Trusted Agent profile · Bitterne, Hampshire
Verified
★★★★★
318 reviews across 2 platforms
3 West End Road, Bitterne, Hampshire, SO18 6TE
Part of Enfields, see every office.
Enfields's office in Bitterne, Hampshire, at 3 West End Road, is rated 4.8 out of 5 across 318 reviews on two platforms, including 242 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Enfields won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 45 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 15 from buyers
Within the last 18 months have bought a house via Enfields, let that house via Enfields, are in the process of letting a flat through them & will not hesitate ...Read all 2 from landlords
Adam , as just helped me to get a flat in Woolston, which was just where & what I required. It was all done quickly & with no fuss, just as it should be, all ...Read all 2 from tenants
Enfields is a respected Estate Agent based on the bustling West End Road in Bitterne. The Bitterne office was enfields first, opening in 1999 and covers all aspects of residential property sales. We work closely with our colleagues in the Central and Shirley offices meaning we all have all of your Southampton property needs covered. We are renowned for hard work, passion and results. To achieve this our staff of property experts are professional, determined and trained to deliver exceptional customer service who aim to assist you with open and honest communication. The sales team in Bitterne have an encyclopedic knowledge of the local area and there really is no one better when it comes to matching people to property. Together, we've helped enfields become the estate agency of choice for the thousands of homeowners and buyers who continue to turn to us when it's time to move, invest, and build.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bitterne office, from every platform, shown as written. First names only.
5/5
GoogleEnfields have been the most proactive estate agent I've come across in the house buying process. Charlotte has been repsonsive to all email and was very professional both on paper and in person. Thank you for such a pleasurable experience.PositiveResponsiveness, Professionalism
Hi Cherish, thank you for taking the time to leave your review and your kind words about Enfields and Charlotte. We wish you all the best for the future
5/5
View AgentsExcellent service
Just purchased a house via Enfields & their overall service was excellent throughout. Daryl, Adam & Rio met us for viewings & were all polite & knowledgeable & Kevin chased the purchase through to exchange & completion; always available to speak with / email & was very helpful & understanding.
Hi Rachael Thank you for your great review and thank you for your patience. Good luck with the project! Kind Regards Kevin
5/5
GoogleReally brilliant. So on the ball. Louise got so much sorted for us. Steve did the first part for us and was equally excellent. Both, really friendly and really professional. Was excellent service, I really couldn't fault any of it. Kind and patient and got us sorted out with our house buying. We're so happy...thank you
Hi Amanda, Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with both Louise and Steve. We pride ourselves on our professionalism and friendliness, so it's fantastic to know that this was reflected in your experience. We're thrilled to have been able to assist you with your house buying process and even more so that you are happy with the outcome. It was a pleasure serving you and we look forward to the opportunity to work with you again in the future. Thank you once again for your kind words.
5/5
GoogleGreat service and excellent communication! Thank you Paul and Will for helping me buy my first home!!
5/5
View AgentsHighly recommended!
Would like to say a massive thank you to everyone at Enfields Bitterne. All of the team have been amazing especially Daryl and Kevin who we have dealt with the most. It's always a friendly atmosphere when you go in the branch and everybody is always willing to help. From the minute we said we wanted to use their services they have been informative and helpful throughout the whole process. Kevin was always in the office to answer any queries which was great. We cannot fault them at all and would highly recommend them to anyone. We definitely made the right choice and would use their services again. Thank you! Danni and Steve
2/5
GoogleContrary to many of the good reviews for Enfields Bitterne office I have not found my experience with them to be productive or enjoyable. Indeed, in the time I had my property on the market with them I was constantly chasing, phoning and emailing - several times a week - to follow-up on simple things like getting a "For Sale" sign outside my property, which took over a week to install. The branch manager and my point of contact decided to leave the business half way through while my property was on the market, and no one thought to update me, essentially leaving me in limbo while my property was on the market. Further, I had only one viewing in two weeks with no feedback provided, despite me chasing the office on this repeatedly, which falls far below the standard of service I expect for the fees Enfields charge. In the end I cancelled my contract with Enfields I found their communication poor and their agents ineffective in generating interest in and marketing my property. The overall impression I got from them is that they couldn't really be bothered to look after my property sale. I ended up cancelling my contract of sale with them as I was and am not impressed with the service they provided, something that falls far below the otherwise excellent reviews posted elsewhere. If I'm potentially paying thousands of pounds for somethingI expect service, which I feel was severely and unfortunately lacking in this instance. I will not be using Enfields for further business and would recommend that prospective sellers look elsewhere for estate agents in the future.NegativeResponsiveness
Dear JP, We are truly sorry to hear about your disappointing experience with our team. We strive to provide the best service to all our clients and it's clear that we've fallen short in your case. We understand your frustration about the lack of communication and the delay in getting the "For Sale" sign installed. We also regret that the transition was not smooth when your point of contact left the business. We were experiencing some staffing challenges during that period, which may have contributed to the issues you faced. We want to assure you that these issues have since been resolved. Your feedback regarding the lack of viewings and feedback is noted and we sincerely apologise for the inconvenience it has caused. We understand that our fees should match the level of service provided and we're sorry that we did not meet your expectations in this regard. We appreciate your feedback as it helps us identify areas where we need to improve. We're sorry to hear that we won't be working with you in the future, but we respect your decision. We will take your feedback onboard and work towards improving our services. Once again, we apologise for your negative experience and appreciate your feedback.
5/5
GoogleGreat support throughout. Louise was lovely to deal with
Hi Richard, thank you for your review. We're glad to hear that you had a positive experience with Louise. Your feedback is appreciated!
5/5
GoogleWhen myself and my wife decided to sell our home and up size, Enfields's were suggested to us by our broker. They have been absolutely incredible with their support, attentiveness and professionalism. Every staff member we have dealt with have been great, especially Charlotte Phillips who has helped us tirelessly and immensely! Will have no hesitation about using Enfields in the future!PositiveResponsiveness, Professionalism
5/5
GoogleGreat experience using Enfields in Bitterne. Louise was fantastic - professional, kind and efficient. We felt like we were in safe hands with Louise. Fabulous communication and a great experience buying our first property.PositiveResponsiveness, Quality, Professionalism
Hi Sophie, thank you for taking the time to leave a review and your kind words. Enjoy your new home!
1/5
GoogleAs I am unable to leave a complaint for the Oxford street office I will leave it here, poor service and complaint handling, contractor breaks out belongings and it's our fault, Jack Rees is awful at his job as is the whole office
Hi Jake. Thank you for your feedback regarding the Enfields Oxford Street branch and I am very sorry that you feel that you have not had a good service from them. As I have mentioned to you previously when you left a review on our Facebook page, the Enfields offices are independently run Franchises. The Enfields Bitterne office does not carry out any Lettings business and are a completely separate business from the Oxford Street branch. I note and accept that you have referred to the fact that this review is regarding a separate branch. Kind Regards Kevin Ashley for Enfields Bitterne.
5/5
GoogleBrilliant and professional service for both lettings and sales, I have used them for both. Kevin and his team run a great business and are very responsive to queries and extremely helpful. I would highly recommend them to sell or let your property.
Hi Mark, thank you for the great review. All the best - Enfields Bitterne
5/5
GoogleI would highly recommend Enfields for their professional and reliable service. Daryl and his team have kept in constant contact and provided us with regular updates. It’s made the whole process less stressful.PositiveResponsiveness, Quality, Professionalism, Value
Hi Jane, thank you for taking the time to leave your review. We appreciate your kind comments and wish you all the best for the future.
5/5
GoogleEnfields Bitterne office sold my flat quickly and gave a very professional service. Kevin seemed to be 'on the case' at all times and undoubtedly held the sale together. I was most impressed and would highly recommend Enfields to anyone contemplating selling.
Hi Tim, Thank you for your kinds words. We are delighted we were able to assist you and wish you all the best for the future.
5/5
GoogleChar at Enfield is extremely helpful and professional. She is always there to answer any queries and puts you at ease. Nothing is too much trouble. Would highly recommend, I will definitely be using Enfield again.
Hi Joe, thank you for your kind words about Charlotte. We appreciate you taking the time to do this.
5/5
GoogleBoth Kevin (Ashley) and Daryl (Stanford) were exceptional in both the marketing and delivery of our sale. Having had negative experience with other Estate Agents it was refreshing to deal with Enfields who were forever professional and courteous. Keep up the good work!
Hi Eamonn, thank you for your kind words. We wish you all the best!
5/5
View AgentsSale of property
Enfields in Bitterne were acting on behalf of the vendor giving me the purchaser constant updates and feedback all the way through to completion. Kevin, Daryl and Rio made the whole process as painless as possible. Fantastic team! Thanks guys, brilliant service!
Hi Mark Thank you the review, it is much appreciated. Kind regards Kevin
5/5
View AgentsTop Notch Service
Kevin and his team did a fantastic job in marketing and then managing the sell of our property, with regular telephone updates, clear communication and comprehensive advice. We will definitely be using them to sell our next property. 5 star, professional and friendly service!
Hi Martyn, Thank you for your kind comments, they are appreciated and we are delighted to hear that you will be using us to sell your next property. Kind Regards Kevin
5/5
GoogleWe have just exchanged and due to complete on a house we've purchased through Enfields. Their service has been brilliant, they have kept us updated through the whole process and helped us enormously. I honestly can't recommend them enough. Thank you Kevin & Adam.
Hi Gemma Thank you for your kind comments and patience throughout the process. Enjoy your new home! Kind Regards Kevin
5/5
View AgentsGreat work!!
Kevin really worked so hard to get this deal through and sell our house and then set us up with a fantastic forever home!! Thank you so much and we’ll definitely recommend him to anyone who mentions selling a house!
Hi Matthew Thank you for your very kind words, we do appreciate this. We are delighted we were able to get you there in the end, thank you for your patience
5/5
GoogleJust Sold a property with Enfields. Louise was brilliant. We couldnt have completed the sale witout her. Talking to the entire chain to hold the deal together and keeping everyone updated. Thank you soo much!PositiveResponsiveness, Professionalism
Hi Martin, thank you for your very kind words about Louise. We and Louise appreciate you taking the time to leave your review.
5/5
GoogleLouise Carr was really helpful with our chain. She was always available to advise, and we couldn't have got to where we are without her.
Thanks so much for your review, its great to hear this feedback.
5/5
GoogleMassive thanks to Charlotte at Enfields, Professional and prompt service throughout, always keeping us well informed, best of all she sold our property for full asking price on the first viewing. 10/10 would recommend.
Hi Megan, thank you for your email and taking the time to leave your review. We do appreciate this
5/5
GoogleI am happy to recommend the team at Enfields, Bitterne, for the excellent service they gave us in selling our home. The process of moving in the current market, complicated further by a need to move south to north, was fraught with stress and difficulty, but while potential purchases failed to line up for us, but we were never left in any doubt about our ability to sell our property. Will Piercy and Grace McCluskey, always courteous and responsive to our concerns, gave us valuable guidance and helped us through the initial stages of valuation and marketing, not just once but three times, never pushing us and always giving us the best advice available to them, diligently and without bias. But it was Louise Carr who, with her dedication and tenacity, remained our absolute lifeline. She offered us advice and guidance founded on years of experience, and she inspired trust from start to finish. She was always prompt to respond to our queries, by both email and telephone, and her approach made us feel entirely supported, however difficult things might have been. When one prospective purchase failed and we felt entirely defeated, Louise communicated with a level of empathy and reassurance that gave us the confidence to continue, but she also gave us time and space to consider our position, and we appreciated that enormously. Once we had decided to move forward, she worked tirelessly, communicating with all parties to bring the sale to completion and offering support that was based not only on her skill and professionalism but also on her natural kindness. We would like to thank the whole team at Enfields, and we wish them all our very best.
5/5
GoogleI’d like to say a huge thank you to Charlotte from Enfields bitterne! our whole purchase and move couldn’t have a gone as smooth and stress free as it did without her!
Hi Kenzie, thank you for taking the time to leave your review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Enfields's Bitterne office has 318 reviews across two platforms: 242 on Google, 76 on View Agents.
Enfields Estate Agents is rated 4.8 out of 5 across all 318 reviews, and 4.8 out of 5 on Google from 242 reviews.
45 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
15 reviews from buyers, rated 4.5 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
Yes. In The Trusted Agent 2026 awards: Enfields, Bitterne won Trusted Agent; Enfields, Southsea won Trusted Agent.
Enfields Estate Agents, 3 West End Road, Bitterne, Hampshire, SO18 6TE.
