Trusted Agent profile
Verified
★★★★★
531 reviews across 2 platforms
5 West End Road, Bitterne, SO18 6TE
Part of Charles Carr, see every office.
Charles Carr's Bitterne office at 5 West End Road is rated 4.6 out of 5 across 531 reviews on two platforms, including 190 Google reviews rated 4.0.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chloe has been extremely helpful with helping us find a perfect home. She has always replied very quickly and been very open to questions and feedback. She has ...Read all 91 from sellers
We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ...Read all 110 from buyers
Hi to whom this may concern I phoned in your office today to get some info on a property. spoke to a very lovely girl called Rebecca who assisted me with my ...Read all 2 from landlords
I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ...Read all 9 from tenants
Charles Carr has fast become a well respected local independent estate agent within the Southampton area. Our strong team of experienced local professionals endeavour to provide exceptional customer service and added value every time. Our mission is simple: “We aim to offer our clients a fair and honest agency experience that represents good value for money, whether you sell, buy, let or rent a property through Charles Carr, we want you to be 100% satisfied with the end result”.
Every review we hold for the Bitterne office, from every platform, shown as written. First names only.
5/5
View AgentsJordan at Charles Carr Bitterne
I don’t normally write reviews but Jordan Ross has been really efficient in finding me the right house. Jordan at the Bitterne branch has been a great help telling what I need to do and when as I’ve never brought a house before, as he’s made it so easy I will be using Charles Carr again. Thanks again Adi
5/5
GoogleAbsolutely brilliant! Lisa was fantastic and made everything straightforward and easy Didn't get annoyed by any of my MANY calls lol. I would definitely recommend them.
Thank you so much for taking the time and trouble to voice your 5 STAR endorsement of our staff and service. Your open recommendation to others is most appreciated. Many thanks.
1/5
GoogleAFTER BEING PESTERED BY TWO OF YOUR STAFF (WHO I HAVE NOT SPOKEN TO SINCE LEAVING SCHOOL) TO LEAVE A REVIEW SO THEY CAN WIN A COMPETITION THAT IS EXACTLY WHAT I AM DOING!! ..... In reply to your response, no you do not have any record of me, I have never heard of your company or had any dealings with you so stop encouraging your staff to get their friends to leave reviews!!
Hi Julia, We have no record of any dealings with yourself. If we are mistaken and you would like to discuss the matter further please contact lloyd@charlescarrproperty.co.uk. Thank you
4/5
View AgentsRebekah Hawkins
Rebekah has been an integral part of the sale/purchase process, She was pleasant throughout and always keen to help with any minor issue. A pleasure to deal with and has worked very hard to get everything completed as soon as possible. Nothing was ever to small to deal with, and is a credit to Charles Carr as an employee.
5/5
View AgentsFantastic support amazing agent LOUISE
We have had a long house sale going on with now ready for completion. (No fault of the agents) Louise has been absolutely fantastic and always replied to my messages so quickly. Sorted out problems we occurred straight away. Louise was friendly supportive and very professional and we couldn’t of asked for anymore from her. Top class agent !!
5/5
View AgentsLouise Carr is FAB!
Louise is single handedly giving Charles Carr it's good name. She is great at communication and always explains everything to me and keeps me updated. She has recently done a great job helping us exchange contracts and keeping me updated throughout the day! We only hit the deadline because of her great communication! Thank you again! :)
5/5
View AgentsProviding Peace of Mind
We are first time buyers and as such a bit nervous entering the world of home buying! Samantha at Charles Carr has been wonderful since the beginning. Everything has been organized and we have been kept updated continuously. She is a pleasure to work with and has made our first house buying process a perfect one! Thank you Samantha!
5/5
View AgentsDifferent to the rest
Jamie was brilliant, from the first viewing I met him on he was helpful, honest and very genuine. He made a previous bad experience ( different agents) into a really great experience and so I would always look to him if I needed an estate agent in the future and I would recommend to friends. Thanks Katie .
5/5
View AgentsGeorge
George was very approachable and helpful. Answered all my questions regarding the chain, the area of the property I viewed and has referred me to a free mortgage broker. He was very fast to respond when communicating and was very polite and pleasant during all interactions. Best of luck for the rest of his career.
5/5
View AgentsExcellent Service!
So far everything has been perfect. Samantha Storrar has been really helpful and always quick to reply to my emails. She’s been a great help in advising me so far, from putting in my offer to which mortgage advisor and solicitors to use. Would definitely recommend Charles Carr, Samantha Storrar and Laz Doel (Moneysprite) to anyone. Sam Godwin.
5/5
View AgentsGreat service to meet my need
Shane was fantastic throughout the process. He did all his homework on my property and got us more than we expected. Great service and very professional.
Thank you so much for taking the time to leave this fantastic review and that you were fully satisfied with the knowledge and professionalism of our staff. All the best!
5/5
View AgentsLouise has been great!
We had a little bit of a rough start to the process but Louise has really gone above and beyond and we are extremely grateful for the excellent level of service we have recieved from her! She really knows the process and has been brilliant at keeping us updated all the way through. Thank you Louise
5/5
GoogleShane was a great middle man he bridged the gap between buyer and seller well . Always returns e mails or calls
Thank you for taking the time to leave this wonderful five star rating, i am so pleased that you were happy with the service Carter Edwards provided you. Many thanks
1/5
GoogleAfter being treated so badly when I tried to look at a house with Charles Carr I wondered how they had so many good reviews, then I saw the other reviews saying they ask their friends to give reviews to win competitions!! I only feel it is fair to highlight this as it is actions like this that give people working in real estate in England such a bad name!!
Hi Sam, i am sorry that you feel that way, we do ask our clients for their honest feedback as it provides us insight that we can use to improve our business. Having checked our system we have no record of you or any request to view a property. If you would like to discuss the matter further please contact lloyd@charlescarrproperty.co.uk. Thank you
5/5
GoogleThis estate agent is brilliant! Listened to all my requirements and did everything they could to find me the property I wanted. Only estate agent to call me every week without fail to make sure I was updated on properties that were not even of rightmove yet. Massive thank you to all especially Jade!
5/5
View AgentsThank you Charles Carr!
Couldn't be happier with the service! Rebekah has been an absolute delight, been with me every step of the process. The whole team are brilliant and nothing I requested was ever to much work. Won't be planning to move anytime soon but when I do Charles Carr will be my first point of call, Highly recommend.
5/5
View AgentsFantastic seller!
Tim was a highly knowledgeable and enthusiastic sales rep for our flat, capitalising on his sale of a flat next door to sell our flat within a week at more than we expected! Given we were first time sellers, he offered as much advice and explanation to the processes as we asked for. Would definitely recommend!
5/5
View AgentsChanged my view on estate agents
Thank you to Shane and his team for always going the extra mile with the sale of my property. Resored my tarnished faith in high st agents for the better. Everything was so transparent with you and nothing ever felt like to much trouble, even dealing with my solicitors throughout the whole sale. Miss Brand
5/5
GoogleLauren has been very helpful and efficient with every query or request that we've had so far during this process.
Thank you for taking the time to leave this wonderful five star rating, really happy that you were satisfied with the service Lauren provided. Many thanks
5/5
View AgentsGood welcome
I was given a warm welcome by the team esspecially Becki Cummings . She listened to me . We went for some house viewing .Becki was very professional and had a positive attitude . I put an offer in on a property which was accepted .very pleased with the service received so far
5/5
GoogleSuperb estate agents. Cannot fault the service we have received. All staff have been brilliant. The option to have an 'open day' when selling our property was great and certainly seperates them from other estate agents. It also ensured we got a great price for our house. They have also found us our future family home, without pressuring us, which we have experienced with other estate agents.
Wow - Thanks so much for your fantastic review, it is greatly appreciated! We are so happy that you were satisfied with the service and the open day secured you a great price. Best wishes for the future in your new home!
5/5
View AgentsExcellent company!
Luci and the team were excellent; I would highly recommend this company to anyone who is selling a property! They kept me informed at all times, they were pro-active and most importantly they listened to me and helped throughout the whole process, and really did take all the stress out of selling a house!
5/5
GoogleLauren French at Charles Carr has been excellent throughout this process. She has responded to everything we have asked immediately. Always helpful, nothing is too much for her. She has a great manner and lovely personality. We could not be in better hands. Thank you Mike, Irina, Jerome and Ludmilla
5/5
View AgentsFirst time Buyers
As first time Buyers we didn’t really know the process or what to expect Becci has been great, becci is very approachable and helps us out with all our questions and keeps us well informed Charles Carr has been great and fast acting We can’t wait to move in next year
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charles Carr's Bitterne office has 531 reviews across two platforms: 190 on Google, 341 on View Agents.
Charles Carr Bitterne is rated 4.6 out of 5 across all 531 reviews, and 4.0 out of 5 on Google from 190 reviews.
91 reviews from sellers, rated 4.9 out of 5 on average. For example, Andrew wrote: "Chloe has been extremely helpful with helping us find a perfect home. She has always replied very quickly and been very open to questions and feedback. She has ..."
110 reviews from buyers, rated 5.0 out of 5 on average. For example, Lucy wrote: "We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ..."
9 reviews from tenants, rated 5.0 out of 5 on average. For example, Stephen wrote: "I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ..."
Charles Carr Bitterne, 5 West End Road, Bitterne, SO18 6TE.
