Trusted Agent profile · Bitterne, Hampshire

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Enfields Estate Agents reviews in Bitterne

★★★★★ Excellent

318 reviews across 2 platforms

3 West End Road, Bitterne, Hampshire, SO18 6TE

Part of Enfields, see every office.

Enfields's office in Bitterne, Hampshire, at 3 West End Road, is rated 4.8 out of 5 across 318 reviews on two platforms, including 242 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Enfields won in 2026.

Google logo

4.8 / 5

242

Reviews on Google

This office

View Agents logo

4.8 / 5

76

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Enfields Bitterne

Enfields is a respected Estate Agent based on the bustling West End Road in Bitterne. The Bitterne office was enfields first, opening in 1999 and covers all aspects of residential property sales. We work closely with our colleagues in the Central and Shirley offices meaning we all have all of your Southampton property needs covered. We are renowned for hard work, passion and results. To achieve this our staff of property experts are professional, determined and trained to deliver exceptional customer service who aim to assist you with open and honest communication. The sales team in Bitterne have an encyclopedic knowledge of the local area and there really is no one better when it comes to matching people to property. Together, we've helped enfields become the estate agency of choice for the thousands of homeowners and buyers who continue to turn to us when it's time to move, invest, and build.

Awards

The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Bitterne office, from every platform, shown as written. First names only.

5/5

Google

We were thoroughly impressed with Enfields from start to finish of our house purchase. They were extremely courteous, attentive and helpful, which was especially useful to us as first time buyers. Louise was especially brilliant at keeping us informed and helping us with all the details that go into a house purchase, throughout the process. Everyone we have dealt with at Enfields has been fabulous - we highly recommend.

Katie · 25 July 2020

Agent replied

Hi Katie, thank you for leaving your review, we really do appreciate this. We hope you will enjoy your wonderful new home.

5/5

Google

The lettings team members I dealt with - Kevin, Amy and Rio - were professional, knowledgeable and courteous at all times. I chose Enfields, Bitterne, to find a new tenant for my property and I would not hesitate to recommend their services. The level of proactive communication was very impressive, all administration matters were dealt with efficiently and effectively, and the inventory report was of a very high standard. Superb.

Avril · 8 February 2020

Agent replied

Hi Avril, thank you for your kind words. We are delighted we were able to assist you with the letting of your property. Kind Regards Enfields - Bitterne

5/5

View Agents
Seller

Excellent Agent

After having to sell my house sooner than expected, Kevin and his team were very helpful. They were quick to come out and valuate the house. They kept us up todate with viewings. When an offer was put on the house, Kevin kept us up to date with the sale and was very helpful when there was problems on the way. I would recommend Kevin and his team. Thank you very much! Fran Humphry

Francesca · 18 April 2017

Agent replied · 20 April 2017

Hi Fran Thank you for your lovely review this is appreciated and I am pleased we were able to help. I hope your purchase goes well Kind Regards Kevin

5/5

Google

Louise, Kevin and the team are 1st class, if it were not for them I would still be banging my head on the wall with my solicitor. I am so pleased to have found an agent that follows through with what they say they will do and I would highly recommend them to anyone, buying or selling.PositiveResponsiveness, Professionalism

Emma · 22 June 2022

Agent replied · 21 June 2024

Hi Emma, Thank you for your wonderful feedback and for recommending our services. We're thrilled to hear about your positive experience with Louise, Kevin, and the rest of our team. We understand that dealing with legal matters can be a complex process, and we're glad we were able to assist you effectively. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. We appreciate your trust in us and look forward to assisting you, or your friends and family, in any future property needs.

5/5

Google

Buying our first property with solicitors who unfortunately were not helpful or efficient. Louise was are saving grace! She was always available to answer our questions and went above and beyond to help us out.

Teresa · 13 April 2024

Agent replied · 30 December 2023

Hi Teresa, thank you for your review. We're sorry to hear about the experience with the solicitors, but we're glad that Louise was able to assist you and provide the support you needed. Your feedback is much appreciated!

5/5

View Agents
Seller

Another successful sale

Kevin Ashley and his team of highly competent and professional estate agents have again delivered an excellent service. I have used this company twice now and have always been extremely pleased with the results. Clients are kept fully informed throughout the process of selling by email; Kevin and the team are also available by phone should the need arise. This firm in Bitterne is held in high regard for the standards it offers all.

Leon · 14 January 2017

Agent replied · 17 January 2017

Hi Leon Thank you for your very kind words. Both myself and my team and delighted to hear this. Thank you for choosing us to sell another property. We wish you all the best for the future, Kind regards Kevin

5/5

Google

We used Enfields to sell a property with a very short lease. They were fantastic, especially Louise in the progression department. Very professional, she went above and beyond to help us and kept me sane during a very frustrating time. Cannot recommend them enough. Louise in particular is a real asset to the company thoroughly recommend them.

Michelle · 30 July 2022

Agent replied · 30 July 2023

This is really great to hear, we strive to improve constantly so this feedback really helps. Thanks again.

5/5

Google

A really great service from the start of my house purchase to the day of completion. The team at Bitterne branch were always on hand to assist and Paul Vincent was extremely helpful in navigating the process with me and kept me up to date as things progressed. Many thanks

Martyn · 30 December 2024

5/5

View Agents
Seller

Sale of my Property

I have been really impressed with Enfields and all the staff throughout the sale of my property, particularly Kevin. He has been extremely helpful throughout the whole process, kept me well informed at all times and has always been extremely friendly and available on the phone at all times, or called me back very promptly. Very impressed and I would recommend Kevin and Enfields to anyone. Thanks for all your help and patience!

Lisa · 1 November 2016

Agent replied · 4 November 2016

Hi Lisa, Thank you for your extremely kind words they are appreciated. We are so pleased it went through for you and hope you will enjoy your new home. Thank you for your patience also! Kind regards Kevin

5/5

Google

Great service end to end and I can’t thank Louise - Sales Manager enough for all the work she put in on our sale. Very knowledgable, efficient and friendly.

James · 30 May 2024

Agent replied · 30 December 2023

Hi James, Thank you so much for your kind words. We're delighted to hear that you've had such a positive experience with our service, and especially with Louise. Your feedback will certainly be passed on to her, as it's always wonderful to hear when our team members have made a significant impact. We always strive to provide excellent service to our customers and it's rewarding to hear when we've achieved that. We look forward to assisting you with any future sales and thank you once again for your encouraging feedback.

5/5

Google

I have just sold my property through Enfields and have had excellent service, I cannot express how much help and support I have received through this extremely stressful time. Kevin has kept me informed and contacted me at least once a week with updates on the sale. I am please that we have now completed and moving next week. A big THANK YOU to the Enfields team.

Tracey · 29 July 2019

Agent replied

Thank you for the great review and your patience Tracey!

5/5

Google

Very happy with the service i received through Enfields. I was with another agent with no success to sell my property but as soon as i signed up with Enfields it didn't take long to accept an offer. throughout the whole process i was kept updated with progress. Very friendly and professional! Thank you especially to Kevin for everything you did to sell my property(and get me through the process)

Lisa · 31 July 2016

Agent replied

Hi Lisa Thank you for the review it is much appreciated. We really hope you enjoy your new home!

5/5

Google

Definitely 5 stars for Enfields, Bitterne. Great team, especially Kevin and Jordan who I have been mostly in touch with .Jordan, who was our sales negotiator in securing our first home is very professional, friendly and honest. Especially as a first time buyers we really appreciate all the details given in the process . We definitely will recommend their services to our friends .

Alexandra · 30 June 2020

Agent replied

Hi Alexandra - Thank you for taking the time to leave your review. We do appreciate you doing this and we hope your property purchase is a success.

5/5

View Agents
Seller

Excellent!

Thank you so much to all of the staff at Enfields. Your help and support has made the whole moving process easy even from the get go. Special thanks to Kevin who has kept in touch every step of the way so we were always in the loop. Having brought our house through you and now having sold our house through you, we'd happily recommend Enfields. Thank you!!

Charmaine · 11 May 2017

Agent replied · 13 May 2017

Hi Charmaine Thank you for your lovely review. We hope you will enjoy your new home Kind Regards Kevin

5/5

Google

From initial valuation with Daryl, viewings feedback with Rio and Sales negotiations onwards with Kevin, we were absolutely delighted with the service we received. They were all very down to earth, helpful and kept us calm even when things became quite stressful! Thank you all so much and we would definitely recommend enfields to anyone looking for top quality estate agents. Spencer and Sophie Barry

Spencer · 31 July 2019

Agent replied

Hi Mr and Mrs Barry, thank you for your kind words, they are appreciated. We hope you have settled in to your new homes. Kind regards Enfields - Bitterne

5/5

Google

I would give Enfields 10 stars if I could! Myself and my husband have recently gone through the process of buying a house through Enfields. Kevin has been fantastic and the communication has been first class. Always keeping us up to date and very quick to deal with an issues. I couldn't thank him enough. A special mention to Darryl who also has been brilliant!

KERRY · 29 July 2019

Agent replied

Hi Kerry, thank you so much for your very kind words, they are appreciated. We do hope you will enjoy your new home.

5/5

View Agents
Seller

Fantastic estate agent

If I could rate Kevin and his team at bitterne enfields 100 stars I would! Having to all my house was stressful and they made it a much easier calmer process. I was always kept up to date and nothing was ever too much, way beyond expectations. I have used this team twice now for both buying and selling and wouldn’t hesitate to use them again.

Emily · 25 August 2018

Agent replied · 3 September 2018

Hi Emily Thank you for your kinds words and taking the time to complete the review it is appreciated. We wish you all the best for the future Kind regards Kevin

5/5

Google

As first time buyers we did not know what to expect but Kevin, Daryl and Rio were brilliant all the way through. Answering all our questions thoroughly and explaining the process and giving us frequent updates. The team were very easy to talk to and build a rapport with. We will definitely be using Enfiields Bitterne again and highly recommend their services.

Chris · 16 November 2019

Agent replied

Hi Chris, thank you for taking the time to leave this review and your kind words, we wish you all the in your new home

5/5

View Agents
Buyer

Fantastic Estate Agent

I would give you 10 stars if I could! Myself and my husband have recently gone through the process of buying a house through Enfields. Kevin has been fantastic and the communication has been first class. Always keeping us up to date and very quick to deal with any issues. I couldn't thank him enough. A special mention to Darryl who also has been brilliant!

Kerry · 5 January 2018

Agent replied · 8 January 2018

Hi Kerry Thank you for the great review it is appreciated. Enjoy your new home! Kind Regards Kevin

5/5

Google

I was recommended to use Enfields, and I am so glad that I did. Selling the family home due to personal stressful circumstances , is never easy. However from the first phone call to the Branch at Bitterne I knew I was in the best possible hands. Jamie did the valuation, he explained the process and everything perfectly, I was never rushed , and more importantly I was not given the hard sell, it was this that convinced me to go with Enfields. The viewings were always very well organised and went without any hiccups . My dealings with Jamie, Jordan, George, and Charlotte were always professional, reassuring and friendly. Louise Carr, well what can I say, Perfection personified. Nothing was too much trouble, again very reassuring, held my virtual hand throughout the whole process, took control of the whole situation when the odd hiccups appeared, made me feel that she cared, always went the extra mile , in fact helped me secure a rental property when I was struggling to find one. On top of that , even though having to sell the family home due to personal circumstances is hard, Louise’s humour kept me going. I look forward to a new start in life and this was made so much easier because of Louise and the Enfields team. So take a bow all at Enfields Bitterne I thank you from the bottom of my heart . Di PopePositiveResponsiveness, Professionalism

Diane · 26 August 2022

5/5

Google

We have just sold our property with Enfields Bitterne and couldn’t thank Louise enough for all the time and effort she put into our sale. She kept us informed of everything going on, she was always friendly and professional and she would always be chasing progress and letting us know. Louise is Enfields best asset!PositiveResponsiveness, Professionalism

Linzi · 22 June 2021

Agent replied · 21 June 2024

Hi Linzi, thank you taking the time to leave this review. We are very lucky to have Louise. We would like to wish you all the best for the future

5/5

View Agents
Seller

Superior estate agents

The service from Enfields, Bitterne was impeccable throughout the whole process. They were unfailingly patient, courteous, very knowledgeable about the current market conditions, helpful and informative in their advice and highly pro-active in following up the various aspects of the sale with buyers and solicitors.to bring it to a conclusion. I wouldn't hesitate to use them again above any other estate agent in the area.

Susan · 12 October 2017

Agent replied · 17 October 2017

Hi Susan Thank you for your kind words I am delighted we got it through for you in the end Kind regards Kevin

5/5

Google

Louise has been absolutely brilliant at pushing both our house sale and purchase through. She has worked tirelessly, kept our spirits up by being encouraging, and is a consumate professional. Thank you Louise! You really have gone the extra mile to make this work for us.

Nicola · 1 November 2022

Agent replied · 30 December 2023

Hi Nicola, Thank you for your wonderful feedback. We're thrilled to hear about your positive experience with Louise. Her professionalism, dedication, and ability to keep spirits high during such a crucial process truly make her a valuable member of our team. Your kind words will surely make Louise's day and serve as a great motivation for us. We're here for you should you need any further assistance in the future. Thanks again for your trust in us.

5/5

View Agents

Great communication

We have sold our house and brought 2 houses through Enfield so. They have been great through the whole process, always kept us up to date with the process and worked so hard communicating with the solicitors to get this through for us. Would definitely recommend and use them again! Kevin and the team are all so friendly and genually happy to help with anything.

Rebecca · 13 June 2017

Agent replied · 16 June 2017

Hi Rebecca Thank you for the great review It is much appreciated. I hope you will enjoy your new home Kind regards Kevin

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Enfields Estate Agents

How many reviews does Enfields Estate Agents have?

Enfields's Bitterne office has 318 reviews across two platforms: 242 on Google, 76 on View Agents.

What is Enfields Estate Agents's rating?

Enfields Estate Agents is rated 4.8 out of 5 across all 318 reviews, and 4.8 out of 5 on Google from 242 reviews.

What do sellers say about Enfields Estate Agents?

45 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."

What do buyers say about Enfields Estate Agents?

15 reviews from buyers, rated 4.5 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."

Has Enfields won any awards?

Yes. In The Trusted Agent 2026 awards: Enfields, Bitterne won Trusted Agent; Enfields, Southsea won Trusted Agent.

Where is Enfields's Bitterne office?

Enfields Estate Agents, 3 West End Road, Bitterne, Hampshire, SO18 6TE.

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