Trusted Agent profile · Bitterne, Hampshire

Verified

Enfields Estate Agents reviews in Bitterne

★★★★★ Excellent

318 reviews across 2 platforms

3 West End Road, Bitterne, Hampshire, SO18 6TE

Part of Enfields, see every office.

Enfields's office in Bitterne, Hampshire, at 3 West End Road, is rated 4.8 out of 5 across 318 reviews on two platforms, including 242 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Enfields won in 2026.

Google logo

4.8 / 5

242

Reviews on Google

This office

View Agents logo

4.8 / 5

76

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Enfields Bitterne

Enfields is a respected Estate Agent based on the bustling West End Road in Bitterne. The Bitterne office was enfields first, opening in 1999 and covers all aspects of residential property sales. We work closely with our colleagues in the Central and Shirley offices meaning we all have all of your Southampton property needs covered. We are renowned for hard work, passion and results. To achieve this our staff of property experts are professional, determined and trained to deliver exceptional customer service who aim to assist you with open and honest communication. The sales team in Bitterne have an encyclopedic knowledge of the local area and there really is no one better when it comes to matching people to property. Together, we've helped enfields become the estate agency of choice for the thousands of homeowners and buyers who continue to turn to us when it's time to move, invest, and build.

Awards

The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Bitterne office, from every platform, shown as written. First names only.

5/5

Google

We are nearing completion on what seems to have been possibly the most difficult and frustrating chain / house move ever. Kevin has been amazing at keeping the chain moving forward and even when it seemed like it wasn't going to happen, Kevin offered to drive our buyers signed contract to the solicitors to speed things up. We can't fault Enfields and they have been amazing, even when we were viewing houses Adam was incredible and often they got us through the door before anyone else! Darryl was also great and after a bad experience with another estate agent he was great at getting us on the market quickly. We would recommend Kevin and his team to anyone and they deserved a well earned crate of beers once we have completed :)

Tom · 29 July 2019

Agent replied

Hi Tom, thank you for your kind words they are appreciated. We are all very pleased for you and it is you who deserves the beers for keeping calm!

5/5

Google

We've sold 3 properties though Enfield's in Bitterne, and every time we've had excellent service. We've even relied on expert advice when it comes to renovation - which has been priceless. Selling a home or project can be a really stressful time, however Daryl and Kevin have been spot on in terms of helping us through the various different stages of the process and managing expectations. Absolutely no waffle, just upfront and honest service. Will recommend and continue to use Enfield's in the future.

Fiona · 29 July 2019

Agent replied

Thank you for the great review Fiona!

5/5

Google

We are near to completing on our first house purchase with Enfields. The service has been excellent and we have always had quick, professional responses to our emails. Kevin has been very helpful with liaising with us in the final stages. Daryl who showed us around was accommodating and patient when we were showing the parents and in-laws around too! Sam always sounded happy when answering calls in the office. Thank you for making our first purchase a pleasant one. Can't wait to get the keys next week!

Bryan · 29 July 2019

Agent replied

Thank you for your kind comments they are appreciated. We hope you enjoy your new home!

5/5

Google

We had a bit of an odd request when we first approached Enfield’s as we saw our old family home on the market, unfortunately it sold super quick however we then looked into selling our home and purchasing a new one. Kevin and his team were always on the ball and from start to finish we have always been in the loop and dealt with professionally. I can’t thank the team enough for all their help, we would definitely be using them again if we move and would recommend them to anyone in a heartbeat! Thank you again Enfield’s!

Sophie · 29 July 2019

Agent replied

Hi Sophie, Thank you for your review about Enfields - Bitterne and for any future recommendations. We hope you will enjoy your new home! Kind Regards Enfields - Bitterne

5/5

Google

We bought a house through this team. We viewed a lot of houses over a year period and Rio and Darrel showed us around quite a few. They were always polite and friendly and never pushy. Once we found one we loved Kevin took over our purchase. Kevin's customer service is amazing! We were always kept informed, he always got back to our queries promptly and we felt as though he genuinely cared about our situation. Should we ever move again we would certainly put our sale through them. Cannot recommend highly enough.

Crystal · 29 July 2019

Agent replied

Hi Crystal, thank you for the wonderful review. We hope you can now finally enjoy your new home! Congratulations!

5/5

Google

House sale completed today. What to say about this experience? My husband and I had a very frustrating time with the first estate agent. After almost 2 months time wasting, we came to Enfields Bittern branch. Kevin, Daryl and the team just turned things around. Compared to the first one, they are trusted, reliable and professional, provide top class service, you always can speak to them whenever need. They are building a great reputation in local area. They sold my neighbour’s successfully as well! From our experience, we definitely highly recommend them. Also the advices to the sellers are please trust them, give time to let market react (I know some agency sounds very confident and promise you something), they will sort out things and succeed for you!

Shan · 29 July 2019

Agent replied

Hi Shan, thank you for your very kind words. We are delighted we were able to assist you. We wish you all the best - Kind Regards Enfields Bitterne

5/5

Google

Having had the worst experience with estate agents previously, I can honestly say Kevin and his team at Enfields have restored my faith that there are some good people left in the world! Kevin in particular has been brilliant. I was in a long chain and there were no end of hassles along the way but he always kept me up to date and was honest throughout, totally managing everyone’s expectations. Combined with a quick sale at the offset, Enfields have changed my mind and I no longer hate all estate agents! An absolute pleasure to deal with and I would thoroughly recommend them.

Louisa · 29 July 2019

Agent replied

Hi Louisa Thank you for your very kind words. We are delighted we were able help you move and restore your faith that there are some good Estate Agents out there. Enjoy your new home, Thanks again.

5/5

Google

Recently exchanged amidst a shed full of problems surrounding exchange and completion dates, all caused by (and I'm sorry to say) my Solicitor acting on my purchase. Louise Carr was great in providing additional linkage and support between me and the solicitors on all sides. Not an experience I want to do again, but if I did I would definitely use Enfields Bitterne who has a real asset in Louise.PositiveResponsiveness, Quality, Professionalism, Value

Gary · 22 June 2021

Agent replied · 21 June 2024

Hi Gary, thank you for your review and kind words. Sorry to hear you had a challenging time with your Solicitor. We are incredibly proud of Louise's hard work and wish you all the best.

5/5

Google

Over the last 6 months I've been supporting my daughter through the purchase of her first flat. What should have been a very simple transaction turned into a bit of a nightmare. The only saving grace being Kevin and the team at Enfields. Kevin in particular has been superb in doing far more than I have ever experienced from an Agent, very prompt in his responses, efficient and hugely supportive. If you're buying or selling, I would highly recommend.

Darren · 24 August 2019

Agent replied

Hi Darren, thank you for taking the time to leave a review. We are sorry that your daughters purchase took such a long time, thank you for your patience. We hope she will enjoy her new home - Kind Regards Enfields Bitterne

5/5

Google

We recently sold our property through Enfields. The service from the initial valuation through to the day of completion was thorough and professional. Kevin kept us up to date throughout the whole process and made sure everything ran smoothly. Nothing was ever too much trouble and we always received answers quickly whenever we had a question. We cannot fault the service provided and would highly recommend Enfields to anyone looking to buy or sell in the Bitterne area.

Chris · 26 November 2019

Agent replied

Hi Chris, thank you for your kind words, they are appreciated. We are delighted we are able to assist you with your move and wish you all the best for the future.

5/5

Google

We recently bought our new house through Enfields and the service received was First Class. The sale of our property (by others) was long and drawn out but communication with Kevin was maintained and he kept us updated on progress and helped with overcoming the many obstacles we experienced (although these were nothing to do with Enfields or our purchase). I would not hesitate to recommend Enfields to my friends & family. Thank you so much!

Lewis · 30 July 2020

Agent replied

Hi Lewis, thank you for leaving your review. We are delighted to have been able to assist and hope that it was too stressful. We wish you all the best for the future.

5/5

Google

We had a bit of an odd request when we first approached Enfield’s as we saw our old family home on the market, unfortunately it sold super quick however we then looked into selling our home and purchasing a new one. Kevin and his team were always on the ball and from start to finish we have always been in the loop and dealt with professionally. I can’t thank the team enough for all their help, we would definitely be using them again if we move and would recommend them to anyone in a heartbeat! Thank you again Enfield’s!

Sophie · 12 November 2018

Agent replied · 10 November 2024

Hi Sophie, Thank you for your review about Enfields - Bitterne and for any future recommendations. We hope you will enjoy your new home! Kind Regards Enfields - Bitterne

5/5

View Agents
Seller

Very knowledgable, hard working, helpful & trustworthy - always on your side throughout the process

Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept but I can’t stress enough how on the ball Kevin (Bitterne branch) was. He never stopped liaising with and actively chasing the various parties in the chain and keeping the momentum up. I think we’d still be sorting it all out now with a lesser agent. It’s when you have problems you need someone good at their job - Kevin was superb. I won’t use anyone else now and would strongly recommend him/Enfields (Bitterne) to anyone. Thanks

Laura · 7 September 2018

Agent replied · 17 September 2018

Hi Laura Thank you for taking the time to complete the review it is much appreciated. We wish you all the best for the future Kind regards Kevin

5/5

Google

From start to finish, Enfields Bitterne were fantastic. Darryl was our first point of contact and fully and clearly explained the whole process, and took professional photos of our flat which helped us sell within just a couple of days of the advert going live! Unfortunately I had clearly chosen the wrong solicitors, as they were incapable of doing their job which stalled the process on several occasions, but that's another review! Fortunately Kevin did a superb job in keeping on top of everything during the whole process, really going above and beyond to keep things on track and always very easy to get hold of. Cannot recommend highly enough!

James · 31 July 2018

Agent replied

Hi James Thank you for the great review, we do appreciate this and we are pleased we could help. All the Best Enfields

5/5

Google

We are very pleased that we choose Enfield's estate agents for our house sale. They are very professional and proactive. When we had viewings they were here before the viewings. And made sure that our daily busy lives weren't effected by them. They made sure that our house had a lot of interest and we had viewings constantly. We would like to say huge Thank you to Kevin and Daryl as they have been very supportive and have kept us informed throughout the sale of our house. They responded very quickly to any queries we had. We have been recommended them to our families, friends and colleagues and we will definitely use their services in future when we move again. Thank you

Stephen · 31 July 2018

Agent replied

Hi Stephen Thank you for the review and your kind words, we really do appreciate this and wish you all the best in your new home. Kind regards Enfields - Bitterne

5/5

Google

I am so impressed with Enfields, Bitterne. I found them to be professional, courteous, honest. They were successful in selling my property very quickly and at a good price. They provided good feedback. I previously had difficulties in trying to sell my property and yet Enfields were able to sell it within two weeks. I would highly recommend them and wouldn't hesitate to use their services again. Thank you to Kevin, Daryl, Rio and the team.

Christine · 25 March 2020

Agent replied · 24 March 2024

Hi Christine, thank you for your kind words. We are delighted we are able to help you sell your property and we wish you all the very best for the future. Kind Regards - Enfields - Bitterne

5/5

View Agents
Seller

A1 service

From my initial call to Enfields, Bitterne in order to instruct them to market and sell my property, to the last call from Kevin advising me that my property had sold, I can honestly say that I found the whole process to be conducted extremely professionally by Kevin and all of his team. Daryl arrived promptly in order to market the property through the taking of professional photographs and taking his time in order to ask several questions about the property that assisted in the marketing. Daryl took his time in order to achieve an extremely professional package that resulted in my property being placed on a premium listing on Right Move and was obviously key in receiving several viewings and an offer within the week that it was initially marketed. Rio kept me fully informed at all times in regard to the time and dates of all viewings, making sure that if there were any changes, that I was made fully aware and to make sure that they fitted in with my schedule. Rio provided me with prompt calls after each viewing, providing feedback from each viewing. I never had to chase for any updates, which was really appreciated. Kevin kept me fully updated from the moment that the flat received a great offer that I accepted within the week that it was marketed. The service that I received was so good, that I recommended Enfields, Bitterne to a colleague who was having difficulty in getting any viewings for his property with his previous agent. I understand that since he decided to move over to Enfields, Bitterne that he received several viewings and that his property is now sold STC. Overall, I have nothing but positive comments to make in regard to my experience of having used Enfields, Bitterne and I would like to thank Kevin and his team. If you are looking for a professional, hassle free, non pushy and no upfront fees agent, then look no further than Enfields, Bitterne.... you won’t be disappointed.

Simon · 28 December 2017

Agent replied · 2 January 2018

Hi Simon Thank you for the review, this is really appreciated We hope you will enjoy your new home Kind regards Kevin

4/5

View Agents
Seller

Flat sold

Very professional service. I saw 6 estate agents before deciding to go with Enfields. They had good reviews and didn’t have a long tie in time. The estimates from the estate agents varied greatly and it was difficult to know who was valuing it accurately. I was disappointed that it did sell for less than they advertised it for. The price was still more than 3 other estate agents suggested it would go for and considerably more than 1 estate agent estimated. The other estate agent had a long tie in time so overallI I think I made the right decision. Every other element I couldn’t fault. Kevin was proactive and always quickly answered any queries. After I had accepted the offer the sale went through quickly so I am happy with the service provided.

Natalie · 29 November 2017

Agent replied · 1 December 2017

Hi Natalie Thank you for the review, it is appreciated. We wish you all the best for the future. Kind regards Kevin

5/5

Google

Enfields have been excellent throughout the entire process. I would highly recommend using this estate agent. I want to personally recommend and thank Louise who has been a massive help throughout what was a very lengthy and stressful process. She constantly kept me updated and informed me of every step. She also did lots of chasing in her own time which meant so much to me! Thank you so much!PositiveResponsiveness, Professionalism

Hannah · 22 June 2021

Agent replied · 21 June 2024

Hi Hannah, thank you for taking the time to leave your review and very kind words about Louise. We wish you all the best

5/5

Google

I have been dealing with Enfields for several months now on the sale of my property. Service has been excellent and they have gone above and beyond in many areas to ensure the sale and process went as smooth as possible. In particular, the communication with Kevin has been very frequent in keeping me updated on the progress of my sale. Very pleased with the service and would highly recommend them.PositiveProfessionalism

Belinda · 22 June 2021

Agent replied · 21 June 2024

Hi Belinda, thank you for taking the time to complete a review, we do appreciate this and wish you all the best in your new home.

5/5

View Agents
Buyer

Amazing Service

This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through this, and always kept in contact even when the solicitors had delays with this and that. He was instrumental in getting us through some of the more tricky enquiries that was slowing the purchase down. Without his assistance, the purchase would certainly have taken much longer to complete. I am so very grateful for his help!

Steven-Mark · 14 November 2017

Agent replied · 17 November 2017

Hi Steven Thank you for your very kind words, they are appreciated. I pleased I was able to help out Kind regards Kevin

5/5

Google

I am so impressed with Enfields, Bitterne. I found them to be professional, courteous, honest. They were successful in selling my property very quickly and at a good price. They provided good feedback. I previously had difficulties in trying to sell my property and yet Enfields were able to sell it within two weeks. I would highly recommend them and wouldn't hesitate to use their services again. Thank you to Kevin, Daryl, Rio and the team.

Christine · 24 February 2020

Agent replied

Hi Christine, thank you for your kind words. We are delighted we are able to help you sell your property and we wish you all the very best for the future. Kind Regards - Enfields - Bitterne

5/5

View Agents
Seller

Outstanding team and service

We couldn't have asked for a better service from Kevin and the whole team at Enfields. They were clear and honest from the start about their plan for selling our flat and called us weekly with updates about how the sale was progressing. We also really appreciated having mortgage advice from Natalie in the same office, whose team also kept us updated weekly about our purchase. Throughout what could have been a very stressful process, Enfields went above and beyond to keep us well-informed and ensured that everything kept moving forwards. We cannot fault their quality, professionalism and friendly service. We would highly recommend Enfields to anyone.

C · 12 July 2017

Agent replied · 17 July 2017

Hi Chris Thank you for the great review. It is appreciated, we wish you all the best for the future. Kind Regards Kevin

5/5

View Agents
Buyer

The Best Estate Agent!

I highly recommend Enfields in Bitterne. We have just completed on our first house and Kevin has been amazing with us. As first time buyers, we were unsure of how long everything would take or what the process was. Kevin has been so helpful in keeping in contact with us and updating us on what was happening. Thank you to Rio who showed us around our house and Daryl who showed us around another house whilst we were waiting to find out if our offer had been accepted. After viewing a few properties and experiencing Estate Agents who didn't make an effort to show us around a place and were then pushy in asking us to make an offer, it was lovely to have Rio and Daryl show a genuine interest in what we were really looking for, If we move again, we will definitely be in contact with Kevin and his team!

J · 21 June 2017

Agent replied · 22 June 2017

Hi Janine Thank you for the lovely review, it is appreciated and we are very happy that we were able to assist you. Enjoy your new home! Kind Regards Kevin

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Enfields's Google reviewsLeave Enfields a review

Questions about Enfields Estate Agents

How many reviews does Enfields Estate Agents have?

Enfields's Bitterne office has 318 reviews across two platforms: 242 on Google, 76 on View Agents.

What is Enfields Estate Agents's rating?

Enfields Estate Agents is rated 4.8 out of 5 across all 318 reviews, and 4.8 out of 5 on Google from 242 reviews.

What do sellers say about Enfields Estate Agents?

45 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."

What do buyers say about Enfields Estate Agents?

15 reviews from buyers, rated 4.5 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."

Has Enfields won any awards?

Yes. In The Trusted Agent 2026 awards: Enfields, Bitterne won Trusted Agent; Enfields, Southsea won Trusted Agent.

Where is Enfields's Bitterne office?

Enfields Estate Agents, 3 West End Road, Bitterne, Hampshire, SO18 6TE.

The Trusted Agent

Is this your office? Claim your page.