactive, exemplary customer service. I would not hesitate to recommend Enfields Estate Agents, Bitterne.
Hi Chris, Thank you for the great review it is much appreciated. We wish you all the best for the future.
5/5
View AgentsExemplary
From initial valuation through to completion Enfields have proved a fantastic choice. They demonstrated a genuine knowledge for the area and of their industry to help affectively market and sell my property. I have been kept up-to-date throughout the entire process via proactive, exemplary customer service. I would not hesitate to recommend Enfields Estate Agents, Bitterne.
Hi Chris, Thank you for the review. It is much appreciated, we hope you will enjoy your new home Kind Regards Kevin
1/5
GoogleVery rude and patronising agent when I enquired for a bungalow they have for sale. On top of the questionable attitude he was desperately trying to push their mortgage broker even if we are already signed with another.
Hi Lazar, I'm really sorry to hear about your negative experience with our agent. We always strive to provide the best customer service possible and it seems we fell short this time. We understand that the home buying process can be stressful and the last thing we want is to add to that stress. Please accept our sincere apologies for any inconvenience caused. We appreciate your feedback as it helps us improve our service. We'd like to discuss this further with you, so could you please contact us directly at your earliest convenience?
5/5
GoogleExtremely satisfied with the service from Enfields as a buyer. Louise worked tirelessly in very difficult circumstances to progress the sale as quickly as possible with regular and consistent communication and a professional attittude throughout. Would highly recommend.
Hi Simone, Thank you for your wonderful feedback and for recommending our services. We're thrilled to hear about your positive experience with Louise. We understand that buying a property can be a complex process, especially under difficult circumstances, and we're glad Louise was able to assist you effectively and keep you updated throughout. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. We appreciate your trust in us and look forward to assisting you, or your friends and family, in any future property needs.
1/5
View AgentsSo Rude and Ignorant
Enquired about a lettings property that was no longer available and I asked for them to send me any other things they have available and they said they would email me ... They went to hang up and HADNT TAKEN MY DETAILS let alone my email. Would never let a property through them.
Hello I am so sorry that this is the service you received from us. If you could please contact me on 02380 425925 or kevinashley@enfields.co.uk so that I can address this for you. Kind Regards Kevin
5/5
GoogleMichael has been so helpful and nothing has been to much trouble he went above and beyond trying to find me a property to match my requirements!!
5/5
View AgentsSale of flat
Enfields were supportive and proactive in the sale of my flat, from marketing all the way to completion. Having dealt with a few estate agents during the house buying process, Enfields' comparative professionalism, knowledge and experience were evident. I would not hesitate to recommend Enfields and will use them again in the future.
Hi Katharine Thank you so much for your kind words they are appreciated. We hope you are enjoying your home! Have a Merry Christmas and a great New Year! Kind Regards Kevin
5/5
GoogleThank you Kevin, Louise and all the team at Enfield's Estate agents, Bitterne. You have all been fantastic! Thank you for all your help and support.
5/5
GoogleLouise dealt with us in a very professional and caring way. She kept us informed even more than our conveyancer. She always responded promptly to any emails or voice mails left with her.
Hi Brett, Thank you for your kind words and positive feedback. We're thrilled to hear about your experience with Louise. Her professionalism, caring approach, and prompt responses are some of the qualities we pride ourselves on. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. Should you need any further assistance, please don't hesitate to reach out.
5/5
GoogleThe team at Enfields are fantastic. They are attentive, professional and very productive. Communication was great all the way through our process. Every member of staff I dealt with were very kind and professional, I can’t recommend them enough.PositiveResponsiveness, Quality, Professionalism, Value
Hi Naomi, thank you for taking the time to complete this review. We very much appreciate this and wish you all the best for the future
5/5
GoogleAmazing service... best estate agent, wish I used them from the word go and not a cheaper agent... the service is the top here, they are constantly in contact with you which is great, from the beginning when daryl first came to the flat to valuate to now where we are in the process of a sale.. they've been great! Thanks to ALL the guys in the office you have all been great. . And I will be recommending you always.
5/5
GoogleGreat support throughout. Louise was lovely to deal with
5/5
GoogleGreat support throughout. Louise was lovely to deal with
5/5
GoogleMassive thank you to Michael at enfields. Very professional and supportive at all times. Kept us updated throughout the whole process. Highly recommend!
5/5
View AgentsSale of late mothers bungalow
Enfields service was outstanding. The most important aspect is communication and considering we had 5 beneficiaries, a solicitor and a trust involved with the sale, they constantly kept me informed with the next step. From initial viewings through to exchange Enfields delivered a patient and professional service. Highly recommended.
Hi Alison Thank you for the great review All the best Kevin
5/5
GoogleEnfields in general was very helpfull, whenever speaking on phone very friendly & polite. We found Micheal very professional, helpfull, went above & beyond our expectations. Out of all the estate agencies we found him the most genuine & down to earth character. We thank him very much for his services and he is a big asset & credit to the company.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI recently purchased my first home with Enfields in Bitterne and they couldn't of been better! All staff are very friendly and helpful. You can be assured they deal with any matter you have quickly and effectively.PositiveResponsiveness, Professionalism
Hi Joline, thank you for taking the time to leave a review. We hope you will enjoy your new home.
5/5
View AgentsOrganised,Friendly, & Relaxed.
Adam , as just helped me to get a flat in Woolston, which was just where & what I required. It was all done quickly & with no fuss, just as it should be, all the staff in Bitterne are always friendly & helpful. Thanks again Adam.
Hi Richard Thank you for your kind review about my colleague Adam, this is greatly appreciated. We wish you all the best in your new home. Kind Regards Kevin
5/5
View AgentsThank You to Enfields
Thank you to Enfields in Bitterne for guiding me through the tricky process of house selling. They were always ready to provide answers to my questions and gave someone who was unfamiliar with the house selling process lots of help. They are an excellent team.
Hi Jill Thank you for the great review, we do appreciate it. We hope you enjoy your new venture! Kind Regards Kevin
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Enfields's Bitterne office has 318 reviews across two platforms: 242 on Google, 76 on View Agents.
Enfields Estate Agents is rated 4.8 out of 5 across all 318 reviews, and 4.8 out of 5 on Google from 242 reviews.
45 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
15 reviews from buyers, rated 4.5 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
Yes. In The Trusted Agent 2026 awards: Enfields, Bitterne won Trusted Agent; Enfields, Southsea won Trusted Agent.
Enfields Estate Agents, 3 West End Road, Bitterne, Hampshire, SO18 6TE.
