Every review we hold for the Bitterne office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTerrible experience and abused by estate agent employee , so upsetting . Kept waiting for over 30 mins with no contact, having travelled for 5 hrs from Cornwall. When we said it was not acceptable he responded with you are entitled.
Simon · 9 October 2019
Agent replied
Dear Simon, thank you for taking the time to leave your review. I am sorry you have had such a bad experience. I understand that the property you viewed was with our branch in Shirley, Southampton. The Enfields offices are independently owned and managed businesses, and this is the case with the Bitterne office, it is owned by myself (Kevin Ashley) and I do not own or manage the Shirley office, though we do share the same brand. Understandably you would not be expected to know this but if you could kindly remove your review from my office and post it against the appropriate office, in this case that is Enfields in Shirley this would be very much appreciated. Whilst writing I would again like to apologise for the experience you have received from the Enfields office in Shirley, I am disappointed you have been treated this way and understand your grievance. If you do wish to contact me directly please do so on 02380 425925 or kevinashley@enfields.co.uk
★★★★★ 5/5
GoogleI have been a tenant with Enfields for the past 3 years and they have been superb. Extremely efficient and helpful at all times. Would thoroughly recommend them. A big thank you to all the team.
Helen · 27 February 2021
Agent replied
Hi Helen, thank you for taking the time to leave your review. We apprciate this.
★★★★★ 5/5
GoogleGreat dealing with Louise especially as I live overseas always kept me informed and drove the sale through to completion.
Kristiaan · 13 April 2023
Agent replied · 30 December 2023
Hi Kristiaan,
Thank you for your positive feedback. We're thrilled to hear that you had a … More
★★★★★ 5/5
GoogleJamie risk will always go above and beyond, he is always on hand to help and always extremely professional whilst doing so. I could not recommended enough!!
Kitty · 30 July 2022
Agent replied · 30 December 2023
Hi Kitty,
Thank you for your kind words and positive feedback. We're thrilled to hear about your excellent experience with Jamie. His professionalism and dedication to going above and beyond are indeed some of his many strengths.
Your recommendation means a lot to us and reaffirms the hard work we put in every day. Should you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
GoogleGreat service from Grace. Couldn’t fault her. Compared to previous agents I found she was exceptional in providing a warm welcome and was very knowledgeable.
Bobby · 3 October 2022
Agent replied · 30 December 2023
Hi Bobby,
Thank you for your kind words and positive feedback. We're thrilled to hear about your exceptional experience with Grace. Her warm welcome and knowledge are indeed some of her many strengths.
Your feedback reaffirms the hard work we put in every day and is greatly appreciated. Should you need any further assistance, please don't hesitate to reach out.
★★★★★ 1/5
GoogleAbsolute disgusting agency, so desperate they will leave advertising boards for months in end despite my property selling in few weeks putting a strain on my relationship with my neighbours
They know we both elderly therefore cannot remove the board, they took their commission im still not sure why would they continue advertising using my house
Neighbours will sure stay clear off you, wasting your time
Nom · 9 May 2021
★★★★★ 5/5
View AgentsFirst Class Agent
From the first meeting and valuation, the service from all the staff at Enfields was excellent.
Regular updates during the sale process meant we were fully informed at all times.
We wouldn't hesitate to use them again!
FB · 4 October 2018
Agent replied · 26 October 2018
Thank you for your kind words.
We wish you all the best and hope we may be able to assist you in the future.
Kind Regards
Kevin
★★★★★ 5/5
GoogleI have been working with Charlotte and she has been very patient with me and always responsive on the other end of the phone line.PositiveResponsiveness, Quality, Professionalism, Value
Abigail · 26 August 2021
Agent replied
Hi Abigail. Thank you for your review, we appreciate you doing this.
★★★★★ 5/5
GoogleVery good support from valuation, during the viewing and supporting the selling process.
Wai · 13 April 2023
Agent replied · 30 December 2023
Hi Wai,
Thank you for your positive feedback. We're glad to hear that you felt … More
★★★★★ 5/5
View AgentsFriendly and proactive at all times
I'm a first time buyer and feel very grateful for the support I got from Enfields. they kept in touch regularly even when things were moving slowly which made me feel that I hadn't been forgotten.
Lucy · 11 October 2017
Agent replied · 13 October 2017
Hi Lucy
Thank you for your great review, we do appreciate this.
We hope you will enjoy your new home!
Kind regards
Kevin
★★★★★ 5/5
View AgentsGreat service in buying our house
Thanks to Kevin and the team for a great and communicative service throughout in buying our new house.
Sanjay · 30 March 2019
★★★★★ 5/5
GoogleThey kept in contact frequently throughout the sale which was really reassuring that everything was still moving in the right direction... albeit slowly. Would highly recommendPositiveProfessionalism
Carolyn · 22 June 2021
Agent replied · 21 June 2024
Hi Carolyn, thank you for your very kind words. We are sorry it took so long and thank you for your patience. We wish you all the very best for the future
★★★★★ 5/5
GoogleLouise at Enfields was amazing professional and helpful at all times really helped us with our move thank you so much louisePositiveResponsiveness, Quality, Professionalism, Value
Ashley · 26 August 2021
Agent replied
Hi Ashley, thank you for your kind words we do appreciate you taking the time to leave this. We wish you all the best for the future
★★★★★ 5/5
View AgentsExcellent service selling my property, friendly and very efficient
I have bought and sold property through Enfields, a very professional and friendly branch. Nothing was too much trouble and everyone was very professional and efficient. I would definitely recommend them.
Jeanette · 14 September 2017
Agent replied · 18 September 2017
Hi Jeanette
Thank you for the great review.
I hope you enjoy the seaside!
Kind Regards
Kevin
★★★★★ 1/5
GoogleKeep get mail saying we are selling our house. We have no intention of moving. Even though we have told them we still get letters
Susan · 31 August 2020
Agent replied
Dear Susan, thank you for taking the time to leave your review. We are sorry to hear this, if you would like to email us your address I will look into this and make sure you receive no further correspondence from us. The email address is sales-bitterne@enfields.co.uk Thank you
★★★★★ 5/5
GoogleHassle free experience from start to finish and the Enfields team kept us informed at all stages of the process.
Bollards · 30 May 2024
★★★★★ 5/5
GoogleWe could not be happier with how brilliantly Louise dealt with our purchase. She was always approachable, calm and reassuring. At times we don't know what we would have done without her! She is an absolute gem.
Melanie · 1 April 2023
★★★★★ 5/5
GoogleA very good service.
Glenn · 13 April 2023
Agent replied · 30 December 2023
Thanks Glenn
★★★★★ 5/5
Googlei would like to say a very special thank you to michael for his total commitment to my selling my property & too finding me property i may be interest in. very happy customer & thanks to all enfield staff at bitternePositiveResponsiveness, Professionalism
Carol · 22 June 2022
★★★★★ 5/5
View AgentsThank you
Thank you for all your help with selling our property, kept us up to date and in contact with our buyers. Very friendly and helpful
Clare · 9 November 2018
Agent replied · 20 November 2018
Hi Clare
Thank you for the review, it is appreciated.
We wish you all the best in your new home
Kind regards
Kevin
★★★★★ 1/5
GoogleHad us waiting outside a viewing for 20 mins then called to say they called me saying they cancelled but I received nothing whatsoever on all platforms, paid for uber to the location and left work early, unprofessional time wasters and not to be trusted.
Daniel · 15 September 2021
★★★★★ 5/5
GoogleProfessionally run office with staff who could not do enough for you.any problem or quetstions answered precise and quick.
Alan · 8 February 2020
Agent replied
Hi Alan, thank you for your patience with the sale and taking the time to complete the review, we do appreciate this.
★★★★★ 5/5
GoogleThe Enfields team went above and beyond during my purchase. Special credit to Louise who truly worked extremely hard to keep everything going keeping all parties up to date. Would give 6 starts if I could.PositiveResponsiveness, Quality, Professionalism
Jordan · 22 June 2022
★★★★★ 5/5
View AgentsSale of my Flat
Very polite, professional and competent team, nothing was to much bother. Constant feedback all the way to completion. Highly recommended
John · 28 October 2016
Agent replied · 31 October 2016
Hi John
Thank you for your kind comments they are appreciated. Hopefully it was not too stressful for you.
Kind Regards
Kevin
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
