Charles Carr Bitterne reviews from buyers

★★★★★ 4/5

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House Purchase

We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When viewing houses she was able to book us into viewings last minute and also had an enthusiastic approach to the houses we viewed. Since our offer has been accepted she has been helpful in organising solicitors to contact us and also put us in touch with our mortgage advisor. She answers our questions quickly and we are very pleased with the service so far. Thanks Emma.

Lucy · 17 August 2017

★★★★★ 5/5

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This is what an Estate Agent should be!!! Highly Recommended

Its very rare that I review anyone or anything. Its even rarer that I review a company that I am not using or employing myself directly. The reason for this review is simple. Without a shadow of a doubt Charles Carr deserve full recognition for a job extremely well done! I'm not a fan of Estate Agents and the Agent I have used for this move has disappointed me and will not be getting a review! All the staff at Charles Carr are extremely friendly and you feel like they actually know their jobs. I've been to properties where clearly the agents knows absolutely nothing about the house they are supposed to be selling which is off putting at best. Where Charles Carr excel though is in their after sales. I dealt mainly with Louise Carr. She was quite simply excellent! In fact our purchase of the house nearly fell through when the chain fell apart,. Louise did everything she could to keep her vendors happy until we sourced another buyer for our property. Louise went above and beyond herself throughout the whole process. She was in contact with my solicitor, my buyers solicitor, my estate agent and of course myself.. Her consistent clear, communication was invaluable. As everyone knows moving house is stressful enough and we feel that Louise Carr has striven to get us through it with vigor and pace and quite frankly was the only person I could rely on when my solicitor and my estate agent let me down. If I ever decide to move again I would use Charles Carr in a heartbeat but hopefully after this stressful move it will be quite a wile before I do this all again. James Palethorpe

James · 26 June 2018

★★★★★ 5/5

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A Big Thank You

Buying and selling a house is always a stressful endeavour, however I’ve been well looked after by the team at Charles Carr throughout the process of buying my home. Despite a few setbacks and issues (through no fault of Charles Carr) the team were always on hand to take calls and emails from me, explain things in detail and get to the bottom of any given situation with professionalism and sensitivity. Making the whole experience feel more personal, less stressful and giving me the reassurance I needed. If I decide to sell in the future you’ll be my first choice for sure! A Special thank you to Alia and Louise for both going the extra mile and keeping my sanity in check!

Alan · 7 June 2018

★★★★★ 5/5

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Excellent service and very helpful

We are a first time buyers and currently in the process of buying a house with Charles Carr and we have to say that Emma has been very helpful and always in contact to get everything sorted soon as possible, any questions either been answered or find out straight away for us. Since our offer has been accepted she has been helpful in organising solicitors to contact us and also put us in touch with our mortgage advisor Jack who has been also a massive help and without them two nothing of it would be possible me and my wife are very grateful with Emma and Jack for everything they have done so far. Well recommend to everyone. Thanks Charles Carr Regards Orlando Gouveia and Liliana Gouveia

Orlando · 15 March 2018

★★★★★ 5/5

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Thrilled so far!

We have been house hunting for what feels like forever and have viewed a couple of properties with Sam Storrar. We finally found “the one” and made a bid on it, however it was hugely popular. Sam kept us in the loop while bidding went on and we were so thrilled when she called to say our offer had been accepted! Gone 6pm so I am sure beyond the call of duty but she was diligent throughout. We are now in the throws of the purchasing procedure. All at Charles Carr that we have dealt with have been professional and approachable and always knowledgeable. Lauren French showed us around the house we are now purchasing and was wonderful, friendly, answered our questions and promised to call us on the Monday morning for feedback, which she did. If you email, they reply promptly. If you call they answer the phone and if you can’t speak to the person you need to, a message is passed and they do get back to you. In short I am not having to chase anyone, all seems to be progressing in a smooth and professional manner. I am really impressed and would definitely use them for future sales.

Vikki · 14 February 2018

★★★★★ 5/5

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Fantastic!

We would like to say a massive thank you to Louise and team for all there help in the purchase of our first property. Louise was amazing, she really went above and beyond to help us. She was continually chasing both sets of solicitors to speed them along and getting answers from them when we got no response. Being first time buyers we were pretty clueless as to what is happening when but Louise made sure we knew exactly what was going on at any given time. We honestly feel like without her help the process would still be ongoing! Thrilled with the service we received from everyone that contacted us throughout process. 100% recommended! Big thank you again! Miss Hollie Bennett Mr Jake Bessant

Hollie · 24 January 2018

★★★★★ 5/5

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Excellent Agent-Sam Brooks

I had a very good experience with Charles Carr Agent in my house buying process. Sam is a very efficient, experienced, professional and smart guy whom the company should be proud of. I would say he is a valuable asset to the company. He works not only for the side of the seller but also for the buyer, that could finally give a win-win solution for all parties involved. His attitude towards the buyer is free from prejudice, that I really appreciated. Start to finish, he is very helpful, approachable, proficient and quick in action. I have felt that he is also working for us, not only for the seller, and therefore, he got our trust throughout the process, and this finally lead to the successful completion of the process in a reasonable timeframe. Louise is also a hardworking staff whom I should have given credit to. Many thanks, Sam and Louise!

May · 21 December 2017

★★★★★ 5/5

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Review of Our Agent Samantha Storrar

From the very beginning when dealing with submitting our offer to the sellers, Samantha was helpful and professional. She always made sure to contact us straight away with any developments of our purchase and even went above and beyond her role when we were having issues with the legal side of our purchase. As first time buyers and having hear horror stories of the house buying process, we can honestly say that Samantha made our whole experience trouble-free and dare I say enjoyable. We would highly recommend her as an agent and should we ever decide to sell, she will be the first one we call to manage our sale. Thank you so much again Samantha for helping us achieve our dream first home!

CD · 15 December 2017

★★★★★ 5/5

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Help every step on the way

Jade has been extremely helpful finding me properties to view. She's calls me every other day with new properties not yet on rightmove. I feel she actually listened to what I wanted and watched out for that, where as other agents send you anything. Fab job. Also I'm using there recommend mortgage advisor laz, he's great he saved me money on my mortgage which is always great, keeping it all under one roof has made it a breeze. I'll come back to you when selling. Thanks for all the help and advice.

Katie · 17 November 2017

★★★★★ 5/5

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Straightforward and Professional

From my initial first contact and all subsequent communication with this agent, I can honestly say It’s definitely one of their strong points, which is a must if you are buying or selling. Phone calls are always answered and my emails responded to within hours if not minutes and sometimes even out of hours! In particular Alia has worked really hard to answer all of my queries regarding my purchase, with honesty and professionalism whilst adding a real human touch. I’ve never been made to feel like just another number! I’ve yet to complete on my purchase, however I have no doubt that I will continue to receive the same level of service throughout the buying process that I did from the beginning.

Alan · 16 November 2017

★★★★★ 5/5

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Friendly professional service

Emma has been very efficient in arranging the viewing we requested on the property, she was very polite & friendly on meeting us & on time as arranged. Emma answerd any questions we had, she had certainly done her homework on the property. Emma even asked us to wait while she went out in the poring rain to unlock another part of the property so we didn’t have to get soaked. Emma contacted us the following day to ask about our thoughts, as the viewing the previous day was late in the day. We put an offer in & Emma was very efficient in contacting the seller to put forward the offer which happily was accepted. We look forward to continuing with Emma’s friendly professional assistance to completion. Richard & Janet Wynder

Richard · 9 November 2017

★★★★★ 5/5

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FIRST CLASS SERVICE!

I wanted to acknowledge to first class service provided by Samantha Storrar of Charles Carr. During my telephone call to arrange a viewing , she had full information on the property, was professional, friendly and polite. Samantha established my position in the housing market, and asked targeted question to ascertain my needs. Upon viewing, Samantha was welcoming, professional and very sweet with my 2 year granddaughter. Samantha had all information regarding the property to hand and had sound advice to offer me regarding the property. Following my making an offer on a property, Samantha immediately followed up with a congratulatory email and a very clear email detailing what happens next and what actions each party must take. Most helpful. Overall, Samantha took ownership of my property enquiry, viewing and offer in a manner which was highly professional and collaborative. She was attentive and communicated excellently with a great deal of with clarity.

Anni · 29 October 2017

★★★★★ 5/5

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Professional and knowledgable but with a great human touch

Louise and her team have been fantastic at every turn and we couldn't recommend her and all at Charles Carr any more highly. It's been fantastic to have a 'person' in the chain, and not just a jargon-filled robot at the solicitors or an understandably pushy seller. We both greatly appreciated the hard work they did for us, often going above and beyond regardless of where we were in the chain, particularly with the out-of-the-ordinary issues such as the solar panels. We wouldn't look elsewhere when it comes to selling in the future!

Edward · 31 August 2017

★★★★★ 5/5

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Very Professional

From the start process Emma Battye has been extremely helpful in making us feel confident about viewing properties considering this is our first time buying on the market. She has been extremely enthusiastic and has shown genuine interest in our next venture, helping book last minute appointments and also assisting in placing offers we have placed our trust in her abilities in areas we have found so many other estate agents have let us down. an absolute star and thank you for all the help you are giving us

Adam · 24 August 2017

★★★★★ 5/5

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Dedicated agent

We had been asking another agent for information on our new house and not getting very fast. I contacted Sam Brooks and he found some of the required information out in next to no time at all. Late at night 2030(ish) we received a further email with confirmation of the the rest of the information. I wish all Charles Carrs staff were this dedicated! Sam is a credit to Charles Carrs, extremely polite who possesses the right attitude to cooperate with the public.

Tony · 24 August 2017

★★★★★ 5/5

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Great service

Louise Carr gets things sorted, chased my buyers SLOW solicitors and kept me in the loop, eventually got me stress free, nearly lost my purchase, but thanks to Louise we got there in the end, also must thank Emma Battye the agent that showed us around the bungalow, always answered my questions when Louise was not available. Two great girls, a credit to Charles Carr.

Richard · 14 February 2018

★★★★★ 5/5

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The best estate agent I've dealt with by far!

I've viewed dozens of properties over the past couple of months, been messed about on many occasions by many different estate agents. Jordan has been honest and followed up everything to ensure I'm getting what i want. Although I may not get a property through these guys, they really have shown me how an estate agent should operate. A class above the rest.

Lewis · 11 October 2018

★★★★★ 5/5

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Really impressed with service from Anna Iliyanou

Anna has been really great in helping us in our search for a property. We always get a phone call and email when new properties are taken on so we can book a prompt viewing. The viewings are always tailored to what we are looking for so we don’t waste our time on unsuitable properties. Very professional service so far - thank you Anna.

Diane · 30 November 2017

★★★★★ 5/5

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Smooth process

We was in contact with Lauren and she was so kind and helpful, always keeping us update to date with new properties on the market and answered all our questions. She help made the process so much more easier and less stressful! We have now exchanged, completed and all moved and couldn’t be happier with the service we received. Thank you so much Lauren.

Amy · 23 November 2017

★★★★★ 5/5

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Providing Peace of Mind

We are first time buyers and as such a bit nervous entering the world of home buying! Samantha at Charles Carr has been wonderful since the beginning. Everything has been organized and we have been kept updated continuously. She is a pleasure to work with and has made our first house buying process a perfect one! Thank you Samantha!

Clare · 24 August 2017

★★★★★ 5/5

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Different to the rest

Jamie was brilliant, from the first viewing I met him on he was helpful, honest and very genuine. He made a previous bad experience ( different agents) into a really great experience and so I would always look to him if I needed an estate agent in the future and I would recommend to friends. Thanks Katie .

Katie · 21 April 2018

★★★★★ 5/5

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Excellent Service!

So far everything has been perfect. Samantha Storrar has been really helpful and always quick to reply to my emails. She’s been a great help in advising me so far, from putting in my offer to which mortgage advisor and solicitors to use. Would definitely recommend Charles Carr, Samantha Storrar and Laz Doel (Moneysprite) to anyone. Sam Godwin.

Sam · 31 January 2018

★★★★★ 5/5

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Thank you Charles Carr!

Couldn't be happier with the service! Rebekah has been an absolute delight, been with me every step of the process. The whole team are brilliant and nothing I requested was ever to much work. Won't be planning to move anytime soon but when I do Charles Carr will be my first point of call, Highly recommend.

Ro · 5 February 2018

★★★★★ 5/5

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Lovely property agent who kept us sane!

Lauren was fantastic for months while we searched for our home. She kept us sane through a really stressful process and was always in contact with new properties on the market and great advice. I will recommend her to anyone looking for buying or selling advice. Thanks Lauren and Charles Carr!!

Jade · 25 June 2018